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Telecom Manager Jobs in Massachusetts (NOW HIRING)

Teamware Solutions Inc

LIMS

Boston, MA · On-site

... Retail, Telecom and Healthcare industries, Teamware leads its service in offering skills ... processes, sample management, and analytical workflows. · Experience with LIMS system ...

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Telecom Manager information

See Massachusetts salary details

$43.7K

$101.9K

$145.3K

How much do telecom manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for telecom manager in Massachusetts is $101,853.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,500.00 and $122,300.00 per year, depending on experience, location, and employer.

What is a telecom manager?

Telecom Managers are professionals responsible for overseeing the installation, maintenance, and operation of telecommunication systems within an organization. They manage teams, coordinate with vendors, and ensure that voice, data, and video communication networks are reliable, secure, and efficient. Telecom Managers also develop policies, plan upgrades, and resolve issues to support business communication needs. Their role requires technical expertise, leadership skills, and the ability to stay current with emerging technologies.

What is the difference between Telecom Manager vs Network Engineer?

AspectTelecom ManagerNetwork Engineer
CredentialsBachelor's in Telecommunications, IT, or related field; certifications like CCNA, CCNPBachelor's in Computer Science, Networking, or related; certifications like CCNA, CCNP
Work EnvironmentOversees telecom systems, vendor management, project coordinationDesigns, implements, and maintains network infrastructure
Industry UsageTelecommunications companies, large enterprises with telecom needsIT departments, telecom providers, large organizations

While both roles require networking knowledge and certifications like CCNA, the Telecom Manager focuses on managing telecom services, vendor relations, and project oversight, whereas the Network Engineer concentrates on designing and maintaining network infrastructure. The Telecom Manager typically has a broader managerial scope within telecom operations, while the Network Engineer is more technical and hands-on with network systems.

How does a telecom manager typically collaborate with other departments within an organization?

A Telecom Manager works closely with IT, operations, and finance departments to ensure that telecommunications systems meet organizational needs and budget requirements. They often coordinate with IT teams for network integration, troubleshoot issues alongside technical staff, and partner with finance to manage service contracts and control costs. Regular cross-departmental meetings and clear communication are essential to align telecom strategies with broader business objectives. This collaborative approach helps maintain efficient, secure, and cost-effective communication infrastructures.

What are the key skills and qualifications needed to thrive as a telecom manager, and why are they important?

To thrive as a Telecom Manager, you need in-depth knowledge of telecommunications systems, network management, and project coordination, typically supported by a degree in telecommunications, IT, or a related field. Experience with tools like VoIP platforms, network monitoring software, and relevant certifications such as Cisco CCNA or CompTIA Network+ is highly valuable. Strong leadership, problem-solving abilities, and effective communication are essential soft skills for managing teams and coordinating across departments. These skills ensure reliable network performance, efficient operations, and successful delivery of telecom projects in a fast-evolving industry.
What are the most commonly searched types of Telecom jobs in Massachusetts? The most popular types of Telecom jobs in Massachusetts are:
What are popular job titles related to Telecom Manager jobs in Massachusetts? For Telecom Manager jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Telecom Manager jobs in Massachusetts look for? The top searched job categories for Telecom Manager jobs in Massachusetts are:
What cities in Massachusetts are hiring for Telecom Manager jobs? Cities in Massachusetts with the most Telecom Manager job openings:
Telecom Manager jobs near you
Infographic showing various Telecom Manager job openings in Massachusetts as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $101,853 per year, or $49 per hour.

Telecommunication Specialist

Boston Medical Center

Boston, MA • On-site

$62K - $91K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

Boston Medical Center rating

6.9

Company rating: 6.9 out of 10

Based on 108 frontline employees who took The Breakroom Quiz

551st of 1,055 rated hospitals

Job description

POSITION SUMMARY:
Telecom Specialist will be responsible for day to day operations for BMCHS which includes 3 Boston Medical Center campuses, and Wellsense and 45 Community clinics. They will design, evaluate and maintain telecommunication technologies such as VoIP (OnPrem and Cloud), TDM, Analog, Voicemail, Conference calling, call recording and hard and softphone deployments and other peripherals.
Position: Telecommunication Specialist
Department: Telecom
Schedule: Full Time
ESSENTIAL RESPONSIBILITIES / DUTIES:
Engineers, designs, documents, troubleshoots and administers system software of telecommunications systems including:
  • Manages and supports all moves, adds and changes
  • Works daily Service Now tickets as day to day operations for clinical and administrative staff.
  • Ensures working around project deadlines, scheduling, and priorities. Response time is often critical.
  • Participate in end user (remote and in person) support including technical/admin training and documentation of telephone and voice mail systems for IT/Telecom team staff
  • Collaborate with other IT teams (Network, InfoSec, Service Desk, Data Center, PMO, IT & Call center leadership etc) to ensure voice services are secure, scalable, and integrated and to resolve escalated incidents and support complex call flows on telecom-related projects.
  • Perform and schedule regular backups of systems, troubleshooting using tools such as Wireshark, Solarwinds, TraceSBC and integration with Telephony peripheral systems such as SPOK paging, Overhead paging, Call Recording, IVR
  • Document and deliver technical and administrative training for end users and internal IT/Telecom team members, including detailed documentation for telecom configurations, SOPs and Maintain accurate records of call flows, dial plans, IP schemas, and QoS configurations
  • Serve as the primary escalation point for the Telecom team, providing mentorship and support to junior analysts.
  • Collaborates with outside vendors on projects of high complexity such as installations, upgrades, and maintenance on voice and data networks including SIP, PRI, LAN/WAN, and POTS.
  • Communicates work progress to management to ensure that other systems are not adversely affected on an as needed basis or as part of bi-weekly staff meetings
  • Primay skills set with Ring Central - Administer and support cloud based voice platform for 3000+ UC end users EX and 500+ Call center agents & Studio Scripting for NICE CXone Call flows, RingClone, both soft phones integrated with MS-Teams/WebRTC, peripheral voice applications/plug-ins, & and Yealink/Poly hardphones. Persist/PRI and Persist+ analog gateways.
  • Secondary skill set with Cisco Call Manager v15, Unity Connection and auto attendant menus, Emergency Responder, & VG-310, VG-320, VG-350 Analog gateways, Eleveo CallRECording platform
    • Manage call routing, dial plans, voicemail systems, hunt groups, and auto attendants to ensure optimal call flow and user experience.
    • Troubleshoot and resolve complex voice, video, and collaboration issues across enterprise environments.
    • Maintain, monitor, and optimize Cisco voice gateways (ISR/ASR), SIP trunks, and analog line integrations (FXO/FXS), including survivable remote site telephony (SRST) and enterprise-level voice resiliency features.
    • Participate in voice infrastructure projects, including system upgrades, migrations, and new site deployments and management of telecom systems including patching, version control, and hardware/software refreshes.
  • Familiar with Avaya Communications manager v16.3, System & Session Mgr, Aura Messaging & Conferencing, CMS, VeraSmart Call Accounting and Virtual Observer call recording platform, G430, G450 media gateways & G650 cabinets/cards.

JOB REQUIREMENTS
REQUIRED EDUCATION AND EXPERIENCE:
  • Bachelor of Science Degree in computer science and at least five years' experience working with telecommunications and information technology network systems; or equivalent combination of formal education and experience.
  • Ring Central Experience Required

CERTIFICATES, LICENSES, REGISTRATIONS PREFERRED:
  • Cisco Certification Networking Associate (CCNA) and/or Cisco Certification Voice Professional (CCVP).
  • Avaya Certified Support or Implementation Specialist.

KNOWLEDGE, SKILLS AND ABILITIES (KSAs):
  • Demonstrated progressive knowledge, responsibility and experience of telecommunications and information technology network systems
  • Excellent English communication skills (oral and written) and interpersonal skills are required to interact with internal and external contacts in a courteous and customer service manner.
  • Excellent organizational skills, including ability to multi-task, prioritize essential tasks and meet deadlines.
  • Ability to analyze and solve problems in a systematic, logical, and timely manner.
  • Basic computer proficiency inclusive of ability to enter and access data/information.

Compensation Range:
$62,500.00- $91,000.00
This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.
NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.
Equal Opportunity Employer/Disabled/Veterans
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or "apps" job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

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About Boston Medical Center

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Boston Medical Center (BMC) is more than a hospital. It's a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-based care, BMC is committed to providing consistently excellent and accessible health services to all-and is the largest safety-net hospital in New England. The hospital is also the primary teaching affiliate of the nationally ranked Boston University School of Medicine (BUSM) and a founding partner of Boston HealthNet - an integrated health care delivery systems that includes many community health centers. Join BMC today and help us achieve our Vision 2030 which is a long-term goal to make Boston the healthiest urban population in the world.

Industry

Hospitals

Company size

1,001 - 5,000 Employees

Headquarters location

Boston, MA, US

Year founded

1996

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