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Software Support Team Lead Jobs (NOW HIRING)

Kardex

Software Support Engineer

Cincinnati, OH · On-site

Support active customer sites with the FulfillX software platform with the objective to achieve the ... He/She will be an important feedback point to the software engineering team on customer ...

Kardex

Software Support Engineer

Cincinnati, OH · On-site

Support active customer sites with the FulfillX software platform with the objective to achieve the ... He/She will be an important feedback point to the software engineering team on customer ...

Vergent LMS

Software Support Analyst

Ridgeland, MS · On-site

... sophisticated software suite featuring data-rich dashboards and enhanced analytical reporting ... Introduction As an Application Support Analyst, you will join a dedicated team of customer support ...

Via Logic LLC

Software Support Engineer

Huntsville, AL · On-site

$69K - $125K/yr

Leidos' Defense Sensor is seeking a Software Support Engineer to join our team...with the ability ... Lead and facilitate root cause analysis investigations for complex technical issues, product ...

Leidos

Software Support Engineer

Huntsville, AL · On-site

Leidos' Defense Sensor is seeking a Software Support Engineer to join our team...with the ability ... Lead and facilitate root cause analysis investigations for complex technical issues, product ...

McKesson

Software Support Engineer

Concord, NC · On-site +1

Apply today to join our innovative team and make a meaningful impact on healthcare technology. McKesson is seeking a talented and experienced Software Support Engineer to join our team. In this role ...

McKesson

Software Support Engineer

Apply today to join our innovative team and make a meaningful impact on healthcare technology. McKesson is seeking a talented and experienced Software Support Engineer to join our team. In this role ...

Socket.dev

Software Support Specialist

Los Angeles, CA · On-site

$80K - $85K/yr

Join our team of growing Application Specialists to enhance your technical and communication skills ... You'll get to and play a key role in installing, configuring, and supporting software. This fast ...

CWT Farms

Software Support Specialist

Huntsville, AL · On-site

We seek a software support specialist to join our dynamic team and provide comprehensive support to Aviagen's in‑house and cloud applications. The role is based on‑site at our global corporate ...

Square 9 Softworks

Be Seen First

Software Support Specialist (Entry Level)

New Haven, CT · Remote

$45K/yr

As a Software Support Specialist at Square 9, you will be an integral part of our dedicated support team, providing Level 2 and 3 assistance for customers and resellers deploying innovative document ...

Integra Software Systems LLC

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Lending Software Support Analyst

Brentwood, TN · On-site

$40K - $50K/yr

Provide front line support for Integra clients. This includes answering incoming phone calls and ... Ability to work effectively with others in a team environment. * Intermediate to advanced knowledge ...

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Software Support Team Lead information

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How much do software support team lead jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for software support team lead in the United States is $31.66, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $58.17 per hour, depending on experience, location, and employer.

What does a software support team lead do?

A Software Support Team Lead oversees a team of support specialists who assist customers with software-related issues. They are responsible for managing daily operations, ensuring high-quality customer service, and providing technical guidance to their team. Additionally, they help resolve complex problems, coordinate training, and act as a liaison between the support team and other departments such as development or product management. Their role is essential for maintaining customer satisfaction and improving support processes.

What are the key skills and qualifications needed to thrive as a software support team lead?

To thrive as a Software Support Team Lead, you need strong technical troubleshooting abilities, in-depth knowledge of software products, and experience in customer support, often supported by a degree in computer science or related field. Familiarity with ticketing systems like Zendesk or Jira, remote support tools, and ITIL certification are commonly required. Leadership, communication, and conflict resolution skills are essential for managing teams and ensuring a positive customer experience. These skills and qualifications are crucial to efficiently resolve complex issues, guide team performance, and maintain high customer satisfaction.

What are some common challenges faced by a software support team lead and how can they be managed effectively?

As a Software Support Team Lead, one common challenge is balancing the coordination of team activities with providing high-quality technical support to clients. You'll often need to handle escalated issues, ensure your team meets service level agreements, and manage shifting priorities during peak demand periods. Effective communication, proactive training, and strong organizational skills are crucial for managing these challenges. Regular team meetings and clear documentation practices can also help maintain consistency and foster a collaborative environment.

What are popular job titles related to Software Support Team Lead jobs?

For Software Support Team Lead jobs, the most frequently searched job titles are:

Software Support Team Lead jobs near you

Software Support Engineer

Cincinnati, OH • On-site

Kardex
1 - 5K employees
Learn more about Kardexexternal

Full-time

Posted 22 days ago

Kardex Remstar rating

7.5

Company rating: 7.5 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Support active customer sites with the FulfillX software platform with the objective to achieve the highest level of system availability and stability as possible. In the event of a customer support event, this role supports through troubleshooting and resolution of issue(s) with speed, accuracy, and excellent communication. This role will also coordinate deployments of patches and/or upgrades to customer environments.
Your tasks
The software support engineer is a critical part of the software and support teams who is responsible for the on-going support of active customer sites utilizing the Kardex FulfillX software product. He/she will be in a customer facing position and will need strong communication, customer service, organizational and troubleshooting skills. He/She will be an important feedback point to the software engineering team on customer satisfaction and quality of the FulfillX product and the individual must be able to help drive continuous improvement. The candidate will be responsible for troubleshooting, triaging, and resolving tickets around the FulfillX Platform.
Your profile
Support will be focused on the FulfillX software product but could include additional third-party software systems and integrations based on the specific customer site.

What Kardex Remstar employees say

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