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Software Support Team Lead Jobs (NOW HIRING)

Toyota

Software Support Team Lead

Software Support Team Lead Job Overview: The Support Team Lead will be responsible for training, mentoring, and leading a team of Support Specialist to provide software troubleshooting customer ...

eProductivity Software

UT · On-site

Customer Support Team Lead Accelerate Performance ... About CAI Software CAI Software builds purpose-built solutions that help manufacturers, processors ...

Side

Player Support Team Lead

Charleston, SC · On-site

Player Support - Team Leader As a Team Lead within SIDE's Global Player Support organisation, you will lead a team of Player Support Specialists through onboarding, operational readiness, and live ...

QED Systems, Inc.

IT Support Team Lead

Virginia Beach, VA · On-site

$27 - $32/hr

Job Title: IT Support Team Lead Job Location: Virginia Beach, VA Job Category: Information ... Act as the senior escalation point for complex hardware, software, and user issues * Mentor, guide ...

Vim

Technical Support Team Lead

New York, NY · On-site

$125/hr

Lead a team of tier 2 technical support specialists supporting external clients and end users ... SLA improvements, reduced escalation rates, team development. * You're fluent in software ...

Nightwing

Facility Support Team Lead

Sterling, VA · On-site

... software modernization. Nightwing brings disruptive technologies, agility, and competitive ... The individual will join a small team to support and care for program buildings. The Technician ...

Sideglobal

Player Support - Team Leader As a Team Lead within SIDE's Global Player Support organisation, you will lead a team of Player Support Specialists through onboarding, operational readiness, and live ...

The Hartford

Sales Support Team Lead

Wayne, PA · On-site

$65K - $85K/yr

Overview The Sales Support Team Lead role is designed to enhance the efficiency, consistency, and scalability of the Advisor Support Team (AST) by providing on-team leadership that supports daily ...

Umbrella BPO

Customer Support Team Lead

Customer Support Team Lead Location: Remote Company: Umbrella BPO & Client Companies As a Customer Support Team Lead at Umbrella BPO, you will be a pivotal part of our client support operations ...

CBRE Group, Inc.

Sales Support Team Lead

Palo Alto, CA · On-site

As a CBRE Sales Support Lead, you will maximize the efficiency and delivery of services to clients by planning, scheduling, and overseeing the marketing and sales support functions for a team. This ...

Sevita Health

Direct Support Team Lead

Dartmouth, MA · On-site

Team Lead Do you want to work in a dynamic work environment where no day is ever the same as the next? In this role, your tasks will be diversified and you will be supporting our mission. * Provide ...

McCormick Systems

Software Support

Chandler, AZ · On-site

Position Summary We are seeking a knowledgeable and customer-oriented Software Support ... Ability to work well as part of a team and independently as needed. McCormick Systems is an Equal ...

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How much do software support team lead jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for software support team lead in the United States is $31.66, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $58.17 per hour, depending on experience, location, and employer.

What does a software support team lead do?

A Software Support Team Lead oversees a team of support specialists who assist customers with software-related issues. They are responsible for managing daily operations, ensuring high-quality customer service, and providing technical guidance to their team. Additionally, they help resolve complex problems, coordinate training, and act as a liaison between the support team and other departments such as development or product management. Their role is essential for maintaining customer satisfaction and improving support processes.

What are the key skills and qualifications needed to thrive as a software support team lead?

To thrive as a Software Support Team Lead, you need strong technical troubleshooting abilities, in-depth knowledge of software products, and experience in customer support, often supported by a degree in computer science or related field. Familiarity with ticketing systems like Zendesk or Jira, remote support tools, and ITIL certification are commonly required. Leadership, communication, and conflict resolution skills are essential for managing teams and ensuring a positive customer experience. These skills and qualifications are crucial to efficiently resolve complex issues, guide team performance, and maintain high customer satisfaction.

What are some common challenges faced by a software support team lead and how can they be managed effectively?

As a Software Support Team Lead, one common challenge is balancing the coordination of team activities with providing high-quality technical support to clients. You'll often need to handle escalated issues, ensure your team meets service level agreements, and manage shifting priorities during peak demand periods. Effective communication, proactive training, and strong organizational skills are crucial for managing these challenges. Regular team meetings and clear documentation practices can also help maintain consistency and foster a collaborative environment.

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Software Support Team Lead jobs near you

Software Support Team Lead

Remote

Toyota
Automobile Dealers • 10K+ employees
Learn more about Toyotaexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

Toyota rating

7.1

Company rating: 7.1 out of 10

Based on 878 frontline employees who took The Breakroom Quiz

29th of 45 rated automakers

Job description

Software Support Team Lead
Job Overview:
The Support Team Lead will be responsible for training, mentoring, and leading a team of Support Specialist to provide software troubleshooting customer service. The ideal candidate will possess strong technical skills and have a passion for back-end software troubleshooting. This is a customer facing position, so this individual must have strong communication and customer service skills. Our team remotely supports production environments all around the globe to resolve issues and minimize the impact to production. Our software support team troubleshoots both software and hardware issues. As a Lead Support Specialist, you will find yourself troubleshooting in-house applications, 3rd party applications, data mining, report building, writing and working with complex queries, database management, indexing, and potentially promoting a software fix. In addition, you will have up to five direct reports.
Shift:
  • 2nd shift (3-11pm EST) Tuesday - Saturday

Job Functions:
  • Monitor Support KPIs for direct reports.
  • Ensure direct reports complete required customer training and connection credentials are maintained.
  • Write SQL queries.
  • Perform QA functions for any issue resolution from support calls.
  • Track and thoroughly document all customer issues in our ticketing system.
  • As issues are reported from customers diagnose if the issue is a change or a bug then communicate issues to the analyst, development staff, or sales consultant appropriately.
  • Understanding of the software development lifecycle (SDLC) as you will be interacting with various developers, analysts and project managers.
  • Facilitate positive proactive working relationships with customers and internal resources.
  • Performs visits to customer sites to perform any preventative maintenance that can increase the stability and control of the Exacta software (Proprietary Software)
  • Performs annual reviews for direct reports.
  • Assist in training new hires.
  • Complete and review quarterly incentives for all direct reports.
  • Develop Reports using Crystal Management and SQL Server Reporting Services (SSRS).
  • Create datasets to analyze and recreate issues reported by customers.
  • Ability to look through database log files to troubleshoot software issues.
  • Implement and improve remote monitoring tools for our customer's systems.
  • Demonstrate superior customer service (as measured by our customers: surveys and satisfaction from support renewals).
  • Demonstrate leadership skills (as measured by our employee feedback).

Travel Requirements:
  • 15% overnight travel (Travel expenses paid by Toyota Automated Logistics)

Required Qualifications and Preferred Skills:
  • Bachelor's degree is highly preferred; degree in Computer Science or Information Systems preferred.
  • Strong computer skills including: Microsoft Office, Microsoft Project, and various Databases (SQL Server and Oracle).
  • Microsoft SQL experience
  • Previous and recent experience with back-end software troubleshooting
  • Previous experience in a Team Lead, Supervisor, or Leadership role
  • Excellent customer service skills. Remain positive and calm under pressure.
  • Excellent troubleshooting abilities and analytical skills.
  • Superior oral and written communication skills.
  • Must be eligible to work in the USA long term without sponsorship.
  • Employees must follow all information security policies, protect confidential data, complete required training, and report any suspected security incidents to support our information security controls.

About Toyota Automated Logistics:
Toyota Automated Logistics is your global partner for integrated warehouse automation. Our team combines the talents of Bastian Solutions, Vanderlande's warehousing business and viastore under one brand to deliver scalable systems, intelligent software and life-cycle services.
In addition to exciting work at a growing company, we offer the following benefits:
  • Health, Dental, and Vision Insurance
  • 401(k) Retirement Plan with a company match
  • Vacation / Holiday Pay
  • Paid Volunteer time off
  • Tuition Reimbursement
  • Professional Associations, Conferences and Subscriptions
  • Company Meetings & Events

Toyota Automated Logistics does not work with outside recruiting agencies. No solicitation phone calls please.

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