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Telecom Operator Jobs (NOW HIRING)

Houston Methodist

Telecom Operator - PRN

The Woodlands, TX · On-site

$16.50 - $22.75/hr

At Houston Methodist, the Telecommunication Operator position is responsible for the efficient operation and use of the switchboard and paging system to receive and relay calls or messages to the ...

MBR Partners

Senior Technical Delivery Director

Seattle, WA · On-site

$125K - $172K/yr

They work with leading telecom operators worldwide to improve operational efficiency, enhance customer experience, and support digital transformation initiatives. Their portfolio includes solutions ...

ITBrainiac Inc

Telecom Data Architect

Saint Louis, MO · On-site

$60.50 - $77.75/hr

Oracle BRM Preferred Background Candidates with experience at Amdocs, CSG, Netcracker, Ericsson, Nokia, Oracle/Oracle BRM , telecom operators, or similar telecom technology/service organizations are ...

New

Jobs for Humanity

Telecom Expense Analyst

Atlanta, GA

We are seeking a detail-oriented and analytical professional to support telecom expense management ... operating in a structured, process-driven, and client-focused environment Comprehensive Benefits ...

New

LotusFlare

WI · On-site

$120 - $180/hr

We design, build, and continuously evolve a powerful digital commerce and monetisation platform, Digital Network Operator ® (DNO™) Cloud, that drives valuable business outcomes for global telecom ...

New

LotusFlare

Director, Sales - DNO Cloud

Fort Worth, TX · On-site

$120 - $180/hr

We design, build, and continuously evolve a powerful digital commerce and monetisation platform, Digital Network Operator ® (DNO™) Cloud, that drives valuable business outcomes for global telecom ...

New

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Telecom Operator information

See salary details

$13

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$29

How much do telecom operator jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for telecom operator in the United States is $21.04, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.52 per hour, depending on experience, location, and employer.

What is a telecom operator?

Telecom Operators are professionals responsible for managing and operating telecommunications equipment and systems, such as telephone switchboards, radio networks, or computer-based communications platforms. They handle incoming and outgoing calls, monitor network performance, troubleshoot technical issues, and ensure reliable communication services. Telecom Operators often work in settings like call centers, emergency services, or large organizations to maintain uninterrupted connectivity and support both internal and external communications.

What are the key skills and qualifications needed to thrive as a telecom operator?

To excel as a Telecom Operator, you need a solid understanding of telecommunications systems, troubleshooting skills, and typically a high school diploma or relevant technical certification. Familiarity with switchboard systems, communication software, and customer relationship management (CRM) tools is commonly required. Strong verbal communication, attention to detail, and the ability to remain calm under pressure are vital soft skills. These competencies ensure efficient call routing, quick problem resolution, and high-quality customer service in a fast-paced telecom environment.

What are some common challenges faced by telecom operators, and how can they be effectively managed?

Telecom Operators often face challenges such as handling high volumes of calls during peak hours, quickly resolving technical issues, and accurately documenting customer interactions. Effective time management, strong communication skills, and familiarity with telecommunications systems are essential to manage these challenges. Ongoing training and support from team leaders can also help operators stay updated with new technologies and processes, making daily tasks more manageable and efficient.

What is the difference between Telecom Operator vs Customer Service Representative?

AspectTelecom OperatorCustomer Service Representative
Required CredentialsHigh school diploma; technical training often preferredHigh school diploma or equivalent; customer service skills
Work EnvironmentCall centers, network operations, field serviceCall centers, retail stores, office settings
Employer & Industry UsageTelecommunications companies, service providersVarious industries including telecom, retail, finance
Common Search & ComparisonOften compared for customer interaction roles in telecomRelated but broader customer support roles

The main difference is that a Telecom Operator primarily handles network operations, technical support, and service provisioning within the telecom industry, often requiring technical training. In contrast, a Customer Service Representative focuses on assisting customers with inquiries, billing, and support across various industries, including telecom. While both roles involve customer interaction, Telecom Operators are more technical and operational, whereas Customer Service Representatives are more customer-facing and service-oriented.

What do telecom operators do?

Telecom operators manage and maintain telecommunications networks that provide voice, data, and internet services. They install, troubleshoot, and repair equipment, monitor network performance, and ensure reliable service delivery, often working with tools like network management systems and adhering to safety standards.
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Telecom Operator jobs near you
Infographic showing various Telecom Operator job openings in the United States as of August 2026, with employment types broken down into 38% Full Time, 60% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $43,753 per year, or $21 per hour.

Telecom Operator - PRN

Houston Methodist

The Woodlands, TX • On-site

$16.50 - $22.75/hr

Part-time

Re-posted 28 days ago

Key responsibilities

  • Operate and manage the switchboard and paging system to receive and relay calls or messages.

  • Assist patients, physicians, and staff with general information and respond to emergency calls and situations.

  • Monitor hospital alarm systems and communicate effectively during emergencies.

Houston Methodist rating

8.2

Company rating: 8.2 out of 10

Based on 301 frontline employees who took The Breakroom Quiz

55th of 898 rated healthcare providers

Job description

At Houston Methodist, the Telecommunication Operator position is responsible for the efficient operation and use of the switchboard and paging system to receive and relay calls or messages to the requested party or hospital area. This position assists patient, physicians and staff with general information and monitors all hospital alarm systems and serves as a vital link in the communication process during emergencies. The Telecommunication Operator position handles emergency calls requiring a high degree of reliability, accuracy, flexibility, critical thinking skills in stressful situations. This position strives to make the physical, emotional and spiritual needs of those served top priority and effectively communicates in a manner consistent with a customer service focus. FLSA STATUS
Non-exempt
QUALIFICATIONS
EDUCATION
  • High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE
  • One year customer service experience
  • Dispatching experience preferred
  • Healthcare experience preferred

SKILLS AND ABILITIES
  • Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
  • Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
  • Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
  • Ability to understand telecommunications equipment and services including call processing, paging and audio monitoring systems
  • Knowledge of personal computer functions and Windows-based software
  • Ability to understand and resolve problems and defuse situations with empathy and compassion
  • Excellent telephone customer service and professional interpersonal skills

ESSENTIAL FUNCTIONS
PEOPLE ESSENTIAL FUNCTIONS
  • Communicates pertinent information to co-workers to ensure proper handling and processing of calls when away from operator position.
  • Responds positively and professionally to all calls and requests for information and assistance from patients, family members, physicians and others.
  • Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another to achieve optimal department results and organizational results.

SERVICE ESSENTIAL FUNCTIONS
  • Responds to incoming calls in a timely manner and directs caller to appropriate destination providing a smooth, clear and professionally courteous communication practice.
  • Responds quickly and accurately to disaster and emergency situations according to department protocol.
  • Announces emergencies through the overhead paging systems and facilitates communication during emergencies and disaster plans as appropriate.

QUALITY/SAFETY ESSENTIAL FUNCTIONS
  • Effectively utilizes telecommunications hardware and software including problem or failure diagnosis techniques.
  • Stays up to date on organizational changes including policies and important initiatives.
  • Meets department metrics (abandonment rates, productivity/activities per hour, etc).

FINANCE ESSENTIAL FUNCTIONS
  • Utilizes department resources wisely and efficiently. Informs management when normal wear requires replacement.
  • Organizes time effectively, minimizing incidental overtime and sets priorities. Utilizes time effectively between heavy workloads efficiently and helps other team members

GROWTH/INNOVATION ESSENTIAL FUNCTIONS
  • Seeks opportunities to expand learning beyond baseline competencies with a focus on continual improvement. Generates and communicates new ideas and suggestions that will improve quality or service.

SUPPLEMENTAL REQUIREMENTS
    WORK ATTIRE
    • Uniform: No
    • Scrubs: No
    • Business professional: Yes
    • Other (department approved): No

    ON-CALL*
    *Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
    • On Call* No

    TRAVEL**
    **Travel specifications may vary by department**
    • May require travel within the Houston Metropolitan area No
    • May require travel outside Houston Metropolitan area No

Work Shift:

1 - Day (United States of America)

Job Category:

Non-clinical Houston Methodist The Woodlands Hospital opened in June 2017. This 725,000-square-foot, full-service, acute-care hospital offers many of the same services as our flagship hospital in the Texas Medical Center. Also, on the beautiful hospital campus, located at the intersection of Interstate 45 and Texas State Highway 242, are two medical office buildings, which include a Breast Care Center; Cancer Center; infusion center; heart and vascular services; neurology; orthopedics and sports medicine; rehabilitation services; wellness services; an outpatient laboratory; and several other multispecialty physician practices. In January 2022, Houston Methodist The Woodlands opened Healing Tower - a $250 million expansion project that added 106 beds, focused on medical-surgical and women's services, and provided nine operating rooms. The project also included the expansion of the endoscopy center, emergency department and diagnostic imaging department with an enhanced neurodiagnostic and interventional center.

Houston Methodist is an Equal Opportunity Employer.

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