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Software Support Team Lead Jobs (NOW HIRING)

CSA Global LLC

Description: Client Solution Architects (CSA) is currently seeking a TST Lead to support our ... Acts as the overall communications architect and network team manager for the MTC. * Designs, plans ...

Dot Compliance

Technical Customer Support Team Lead

We are a young and innovative software company looking to dramatically change how pharma, biotech ... Role Overview As a Customer Support Team Lead, you will manage the day-to-day operations of our ...

Priority Dispatch Corp.

Come join our team as a Software Support Manager at an award winning company voted as a top place to work in Utah for the past 6 years running! This opportunity is also eligible for benefits like ...

Rise Technical

Software Support Engineer

Greensboro, NC · On-site

... IT team behind you whenever you want a second opinion. There is a defined step up into a Senior ... You will also take a lead role supporting a major new customer project as it comes online. This ...

AxisCare

Software Support Specialist

Waco, TX · On-site

Ability to work individually and as part of a team * High level of integrity and work ethic ... Software Support Specialist Working Conditions * Schedule: Monday - Friday, 8am-5pm * On-call as ...

AxisCare

Software Support Specialist

Waco, TX · On-site

Ability to work individually and as part of a team * High level of integrity and work ethic ... Software Support Specialist Working Conditions * Schedule: Monday - Friday, 8am-5pm * On-call as ...

PepsiCo

Plano Executive Support Team Lead

Plano, TX · On-site

$93K - $156K/yr

Overview This role serves as the onsite Executive Support Lead based in Plano, acting as both the ... of all web conferencing software used by Executives. * Guide users through IT processes ...

Kavaliro

Software Support Engineer

Orlando, FL · On-site

$80K - $90K/yr

Mentor junior team members and contribute to technical best practices. Required Qualifications ... or software support experience. * Strong troubleshooting and root-cause analysis skills.

Leidos

Software Support Engineer

Huntsville, AL · On-site

Leidos' Defense Sensor is seeking a Software Support Engineer to join our team...with the ability ... Lead and facilitate root cause analysis investigations for complex technical issues, product ...

Generation Tux

CX Support Team Lead

Louisville, KY · On-site

A typical day includes regular contact with team members for the development and support of their work. We strive to have a strong corporate culture that stresses communication and high-level ...

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Software Support Team Lead information

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How much do software support team lead jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for software support team lead in the United States is $31.66, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $58.17 per hour, depending on experience, location, and employer.

What does a software support team lead do?

A Software Support Team Lead oversees a team of support specialists who assist customers with software-related issues. They are responsible for managing daily operations, ensuring high-quality customer service, and providing technical guidance to their team. Additionally, they help resolve complex problems, coordinate training, and act as a liaison between the support team and other departments such as development or product management. Their role is essential for maintaining customer satisfaction and improving support processes.

What are the key skills and qualifications needed to thrive as a software support team lead?

To thrive as a Software Support Team Lead, you need strong technical troubleshooting abilities, in-depth knowledge of software products, and experience in customer support, often supported by a degree in computer science or related field. Familiarity with ticketing systems like Zendesk or Jira, remote support tools, and ITIL certification are commonly required. Leadership, communication, and conflict resolution skills are essential for managing teams and ensuring a positive customer experience. These skills and qualifications are crucial to efficiently resolve complex issues, guide team performance, and maintain high customer satisfaction.

What are some common challenges faced by a software support team lead and how can they be managed effectively?

As a Software Support Team Lead, one common challenge is balancing the coordination of team activities with providing high-quality technical support to clients. You'll often need to handle escalated issues, ensure your team meets service level agreements, and manage shifting priorities during peak demand periods. Effective communication, proactive training, and strong organizational skills are crucial for managing these challenges. Regular team meetings and clear documentation practices can also help maintain consistency and foster a collaborative environment.

What are popular job titles related to Software Support Team Lead jobs?

For Software Support Team Lead jobs, the most frequently searched job titles are:

Software Support Team Lead jobs near you

Technical Support Team Lead

On-site

CSA Global LLC
IT Services • 501 - 1,000 employees
Learn more about CSA Global LLCexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Key responsibilities

  • Designs, plans, implements, and oversees classified and unclassified networks supporting voice, data, and video services.

  • Manages network integration and use of external networks, coordinating requirements with other organizations.

  • Acts as the overall communications architect and network team manager for the MTC.

Job description

Description:

Client Solution Architects (CSA) is currently seeking a TST Lead to support our program at Gowen Field, Idaho. 


For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.


This position is contingent upon contract award.


How Role Will Make an Impact:

  • Acts as the overall communications architect and network team manager for the MTC.
  • Designs, plans, implements, and oversees classified and unclassified MTC networks, both WAN and LAN, that support voice, data, and video services for exercises and events.
  • Manages MTC integration and use of networks owned and managed by external organizations, including NIPR, SIPR, CENTRIXS, tactical networks, and other networks as required.
  • Coordinates network design requirements, and responsibilities with other MTCs and training sites, training units, and external network and communications organizations.
  • Designs and establishes network architecture, coordinates network plans, configures network.
Requirements:

What you’ll need to have to join our award-winning team:

  • Clearance: Must possess and maintain an active Secret Clearance.
  • Bachelor’s degree
  • IAT II Certification
  • A minimum of 8 years of experience in the management of training environment; technical, networking, and exercise design of a similar size, scope and complexity.
  • A minimum of 3 years of experience in MCIS integration at Brigade or higher level.
  • Expert in integrating training environments.
  • Extensive experience planning architectures.

What Sets you apart:

  • Demonstrated experience in stimulation of Army Mission Command Systems in support of unit training events and distributed exercises. Digital Master Gunner qualified

Why You’ll Love this Job:

  • Purpose filled roles that contribute to impactful solutions to advance our federal clients' mission.
  • You may examine doctrine, plans, policies and procedures that will enhance and enrich the training environment, ensuring our warfighters are fully prepared for any challenge.
  • Daily opportunities to develop new skills
  • Team environment

What We Can Offer You:

  • Compensation
  • Health & Wellbeing
  • We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
  • Personal & Professional Development
  • We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
  • Diversity, Inclusion & Belonging
  • We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
  • Benefits
  • Healthcare (medical, dental, vision, prescription drugs)
  • Pet Insurance
  • 401(k) savings plan
  • Paid Time Off (PTO)
  • Holiday pay opportunities
  • Basic life insurance
  • AD&D insurance
  • Company-paid Short-Term and Long-Term Disability
  • Employee Assistance Program
  • Tuition Support Options
  • Identity Theft Program