Job Summary:
Smarthost Design Technologies is a growing innovative information technology and services solution provider. They are seeking an experienced Information Technology Manager to support a U.S. Army organization, managing IT operations, helpdesk support, and ensuring compliance with security policies.
Responsibilities:
• Manage helpdesk operations and ensure all tickets are resolved within 72 hours
• Administer Active Directory accounts and group permissions
• Manage Army365 licenses and accounts
• Maintain accurate inventory of all IT equipment and automation systems
• Manage annual lifecycle replacement process in accordance with Army purchasing procedures
• Oversee warranty repairs and equipment replacement
• Support and maintain 26 classroom audio visual systems
• Manage mobility devices and ensure mission capable status
• Ensure compliance with Army and DoD IT security policies
Qualifications:
Required:
• Active U.S. Secret clearance at time of application
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related technical discipline
• CompTIA Security+ certification
• Minimum of 12 years of experience in Information Technology and or Project Management roles
• Experience managing Active Directory user and computer accounts
• Experience with Windows group permissions
• Experience troubleshooting printers, hardware, and software
• Experience writing and troubleshooting PowerShell scripts for Windows 11 and Office 365
• Experience managing IT lifecycle replacement programs and warranty tracking
Preferred:
• Experience working in DoD or Army environments preferred
Company:
Smarthost Design Technologies LLC (Smarthost) is an SBA certified 8(a) and ISO 9001: 2015 Information Technology (IT) Services company committed to delivering long-term value to our customers Our mission is to help customers achieve their full potential, gain superior return on investment, and lower their TCO by helping with the Architecture, Implementation and Management of their Information Technology initiatives and projects. Founded in 2006, the company is headquartered in Lanham, USA, with a team of 2-10 employees. The company is currently Early Stage.