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It Support Team Lead Jobs (NOW HIRING)

ABC Consulting

IT Support Lead

Austin, TX

Team Leadership: Mentor and guide IT support technicians, ensuring their growth and optimal ... Lead and shape a growing IT support team. * Exposure to cutting-edge technologies. * Professional ...

SBM Management Services LP

IT & Support Lead

Sacramento, CA · On-site

$80K - $85K/yr

Title: IT & Support Lead Compensation: $80,000-$85,000 per year Job Overview The IT & Support Lead ... Technical Support & Team Leadership * Serve as the primary escalation point for complex IT support ...

MKS2 Technologies

IT Support Lead

Liberty, NC · On-site

$150K - $157K/yr

The IT Support Lead provides leadership for IT operations, cybersecurity initiatives, Risk Management Framework (RMF) compliance, incident response, vulnerability management, and personnel management ...

Raising Cane's

IT Support Lead

Plano, TX · On-site

$20 - $27.50/hr

Now is your chance to join the Team and Raise The Bar! The IT Support Lead delivers a high-quality technical support for Restaurant Support Office (RSO) Crew and Leaders, serving as a trusted ...

Ivy Tech

IT Support (Evansville)

Evansville, IN · On-site

$18 - $19.25/hr

The position participates in the diverse job tasks of the IT Support Team including but not limited to support of general hardware and software, printers, projectors, document cameras, scanners, and ...

Lukos

IT Support Lead Minimum Qualifications Summary Certification & Education * A Bachelor's degree in an IT-related field, or an Associate degree in an IT-related field paired with ten years of IT Lead ...

Mesa Energy Systems, Inc.

TEMP IT Team Lead

Irvine, CA · On-site

$40 - $48.08/hr

Job Summary The IT Team Lead oversees day to day technology operations, ensuring reliable ... This role works alongside IT support staff, coordinates technical projects, enforces IT policies ...

Asu-Preparatory-Academy

IT Support Lead

Phoenix, AZ · On-site

$58 - $67/hr

The IT Support lead is a pivotal, entry-level leadership position tasked with leading technology ... Support a customer-focused approach to resolving technology issues, assisting the IT help desk team ...

Addison Group

IT Support

Dallas, TX · On-site

Small IT team Notes: This is a backfill position for an IT Support Engineer who will provide hands-on technical support while also taking ownership of endpoint management and day-to-day IT operations ...

HP IQ

IT Engineer

San Francisco, CA

$114K - $200K/yr

Act as a Tier 2/Tier 3 escalation point for the IT Support team. * Lead investigation and resolution of complex technical issues. * Identify recurring support trends and implement long-term solutions ...

EWF

IT Support

Artesia, NM

$32.37/hr

Position Description: IT Support SpecialistLocation: Artesia, New MexicoEmployment Type: Full-TimePosition SummaryWe are seeking a dependable IT Support Specialist to manage and maintain our ...

SPS North America

IT Support

Chicago, IL · On-site

$22.25 - $30.50/hr

IT Support is responsible for performing secure data wiping on hard drives using industry-standard tools (e.g., DBAN, Blancco, diskpart). Ensure compliance with data security protocols and ...

IMedia Technology

IT Support Specialist

Centerville, MA · On-site

$50K - $65K/yr

Entry Level IT Support Specialist. Great opportunity for recent Computer Science college graduate ... senior team migrating clients to Azure Virtual Desktops. We're a cloud focused managed service ...

Herring Bank

IT Support II

Amarillo, TX · On-site

$52 - $70/hr

Dental insurance IT Support II Herring Bank is looking for an experienced and customer-focused IT Support II professional to join our team. In this role, you'll provide hands‑on technical support ...

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It Support Team Lead information

See salary details

$31K

$161.2K

$206K

How much do it support team lead jobs pay per year?

As of Sep 5, 2026, the average yearly pay for it support team lead in the United States is $161,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What does an IT Support Team Lead do?

An IT Support Team Lead is responsible for supervising a team of IT support specialists who provide technical assistance to end-users within an organization. They oversee daily operations, assign tasks, and ensure that technical issues are resolved efficiently. Additionally, they may handle escalated problems, train new team members, and implement best practices to improve service quality. Their role bridges the gap between technical support staff and management, ensuring both technical and customer service standards are met.

What are the key skills and qualifications needed to thrive as an IT Support Team Lead?

To thrive as an IT Support Team Lead, you need strong technical troubleshooting skills, knowledge of IT infrastructure, and experience in support roles, typically supported by a degree in computer science or relevant certifications. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+, ITIL, or Microsoft certifications are commonly required. Excellent communication, leadership, and conflict-resolution skills set standout professionals apart in this role. These skills are crucial to effectively resolve technical issues, manage team performance, and maintain seamless IT operations.

How does an IT Support Team Lead typically balance hands-on technical tasks with team management responsibilities?

As an IT Support Team Lead, you’ll regularly juggle direct technical support—such as resolving escalated technical issues or implementing new solutions—with leadership duties like coaching team members, managing schedules, and ensuring service level agreements are met. Effective time management and delegation are key, as you'll need to prioritize urgent technical incidents while also fostering your team's growth and performance. Many organizations support team leads with management tools and training to help streamline administrative tasks, enabling you to maintain a strong presence both as a technical expert and a team leader.

What is the difference between It Support Team Lead vs It Support Specialist?

AspectIt Support Team LeadIt Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified, Cisco CCNA
Work EnvironmentSupervises support teams, manages escalationsProvides technical support, troubleshoots issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, corporate IT

The main difference is that an It Support Team Lead oversees support teams and manages escalations, while an It Support Specialist focuses on providing technical support and troubleshooting issues. The Team Lead typically has leadership responsibilities, whereas the Specialist is more hands-on with technical tasks.

What cities are hiring for It Support Team Lead jobs?

Cities with the most It Support Team Lead job openings:

What states have the most It Support Team Lead jobs?

States with the most job openings for It Support Team Lead jobs include:

What job categories do people searching It Support Team Lead jobs look for?

The top searched job categories for It Support Team Lead jobs are:

It Support Team Lead jobs near you
Infographic showing various It Support Team Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $161,189 per year, or $77.5 per hour.

IT Support Team Lead

Defined Software Development

Orlando, FL • On-site

Other

Posted 11 days ago

Job description

IT Support Team Lead — Dice Posting

Location: Orlando, FL Area
Job Type: Contract
Experience Level: Mid-Senior Level

Job Summary

Defined Software Development is seeking an experienced IT Support Team Lead for contract consulting opportunities supporting a Florida state government client in the Orlando area.

The IT Support Team Lead will oversee the daily activities of an IT support team, including prioritizing and delegating support requests, monitoring service delivery, resolving escalated technical issues, and supporting continuous improvement. This role also provides technical leadership, quality assurance, customer service, and team guidance.

The primary work location is in Ocoee, FL, with travel to remote locations as needed.

Key Responsibilities

  • Lead and coordinate the daily activities of an IT support team.
  • Prioritize, delegate, and monitor support requests and team workload.
  • Serve as a high-level technical resource and escalation point for customer service and technical issues.
  • Monitor service delivery, trends, and security-related incidents.
  • Work with IT leadership to improve processes, workflows, efficiency, and customer satisfaction.
  • Monitor and analyze work processes and recommend improvements.
  • Maintain knowledge libraries and technical documentation for IT teams and customers.
  • Coordinate with other IT departments to ensure timely resolution of service tickets.
  • Perform quality assurance on customer incidents and monitor compliance with Service Level Agreements (SLAs).
  • Coordinate audiovisual setups and provide video conferencing support.
  • Assist with IT inventory monitoring and tracking.
  • Provide technical troubleshooting for hardware and software issues.
  • Train, motivate, develop, and support team members.
  • Travel to remote locations to provide IT support as needed.

Required Qualifications

  • High school diploma or equivalent; additional education or technical certifications are a plus.
  • Minimum 2 years of customer service and quality assurance experience.
  • Minimum 1 year of supervisory experience managing staff and projects.
  • Experience using a ticketing system to manage support requests and monitor trends.
  • Enterprise IT experience preferred.
  • Strong technical troubleshooting skills for hardware and software issues.
  • Understanding of help desk, service desk, or IT service management processes.
  • Strong team leadership and supervisory skills.
  • Ability to prioritize multiple assignments and work independently or as part of a team.
  • Strong organizational, communication, time-management, and problem-solving skills.
  • Ability to work effectively in high-pressure situations.
  • Ability to travel to remote locations as needed.
  • Ability to lift up to 30 pounds.

Direct applicants only. No third-party vendors or staffing firms submissions will be considered.

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