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Telecom Operations Manager Jobs in Silver Spring, MD

TEOCO

Client Operations Manager

Fairfax, VA

$60K - $80K/yr

S. and international telecom clients, ensuring: * Flawless delivery of contracted services ... Management * Serve as the primary operational point of contact for assigned telecom clients.

SageNet

Temporary Telecom Billing Analyst I

Reston, VA · On-site

... Management operations. This role is ideal for someone with strong Microsoft Excel skills, telecom billing or invoice processing experience, exceptional attention to detail, and the ability to manage ...

New

China Telecom Americas

Project Manager

Herndon, VA · On-site +1

China Telecom (Americas) Corporation Project Manager (Herndon, VA) Telecommuting option available ... Master's degree in logistics, supply chain management, information systems, operations management ...

China Telecom Americas

Project Manager

Herndon, VA · On-site

$126K - $130K/yr

China Telecom (Americas) Corporation Project Manager (Herndon, VA) Telecommuting option available ... Master's degree in logistics, supply chain management, information systems, operations management ...

BCM One

Senior Director Service Fulfillment

Herndon, VA · On-site

... telecom operations. * Proven ability to build strong partnerships and influence stakeholders across technical and business teams. * Exceptional organizational, communication, project management, and ...

TekSynap

Operations Voice Manager

Arlington, VA · On-site

$170K - $225K/yr

REQUIRED QUALIFICATIONS Experience * 10+ years of relevant experience in operations management, VoIP, or Telecom Certifications * CompTIA Security + CE Education * Bachelor's degree in IT or related ...

TekSynap

Operations Voice Manager

Arlington, VA

$170K - $225K/yr

REQUIRED QUALIFICATIONS Experience * 10+ years of relevant experience in operations management, VoIP, or Telecom Certifications * CompTIA Security + CE Education * Bachelor's degree in IT or related ...

TekSynap

Operations Voice Manager

Arlington, VA

$170K - $225K/yr

REQUIRED QUALIFICATIONS Experience * 10+ years of relevant experience in operations management, VoIP, or Telecom Certifications * CompTIA Security + CE Education * Bachelor's degree in IT or related ...

TekSynap

Operations Voice Manager

Arlington, VA · On-site

$170K - $225K/yr

REQUIRED QUALIFICATIONS Experience * 10+ years of relevant experience in operations management, VoIP, or Telecom Certifications * CompTIA Security + CE Education * Bachelor's degree in IT or related ...

BCM One

Senior Director Service Fulfillment

Herndon, VA · On-site

... telecom operations. * Proven ability to build strong partnerships and influence stakeholders across technical and business teams. * Exceptional organizational, communication, project management, and ...

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All JobsTelecom Operations JobsTelecom Operations Manager JobsTelecom Operations Manager Jobs in Silver Spring, MD

Telecom Operations Manager information

See Silver Spring, MD salary details

$30.5K

$62.4K

$116.6K

How much do telecom operations manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for telecom operations manager in Silver Spring, MD is $62,433.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,300.00 and $76,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a telecom operations manager?

To thrive as a Telecom Operations Manager, you need a strong background in telecommunications networks, project management, and team leadership, typically supported by a bachelor's degree in engineering or a related field. Familiarity with network management systems (NMS), OSS/BSS platforms, and industry certifications like PMP or ITIL is highly valued. Exceptional problem-solving, communication, and organizational skills help you manage teams and coordinate across departments. These skills ensure efficient network operations, minimize downtime, and drive successful project delivery in a complex, fast-paced industry.

Is a telecom operations manager a high paying job?

Telecom operations managers typically earn above-average salaries compared to many other management roles, with compensation influenced by experience, location, and company size. They often require strong technical knowledge, leadership skills, and certifications, which can contribute to higher pay levels.

What is the difference between Telecom Operations Manager vs Network Technician?

AspectTelecom Operations ManagerNetwork Technician
CredentialsBachelor's degree in telecommunications, IT, or related field; certifications like CCNA or CompTIA Network+Associate's degree or technical certification; CCNA or CompTIA Network+ often preferred
Work EnvironmentOversees teams, manages projects, and coordinates telecom services in office or field settingsHands-on installation, maintenance, and troubleshooting of network hardware and systems
Employer & Industry UsageTelecom companies, service providers, large corporationsTelecom providers, IT service companies, network installation firms

The Telecom Operations Manager focuses on overseeing telecom services, managing teams, and ensuring operational efficiency, while the Network Technician handles technical installation and troubleshooting tasks. Both roles require relevant certifications and work within the telecom industry, but their responsibilities differ in scope and focus.

What is a telecom operations manager?

Telecom Operations Managers are professionals responsible for overseeing the daily operations and maintenance of telecommunications systems and networks. They ensure that all network services, such as voice, data, and wireless communications, run smoothly and efficiently. Their duties include managing technical teams, coordinating network installations or repairs, monitoring system performance, and ensuring compliance with industry standards and regulations. Telecom Operations Managers also play a key role in troubleshooting issues, optimizing processes, and implementing new technologies to improve service quality.

What are the main challenges telecom operations managers face when overseeing network performance and reliability?

Telecom Operations Managers often encounter challenges such as managing rapid technological changes, ensuring minimal network downtime, and coordinating cross-functional teams to resolve service disruptions quickly. They must balance proactive maintenance with urgent troubleshooting, all while meeting strict service level agreements (SLAs) and customer expectations. Additionally, they regularly collaborate with engineers, vendors, and customer service teams to implement upgrades and optimize network resources, making strong communication and problem-solving skills essential for success.
What are popular job titles related to Telecom Operations Manager jobs in Silver Spring, MD? For Telecom Operations Manager jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Telecom Operations Manager jobs in Silver Spring, MD look for? The top searched job categories for Telecom Operations Manager jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Telecom Operations Manager jobs? Cities near Silver Spring, MD with the most Telecom Operations Manager job openings:
Telecom Operations Manager jobs near you
Infographic showing various Telecom Operations Manager job openings in Silver Spring, MD as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $62,433 per year, or $30 per hour.

Client Operations Manager

TEOCO

Fairfax, VA

$60K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Job Summary

The Client Operations Manager serves as the primary operational lead for major U.S. and international telecom clients, ensuring:

  • Flawless delivery of contracted services

  • Accurate and timely invoice processing

  • Consistent achievement of Service Level Agreements (SLAs)

This role requires expertise in internal workflow and telecom billing systems, strong cross-functional collaboration, and the ability to navigate a large organization while advocating for client needs and contractual commitments.

Team Locations:

  • United States

  • Kolkata, India

Key ResponsibilitiesClient Relationship Management

  • Serve as the primary operational point of contact for assigned telecom clients.

  • Ensure client expectations, deliverables, and timelines are consistently met.

SLA Performance Oversight

  • Monitor daily, weekly, and monthly SLA metrics.

  • Drive internal teams to meet or exceed performance targets.

  • Proactively identify and escalate operational risks.

Invoice Processing & Validation

  • Utilize internal workflow, billing, and ticketing systems.

  • Track, validate, and process high-volume telecom invoices accurately and on time.

  • Ensure invoice quality and compliance with customer requirements.

Cross-Functional Coordination

  • Partner with Operations, Finance, Engineering, and Service Delivery teams.

  • Resolve operational issues and remove process blockers.

  • Ensure seamless execution of client requirements.

Process Optimization

  • Identify workflow inefficiencies.

  • Recommend and implement process improvements.

  • Improve operational speed, accuracy, and customer satisfaction.

Contract Compliance

  • Interpret customer contracts.

  • Ensure adherence to:

    • Operational obligations

    • Invoice loading requirements

    • Reporting standards

    • Contractual commitments

Reporting & Analytics

  • Prepare recurring operational reports.

  • Develop:

    • Invoice summaries

    • SLA dashboards

    • Performance metrics

    • Operational insights

  • Present results to internal leadership and client stakeholders.

Issue Resolution

  • Lead root cause analysis for:

    • Service failures

    • Invoice loading issues

  • Implement corrective actions.

  • Communicate outcomes and resolutions to clients.

Required Qualifications

  • 5+ years of experience in client operations, service delivery, or a related field.

  • Experience managing large, complex client accounts with high transaction volumes.

  • Excellent verbal and written communication skills with the ability to influence cross-functional teams.

  • Proven track record of meeting SLAs and driving operational excellence.

  • Strong analytical, problem-solving, and organizational skills with exceptional attention to detail.

  • Advanced proficiency with Microsoft Office Suite, including:

    • Word

    • Excel

    • PowerPoint

    • Outlook

  • Ability to create detailed reports, spreadsheets, presentations, and documentation.

  • Demonstrated ability to build and maintain strong professional relationships with clients, colleagues, and stakeholders.

  • Excellent interpersonal and conflict-resolution skills.

  • Ability to foster collaboration and trust in fast-paced, team-oriented environments.

  • Strong customer service orientation with a focus on developing long-term client relationships.

Preferred Qualifications

  • Familiarity with:

    • Telecom billing structures

    • Circuit inventory

    • Service order workflows

  • Ability to thrive in a fast-paced, matrixed organization.

  • Knowledge of Business Objects reporting tools.

Success Indicators

The successful candidate will consistently achieve:

  • 98%+ SLA attainment

  • 99%+ invoice accuracy

  • Reduced client escalations

  • Improved invoice processing cycle times

  • Faster issue resolution

  • High client satisfaction and retention

  • Continuous operational improvements and process efficiencies

Compensation & Benefits

Salary Range: $60,000–$80,000 annually, with starting compensation determined based on experience, skills, education, geographic location, and alignment with our overall compensation structure.

Comprehensive Benefits (not limited to):

Medical, dental, and vision insurance

Flexible spending accounts (FSA)

Company-paid life and disability insurance

401(k) retirement plan

Employee ownership through our ESOP

Paid time off (PTO)

Eligibility for incentive compensation program