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Technology Support Team Lead Jobs (NOW HIRING)

QED Systems Inc

IT Support Team Lead

Virginia Beach, VA · On-site

$27 - $32/hr

Job Title: IT Support Team Lead Job Location: Virginia Beach, VA Job Category: Information Technology Job Status: Full Time Salary Range: $27-$32/hr An established engineering firm has an immediate ...

Toyota

Software Support Team Lead

The Support Team Lead will be responsible for training, mentoring, and leading a team of Support Specialist to provide software troubleshooting customer service. The ideal candidate will possess ...

Nerdio, Inc.

$100 - $125/hr

About the Role We are hiring a Team Lead to guide our Internal Support Engineers and help scale the ... This role is ideal for someone who has grown up through the IT support ranks, knows what \"good ...

Check

Partner Support Team Lead

Manhattan, NY · On-site

$150 - $200/hr

About Partner Support Team Lead The Support team plays a critical role in keeping payroll running ... technology company, fintech company, or in a role requiring payroll knowledge to solve customer ...

Vim

Technical Support Team Lead

New York, NY

$125/hr

Lead a team of tier 2 technical support specialists supporting external clients and end users ... and how technology fits into them. * You're fluent in troubleshooting software systems ...

Nerdio

Team Lead, Internal Support

$95K - $110K/yr

About the Role We are hiring a Team Lead to guide our Internal Support Engineers and help scale the ... This role is ideal for someone who has grown up through the IT support ranks, knows what "good ...

Sevita

Direct Support Team Lead

West Covina, CA · On-site

$27/hr

... hour Team Lead Do you want to work in a dynamic work environment where no day is ever the same as the next? In this role, your tasks will be diversified and you will be supporting our mission.

The Hartford

Sales Support Team Lead

Wayne, PA · On-site

$65K - $85K/yr

Overview The Sales Support Team Lead role is designed to enhance the efficiency, consistency, and scalability of the Advisor Support Team (AST) by providing on-team leadership that supports daily ...

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How much do technology support team lead jobs pay per year?

As of Sep 9, 2026, the average yearly pay for technology support team lead in the United States is $156,348.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What does a technology support team lead do?

A technology support team lead oversees a team responsible for resolving technical issues, maintaining IT systems, and ensuring user support. They coordinate workflows, provide technical guidance, and often have skills in troubleshooting, customer service, and familiarity with tools like ticketing systems and remote support software.

What is the role of a technology support team lead?

A technology support team lead oversees technical support staff, manages troubleshooting processes, and ensures timely resolution of user issues. They coordinate team activities, provide technical guidance, and often utilize help desk software to maintain service quality and efficiency.

What cities are hiring for Technology Support Team Lead jobs?

Cities with the most Technology Support Team Lead job openings:

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IT Support Team Lead

Virginia Beach, VA • On-site

QED Systems Inc
See more jobs at QED Systems Incexternal

$27 - $32/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

Job Title: IT Support Team Lead

Job Location: Virginia Beach, VA

Job Category: Information Technology

Job Status: Full Time

Salary Range: $27-$32/hr

Job Description:

An established engineering firm has an immediate opening in its Virginia Beach office for an IT Support Team Lead. This is a supervisory, hands-on role: the Team Lead serves as the primary escalation point for the support team, coordinates daily help desk operations, mentors technicians, and continues to diagnose, repair, and maintain hardware and software components. The ideal candidate pairs strong technical depth with the ability to lead a small support team, drive consistent processes, and represent IT support across the organization in a DoD/CMMC-regulated environment.

Job Responsibilities:

  • Serve as team lead for the Help Desk / IT support team, coordinate daily workload, ticket queue, and priorities
  • Act as the senior escalation point for complex hardware, software, and user issues
  • Mentor, guide, and provide on-the-job training to support technicians
  • Manage and continuously improve help desk processes, escalation paths, and service-level expectations
  • Maintain accurate technical and support documentation, including knowledge base and standard operating procedures
  • Establish and manage user accounts (onboarding/offboarding lifecycle)
  • Install and configure computer hardware and software components
  • Troubleshoot hardware and software issues; repair or replace damaged hardware
  • Perform tests and evaluations on new software and hardware
  • Provide support to users and serve as an escalation point for error reporting
  • Define software, hardware, and network requirements; upgrade systems to enable compatible software
  • Order and maintain inventory of equipment and supplies
  • Provide on-the-job training on installed software and develop supporting documentation as needed
  • Travel to client sites as required
  • Assist with other network/systems support as directed, and support IT operations within a CMMC/DFARS-regulated environment

Job Requirements / Skillsets:

  • 5+ years of experience in IT support, computer networks, and systems maintenance, including at least 1 year in a lead, senior, or supervisory capacity (or equivalent escalation-owner experience)
  • Certifications preferred: CompTIA A+, Network+, Security+ (SEC+); Microsoft certifications (e.g., Microsoft 365 / endpoint administration)
  • Demonstrated ability to lead, mentor, and prioritize the work of a support team
  • Strong analytical and problem-solving skills
  • Ability to conform to shifting priorities, demands, and timelines and to balance multiple projects and tasks concurrently
  • Strong written and oral communication skills
  • Interpersonal skills necessary to effectively communicate with people at all levels of the organization

Security Clearance/Naval Facility Access:

U.S. citizenship required. Must be able to meet and maintain eligibility for U.S. Secret Clearance and/or be able to access military facilities, naval shipyards, and private shipyards.

Education:

A bachelor’s degree in information systems and information technology, Computer Science, or High School graduate with four years of experience as IT Technician. Active industry experience may substitute for some years of experience.

Benefits:

Q.E.D. offers competitive benefits such as: Paid Leave, Medical, Dental, Vision, Short/Long-Term Disability, 401(k) retirement plan, Basic Life Insurance, supplemental insurance, and an Employee Assistance Program.

To Apply:

Email resume to Julio Valdez at jvaldez@qedsysinc.com.

EOE, including disability/vets

EOE Including Disability/Vets:

Q.E.D. is an Equal Opportunity Employer.