Technology Director Jobs in Silver Spring, MD (NOW HIRING)

This is a full-time position, Monday-Friday, 8:00am-4:30pm. Pay depending on experience.

Position Summary:

The Information Technology (“IT”) Director serves as the senior leader responsible for the vision, strategy, and execution of all enterprise technology functions at BISM. As a member of the Strategic Leadership Team, this role partners with executive and operational leaders to align technology investments and capabilities with the organization’s mission, growth strategy, and operational excellence goals.

The IT Director provides both strategic direction and operational oversight for all IT systems, infrastructure, cybersecurity, and service delivery. This role leads a team of IT professionals and ensures that BISM’s technology ecosystem is secure, scalable, accessible, and future-ready, supporting a diverse workforce across manufacturing and administrative environments.

This position oversees a Microsoft-based technology environment, including enterprise infrastructure, cloud platforms, telecommunications, and business applications, while driving innovation, digital transformation, and continuous improvement across the organization.

Key Responsibilities:

1.           Provide senior-level leadership and strategic direction for the IT function, aligning technology initiatives with BISM’s Strategic Plan and organizational priorities.

2.           Serve as a member of the Strategic Leadership Team, contributing to enterprise-wide decision-making, long-range planning, and cross-functional strategy development.

3.           Lead, develop, and scale the IT Team, fostering a high-performance culture through coaching, accountability, succession planning, and professional development.

4.           Own the enterprise IT roadmap, including planning, design, implementation, and continuous improvement of infrastructure, systems, and digital capabilities.

5.           Drive enterprise technology transformation initiatives, including modernization of network, cloud, telecommunications, and business systems to support scalability and efficiency.

6.           Oversee and maintain a robust cybersecurity program, including risk management, threat prevention, vulnerability management, and incident response.

7.           Oversee all IT operations and service delivery, including Help Desk, ensuring high-quality, responsive, and accessible support for all associates.

8.           Act as a strategic business partner to departmental leaders, proactively identifying opportunities to leverage technology to improve productivity, communication, accessibility, and operational outcomes.

9.           Ensure compliance with all applicable regulatory requirements, data protection standards, and internal policies, including service level agreements.

10.        Own vendor and partner strategy, including selection, contract negotiation, performance management, and optimization of IT-related investments.

11.        Develop and manage the IT budget, ensuring responsible stewardship of resources while advancing innovation and infrastructure priorities.

12.        Establish and track key performance indicators (KPIs) and metrics to measure IT effectiveness, service quality, and business impact.

13.        Champion accessibility and inclusive technology solutions, ensuring systems effectively support BISM’s mission workforce, including employees who are blind or low vision.

14.        Represent IT at the Strategic Leadership Team level communicating strategy, risks, and performance to senior leadership and the Board as appropriate.

Knowledge and Skill Requirements:

·         Proven Senior-level leadership experience in IT, including team development, organizational influence, and cross-functional collaboration.

·         Strong strategic thinking and business acumen, with the ability to translate organizational goals into technology solutions.

·         Demonstrated ability to lead complex IT environments and manage multiple priorities in a dynamic, mission-driven organization.

·         Exceptional communication and stakeholder engagement skills, with experience interfacing with senior leadership and non-technical audiences.

·         Minimum of 7–10 years of progressive IT experience, including leadership roles with increasing scope and responsibility.

·         Deep knowledge of Microsoft 365 ecosystem (Teams, SharePoint, Power Platform, Dynamics) and enterprise infrastructure.

·         Experience with enterprise systems and platforms, including ERP (e.g., Microsoft Business Central), CRM, and cloud-based applications.

Additional Preferred Skills and Experience:

·         Experience with Point of Sale (POS) systems, particularly in retail environments.

·         Experience with ERP, CRM, and eCommerce platforms, including integration and optimization.

·         Familiarity with accessible technology solutions and inclusive design principles.

·         Experience with artificial intelligence (AI) tools and technologies, including a demonstrated ability to evaluate, implement, and optimize AI solutions, while ensuring appropriate training, governance, and data security protocols to protect sensitive organizational information.

·         Working knowledge of web technologies (HTML, CSS) and digital platform management.

Blind Industries and Services of Maryland is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Blind Industries and Services of Maryland (BISM) is a 501©(3) not-for-profit organization dedicated to providing career and training resources to blind and visually impaired people across multiple locations in the United States. BISM is recognized for our adult, youth, and senior training programs. Our belief in the capabilities of blind people is the foundation for residential skills training, innovative work readiness, home management and college-prep classes. As one of the largest employers of blind people, BISM’s manufacturing operations offer competitive employment opportunities for blind people while exceeding the expectations of our customers. Blind Associates play a crucial role by breaking down employment barriers in all divisions of our organization, including Human Resources, IT, and accounting. The Federal Government is BISM’s largest customer, and we support all branches of the US Military by manufacturing a variety of uniforms. BISM manufactures a large variety of products for the state of Maryland and the commercial market. Our largest contributions are a full line of janitorial products, a variety of office supply paper products, lock sets, and custom labeled bottled water. We further support the US Military by operating 9 Base Supply Centers (BSCs). Throughout all our BISM locations, we work to positively change people’s attitudes about blindness.