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Technical Support Team Lead Jobs (NOW HIRING)

Sevita

Direct Support Team Lead

La Habra, CA · On-site

$27/hr

Team Lead Do you want to work in a dynamic work environment where no day is ever the same as the next? In this role, your tasks will be diversified and you will be supporting our mission. * Provide ...

Sevita

Direct Support Team Lead

West Covina, CA · On-site

$27/hr

... hour Team Lead Do you want to work in a dynamic work environment where no day is ever the same as the next? In this role, your tasks will be diversified and you will be supporting our mission.

Sevita

Direct Support Team Lead

Brandon, FL · On-site

Team Lead Do you want to work in a dynamic work environment where no day is ever the same as the next? In this role, your tasks will be diversified and you will be supporting our mission. * Provide ...

ecoATM | Gazelle

Technical Support Lead

Louisville, KY · On-site

When you join our team, you will enjoy more than just a job, you will be empowered to develop and ... support to the entire field of kiosks through CRM tools via phone, email, and portal. The Lead ...

Via

Driver Support Team Lead

Fort Worth, TX

$55K - $65K/yr

The Driver Support Team Lead plays a critical role in ensuring safety and effective risk management across Via's operations. This individual will be responsible for leading and developing a team of ...

Via

Driver Support Team Lead

Fort Worth, TX · On-site

$55K - $65K/yr

The Driver Support Team Lead plays a critical role in ensuring safety and effective risk management across Via's operations. This individual will be responsible for leading and developing a team of ...

AIR Communities

Sales & Support Team Lead

Denver, CO · On-site

$31 - $34/hr

... supporting high-value customer interactions, driving lead conversion, and ensuring consistent, high-quality customer experiences. Provides guidance to the team, reinforces sales strategies, and ...

Volvo Group

Technical Support Engineer,

Ridgeville, SC · On-site

$73K - $136K/yr

... team by continually sharing and developing content to improve overall technical competence. Lead ... What you'll bring Retailer Technical Support team experience preferred Effectively gather, share ...

Stefanini

Deskside Support Team Lead

Owensboro, KY · On-site

Create a cohesive team environment through consistent managementCoach and counsel of direct reports ... complex technical issuesAbility to prioritize and complete all work tasks with minimal ...

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Technical Support Team Lead information

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$30K

$156.3K

$206K

How much do technical support team lead jobs pay per year?

As of Jul 14, 2026, the average yearly pay for technical support team lead in the United States is $156,348.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What does a technical support lead do?

A technical support team lead oversees a team of support specialists, ensuring timely resolution of technical issues for customers or users. They coordinate workflows, provide technical guidance, and may handle complex problems, often using tools like ticketing systems and troubleshooting protocols. The role requires strong communication skills, technical knowledge, and leadership abilities to maintain service quality and team productivity.

What is the role of a tech team lead?

A technical support team lead oversees the daily operations of a support team, ensuring issues are resolved efficiently and customer satisfaction is maintained. They coordinate team activities, provide technical guidance, and may handle escalated problems, often using tools like ticketing systems and monitoring software. Strong communication, technical expertise, and leadership skills are essential for this role.

Is AI replacing tech support?

AI is automating certain routine tasks in technical support, such as troubleshooting common issues and providing basic assistance. However, the role of a Technical Support Team Lead involves managing complex problems, customer communication, and overseeing support teams, which require human judgment and interpersonal skills that AI cannot fully replicate.

What are the key skills and qualifications needed to thrive as a Technical Support Team Lead, and why are they important?

To thrive as a Technical Support Team Lead, you need strong technical troubleshooting abilities, experience with customer service, and a background in IT or a related field, often backed by a relevant degree or certifications. Familiarity with ticketing systems (like Zendesk or ServiceNow), remote diagnostic tools, and ITIL frameworks is typically required. Excellent communication, leadership, and conflict resolution skills enable effective team management and customer satisfaction. These skills are crucial for ensuring efficient issue resolution, maintaining high service standards, and fostering a motivated support team.

How does a Technical Support Team Lead typically balance hands-on support duties with team management responsibilities?

A Technical Support Team Lead often splits their time between resolving complex technical issues directly and overseeing the performance and development of their team. On a typical day, you might handle escalated tickets, monitor metrics like response times and customer satisfaction, and provide coaching or training to team members. Effective time management and strong delegation skills are essential, as you'll need to ensure both high-quality support for customers and ongoing growth within your team. Collaborative work with other departments, such as engineering or product management, is also common to resolve recurring issues and improve processes.

What does a support team lead do?

A support team lead oversees a team of technical support specialists, ensuring customer issues are resolved efficiently and effectively. They coordinate workflows, provide training, monitor performance metrics, and escalate complex problems when necessary, often using tools like ticketing systems. Strong communication, technical knowledge, and leadership skills are essential for this role.

What does a Technical Support Team Lead do?

A Technical Support Team Lead oversees a team of technical support specialists who assist customers with troubleshooting and resolving technology-related issues. Their responsibilities include managing daily team operations, mentoring team members, handling complex customer cases, and ensuring high-quality service delivery. They also coordinate with other departments to escalate issues, track performance metrics, and help implement process improvements to enhance customer satisfaction.
More about Technical Support Team Lead jobs
What cities are hiring for Technical Support Team Lead jobs? Cities with the most Technical Support Team Lead job openings:
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What job categories do people searching Technical Support Team Lead jobs look for? The top searched job categories for Technical Support Team Lead jobs are:
Technical Support Team Lead jobs near you
Infographic showing various Technical Support Team Lead job openings in the United States as of July 2026, with employment types broken down into 88% Full Time, 10% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $156,348 per year, or $75.2 per hour.
Direct Support Team Lead

Direct Support Team Lead

Sevita

La Habra, CA • On-site

$27/hr

Full-time

Life, Retirement, PTO

Posted 26 days ago

Sevita Health rating

5.8

Company rating: 5.8 out of 10

Based on 273 frontline employees who took The Breakroom Quiz

774th of 884 rated healthcare providers

Job description

ResCare Community Living, a part of the Sevita family, provides quality services that empower individuals, enhance independence, and help people live well. Since 1974, we’ve supported individuals with intellectual and developmental disabilities to live more independently at home and in their community. With our dedicated team and experienced staff, we provide person-centered services that help people build skills, overcome challenges, and reach their full potential.


Team Lead
Do you want to work in a dynamic work environment where no day is ever the same as the next? In this role, your tasks will be diversified and you will be supporting our mission.

  • Provide leadership and supervision to staff in the residence and community while providing direct services to individuals we serve. 
  • Attend training for individuals served to assure their objectives, and company goals are achieved. 
  • Participate in community outings, house orientation to all new employees, serve as a role model to staff assuring that documentation is completed accurately and timely. 
  • Assist with house staffing needs and staff recruitment. 
  • Review individuals served progress, coordinate, and implement shift objectives. 
  • Provide for the delivery of services such as skills training, job coaching, behavior management according to the Individual Plan (IP) and/or treatment team. 

Qualifications:

  • High School Diploma or equivalent. 
  • Two years’ experience in providing direct services in the human services field. 
  • Current driver's license, car registration, and auto insurance. 
  • Current CPR/First Aid Certification Strong leadership qualities and effective communication skills. 
  • RBT Certification required.
  • DSP 1 & DSP 2 Certifications preferred.
  • Acute attention to detail and ability to problem-solve. 
  • A reliable, responsible attitude and a compassionate approach. 
  • A commitment to quality in everything you do. 
  • You will make a difference every day and help to provide quality of life-enhancing services to the individuals we serve. 
  • Two years’ experience in providing direct services in the human services field. 
  • Experience in EBSH settings required.

Why Join Us?

  • Full, Part-time, and As Needed schedules available. 
  • Full compensation/benefits package for full-time employees.
  • 401(k) with company match. 
  • Paid time off and holiday pay. 
  • Rewarding work, impacting the lives of those you serve, working alongside a great team of coworkers. 
  • Enjoy job security with nationwide career development and advancement opportunities. 

We have meaningful work for you – come join our team – Apply Today!
Pay rate: $27 per hour


Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face.
We’ve made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve all over the U.S.
 

As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law. 

What Sevita Health employees say

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Benefits

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About Sevita

Sourced by ZipRecruiter

Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized support that leads to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face. We've made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve. We're an Equal Opportunity Employer, including disability/vets. Sevita is a leading provider of home and community-based specialized health care, similar companies include Brookedale Senior Living, A New Hope, and North Star.

Industry

Nursing and residential care facilities

Company size

10,000+ Employees

Headquarters location

Boston, MA, US

Year founded

1980

Social media

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