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It Support Team Lead Jobs (NOW HIRING)

ITW Automotive

IT Support Lead

Decatur, AL

$17.75 - $24.25/hr

The IT Support Lead is responsible for onsite IT operations and end-user support for a manufacturing facility. This role serves as the primary technology contact for the plant, ensuring reliable ...

Shield

IT Support Supervisor

Anaheim, CA · On-site +1

$80K - $90K/yr

IT Support Supervisor Department: Managed Services Employment Type: Full Time Location: IronOrbit ... Sale Lead Opportunities when possible * Success is measured against team performance % SLA ...

Anthropic

Manager, IT Support

New York, NY · On-site

$230K - $265K/yr

Lead, coach, and develop a team of IT Support Engineers across San Francisco, New York, and Seattle-1:1s, feedback, performance management, and career growth * Hire IT Support Engineers, including ...

New

MAC DISCOUNT LLC

Facility IT Support

Tarentum, PA · On-site

$16/hr

FACILITY IT SUPPORT JOB TYPE AND CLASSIFICATION: Full Time Hourly Non-Exempt JOB OVERVIEW: MAC.BID ... This position reports to the IT Team Lead. MAJOR DUTIES AND RESPONSIBILITIES: * Conduct basic ...

New

Peregrine Team

IT Support Specialist

Scottsdale, AZ · On-site

$55K - $70K/yr

We are seeking an IT Support Specialist to provide technical assistance and ensure smooth day-to-day operations of internal systems. Key Responsibilities * Technical Support: Troubleshoot hardware ...

ID Tech Solutions

IT Support Engineer

Lakewood, NJ · On-site

$26 - $30/hr

IT Support Engineer - Join Our Fast-Growing Team at ID Tech Solutions! We are a rapidly growing ... Team Lead for assistance and direction. All to foster a collaborative and supportive work ...

simons foundation

Manager, IT Support

New York, NY

$99K - $125K/yr

Manage IT support staff; hire, train and mentor team members * Allocate incoming support tickets to team members based on workload and expertise * Ensure equitable distribution to maintain team ...

Y-Tech, LLC

IT Support Specialist

Great Lakes, IL · On-site

IT SUPPORT SPECIALIST: This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include:

TriOptus LLC

IT Support (GxP) |

Warsaw, IN · On-site

$20.75 - $28.50/hr

GxP knowledge/experience is must. IT support role. 7+ yrs experience. Responsibilities: * Focused ... Helps local hardware support team with checking printers and shopfloor peripherals * Provides ...

Hyperiongrp

IT Support Lead

New York, NY · Hybrid

... team comprised of 24,000 employees spanning over 56 countries. People join Howden for many ... change at Howden. IT Support Lead Key Responsibilities / Accountabilities IT Support Lead ...

mcw

The Director of IT Support is responsible for leading the strategic direction and daily operations ... Lead a team of Integration Technicians responsible for installing IT systems in new store builds ...

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All JobsIt Support Team Lead Jobs

It Support Team Lead information

See salary details

$31K

$161.2K

$206K

How much do it support team lead jobs pay per year?

As of Jul 24, 2026, the average yearly pay for it support team lead in the United States is $161,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Support Team Lead, and why are they important?

To thrive as an IT Support Team Lead, you need strong technical troubleshooting skills, knowledge of IT infrastructure, and experience in support roles, typically supported by a degree in computer science or relevant certifications. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+, ITIL, or Microsoft certifications are commonly required. Excellent communication, leadership, and conflict-resolution skills set standout professionals apart in this role. These skills are crucial to effectively resolve technical issues, manage team performance, and maintain seamless IT operations.

What is the difference between It Support Team Lead vs It Support Specialist?

AspectIt Support Team LeadIt Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified, Cisco CCNA
Work EnvironmentSupervises support teams, manages escalationsProvides technical support, troubleshoots issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, corporate IT

The main difference is that an It Support Team Lead oversees support teams and manages escalations, while an It Support Specialist focuses on providing technical support and troubleshooting issues. The Team Lead typically has leadership responsibilities, whereas the Specialist is more hands-on with technical tasks.

How does an IT Support Team Lead typically balance hands-on technical tasks with team management responsibilities?

As an IT Support Team Lead, you’ll regularly juggle direct technical support—such as resolving escalated technical issues or implementing new solutions—with leadership duties like coaching team members, managing schedules, and ensuring service level agreements are met. Effective time management and delegation are key, as you'll need to prioritize urgent technical incidents while also fostering your team's growth and performance. Many organizations support team leads with management tools and training to help streamline administrative tasks, enabling you to maintain a strong presence both as a technical expert and a team leader.

What does an IT Support Team Lead do?

An IT Support Team Lead is responsible for supervising a team of IT support specialists who provide technical assistance to end-users within an organization. They oversee daily operations, assign tasks, and ensure that technical issues are resolved efficiently. Additionally, they may handle escalated problems, train new team members, and implement best practices to improve service quality. Their role bridges the gap between technical support staff and management, ensuring both technical and customer service standards are met.
What cities are hiring for It Support Team Lead jobs? Cities with the most It Support Team Lead job openings:
What states have the most It Support Team Lead jobs? States with the most job openings for It Support Team Lead jobs include:
What job categories do people searching It Support Team Lead jobs look for? The top searched job categories for It Support Team Lead jobs are:
It Support Team Lead jobs near you
Infographic showing various It Support Team Lead job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $161,189 per year, or $77.5 per hour.

IT Team Lead

Apex Placement & Consulting

Ossining, NY

$71K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Job description

Are you a hands-on IT leader who enjoys solving complex technical problems while helping others grow?
APEX Placement and Consulting has partnered with an exciting company in Ossining, NY looking to add an IT Team Lead to their already amazing team. This is an onsite position where the primary responsibility will be to lead the Desktop Support team by providing technical guidance, resolving complex issues, and ensuring timely and effective support for user-reported incidents and service requests. Keep reading for more details!
What’s in it for you:
  • 1st shift opportunity – Monday to Friday from 8:30am-4pm
  • Competitive salary at $71,217/yr.
  • Onsite position
  • Direct Hire position - you'll be hired on directly with our client!
  • Amazing benefit package once hired in permanently
    • Medical, Dental and Vision
    • 401K
    • Paid vacation
What your day will look like:
  • Lead and develop Desktop Support team members by mentoring, coaching, and strengthening technical skills.
  • Respond to user-reported issues and service requests, ensuring timely resolution and customer support.
  • Manage and expedite support tickets to maintain efficient workflow and service levels.
  • Independently resolve moderate to highly complex technical issues without assistance.
  • Provide hands-on desktop support and troubleshooting as needed across the organization.
  • Support team operations including weekend and on-call coverage as required.
  • Promote best practices and continuous improvement within the Desktop Support function.
  • Serve as escalation point for complex technical issues and supports IT projects.
  • Provide end-user support across in-office, remote, and home environments.
  • Troubleshoot hardware, software, malware, and system issues.
  • Document and resolves incidents accurately, including security-related tickets.
  • Work with vendors and ensures proper IT inventory management.
What we are looking for:
  • Associate’s degree in information technology required; equivalent experience may be considered.
  • CompTIA A+ certification required.
  • 5+ years of Helpdesk or IT support experience.
  • Strong knowledge of Windows and Apple desktop environments with ability to mentor team members.
  • Experience supporting Microsoft 365, Intune, Active Directory, VPN, Microsoft Entra ID, and Azure.
  • Skilled in AV support for Microsoft Teams meetings and conferencing equipment.
At Apex, we actively encourage applications from underrepresented groups. Your unique experiences and perspectives are valuable to us, and we’re excited to see how you might contribute to our team. While we have outlined a set of qualifications for this role, we recognize that experience and skills can come from a variety of backgrounds. If you meet most of these qualifications and are eager to learn and grow with us, we invite you to apply.