ZipRecruiter

Log In

1

Technical Support Team Lead Jobs (NOW HIRING)

Toyota

Software Support Team Lead

Software Support Team Lead Job Overview: The Support Team Lead will be responsible for training ... The ideal candidate will possess strong technical skills and have a passion for back-end software ...

Lithic

Technical Support Lead

New York, NY · On-site

$125K - $215K/yr

We are hiring a Technical Support Lead to head up our API Support team. You'll work directly with the fintechs and digital banks running card programs on Lithic, helping them resolve technical issues ...

Percepto - Autonomous Drones

NY · On-site

$120 - $170/hr

Technical Support Team Manager - Drone Operations About The Position Percepto is the leading provider of autonomous inspection and monitoring solutions that harness robotics, including our market ...

Nwis

Facility Support Team Lead

Sterling, VA · On-site

$43K - $56K/yr

... technical surveillance, data intelligence, lifecycle mission enablement, and software modernization ... The individual will join a small team to support and care for program buildings. The Technician ...

Sevita

Direct Support Team Lead

Geneva, OH · On-site

$18/hr

We provide people with quality services and individualized supports that lead to growth and ... And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals ...

CSA Global LLC

Description Client Solution Architects (CSA) is currently seeking a Simulation Support Team Lead to ... Experience with modelling and simulations systems and concepts; ability to produce technical ...

INEOS Belgium

Technical Team Lead, PP/Utilities

Alvin, TX · On-site

$160 - $200/hr

PP/Utilities Technical Team Lead Job Location: Chocolate Bayou Works in Alvin, TX Offer Range: $160 ... Support FEL development and capital justifications. Cross-Functional Integration & Influence

LT Security Inc.

Technical Support

Houston, TX · On-site

$18 - $20/hr

We are seeking a talented individual to join our Technical Support team. The ideal candidate is well organized, dynamic, customer-focus, proactive and is strong in team-player, multi-tasking, and ...

next page

Showing results 1-20

All JobsTechnology JobsDesktop Support JobsDesktop Manager JobsTechnical Support Team Lead Jobs

Technical Support Team Lead information

See salary details

$30K

$156.3K

$206K

How much do technical support team lead jobs pay per year?

As of Aug 27, 2026, the average yearly pay for technical support team lead in the United States is $156,348.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What does a technical support team lead do?

A Technical Support Team Lead oversees a team of technical support specialists who assist customers with troubleshooting and resolving technology-related issues. Their responsibilities include managing daily team operations, mentoring team members, handling complex customer cases, and ensuring high-quality service delivery. They also coordinate with other departments to escalate issues, track performance metrics, and help implement process improvements to enhance customer satisfaction.

How does a technical support team lead typically balance hands-on support duties with team management responsibilities?

A Technical Support Team Lead often splits their time between resolving complex technical issues directly and overseeing the performance and development of their team. On a typical day, you might handle escalated tickets, monitor metrics like response times and customer satisfaction, and provide coaching or training to team members. Effective time management and strong delegation skills are essential, as you'll need to ensure both high-quality support for customers and ongoing growth within your team. Collaborative work with other departments, such as engineering or product management, is also common to resolve recurring issues and improve processes.

What are the key skills and qualifications needed to thrive as a technical support team lead, and why are they important?

To thrive as a Technical Support Team Lead, you need strong technical troubleshooting abilities, experience with customer service, and a background in IT or a related field, often backed by a relevant degree or certifications. Familiarity with ticketing systems (like Zendesk or ServiceNow), remote diagnostic tools, and ITIL frameworks is typically required. Excellent communication, leadership, and conflict resolution skills enable effective team management and customer satisfaction. These skills are crucial for ensuring efficient issue resolution, maintaining high service standards, and fostering a motivated support team.

Do technical support team leads need a degree?

Technical support team leads typically do not require a formal degree but should have strong technical knowledge, problem-solving skills, and experience in customer support or IT. Certifications such as CompTIA or Cisco can enhance qualifications, and relevant experience often outweighs educational requirements in this role.
More about Technical Support Team Lead jobs

What cities are hiring for Technical Support Team Lead jobs?

Cities with the most Technical Support Team Lead job openings:

What job categories do people searching Technical Support Team Lead jobs look for?

The top searched job categories for Technical Support Team Lead jobs are:

Technical Support Team Lead jobs near you
Infographic showing various Technical Support Team Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $156,348 per year, or $75.2 per hour.

Technical Support Representative Team Lead

Facility Solutions Group, Inc.

Round Rock, TX

Full-time

Medical, Dental, Life, Retirement

Re-posted 27 days ago

Job description

Overview

Facility Solutions Group is dedicated to timeless contribution and service in lighting, electrical, energy, and technology fields. Our mission is to consistently provide our customers with superior value through quality products, service and support by contributing to the quality of life of all employees.

As one of the nation's largest single-source providers of lighting and electrical products, electrical services, electrical construction, and energy management solutions, Facility Solutions Group is expanding their staff and seeking a Team Lead, Technical Support Representative - Level 4, to join the

Round Rock, TX team.

As a Team Lead, Technical Support Representative - Level 4, you will work in a fast-paced communication center to resolve technical issues in a variety of methods, such as inbound phone calls, emails, alarms and chat. You will listen then analyze, troubleshoot and resolve technical issues for various types, including connectivity, installation, and equipment defects. You may remotely configure and troubleshoot client's equipment or simply educate customers. The Lead Technical Service Representative will lead, support and manage an assigned team as well as act as an escalation point to team members in an effort to successfully achieve departmental and company goals. In the event that an issue cannot be resolved at this level, you will escalate to the Floor Manager for support or arrange dates, times and access arrangements for a service call. You'll utilize multiple computers and databases to record the results of interactions.

Responsibilities

A Team Lead, Technical Support Representative - Level 4 will:

  • Provides answers to clients by identifying problems; researching; guiding client through corrective steps
  • Research required information using available resources
  • Respond to tickets, resolve underlying issues and document occurrences and solutions
  • Identify and escalate priority issues per Client specifications
  • Act as technical and soft skills lead for assigned team(s)
  • Contribute to internal knowledge base
  • Performs adhoc training for team members during low volume periods and as required
  • Improves system performance by identifying problems; recommending changes
  • Follow up and make scheduled callbacks to customers where necessary
  • Stay current with system information, changes and updates
  • Drive your team using Scrum methodology and execution
  • Work as a team using Sprints
Qualifications

The ideal candidate will satisfy the following requirements and qualifications:

  • World-class customer service skills
  • Active listening skills
  • Problem solving capabilities
  • Proficient computer skills in remote desktops, G-Suite and OS navigation
  • Ability to lead a team of 3 or more people
  • Remarkable attention to proper phone etiquette
  • Demonstrated proficiency in typing and grammar
  • Ability to organize documents and records as well as detailed note taking.
  • High School diploma or General Education Degree
  • Demonstrated proficiency in EMS, HVAC and relay logic lighting controls
  • 2-5 years experience as a Technical Service Representative - Level 2 or above preferred

Benefits

  • Providing support for cutting edge technology
  • Stable employment
  • 401K Program with matching contribution
  • Medical, Dental and Life benefits
  • Advancement opportunities for outstanding performers

FSG is an EEO/Affirmative Action Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.

Employment Type: FULL_TIME
Facility Solutions Group logo

About Facility Solutions Group

Sourced by ZipRecruiter

For 40 years, FSG has helped Businesses of all sizes with Lighting, Electrical, Signage & Technology challenges. But it is not what we do that makes us different, it's why we do it. FSG was founded in 1982 on the guiding principle that Hard work, Dedication to excellence, and Continual learning will always yield a positive result for everyone involved. Since then, FSG has grown from a Small lighting Distributor in San Antonio Texas, to one of the Nation's largest lighting Distributors and Electrical Contractors. Today, FSG employs more than 2000 Employees Nationwide and works with more than a thousand affiliate vendors from all four corners of the Nation. FSG's customers list includes every type of Business from top name Multisite Consumer Brands, to General Contractors, to local neighborhood Businesses.

Industry

Facilities support services

Company size

1,001 - 5,000 Employees

Headquarters location

Austin, TX, US

Year founded

1982

Social media

FacebookTwitter

View All Facility Solutions Group Jobs

Apply