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Technical Support Jobs in Illinois (NOW HIRING)

Kehoe Designs Inc

Event Technical Support

Chicago, IL · On-site

$25 - $28/hr

Event Technical Support Position Overview | The Big Picture Have experience with AVL (Audio, Video, and Lighting) and enjoy being part of the team that makes live events happen? The Event Technical ...

TEKsystems

Technical Support Specialist

Buffalo Grove, IL · On-site

$20 - $25/hr

Skills Technical support, Customer service, Troubleshooting, CCTV, Security system, Service desk, Hardware, Desktop, Help desk support, Support, Windows 10, Active directory, Application support ...

Rittal

(Eplan) Technical Support Engineer

Schaumburg, IL · On-site

$75 - $95/hr

The Technical Support Engineer will also look to share best practices and lessons learned through multiple channels. You will also interact with sales engineers and product specialists from our 2nd ...

NVENIA

Technical Support Specialist 1

Wood Dale, IL · On-site

$36.05 - $54.25/hr

The Technical Support Specialist will serve as the primary point of contact for nVenia customers (both internal and external). They will provide frontline support via phone and email, using technical ...

Duravant

Technical Support Specialist 1

Wood Dale, IL

$36.05 - $54.25/hr

The Technical Support Specialist will serve as the primary point of contact for nVenia customers (both internal and external). They will provide frontline support via phone and email, using technical ...

DURAVANT LLC

Technical Support Specialist 1

Wood Dale, IL · On-site

$36.05 - $54.25/hr

The Technical Support Specialist will serve as the primary point of contact for nVenia customers (both internal and external). They will provide frontline support via phone and email, using technical ...

Komatsu

Sr. Technical Support Engineer

Peoria, IL · On-site

Sr. Technical Support Engineer Posting Start Date: 8/5/26 Job Location (Short): Peoria, Illinois, USA, 61639 Requisition ID: 36565 Onsite or Remote: Join Komatsu and Be Part of Something Big! Job ...

Principia The

Event Technical Support Manager

Elsah, IL · On-site

$24.15 - $29.58/hr

Event Technical Support Manager Regular Full-Time Full Time BE Elsah, IL, US 3 days ago Requisition ID: 1996 Salary Range: $24.15 To $29.58 Hourly Title : Event Technical Support Manager Department

Flywire

Technical Support Engineer II

Chicago, IL · On-site

Technical Support & Troubleshooting * Ticket Management: Manage and resolve customer and departmental tickets efficiently, ensuring the highest quality standards while strictly adhering to SLA ...

Flywire

Technical Support Engineer II

Chicago, IL · On-site

Technical Support & Troubleshooting * Ticket Management: Manage and resolve customer and departmental tickets efficiently, ensuring the highest quality standards while strictly adhering to SLA ...

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All JobsTechnical Support JobsTechnical Support Jobs in Illinois

Technical Support information

See Illinois salary details

$13

$25

$43

How much do technical support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for technical support in Illinois is $25.24, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $27.50 per hour, depending on experience, location, and employer.

What is a technical support?

Technical Support professionals are specialists who assist users in resolving technical issues related to products or services, such as computers, software, or electronics. They diagnose problems, provide step-by-step solutions, and may escalate complex issues to higher-level technicians. Technical Support can be provided via phone, email, chat, or in person. Their goal is to ensure that customers can use their technology effectively and with minimal disruption.

What are the key skills and qualifications needed to thrive as a technical support?

To thrive as a Technical Support specialist, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and various operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are essential for providing timely solutions, ensuring user satisfaction, and maintaining efficient IT operations.

What are some common challenges faced in a technical support role and how can I prepare for them?

Technical Support professionals often encounter challenges such as troubleshooting complex issues, managing high volumes of support requests, and communicating technical information to users with varying levels of expertise. To prepare, it's important to develop strong problem-solving skills, patience, and effective communication abilities. Familiarizing yourself with the company’s products and typical customer issues can also help you respond more efficiently and confidently. Continuous learning and teamwork are key, as support specialists frequently collaborate with engineering and product teams to resolve advanced problems.

What is the difference between Technical Support vs Customer Service Representative?

AspectTechnical SupportCustomer Service Representative
Required CredentialsTechnical certifications, IT knowledgeCommunication skills, customer service training
Work EnvironmentIT departments, call centers, remote supportCall centers, retail, online support
Employer & Industry UsageTech companies, software firms, hardware providersRetail, telecom, service industries
Common Search & Comparison IntentTechnical skills, troubleshooting, IT supportCustomer interaction, service quality

While both roles involve assisting customers, Technical Support focuses on troubleshooting technical issues and providing IT-related solutions, often requiring technical certifications. Customer Service Representatives handle general inquiries, product information, and customer satisfaction, emphasizing communication skills. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What jobs are considered technical support?

Technical support jobs involve assisting users with hardware, software, or network issues, often in call centers, help desks, or onsite environments. Common roles include help desk technician, IT support specialist, desktop support technician, and network support technician, which typically require troubleshooting skills and knowledge of relevant tools and systems.
More about Technical Support jobs

What are the most commonly searched types of Technical Support jobs in Illinois?

The most popular types of Technical Support jobs in Illinois are:

What are popular job titles related to Technical Support jobs in Illinois?

For Technical Support jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Technical Support jobs in Illinois look for?

The top searched job categories for Technical Support jobs in Illinois are:

What cities in Illinois are hiring for Technical Support jobs?

Cities in Illinois with the most Technical Support job openings:

Technical Support jobs near you

Event Technical Support

Kehoe Designs Inc

Chicago, IL • On-site

$25 - $28/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

Event Technical Support

 

Position Overview | The Big Picture

Have experience with AVL (Audio, Video, and Lighting) and enjoy being part of the team that makes live events happen?


The Event Technical is a hands-on role supporting BlackOak’s live events from staffing and scheduling through Support on-site setup, show execution, and strike.

 

This is a hands-on role for someone with live event, staffing, and AVL experience who enjoys coordinating crews, managing staffing needs and schedules, working on-site, supporting event setups, and jumping in to help the team.


Schedule: Tuesday–Saturday. This position requires a combination of office-based work and on-site event support, with flexibility to work evenings and weekends based on event needs.


Mission, Values & Commitments

Each employee works together to strive to create the best design company by improving communication, showing genuine care for each other and the company, focusing on delivering quality, and demonstrating professionalism through personal excellence, with a shared passion, dedication, and commitment to providing exceptional value to our clients.



 

Essential Duties | What You’ll Do – The Fun Stuff

  • Provide technical support related to AVL (Audio, Video, and Lighting) and other event production needs.
  • Support live events from planning through setup, show runs, and strikes.
  • Work on-site to assist with event setup, equipment, logistics, and crew needs.
  • Support AVL equipment, inventory, subrentals, and production logistics.
  • Help troubleshoot last-minute AVL and production issues and find quick, practical solutions.
  • Assist Project and Shop teams with event preparation, pull sheets, show materials, and equipment.
  • Track staffing and event hours in company systems.
  • Coordinate with internal teams to confirm event details, timing, logistics, and AVL requirements.
  • Coordinate event staffing, schedules, freelancers, and crew communication.
  • Assist with recruiting, screening, and onboarding freelance and event staff.
  • Jump in and support other production needs as required.


Qualifications | What You Need to Bring

  • 1–3 years of live event production in AVL (Audio, Video, and Lighting) experience.
  • At least 1 year of staffing experience is preferred.
  • Hands-on, on-site live event experience is required.
  • Experience supporting AVL equipment, event setups, strikes, staging, or production support.
  • Experience coordinating or staffing event crews is strongly preferred.
  • Strong communication, organization, and problem-solving skills.
  • Ability to work well under pressure and adapt to changing priorities.
  • Working knowledge of Audio, Video, and Lighting (AVL) and live event production.
  • Comfortable using tools and production equipment.
  • Microsoft Office and scheduling software experience is a plus.
  • Must be available for evenings and weekends as needed.
  • Standard schedule is Tuesday–Saturday and varies based on event needs.


Physical & Work Environment Requirements | What It’s Like in the Office and Shop

This is an active, hands-on position working in the shop, office, and live event venues.

  • Ability to stand and walk throughout the shift.
  • Ability to bend, kneel, reach, climb ladders, and work with tools and equipment.
  • Ability to lift, carry, push, and pull up to 50 lbs.; heavier items may occasionally be moved with assistance.
  • Comfortable working in heat, cold, humidity, and moderate to loud noise.
  • Ability to work safely around AVL (Audio, Video, and Lighting) equipment and active event environments.


Ready to Be Part of the Action?

If you have Audio, Video, and Lighting (AVL) experience, strong coordination skills, enjoy working on-site, and love being part of the team that makes live events happen, we want to hear from you!


Pay & Benefits | What You’ll Receive

  • Hourly wage:  $20-$24/HR in office and $25-$28/HR onsite based on experience.
  • Overtime pay will be provided for hours worked beyond 40 in a workweek at 1.5x the regular rate of pay, in compliance with Illinois labor laws.
  • Health Insurance: Medical, dental, and vision insurance options available full-time.
  • Retirement Plan: 401(k) plan with company matching.
  • Paid Time Off (PTO): In compliance with Illinois State Law.
  • Training & Development: Opportunities for skill development and career advancement.


Other Benefits

  • Flexible scheduling, including evening and weekend availability.
  • Safe and supportive work environment.

Equal Opportunity Employer Statement:
 Kehoe Designs is an Equal Opportunity Employer and is committed to fostering a diverse and inclusive work environment. We encourage applicants from all backgrounds to apply.