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It Support Team Lead Jobs (NOW HIRING)

Shield

IT Support Supervisor

Anaheim, CA · On-site +1

$80K - $90K/yr

IT Support Supervisor Department: Managed Services Employment Type: Full Time Location: IronOrbit ... Sale Lead Opportunities when possible * Success is measured against team performance % SLA ...

zTrip Worldwide

IT Support

Kansas City, MO

$24 - $27/hr

IT SupportWe are seeking a technically skilled IT Support with strong problem‑solving abilities to join our team. In this role, you will serve as the primary point of contact for user‑level ...

Foxconn Assembly LLC

IT Support - IB4

Houston, TX · On-site

$20.50 - $28.25/hr

IT Support Position Summary Provide technical support to end users and assist with hardware ... Maintain team inventory, software databases, and procedural databases. * Create and modify SOPs ...

Y-Tech

IT Support Specialist

Lawton, OK

IT SUPPORT SPECIALIST: This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include:

INNO4

Aviation IT Supervisor/Team Lead

Chicago, IL

$85K - $90K/yr

The Aviation IT Supervisor/Team Lead is responsible for overseeing a team of onsite IT technicians supporting airline and airport technology operations. This individual will serve as both a technical ...

cyberThink, Inc.

IT Support

Kokomo, IN · On-site

$19.50 - $26.75/hr

Provide extraordinary IT support to customers at the C-level, and ensure high level of customer ... File server issue checkup and cooperation with Server team * PC and laptop repair and software ...

HI-LEX North America

IT Support Tech

Litchfield, MI · On-site

$19 - $26.25/hr

They collaborate with other IT team members, such as network administrators, system administrators ... remote support tools and ticketing systems • Proficiency in diagnosing and resolving issues ...

Trulieve

IT Support Tech

Pittsburgh, PA

$20.75 - $28.75/hr

Yes Job Title :IT Support Technician Department: Information Technology Reports to: Technology Operations Supervisor Location: (Remote, with travel 0-50%) Must be located in Pittsburg, PA FLSA Status:

PRIORITY ONDEMAND

IT Support Engineer

Redlands, CA

The IT Support Engineer is a key member of the IT team and will be primarily responsible for supporting the end user technology environment. This is a customer facing role providing the first line of ...

The Shade Store

IT Support Specialist

Port Chester, NY · On-site

$64K - $70K/yr

Collaborate with IT Operations Lead and other team members on projects and process improvements. * Participate in on-call rotation and provide remote support for other locations. * Assist with ...

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All JobsIt Support Team Lead Jobs

It Support Team Lead information

See salary details

$31K

$161.2K

$206K

How much do it support team lead jobs pay per year?

As of Jul 3, 2026, the average yearly pay for it support team lead in the United States is $161,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Support Team Lead, and why are they important?

To thrive as an IT Support Team Lead, you need strong technical troubleshooting skills, knowledge of IT infrastructure, and experience in support roles, typically supported by a degree in computer science or relevant certifications. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+, ITIL, or Microsoft certifications are commonly required. Excellent communication, leadership, and conflict-resolution skills set standout professionals apart in this role. These skills are crucial to effectively resolve technical issues, manage team performance, and maintain seamless IT operations.

What is the difference between It Support Team Lead vs It Support Specialist?

AspectIt Support Team LeadIt Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified, Cisco CCNA
Work EnvironmentSupervises support teams, manages escalationsProvides technical support, troubleshoots issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, corporate IT

The main difference is that an It Support Team Lead oversees support teams and manages escalations, while an It Support Specialist focuses on providing technical support and troubleshooting issues. The Team Lead typically has leadership responsibilities, whereas the Specialist is more hands-on with technical tasks.

How does an IT Support Team Lead typically balance hands-on technical tasks with team management responsibilities?

As an IT Support Team Lead, you’ll regularly juggle direct technical support—such as resolving escalated technical issues or implementing new solutions—with leadership duties like coaching team members, managing schedules, and ensuring service level agreements are met. Effective time management and delegation are key, as you'll need to prioritize urgent technical incidents while also fostering your team's growth and performance. Many organizations support team leads with management tools and training to help streamline administrative tasks, enabling you to maintain a strong presence both as a technical expert and a team leader.

What does an IT Support Team Lead do?

An IT Support Team Lead is responsible for supervising a team of IT support specialists who provide technical assistance to end-users within an organization. They oversee daily operations, assign tasks, and ensure that technical issues are resolved efficiently. Additionally, they may handle escalated problems, train new team members, and implement best practices to improve service quality. Their role bridges the gap between technical support staff and management, ensuring both technical and customer service standards are met.
What cities are hiring for It Support Team Lead jobs? Cities with the most It Support Team Lead job openings:
What states have the most It Support Team Lead jobs? States with the most job openings for It Support Team Lead jobs include:
What job categories do people searching It Support Team Lead jobs look for? The top searched job categories for It Support Team Lead jobs are:
It Support Team Lead jobs near you
Infographic showing various It Support Team Lead job openings in the United States as of June 2026, with employment types broken down into 86% Full Time, 9% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $161,189 per year, or $77.5 per hour.

IT Support Supervisor

Shield

Anaheim, CA • On-site, Remote

$80K - $90K/yr

Full-time

Posted 23 days ago

Job description

IT Support Supervisor
Department: Managed Services
Employment Type: Full Time
Location: IronOrbit - Remote
Compensation: $80,000 - $90,000 / year
Description
Supervises the day-to-day operations of the IT Services Support Team. Identifies, researches, & resolves complex technical problems by coaching Level I/II teams and escalating incidents to Engineering team. Creates and maintains support documentation & adheres to department processes & procedures (SOP's). Documents, tracks, & monitors problems through the CRM to ensure customer Service Level Agreements (SLAs) are met. Assists Manager with Level I/II onboarding and skills development as needed. The IT Escalation Supervisor may need to work directly with clients when necessary to ensure customer satisfaction.
This position will work a standard schedule of Monday - Friday from 11:00AM - 8:00PM EST, with some exceptions to this schedule on an as-needed basis.
Key Responsibilities
Employee Supervision
  • Assist Managers with Setting Task Assignments & Priorities for Level I/II
  • Actively Rotate Between Team/Queues - coaching/escalating for Level I/II
  • Leading Team by Example - model behaviors & work practices
  • Assist with Onboarding new hires & Cross-Training of Level I/II
  • Assist Managers with Maintaining Staff Scheduling
  • Success is measured against team performance % of ticket escalations

CRM Management
  • Actively Manage Issue Escalations during shift
  • Provide Daily Shift Change Status Reports to Manager
  • Review all open tickets with Manager in CRM during shift & assist with resource assignments when necessary
  • Route unassigned tickets & act as liaison between receptionists & technician pool
  • Success is measured against team performance % of ticket reopens

Customer Management
  • Meeting customer SLA's
  • Follow-up If Necessary or to Build Relationship
  • Issue Survey and Drive Response Rate
  • Review relationship & provide Sale Lead Opportunities when possible
  • Success is measured against team performance % SLA compliance

Skills, Knowledge & Expertise
Education:
o Preferred - Associate's degree in Information Technology or a related field
o Mandatory - High School diploma or equivalent
Minimum Experience:
o 7+ years of experience in IT working as a lead/senior IT support role or engineer
Certifications:
o Minimum (2): A+, Network+, Server+, Security+, etc...
o Minimum (1): MCSE, CCENT/CCT, VCP6
Expertise:
  • Strong diverse technical background showing progressive growth in responsibilities and duties including team lead/mentoring
  • Technical Skills must exceed that of Level I and Level II support staff.
  • Experience and able to present examples of leading teams & empowering team members to achieve professional growth
  • Highly self-motivated & directed
  • Keen attention to detail
  • Proven analytical and problem solving abilities
  • Ability to effectively prioritize and execute tasks in a high pressure environment
  • Exceptional customer service orientation
  • Strong oral and written communication skills

Working Conditions
Monitoring the CRM support queue over the weekend to make sure tickets are being handled as expected. Job requires occasional after hour and weekend escalation management and support. Client onsite work could be required on a project or emergency basis.

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