Technology Manager Jobs in Surrey, BC (NOW HIRING)

WHO WE ARE: Acuitas Therapeutics Inc. is the leading global provider of LNP delivery systems for nucleic acid therapeutics. Based in Vancouver, British Columbia, caritas is partnered with multiple international, biotechnology and pharmaceutical partners who are focused on bringing new drugs into clinical development and to the marketplace. Our clinically validated LNP technology has had a profound global impact, most notably enabling the Pfizer-BioNTech COVID-19 vaccine, COMIRNATY. Our technology also enables ONPATTRO by Alnylam Pharmaceuticals, the first FDA-approved RNAi therapeutic for treating the rare and fatal disease transthyretin amyloidosis. More recently, our technology has delivered other groundbreaking firsts: the first in-human proof of concept for genome base editing and the first personalized CRISPR therapy. Our mission is to work together with our partners to advance nucleic acid therapeutics to advance human health.

Recently recognized as one of BC's Top Employers for the third year in a row, we believe in combining excellent science with an enviable work culture. The advanced LNP technologies we provide for our partners are made possible by our employees who apply their passion, curiosity, and knowledge every step of the way. At Acuitas,you will have the opportunity to work with a world class team of scientists and professionals, who support the development and production of revolutionary technology that impacts the health and wellness of society. By living our values, including honesty, integrity, innovation and openness, we have fostered a supportive work environment where our employees feel empowered, challenged, recognized and rewarded.

WHO WE ARE LOOKING FOR: IT Manager (full time - on site)

Position Overview

Reporting to the Senior Director IT, the IT Manager is responsible for managing and overseeing the technology infrastructure that supports Acuitas's operations. This includes the maintenance of hardware, software, networks, databases, and communication systems for office, laboratory, and remote based employees; ensuring that these systems are secure, efficient, and capable of supporting business objectives.

The position holder Identifies, prioritizes and resolves reported problems utilizing internal employees and outsourced service providers, providing first class IT support to all Acuitas teams and employees.

KEY RESPONSIBILITIES

Infrastructure Management

• Hardware Management to include servers, workstations, storage devices, and work with scientific instrument providers as necessary
• Networking Management including routers, switches, firewalls, and data transmission infrastructure
• Managing Operating systems, middleware, cloud services (Azure), and virtual networks
• Data backup, disaster recovery, and storage systems
• Endpoint protection, vulnerability assessment, and firewall management
• Monitoring, incident resolution, performance tuning, and asset lifecycle management

Systems Maintenance and Development

• Fixing errors, bugs, and issues in system set-up and configuration
• Updating systems to work in new environments (e.g., new OS, browsers, and hardware)
• Taking proactive measures to prevent future failures, including security patching
• Maintaining firewalls, managing user access, and ensuring compliance with standards
  

Data Management and Security

• Protecting data from unauthorized access via encryption, firewalls, and access control lists
• Managing data from ingestion/creation through storage (databases, data lakes) to safe disposal or archival
• Active monitoring, identification, and mitigation of cybersecurity risks (phishing, ransomware) and insider threat
• Securing hardware, cloud systems, and physical premises

Technical Support

• Diagnosing and fixing hardware, software, and network problems to minimize disruptions and keep systems fully operational

• Set up and configure new hardware and software, including testing compatibility with existing systems
• Assisting users with understanding and using technology effectively

• Perform routine maintenance tasks (such as software updates, hardware upgrades, and network monitoring) to preventissues before they arise

• Updating IT Knowledge Base through keeping detailed records of technical issues, and solutions provided, ensuring consistent support and communication with other teams and IT partners

• Make the most of being in a prime position to work with users to identify recurring issues so that information can be shared with colleagues and vendors for continuous improvement

QUALIFICATIONS AND EXPERIENCE

• 5 years hands-on experience of the Microsoft 365 ecosystem
• Azure, Active Directory/Entra ID
• Software as a Service
• PCs, Mac
• MS Windows, Mac OS, Linux
• Endpoint and System Administration
• Zoom for PSTN and meetings
• VPNs, Firewalls
• Security Information and Event Management (SIEM) and intrusion detection systems
• Vendor Management
• Experience providing IT support to/in Scientific Labs an advantage

Attributes

• Curious Problem Solver
• Clear Communicator
• Customer Service Excellence
• Ability to manage multiple priorities in a fast-paced, evolving environment
• Team player

COMPENSATION

$110,000 - $145,000 CAD per annum.

In addition to comprehensive, market-leading benefits and compensation, Acuitas also provides support for professional growth and an engaging, collaborative, and inspiring work environment where every team member can thrive.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other status protected by applicable law.