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Technical Support Team Lead Jobs (NOW HIRING)

CSA Global LLC

Client Solution Architects (CSA) is currently seeking a Simulation Support Team Lead to support our ... Experience with modelling and simulations systems and concepts; ability to produce technical ...

LT Security Inc.

Technical Support

Houston, TX · On-site

$18 - $20/hr

We are seeking a talented individual to join our Technical Support team. The ideal candidate is well organized, dynamic, customer-focus, proactive and is strong in team-player, multi-tasking, and ...

OVP Health

Peer Support Team Lead

Massillon, OH · On-site

$16 - $20.50/hr

Lead thePeerSupport/BHTstaff and promote a team environment. * Implement processesand procedures specific tothe peer support/BHTdepartments. * Assures compliance with established protocols, policies ...

tmn

Direct Support Team Lead

La Habra, CA · On-site

$27/hr

Team Lead Do you want to work in a dynamic work environment where no day is ever the same as the next? In this role, your tasks will be diversified and you will be supporting our mission. * Provide ...

tmn

Direct Support Team Lead

Geneva, OH · On-site

$12.75 - $15.50/hr

Team Lead Do you want to work in a dynamic work environment where no day is ever the same as the next? In this role, your tasks will be diversified and you will be supporting our mission. * Provide ...

Payroc

Manager, Technical Support

San Diego, CA

$75K - $95K/yr

We are a team that moves quickly, thinks entrepreneurially, and celebrates big wins together. If ... lead our PayrocPOS support operations and help deliver an exceptional experience to merchants ...

Easterseals UCP

Community Support Team Lead

Raleigh, NC · On-site

$53K - $71K/yr

Easterseals Port Health is hiring a Community Support Team (CST)-Team Lead . This role offers a flexible schedule working partly remote and the other within the community. CST is a direct and ...

Medihill

Technical Support Manager

Bensalem, PA · On-site

The Technical Support Manager will lead a team responsible for the assembly, programming, setup, testing, and troubleshooting of medical alerts and health monitoring equipment. This role involves ...

PepsiCo

Plano Executive Support Team Lead

Plano, TX · On-site

$93K - $156K/yr

Overview This role serves as the onsite Executive Support Lead based in Plano, acting as both the ... It requires a strong blend of technical and business expertise, along with an executive-level ...

PepsiCo

Plano Executive Support Team Lead

Plano, TX · On-site

$93K - $156K/yr

Overview This role serves as the onsite Executive Support Lead based in Plano, acting as both the ... It requires a strong blend of technical and business expertise, along with an executive-level ...

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Technical Support Team Lead information

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$156.3K

$206K

How much do technical support team lead jobs pay per year?

As of Jun 9, 2026, the average yearly pay for technical support team lead in the United States is $156,348.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Team Lead, and why are they important?

To thrive as a Technical Support Team Lead, you need strong technical troubleshooting abilities, experience with customer service, and a background in IT or a related field, often backed by a relevant degree or certifications. Familiarity with ticketing systems (like Zendesk or ServiceNow), remote diagnostic tools, and ITIL frameworks is typically required. Excellent communication, leadership, and conflict resolution skills enable effective team management and customer satisfaction. These skills are crucial for ensuring efficient issue resolution, maintaining high service standards, and fostering a motivated support team.

How does a Technical Support Team Lead typically balance hands-on support duties with team management responsibilities?

A Technical Support Team Lead often splits their time between resolving complex technical issues directly and overseeing the performance and development of their team. On a typical day, you might handle escalated tickets, monitor metrics like response times and customer satisfaction, and provide coaching or training to team members. Effective time management and strong delegation skills are essential, as you'll need to ensure both high-quality support for customers and ongoing growth within your team. Collaborative work with other departments, such as engineering or product management, is also common to resolve recurring issues and improve processes.

What does a Technical Support Team Lead do?

A Technical Support Team Lead oversees a team of technical support specialists who assist customers with troubleshooting and resolving technology-related issues. Their responsibilities include managing daily team operations, mentoring team members, handling complex customer cases, and ensuring high-quality service delivery. They also coordinate with other departments to escalate issues, track performance metrics, and help implement process improvements to enhance customer satisfaction.
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Technical Support Team Lead jobs near you
Infographic showing various Technical Support Team Lead job openings in the United States as of June 2026, with employment types broken down into 33% Full Time, and 67% Contract. Highlights an 100% In-person job distribution, with an average salary of $156,348 per year, or $75.2 per hour.

Simulation Support Team Lead

CSA Global LLC

On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Description:

Client Solution Architects (CSA) is currently seeking a Simulation Support Team Lead to support our program at Gowen Field, Idaho.


For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.


This position is contingent upon award.

Requirements:

How Role will make an impact:

  • Responsible for the overall management, training, and coordination of Simulations personnel, and is the MTC’s Subject Matter Expert on all aspects of Army Simulations.
  • Manages the day-to-day and exercise/event simulation operations for the MTC, which include but are not limited to NEF/NET of new or updated simulation systems and tools, maintenance and troubleshooting of current systems and tools; operation and monitoring of simulations during events; research, testing, and experimentation; and training and cross-training of simulations personnel.
  • Works closely with the Ops, Cyber, Network, Managers to design and execute simulation support and integration for all training environments; plans architectures that employ distributed and stand-alone simulations to stimulate Army C2 Systems in LVC, blended, and integrated Training Environments; and designs and implements Simulation Control Plans for simulation-supported collective training events and exercises.

What you’ll need to have to join our award-winning team:

  • Clearance: Must possess and maintain an active Secret Clearance.
  • Bachelors Degree
  • IAT II Certification
  • 8 years of experience with Military training and training support; have had experience in technical support and training requirements at Brigade or higher level.
  • 3 years’ experience leading technical teams responsible for engineering, installing, operating, protecting, and maintaining military simulations
  • 2 years’ experience in designing and implementing Simulation Control Plans for military training and exercises
  • 2 years’ experience designing and supporting distributed, simulation-supported exercises
  • Excellent communications skills and ability to brief senior leaders in layman’s terms
  • Experience with modelling and simulations systems and concepts; ability to produce technical documents such as network line and block charts, systems data flow diagrams, and Simulation-Stimulation architecture.

Why You’ll Love this Job:

  • Purpose filled roles that contribute to impactful solutions to advance our federal clients' mission.
  • You may examine doctrine, plans, policies and procedures that will enhance and enrich the training environment, ensuring our warfighters are fully prepared for any challenge.
  • Daily opportunities to develop new skills
  • Team environment
  • What We Can Offer You:
  • Compensation
  • Health & Wellbeing
  • We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
  • Personal & Professional Development
  • We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
  • Diversity, Inclusion & Belonging
  • We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
  • Benefits
  • Healthcare (medical, dental, vision, prescription drugs)
  • Pet Insurance
  • 401(k) savings plan
  • Paid Time Off (PTO)
  • Holiday pay opportunities
  • Basic life insurance
  • AD&D insurance
  • Company-paid Short-Term and Long-Term Disability
  • Employee Assistance Program
  • Tuition Support Options
  • Identity Theft Program