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Technical Support Team Lead Jobs (NOW HIRING)

CSA Global LLC

Description: Client Solution Architects (CSA) is currently seeking a TST Lead to support our ... Acts as the overall communications architect and network team manager for the MTC. * Designs, plans ...

Kavaliro

Technical Support Lead

Jacksonville, FL · On-site

Kavaliro is seeking a Technical Team Lead for our local client in Jacksonville, who will be a hands-on leader working side by side with the technical support team to guide performance, provide ...

S1 Technology

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Technical Support Lead

Lafayette, LA · On-site

S1 Technology is hiring a Technical Support Lead -- a highly skilled technician and hands‐on ... You'll support the team by taking on the hardest technical issues, helping others work through ...

Gn

Community Support Team Lead

Chicago, IL

Community Support Team Lead ABOUT YOU: * You are a strong communicator and a naturalgo-getter ... You enjoy creating helpful, easy-to-understand how-to content and can translate technical ...

Protos Security

Client Support Team Lead

Roanoke, VA · On-site

Client Support Team Lead Reports To: Client Support Supervisor Location: Roanoke, VA - Onsite Company Overview Protos Security, a subsidiary of Security Services Holdings, is the largest technology ...

BOOZ, ALLEN & HAMILTON, INC.

KS · On-site

$99K - $225K/yr

Forward Support Team Technical Lead The Opportunity: Are you looking for an opportunity to combine your technical skills with big picture thinking to make an impact on national security? You ...

Sevita

Direct Support Team Lead

La Habra, CA · On-site

$27/hr

Team Lead Do you want to work in a dynamic work environment where no day is ever the same as the next? In this role, your tasks will be diversified and you will be supporting our mission. * Provide ...

Sevita

Direct Support Team Lead

West Covina, CA · On-site

$27/hr

... hour Team Lead Do you want to work in a dynamic work environment where no day is ever the same as the next? In this role, your tasks will be diversified and you will be supporting our mission.

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Technical Support Team Lead information

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$156.3K

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How much do technical support team lead jobs pay per year?

As of Jul 13, 2026, the average yearly pay for technical support team lead in the United States is $156,348.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What does a technical support lead do?

A technical support team lead oversees a team of support specialists, ensuring timely resolution of technical issues for customers or users. They coordinate workflows, provide technical guidance, and may handle complex problems, often using tools like ticketing systems and troubleshooting protocols. The role requires strong communication skills, technical knowledge, and leadership abilities to maintain service quality and team productivity.

What is the role of a tech team lead?

A technical support team lead oversees the daily operations of a support team, ensuring issues are resolved efficiently and customer satisfaction is maintained. They coordinate team activities, provide technical guidance, and may handle escalated problems, often using tools like ticketing systems and monitoring software. Strong communication, technical expertise, and leadership skills are essential for this role.

Is AI replacing tech support?

AI is automating certain routine tasks in technical support, such as troubleshooting common issues and providing basic assistance. However, the role of a Technical Support Team Lead involves managing complex problems, customer communication, and overseeing support teams, which require human judgment and interpersonal skills that AI cannot fully replicate.

What are the key skills and qualifications needed to thrive as a Technical Support Team Lead, and why are they important?

To thrive as a Technical Support Team Lead, you need strong technical troubleshooting abilities, experience with customer service, and a background in IT or a related field, often backed by a relevant degree or certifications. Familiarity with ticketing systems (like Zendesk or ServiceNow), remote diagnostic tools, and ITIL frameworks is typically required. Excellent communication, leadership, and conflict resolution skills enable effective team management and customer satisfaction. These skills are crucial for ensuring efficient issue resolution, maintaining high service standards, and fostering a motivated support team.

How does a Technical Support Team Lead typically balance hands-on support duties with team management responsibilities?

A Technical Support Team Lead often splits their time between resolving complex technical issues directly and overseeing the performance and development of their team. On a typical day, you might handle escalated tickets, monitor metrics like response times and customer satisfaction, and provide coaching or training to team members. Effective time management and strong delegation skills are essential, as you'll need to ensure both high-quality support for customers and ongoing growth within your team. Collaborative work with other departments, such as engineering or product management, is also common to resolve recurring issues and improve processes.

What does a support team lead do?

A support team lead oversees a team of technical support specialists, ensuring customer issues are resolved efficiently and effectively. They coordinate workflows, provide training, monitor performance metrics, and escalate complex problems when necessary, often using tools like ticketing systems. Strong communication, technical knowledge, and leadership skills are essential for this role.

What does a Technical Support Team Lead do?

A Technical Support Team Lead oversees a team of technical support specialists who assist customers with troubleshooting and resolving technology-related issues. Their responsibilities include managing daily team operations, mentoring team members, handling complex customer cases, and ensuring high-quality service delivery. They also coordinate with other departments to escalate issues, track performance metrics, and help implement process improvements to enhance customer satisfaction.
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Technical Support Team Lead jobs near you
Infographic showing various Technical Support Team Lead job openings in the United States as of July 2026, with employment types broken down into 88% Full Time, 10% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $156,348 per year, or $75.2 per hour.

Technical Support Team Lead

CSA Global LLC

Fort Dodge, IA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

Description:

Client Solution Architects (CSA) is currently seeking a TST Lead to support our program at Fort Dodge, Iowa.


For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.


This position is contingent upon contract award.


How Role Will Make an Impact:

  • Acts as the overall communications architect and network team manager for the MTC.
  • Designs, plans, implements, and oversees classified and unclassified MTC networks, both WAN and LAN, that support voice, data, and video services for exercises and events.
  • Manages MTC integration and use of networks owned and managed by external organizations, including NIPR, SIPR, CENTRIXS, tactical networks, and other networks as required.
  • Coordinates network design requirements, and responsibilities with other MTCs and training sites, training units, and external network and communications organizations.
  • Designs and establishes network architecture, coordinates network plans, configures network.
Requirements:

What you’ll need to have to join our award-winning team:

  • Clearance: Must possess and maintain an active Secret Clearance.
  • Bachelor’s degree
  • IAT II Certification
  • A minimum of 8 years of experience in the management of training environment; technical, networking, and exercise design of a similar size, scope and complexity.
  • A minimum of 3 years of experience in MCIS integration at Brigade or higher level.
  • Expert in integrating training environments.
  • Extensive experience planning architectures.

What Sets you apart:

  • Demonstrated experience in stimulation of Army Mission Command Systems in support of unit training events and distributed exercises. Digital Master Gunner qualified

Why You’ll Love this Job:

  • Purpose filled roles that contribute to impactful solutions to advance our federal clients' mission.
  • You may examine doctrine, plans, policies and procedures that will enhance and enrich the training environment, ensuring our warfighters are fully prepared for any challenge.
  • Daily opportunities to develop new skills
  • Team environment

What We Can Offer You:

  • Compensation
  • Health & Wellbeing
  • We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
  • Personal & Professional Development
  • We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
  • Diversity, Inclusion & Belonging
  • We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
  • Benefits
  • Healthcare (medical, dental, vision, prescription drugs)
  • Pet Insurance
  • 401(k) savings plan
  • Paid Time Off (PTO)
  • Holiday pay opportunities
  • Basic life insurance
  • AD&D insurance
  • Company-paid Short-Term and Long-Term Disability
  • Employee Assistance Program
  • Tuition Support Options
  • Identity Theft Program