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Technology Alignment Manager Jobs in Connecticut

Kuehne+Nagel

National Logistics IT Manager

Naugatuck, CT · On-site

$160K - $170K/yr

Ensure that the necessary integration points, methods, and solutions in the country are aligned ... e Management and roadmaps. "This position is not eligible for employment visa sponsorship.

Curaleaf

Sr. IT Project Manager

Stamford, CT

$139K - $140K/yr

Title: Sr. IT Project Manager Location: Stamford, CT (On-site) Job Type: Full-Time, Exempt About ... Drive key components of our organization's digital transformation program, ensuring alignment with ...

New

Crowe LLP

Technology Enablement Manager

Hartford, CT · On-site

The Technology Enablement Leader is a Manager-level, hands-on player-coach responsible for defining and executing Crowe's technology enablement strategy in alignment with the firm's broader digital ...

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Technology Alignment Manager information

See Connecticut salary details

$32.8K

$92.1K

$181.2K

How much do technology alignment manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for technology alignment manager in Connecticut is $92,067.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $115,100.00 per year, depending on experience, location, and employer.

What is a Technology Alignment Manager?

A Technology Alignment Manager is responsible for ensuring that an organization's technology strategies and systems are in sync with its overall business goals. They assess current technologies, identify gaps, and recommend solutions to improve alignment between IT and business objectives. This role often involves collaborating with various stakeholders, managing IT projects, and maintaining compliance with industry standards. By aligning technology with business needs, Technology Alignment Managers help drive efficiency, innovation, and competitive advantage.

How does a Technology Alignment Manager typically collaborate with business and IT teams to ensure successful technology integration?

A Technology Alignment Manager acts as a bridge between business stakeholders and IT departments, ensuring that technology solutions align with organizational goals. They participate in regular meetings with both teams to gather requirements, address challenges, and communicate project updates. By facilitating open dialogue and translating business needs into technical specifications, they help prevent misunderstandings and ensure that technology implementations deliver real business value. This collaborative approach is essential for successful technology integration and ongoing operational efficiency.

What are the key skills and qualifications needed to thrive as a Technology Alignment Manager, and why are they important?

To thrive as a Technology Alignment Manager, you need a strong background in IT strategy, business analysis, and a relevant degree such as computer science or information systems. Familiarity with enterprise architecture frameworks, IT service management tools like ITIL, and project management certifications (e.g., PMP) is often required. Exceptional communication, stakeholder management, and problem-solving skills set outstanding candidates apart. These competencies ensure effective alignment of technology solutions with business objectives, driving organizational efficiency and innovation.

What are popular job titles related to Technology Alignment Manager jobs in Connecticut?

For Technology Alignment Manager jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Technology Alignment Manager jobs in Connecticut look for?

The top searched job categories for Technology Alignment Manager jobs in Connecticut are:

What cities in Connecticut are hiring for Technology Alignment Manager jobs?

Cities in Connecticut with the most Technology Alignment Manager job openings:

Technology Alignment Manager jobs near you
Infographic showing various Technology Alignment Manager job openings in Connecticut as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $92,067 per year, or $44.3 per hour.

Sr Manager - Customer Service Technology

Iberdrola

Orange, CT • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 20 days ago

Job description

The base salary range for this position is dependent upon experience and location, ranging from:
  • $155,600 to $194,500 in Orange, CT
  • $162,640 to $203,300 in Boston, MA

What We Offer:
Competitive benefits and growth opportunities
Generous performance-based bonuses
12% 401(k) match
Comprehensive health, dental, and vision insurance
Tuition reimbursement
Professional development and clear career advancement pathways
For more information please visit: Benefits - Avangrid
Job Summary
The Sr. Manager, Customer Service Technology CRM & CCaaS is responsible for the strategy, delivery, and ongoing performance of technology platforms that support customer service operations for a regulated electric and/or gas utility. This role serves as the primary IT partner to front office and back-office customer service organizations, ensuring technology solutions are reliable, compliant, and aligned with regulatory expectations and customer experience objectives.
The Sr. Manager, Customer Service Technology role leads a portfolio of customer-facing and customer-support technologies - such as Customer Information Systems (CIS), IVR/contact center platforms or CCaaS, digital self-service, analytics, and supporting integrations - while balancing operational stability with continuous improvement and modernization.
The Sr. Manager, Customer Service Technology role reports into Director - IT Applications.
Key Responsibilities
Customer Service Technology Strategy & Roadmap
  • Own the end-to-end technology roadmap supporting customer service and customer engagement, ensuring alignment with enterprise IT strategy and regulated utility priorities.
  • Translate customer service business objectives (e.g., service levels, billing accuracy, digital adoption) into clear technology capabilities and investment plans.
  • Partner with business leadership to define future state customer service capabilities while supporting legacy platforms where required.

Platform Ownership & Operational Excellence
  • Serve as product owner and accountable executive for customer service-related platforms, including CIS, CRM, contact center systems, customer portals integrations, and supporting data and integration layers.
  • Ensure high availability, performance, and reliability of systems that directly impact customers, regulators, and revenue.
  • Establish and monitor KPIs related to system stability, incident trends, throughput, defect leakage, and customer impact.

Regulatory, Risk, and Compliance Alignment
  • Ensure customer service technology solutions comply with regulatory requirements, data privacy standards, cybersecurity policies, and internal controls.
  • Support regulatory filings, audits, and data requests related to customer systems, billing accuracy, customer communications, and service performance.
  • Partner with Regulatory, Legal, and Compliance teams to assess technology impacts of new rules, tariffs, and customer protection requirements.

Delivery & Modernization Programs
  • Lead the IT delivery of customer service technology initiatives, including upgrades, vendor implementations, integrations, and process driven enhancements.
  • Oversee system development lifecycle activities, including requirements, design, testing, release management, and post implementation stabilization.
  • Manage system integrators and software vendors, ensuring contracts, SLAs, and deliverables align with utility expectations and regulatory constraints.

Business Partnership & Stakeholder Management
  • Act as a trusted advisor to Customer Service, Call Center, Billing, and Digital leaders on technology capabilities, tradeoffs, and risks.
  • Facilitate alignment between IT, operations, and customer experience teams to ensure technology enables-not disrupts-frontline operations.
  • Communicate clearly with executive leadership on system risks, investment needs, roadmap decisions, and customer impact.

People & Financial Management
  • Lead and develop a team of IT managers, product owners, analysts, and technical leads supporting customer service systems.
  • Manage operating and capital budgets for customer service technology, including forecast accuracy and cost optimization.
  • Manage technology contracts and vendor management governance process, including financial and operational performance, contract lifecycle and all supporting Procurement activities
  • Build internal capability while selectively leveraging external vendors and partners.

Required Qualifications
  • Bachelor's degree in Information Systems, Computer Science, Engineering, or a related field and a minimum of ten (10) years of relevant experience. An equivalent combination of education and experience may be considered.
  • Relevant experience includes prior progressive responsibilities in IT with significant focus on customer facing or customer operations technology.
  • Demonstrated experience with Customer Information Systems (CIS) or other large-scale customer service platforms. Experience with SAP IS-U Meter-to-Cash, SAP Service Cloud or Contact Center as a Service (CCaaS), Salesforce, or similar customer service platforms is preferred
  • Proven ability to lead cross functional delivery teams and manage complex, high visibility systems.

Preferred Qualifications
  • Master's degree in Information Systems, Computer Science, Engineering, or a related field.
  • Prior experience in a regulated utility (electric, gas, water) or similarly regulated environment is strongly preferred.
  • Experience supporting contact center technologies, IVR or CCaaS, digital self service portals, or omnichannel customer engagement platforms.
  • Experience with SAP S/4 HANA Utilities, Service Cloud or related SAP software
  • Strong understanding of regulated utility operations, customer protection rules, and service performance metrics.
  • Experience managing large system vendors and system integrators.
  • Strong executive communication skills, with the ability to explain technical issues in business and regulatory terms.
  • Balanced mindset of operational discipline and continuous improvement.
  • Extreme ownership

Competencies
  • Growth & Continuous Improvement
  • Initiative & Change
  • Focused on Results
  • Customer Centric (internal and/or external)
  • Communication
  • Collaboration
  • Leadership (people managers/leaders)

#LI-OFFICE
#LI-ER1
Company:
AVANGRID SERVICE COMPANY
Mobility Information
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.
At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com.
Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.
Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee's management.
Job Posting End Date:
August-29-2026

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