Position Summary Manager, AI Service Operations Transformation PMO Role Overview At Aetna, a CVS ... Ensure technology solutions align to real operational workflows and drive intended outcomes * Act ...
Position Summary Manager, AI Service Operations Transformation PMO Role Overview At Aetna, a CVS ... Ensure technology solutions align to real operational workflows and drive intended outcomes * Act ...
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IT Client Development Manager
Middletown, CT · On-site
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Establish and enforce standards for QBRs, technology roadmaps, budgeting alignment, and client ... Partner with Service Managers, Team Leads, and CSCs to ensure alignment between strategy and ...
IT Client Development Manager
Middletown, CT · On-site
$96K - $118K/yr
Establish and enforce standards for QBRs, technology roadmaps, budgeting alignment, and client ... Partner with Service Managers, Team Leads, and CSCs to ensure alignment between strategy and ...
IT Client Development Manager
$96K - $118K/yr
Establish and enforce standards for QBRs, technology roadmaps, budgeting alignment, and client ... Partner with Service Managers, Team Leads, and CSCs to ensure alignment between strategy and ...
IT Client Development Manager
$96K - $118K/yr
Establish and enforce standards for QBRs, technology roadmaps, budgeting alignment, and client ... Partner with Service Managers, Team Leads, and CSCs to ensure alignment between strategy and ...
IT Client Development Manager
Middletown, CT · On-site
$96K - $118K/yr
Establish and enforce standards for QBRs, technology roadmaps, budgeting alignment, and client ... Partner with Service Managers, Team Leads, and CSCs to ensure alignment between strategy and ...
Quick apply
IT Client Development Manager
Middletown, CT · On-site
$96K - $118K/yr
Establish and enforce standards for QBRs, technology roadmaps, budgeting alignment, and client ... Partner with Service Managers, Team Leads, and CSCs to ensure alignment between strategy and ...
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IT Director
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... improves alignment with ASG Information Technologies preferred solutions. * Support prioritization, management, forecasting, renewal, and delivery of ASG Information Technologies solutions to ...
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... alignment with ASG Information Technologies' preferred solutions. * Support prioritization, management, forecasting, renewal, and delivery of ASG Information Technologies solutions to assigned ...
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Client Development Manager Exceptional Service, Endless Improvement, Passionate People, and Honest ... Establish and enforce standards for QBRs, technology roadmaps, budgeting alignment, and client ...
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Hartford, CT · On-site
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Category Manager (IT)
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Job Title Category Manager (IT) Summary The Category Manager is responsible for overseeing and ... Set category goals aligned with company objectives and regularly measure performance against these ...
Category Manager (IT)
Hartford, CT · On-site
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Job Title Category Manager (IT) Summary The Category Manager is responsible for overseeing and ... Set category goals aligned with company objectives and regularly measure performance against these ...
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Category Manager (IT)
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IT Director (Hybrid)
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Our employees are passionate about providing insurance coverage that's aligned to our targeted ... Drive phased delivery to minimize business disruption and manage risk * Underwriting & Business ...
Quick apply
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Technology Alignment Manager information
See New Britain, CT salary details
$34.1K - $48.2K
9% of jobs
$56.5K is the 25th percentile. Wages below this are outliers.
$48.2K - $62.2K
28% of jobs
The median wage is $76.2K / yr.
$62.2K - $76.2K
14% of jobs
$76.2K - $90.2K
14% of jobs
$90.2K - $104.3K
10% of jobs
$108.5K is the 75th percentile. Wages above this are outliers.
$104.3K - $118.3K
5% of jobs
$118.3K - $132.3K
6% of jobs
$132.3K - $146.3K
3% of jobs
$146.3K - $160.4K
3% of jobs
$160.4K - $174.4K
5% of jobs
$174.4K - $188.4K
3% of jobs
$34.1K
$95.7K
$188.4K
How much do technology alignment manager jobs pay per year?
What is a Technology Alignment Manager?
How does a Technology Alignment Manager typically collaborate with business and IT teams to ensure successful technology integration?
What are the key skills and qualifications needed to thrive as a Technology Alignment Manager, and why are they important?

$54K - $159K/yr
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 17 days ago
CVS Health rating
5.8
Based on 4,316 frontline employees who took The Breakroom Quiz
87th of 109 rated pharmacies
Job description
We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselvesaccountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.
Position Summary
At Aetna, a CVS Health company, we are transforming Service Operations through the deployment of AI, automation, and advanced workflow capabilities to drive productivity, improve colleague experience, and deliver better outcomes for members and providers.
We are seeking a Manager, AI Service Operations Transformation PMO to join the Service Operations Transformation PMO. This role will serve as a central point of orchestration across business, operations, and technology teams to drive execution, rollout, and adoption of AI-enabled capabilities across the organization.
This is not a build or engineering role. Instead, this leader will ensure AI solutions are effectively adopted and delivering measurable value-connecting business needs with technical delivery and driving outcomes in complex, fast-moving environments.
Key ResponsibilitiesAI Program Execution & Orchestration- Lead end-to-end project management for a portfolio of AI and automation initiatives across Service Operations, through deployment and scaling
- Coordinate across business stakeholders, operations teams, and DDAT to ensure aligned priorities, timelines, and execution plans
- Manage multiple concurrent initiatives with complex interdependencies, ensuring work progresses with clarity and accountability
- Identify risks, dependencies, and execution gaps early and drive resolution to maintain delivery momentum
Adoption, Change Management & Value Realization
- Serve as the primary point of accountability for adoption and business readiness for AI Service Operations solutions
- Partner with operations leaders to ensure workflows, behaviors, and processes evolve alongside new technology
- Drive structured adoption plans including communications, training, and feedback loops
- Track and report on value realization and identify actions to close gaps
- Translate business needs into clearly defined requirements, use cases, and success metrics for AI-enabled solutions
- Ensure technology solutions align to real operational workflows and drive intended outcomes
- Act as a bridge between operations and DDAT, maintaining clear roles and avoiding duplication of responsibilities
- Apply disciplined project management practices across all initiatives, including planning, tracking, reporting, and governance
- Develop executive-ready updates on program status, risks, and impact
- AI solutions are not just deployed-but consistently adopted and embedded into daily workflows
- Measurable improvements in productivity, quality, and experience across Service Operations
- Clear visibility into portfolio health, outcomes, and value delivered
- Strong alignment across business and technology teams, with minimal friction or rework
Required Qualifications
- 5+ years of experience in program/project management, transformation, or PMO roles, preferably in operations-heavy environments
- Experience managing multiple concurrent, cross-functional initiatives with complex dependencies
- Exposure to AI, machine learning, automation, or digital transformation initiatives (direct build experience not required)
- Demonstrated ability to drive adoption and change management, not just delivery
- Strong ability to connect business needs, workflows, and technology solutions
- Comfortable operating in ambiguity and managing multiple moving parts simultaneously
- Excellent stakeholder management and ability to influence without direct authority in a matrixed environment
- Strong problem-solving skills and ability to proactively identify and resolve execution risks
- Executive-level communication skills with experience creating clear, concise updates
Preferred Qualifications
- Experience in healthcare, payor, or service operations environments
- Familiarity with contact center operations, claims, or member/provider experience
- Experience tracking operational KPIs
- Graduate degree in AI-related field
Education
Bachelor's degree or Master's degree in AI related program preferred or equivalent work experience.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$54,300.00 - $159,120.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
What CVS Health employees say
Pay
Benefits
Hours and flexibility
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About CVS Health
Sourced by ZipRecruiter
Industry
Health care and social assistance and retail
Company size
10,000+ Employees
Headquarters location
Woonsocket, RI, US