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Technical Support Team Lead Jobs (NOW HIRING)

Bitfocus

Technical Support Analyst

Las Vegas, NV

$39K - $82K/yr

As a mission-driven team, we strive to live by our core values - we lead with care, innovate with ... The vital role of all Technical Support Analysts at Bitfocus is ensuring a positive customer ...

Arete Technologies, Inc.

Technical Support

Richmond, VA

$37K - $46K/yr

Support duties include but are not limited to network connectivity troubleshooting, desktop ... Team Lead of overdue tickets Skill Required: -Respond to and direct help desk tickets to other ...

ACS Security

Technical Support

Tulsa, OK

$32K - $41K/yr

Provide technical support to customers by researching and troubleshooting problems, while ... THE BENEFITS OF JOINING OUR TEAM Because Alert 360 hires the best people, we work hard to provide ...

Bizflex IT LLC

Technical Support Specialist

Troy, MI

$22 - $27/hr

BizFlex IT is looking for a self-starter technical support team member that has the desire to deliver great customer service. You will be responsible for the support of technology requests across our ...

Synthesia Limited

Technical Support Associate

About the role As a Technical Support Associate at Synthesia, you'll be part of the team ensuring delivering first-line technical support to enterprise customers. You'll assist with technical ...

SquareDomain

Support Team (Helpdesk) Lead

Austin, TX · On-site

Qualifications Technical Prowess: In order to effectively lead and coach your Support Team, the following technical skills and experiences are required. You will be expected to diagnose and resolve ...

Sandvik

Technical Support Specialist

Alachua, FL · On-site

Our workplace is full of dedicated and passionate team members who directly contribute to our ... The Technical Support Specialist will also work closely with our frontline team to introduce new ...

KLA Corporation

Lead Technical Support Engineer

Totowa, NJ · On-site

$41.69 - $70.87/hr

Group/Division The KLA Services team headquartered in Milpitas, CA is our service organization that ... Technical Support. The KLA Services organization partners with our field teams and customers in all ...

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Technical Support Team Lead information

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$156.3K

$206K

How much do technical support team lead jobs pay per year?

As of Jun 9, 2026, the average yearly pay for technical support team lead in the United States is $156,348.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Team Lead, and why are they important?

To thrive as a Technical Support Team Lead, you need strong technical troubleshooting abilities, experience with customer service, and a background in IT or a related field, often backed by a relevant degree or certifications. Familiarity with ticketing systems (like Zendesk or ServiceNow), remote diagnostic tools, and ITIL frameworks is typically required. Excellent communication, leadership, and conflict resolution skills enable effective team management and customer satisfaction. These skills are crucial for ensuring efficient issue resolution, maintaining high service standards, and fostering a motivated support team.

How does a Technical Support Team Lead typically balance hands-on support duties with team management responsibilities?

A Technical Support Team Lead often splits their time between resolving complex technical issues directly and overseeing the performance and development of their team. On a typical day, you might handle escalated tickets, monitor metrics like response times and customer satisfaction, and provide coaching or training to team members. Effective time management and strong delegation skills are essential, as you'll need to ensure both high-quality support for customers and ongoing growth within your team. Collaborative work with other departments, such as engineering or product management, is also common to resolve recurring issues and improve processes.

What does a Technical Support Team Lead do?

A Technical Support Team Lead oversees a team of technical support specialists who assist customers with troubleshooting and resolving technology-related issues. Their responsibilities include managing daily team operations, mentoring team members, handling complex customer cases, and ensuring high-quality service delivery. They also coordinate with other departments to escalate issues, track performance metrics, and help implement process improvements to enhance customer satisfaction.
More about Technical Support Team Lead jobs
What cities are hiring for Technical Support Team Lead jobs? Cities with the most Technical Support Team Lead job openings:
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What job categories do people searching Technical Support Team Lead jobs look for? The top searched job categories for Technical Support Team Lead jobs are:
Technical Support Team Lead jobs near you
Infographic showing various Technical Support Team Lead job openings in the United States as of May 2026, with employment types broken down into 33% Full Time, and 67% Contract. Highlights an 100% In-person job distribution, with an average salary of $156,348 per year, or $75.2 per hour.
Technical Support Manager

Technical Support Manager

Symphony Communication Services

New York, NY • On-site

$120K - $140K/yr

Full-time

Posted 26 days ago

Job description

About us @Symphony
Secure. Connected. Intelligent.
Symphony is an AI-powered communication and technology company fueled by interconnected platforms: messaging, voice, directory and analytics.
Our end-to-end encrypted technologies enable over 1,400 institutions to accelerate AI impact, prioritize data security, navigate complex regulatory compliance and optimize business interactions.
Role Description:
Symphony is seeking an experienced and highly organised Technical Support Manager to lead our New York based L2/L3 Support team. This leadership role is responsible for managing day-to-day operations of a team of Technical Support Engineers, ensuring exceptional service delivery to our financial services clients while driving operational excellence and continuous improvement.
You will oversee a team providing second and third line support for Symphony Messaging and Voice (Cloud9) services, including administration, troubleshooting complex issues, and escalation management. The role requires strong customer focus, hands-on leadership, and the ability to collaborate across global support, product, and engineering teams.
Key Responsibilities:
  • Team Leadership & Development: Lead, mentor, and coach Technical Support Engineers, fostering a high-performance culture and ensuring adherence to SLAs and best practices.
  • Operational Oversight: Manage support queues in Zendesk, monitor workloads, and ensure efficient triage and resolution of issues across Symphony services, including messaging services, trader voice applications and hardware.
  • Escalation Management: Oversee escalation to L3, engineering teams, ensuring issues are well-documented, communicated clearly, and resolved in a timely manner.
  • Process & Quality Improvement: Implement standard operating procedures, conduct ticket reviews, and drive initiatives to enhance customer experience, reduce backlog, and improve response and resolution times.
  • Stakeholder Collaboration: Act as the primary point of contact for product, engineering, and senior leadership regarding support performance, incident trends, and client-impacting issues.
  • Reporting & Metrics: Track, analyse, and present key support metrics (e.g. response times, resolution rates, backlog levels, CSAT) to senior management.
  • Training & Onboarding: Develop training content and oversee onboarding of new support engineers, ensuring consistent knowledge and high service standards.

Required Qualifications:
  • 10+ years experience in technical support with at least 3+ years in a management position
  • Demonstrated success in leading customer-facing technical support teams in fast-paced, SLA-driven environments.
  • Excellent communication and interpersonal skills with confidence in client and executive interactions.
  • Strong organisational and time management skills with the ability to manage multiple priorities.
  • Strong troubleshooting background with working knowledge of Windows OS, networking fundamentals (IP, DNS, VPN), SaaS platforms, and support tools (Zendesk, Jira).
  • Experience with VoIP/SIP technologies, cloud PBX systems, or trader voice platforms strongly preferred.
  • Understanding of SAML/SSO concepts and identity management.
  • Working knowledge of AI/ML concepts, with the ability to lead teams in adopting AI-powered tools and solutions, is highly desirable.

Compensation:
  • Salary Range: $120,000 -140,000 base salary per year
  • Bonus Plan

Benefits and Perks:
  • Regional specific competitive benefits
  • Build your own Benefits (BYOB) perk
  • Local events, team building, and development opportunities

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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