Telecom Billing Jobs in California (NOW HIRING)

Job Description: Who We Are At 5x5 Telecom, we’re all about shaking things up in the telecom world! We’re a dynamic team with a proven track record of making things happen, offering enterprise solutions like internet, VoIP, and managed services that blow the competition out of the water. We’re the only carrier with redundancy at all on-net projects, meaning less downtime and lightning-fast installations—typically just 1–2 days. Yes, we’re that quick! We are bringing our accounting and bookkeeping functions in-house and are looking for a capable, highly organized accounting professional to take ownership of the company’s day-to-day accounting operations, billing administration, monthly close, and finance-related customer and vendor support. Position Overview The Accounting Manager – Billing & Operations will own 5x5 Telecom’s day-to-day accounting and billing functions, including accounts payable, accounts receivable, bookkeeping, collections, customer account setup, reconciliations, accruals, and the monthly financial close. This person will be responsible for maintaining accurate financial records in accordance with generally accepted accounting principles, preparing monthly financial statements and supporting schedules, reconciling the telecom billing platform to the general ledger, and ensuring that customer billing is accurate and complete. This is also a highly communicative role. The Accounting Manager will regularly speak with customers and vendors by phone and email to answer questions, investigate discrepancies, resolve payment and billing issues, obtain missing information, and keep open items moving toward resolution. The successful candidate should genuinely enjoy interacting with people. We are looking for someone who is comfortable picking up the phone, building productive relationships, explaining financial matters clearly, and working through issues professionally with customers and vendors alike. This is not a back-office-only position for someone who wants to work exclusively in spreadsheets without regular external communication. It is also not a delegation-only management position. It is a hands-on individual contributor role for someone who is equally comfortable preparing journal entries, reconciling accounts, speaking with a customer about an invoice, and calling a vendor to resolve a discrepancy. Key Responsibilities General Accounting and Monthly CloseMaintain the company’s general ledger and ensure all transactions are recorded accurately, consistently, and in the appropriate accounting period.Independently manage the complete monthly financial close process.Prepare and post monthly journal entries and adjusting entries.Prepare accruals for expenses incurred but not yet invoiced or paid.Account for prepayments, deferred revenue, fixed assets, depreciation, amortization, payroll, commissions, and other applicable items.Reconcile all material balance-sheet accounts each month.Complete monthly bank, credit card, merchant-processing, loan, payroll, and other account reconciliations.Investigate and promptly resolve unreconciled balances, posting errors, duplicate transactions, and other discrepancies.Prepare accurate monthly financial statements and supporting schedules for management review.Maintain an accurate and logically organized chart of accounts.Ensure the company’s books are maintained in accordance with GAAP and accrual-basis accounting.Maintain organized accounting records, complete supporting documentation, and a clear audit trail.Identify unusual transactions, accounting errors, control issues, or financial risks and promptly bring them to management’s attention.Support the company’s outside CPA, tax preparers, auditors, lenders, and other financial professionals as needed.Assist management with financial reporting, account analysis, cash-flow visibility, and other accounting-related requests. Accounts Payable and Vendor RelationshipsReceive, review, code, and enter vendor invoices.Verify that invoices are accurate, properly supported, and appropriately approved.Confirm that expenses are recorded in the correct accounting period.Schedule and process vendor payments in accordance with company procedures.Maintain accurate vendor records, payment information, W-9 forms, and supporting documentation.Communicate regularly with vendors by phone and email regarding invoices, credits, payment status, account balances, and other finance-related matters.Build professional, productive relationships with vendor accounting and billing contacts.Proactively contact vendors to obtain missing invoices, statements, credits, supporting documentation, or other information needed to maintain accurate books.Resolve invoice and payment discrepancies directly with vendors rather than allowing open issues to remain unresolved.Reconcile vendor statements and investigate missing invoices, duplicate charges, unapplied payments, credits, and incorrect balances.Monitor recurring vendor charges and identify unexpected price increases, duplicate services, billing errors, or other irregularities.Follow up consistently and professionally when a vendor has not provided requested information or completed an agreed-upon correction.Prepare month-end accounts payable accruals.Assist with annual 1099 preparation and related vendor reporting.Maintain effective controls over invoice approval and payment processing. Accounts Receivable and CollectionsPrepare, review, and issue accurate customer invoices.Apply customer payments, deposits, credits, refunds, and adjustments to the appropriate accounts.Monitor accounts receivable aging and identify overdue or disputed balances.Contact customers regarding past-due invoices in a professional, consistent, and persistent manner.Communicate comfortably with customer accounting departments, office managers, executives, and other billing contacts.Research unapplied payments, partial payments, duplicate payments, billing disputes, credits, and account discrepancies.Work directly with customers to understand concerns, explain charges, obtain remittance information, and resolve open balances.Process approved billing adjustments and credits while maintaining complete supporting documentation.Reconcile accounts receivable and billing-platform balances to the general ledger.Provide management with regular reporting regarding collections, aging, billing disputes, and material account issues.Maintain accurate customer billing, payment, and collection records.Escalate material collection issues or contractual disputes to management when appropriate. Telecom Billing AdministrationEstablish new customer accounts in the company’s telecom billing platform.Enter and verify customer names, legal entities, service addresses, billing addresses, billing contacts, payment terms, tax status, and payment methods.Enter and verify service start dates, contract terms, recurring monthly charges, one-time charges, installation fees, discounts, credits, taxes, surcharges, and other billing details.Confirm that new customer accounts are established accurately and before the first invoice is issued.Contact customers directly when billing contacts, payment information, tax documentation, or other required account details are missing.Review service orders, customer contracts, sales documentation, and internal approvals before activating billing.Coordinate with sales, implementation, operations, and customer support teams to confirm that billing reflects the services actually ordered and delivered.Maintain accurate recurring and nonrecurring billing information.Process service changes, upgrades, downgrades, moves, renewals, cancellations, and other customer account modifications.Review billing data for missed charges, duplicate charges, incorrect rates, improper billing dates, unauthorized discounts, and other errors.Reconcile the telecom billing platform to the accounting system and general ledger.Identify and correct revenue leakage, missed billing, and inaccurate customer account configurations.Maintain complete documentation supporting account setup, billing changes, credits, and cancellations.Develop and maintain written procedures for customer account setup and billing administration. Customer Finance SupportRespond directly to customer questions regarding invoices, balances, payments, credits, billing dates, autopay, account status, and other finance-related matters.Provide responsive and professional support by telephone and email.Be comfortable initiating calls rather than relying exclusively on email.Explain invoice charges clearly and help customers understand their accounts.Investigate customer billing concerns from beginning to end rather than simply forwarding them to another department.Ask appropriate questions, listen carefully, and identify the actual cause of a billing or payment issue.Coordinate with sales, operations, technical support, and management when resolving customer billing issues.Document customer communications and maintain accurate account notes.Process appropriate corrections or escalate issues when management approval is required.Escalate material disputes, contractual questions, or unusual credit requests to management.Maintain a professional and solution-oriented tone when dealing with frustrated customers or disputed balances.Acknowledge customer finance inquiries promptly and drive them through resolution.Follow up with customers when additional information, payment, or action is required.Identify recurring sources of customer confusion and recommend improvements to invoices, billing procedures, or internal communication.Help ensure that every customer interaction reflects 5x5 Telecom’s commitment to responsive, high-quality service. Controls, Documentation, and Process ImprovementDevelop and maintain written standard operating procedures for all recurring accounting and billing processes.Create and maintain a detailed monthly close checklist.Maintain reconciliation schedules for all material balance-sheet accounts.Identify accounting gaps, billing inefficiencies, control weaknesses, and recurring errors.Recommend and implement practical improvements to accounting, billing, collections, vendor management, and customer account setup.Maintain appropriate controls over invoice entry, invoice approval, payments, refunds, credits, account changes, and other sensitive transactions.Protect confidential company, customer, employee, banking, and financial information.Ensure that supporting documentation is complete, organized, and readily available.Assist with accounting-system and billing-platform cleanup, integration, or migration projects when necessary.Build repeatable processes that can support the company as it grows. Required QualificationsAt least five years of progressively responsible accounting, senior accounting, or full-charge bookkeeping experience.Demonstrated experience independently managing a complete monthly close.Strong working knowledge of GAAP and accrual-basis accounting.Experience preparing and posting journal entries and month-end adjustments.Hands-on experience with:Accounts payableAccounts receivableGeneral ledger accountingMonthly closeAccruals and prepaymentsBank and credit card reconciliationsBalance-sheet reconciliationsFinancial-statement preparationCustomer billingVendor managementCollectionsCustomer account researchAbility to determine whether expenses, liabilities, revenue, and adjustments have been recorded in the correct accounting period.Ability to research discrepancies and independently determine the appropriate resolution.Strong spreadsheet skills, including formulas, filters, lookups, pivot tables, and reconciliation work.Experience using QuickBooks Online, NetSuite, Sage Intacct, or a comparable accounting platform.Strong written and verbal communication skills.Prior experience communicating directly with customers and vendors regarding invoices, payments, balances, discrepancies, and billing disputes.Confidence and professionalism when communicating by telephone.Ability to explain accounting and billing issues clearly to customers, vendors, and non-accounting employees.A genuine interest in helping people understand and resolve financial issues.Strong organizational skills and attention to detail.Demonstrated ability to manage multiple priorities and meet recurring deadlines.Ability to work independently and raise issues before they become larger problems.High degree of integrity, discretion, and sound judgment when managing confidential financial information. Preferred QualificationsBachelor’s degree in accounting, finance, business administration, or a related field.Experience with recurring-revenue, subscription, telecommunications, managed services, SaaS, or other contract-based billing models.Experience reconciling an operational billing platform or billing subledger to the general ledger.Experience with recurring monthly charges, one-time charges, prorated billing, service changes, credits, cancellations, and contract-based billing.Experience working in a small or growing company where the accounting professional must be both highly capable and hands-on.Experience managing ongoing relationships with customer and vendor accounting departments.Experience preparing schedules and supporting documentation for outside CPAs, tax professionals, financial reviews, or audits.Experience creating accounting and billing SOPs.Familiarity with sales tax, telecommunications taxes, regulatory fees, or similar billing considerations.Experience with accounting-system integrations, migrations, or cleanup projects.CPA, CPA-track, or public-accounting experience is welcome but not required. The Right Candidate The right person for this position:Takes ownership rather than waiting to be reminded.Understands that a reconciliation is not complete until the difference has been identified and resolved.Knows the difference between simply entering transactions and maintaining accurate books.Can independently manage a monthly close without relying on an outside CPA to identify routine errors.Genuinely enjoys speaking with customers and vendors.Is comfortable picking up the phone to solve a problem, request information, explain an invoice, or follow up on an open item.Does not hide behind email when a conversation would resolve an issue more quickly.Builds positive working relationships with vendor representatives and customer accounting contacts.Is energized by helping people understand and resolve billing, payment, and account questions.Can remain patient, confident, and professional during difficult financial conversations.Is comfortable moving between detailed accounting work and external communication throughout the day.Responds promptly and professionally to customers, vendors, and internal team members.Documents processes rather than relying on memory.Recognizes unusual transactions and asks appropriate questions.Maintains strong follow-through and does not