ZipRecruiter

Log In

1

Technology Support Team Lead Jobs (NOW HIRING)

Umbrella BPO

Customer Support Team Lead

Customer Support Team Lead Location: Remote Company: Umbrella BPO & Client Companies As a Customer Support Team Lead at Umbrella BPO, you will be a pivotal part of our client support operations ...

Sevita Health

Direct Support Team Lead

La Habra, CA · On-site

$27/hr

Team Lead Do you want to work in a dynamic work environment where no day is ever the same as the next? In this role, your tasks will be diversified and you will be supporting our mission. * Provide ...

4Insite, LLC

IT & Support Lead

Sacramento, CA · On-site

$80 - $100/hr

IT & Support Lead Compensation: $80,000-$85,000 per yearJob OverviewThe IT & Support Lead is ... Technical Support & Team LeadershipServe as the primary escalation point for complex IT support ...

Generation Tux

CX Support Team Lead

Louisville, KY · On-site

A typical day includes regular contact with team members for the development and support of their ... Technology and web-savvy * Provide coaching feedback and analyze statistics * Flexible schedule ...

Worldwide Logistics Group

IT Team Lead

Paramus, NJ · On-site

As the IT Helpdesk Team Lead, you will guide a team of helpdesk technicians, ensuring efficient and ... Provide training and support to ensure team members are equipped to handle a wide range of ...

Worldwide Logistics Limited

$80 - $100/hr

As the IT Helpdesk Team Lead, you will guide a team of helpdesk technicians, ensuring efficient and ... Provide training and support to ensure team members are equipped to handle a wide range of ...

Vets Hired

Manager of IT Support

Daytona Beach, FL · On-site

$100 - $125/hr

Lead and supervise the Desktop Support team. * Provide coaching, mentoring, and performance management for IT support staff. * Manage daily IT support operations and prioritize service requests.

Vets Hired

Manager of IT Support

Daytona Beach, FL

Lead and supervise the Desktop Support team. * Provide coaching, mentoring, and performance management for IT support staff. * Manage daily IT support operations and prioritize service requests.

SquareDomain

Support Team (Helpdesk) Lead

Austin, TX · On-site

We have partnered with a premiere provider of technology services and support that is looking for a full-time role of Support Team (Helpdesk) Lead. Key Accountabilities: The Support Team Lead is ...

previous pagenext page

Showing results 21-40

All JobsTechnology JobsInformation Technology JobsIT Manager JobsTechnology Support Team Lead Jobs

Technology Support Team Lead information

See salary details

$30K

$156.3K

$206K

How much do technology support team lead jobs pay per year?

As of Sep 9, 2026, the average yearly pay for technology support team lead in the United States is $156,348.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What does a technology support team lead do?

A technology support team lead oversees a team responsible for resolving technical issues, maintaining IT systems, and ensuring user support. They coordinate workflows, provide technical guidance, and often have skills in troubleshooting, customer service, and familiarity with tools like ticketing systems and remote support software.

What is the role of a technology support team lead?

A technology support team lead oversees technical support staff, manages troubleshooting processes, and ensures timely resolution of user issues. They coordinate team activities, provide technical guidance, and often utilize help desk software to maintain service quality and efficiency.

What cities are hiring for Technology Support Team Lead jobs?

Cities with the most Technology Support Team Lead job openings:

What states have the most Technology Support Team Lead jobs?

States with the most job openings for Technology Support Team Lead jobs include:

What are popular job titles related to Technology Support Team Lead jobs?

For Technology Support Team Lead jobs, the most frequently searched job titles are:

Customer Support Team Lead

Remote

Umbrella BPO
See more jobs at Umbrella BPOexternal

Other

Posted 5 days ago

Job description

Customer Support Team Lead

Location: Remote

Company: Umbrella BPO & Client Companies

As a Customer Support Team Lead at Umbrella BPO, you will be a pivotal part of our client support operations, ensuring exceptional service delivery and maintaining a positive customer experience. You'll lead a team of customer support specialists, driving efficiency, quality, and continuous improvement.

Key Responsibilities:

Leadership and Support:

  • Supervise and guide a team of customer support specialists.
  • Provide hands-on assistance to team members during peak times or complex cases.
  • Foster a collaborative and supportive team environment.

Customer Interaction:

  • Handle escalated customer inquiries, concerns, and issues with professionalism and empathy.
  • Collaborate with clients via phone, email, chat, or client CRM systems (e.g., Zendesk).
  • Ensure timely resolution and high customer satisfaction.

Technical Expertise:

  • Diagnose and resolve technical issues related to BPO processes and systems.
  • Escalate complex technical problems to internal teams for resolution.
  • Stay updated on industry trends and best practices.

Process Enhancement:

  • Identify opportunities for process improvement within the customer support function.
  • Collaborate with management and team members to implement enhancements.
  • Streamline workflows and optimize efficiency.

Documentation and Knowledge Base:

  • Maintain accurate records of customer interactions, technical issues, and resolutions.
  • Contribute to knowledge base articles and support documentation.
  • Ensure information is up-to-date and accessible to the team.

Quality Assurance:

  • Monitor customer interactions to uphold service quality standards.
  • Participate in quality assurance initiatives and training programs.
  • Provide constructive feedback to team members.

Adaptability and Flexibility:

  • Respond to changing business needs promptly.
  • Adjust strategies and tactics based on evolving requirements.
Qualifications:
  • Professional English Fluency
  • Minimum 3 Years of Customer Support Experience:
    • Preferably in a BPO environment.
    • Leadership experience is a plus.
  • Strong Organizational and Multitasking Skills
  • Excellent Communication and Interpersonal Abilities
  • Discretion with Confidential Information
  • Bachelor's Degree (Nice to Have)

This role may occasionally require evening or weekend work to accommodate different time zones or meet project deadlines. If you're passionate about delivering exceptional customer support, have a keen interest in business process outsourcing, and thrive in a dynamic environment, we encourage you to apply for the Customer Support Team Lead position. Join our team and contribute to our clients' success through outstanding service and leadership!

Apply