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Commission Technical Support Jobs in Illinois (NOW HIRING)

Braze

Technical Support Specialist

Chicago, IL · On-site

$75K - $86K/yr

WHAT YOU'LL DO As a Technical Support Specialist, you will be a vital member of our Global Customer ... year (including bonus or commission). Your exact offer may vary depending on multiple ...

Braze

Technical Support Specialist

Chicago, IL · On-site

$75K - $86K/yr

WHAT YOU'LL DO As a Technical Support Specialist, you will be a vital member of our Global Customer ... year (including bonus or commission). Your exact offer may vary depending on multiple ...

Braze

Technical Support Specialist

Chicago, IL · On-site

$75K - $86K/yr

WHAT YOU'LL DO As a Technical Support Specialist, you will be a vital member of our Global Customer ... year (including bonus or commission). Your exact offer may vary depending on multiple ...

ADP

Technical Support Analyst II

Schaumburg, IL · On-site +1

$19.33/hr

ADP is hiring a Technical Support Analyst II. in this position you will provide technical support ... Some positions may include additional compensation in the form of bonus, equity or commissions. We ...

Garratt Callahan Co

Technical Sales

Chicago, IL · On-site

$90K - $120K/yr

We offer training, technical support, and an unlimited no-cap flat rate commission. Sell water treatment boiler and cooling tower chemicals to a variety of industrial customers. Maintain the existing ...

Apple

Technical Specialist

Chicago, IL · On-site

As a Technical Specialist, you offer technical support and skilled troubleshooting for all ... Additionally, this role might be eligible for discretionary bonuses or commission payments as well ...

Apple

Technical Specialist

Naperville, IL · On-site

As a Technical Specialist, you offer technical support and skilled troubleshooting for all ... Additionally, this role might be eligible for discretionary bonuses or commission payments as well ...

Apple

Technical Specialist

Skokie, IL · On-site

As a Technical Specialist, you offer technical support and skilled troubleshooting for all ... Additionally, this role might be eligible for discretionary bonuses or commission payments as well ...

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Commission Technical Support information

What are the key skills and qualifications needed to thrive as a Commission Technical Support specialist, and why are they important?

To thrive as a Commission Technical Support specialist, you need strong analytical abilities, troubleshooting skills, and a background in technical support or IT, often supported by relevant certifications such as CompTIA A+ or ITIL. Familiarity with ticketing systems, remote diagnostic tools, and commission calculation or management software is typically required. Excellent communication, patience, and problem-solving skills help in effectively assisting users and resolving complex issues. These competencies are crucial for ensuring quick resolution of technical problems, maintaining customer satisfaction, and supporting accurate commission processing.

How does a Commission Technical Support specialist typically interact with sales teams and clients?

A Commission Technical Support specialist frequently collaborates with sales teams to resolve commission-related technical issues, ensure accurate reporting, and facilitate the smooth operation of commission tracking systems. They often serve as a bridge between the technical and sales departments, translating business needs into technical solutions and troubleshooting system errors. Direct communication with clients or internal stakeholders is common, particularly when clarifying commission calculations or addressing discrepancies. This collaborative environment requires strong communication skills, attention to detail, and a proactive approach to problem-solving.

What are Commission Technical Support roles?

Commission Technical Support roles are positions responsible for assisting customers or internal teams with issues related to commission systems, software, or payments. These professionals help troubleshoot technical problems, ensure accurate commission calculations, and support the implementation and maintenance of commission-related tools. They often work closely with sales, finance, and IT departments to resolve discrepancies and answer questions about commission structures. Strong analytical and communication skills are important, as the role often requires interpreting data and explaining technical information to non-technical users.

What is the difference between Commission Technical Support vs Customer Service Representative?

AspectCommission Technical SupportCustomer Service Representative
Required CredentialsTechnical certifications, relevant technical knowledgeHigh school diploma or equivalent, soft skills
Work EnvironmentCall centers, technical support centers, on-site or remoteCall centers, retail, office settings
Employer & Industry UsageTelecom, technology, service providersRetail, service industries, telecom
Common Search & ComparisonTechnical skills, troubleshooting, product supportCustomer interaction, issue resolution, communication skills

Commission Technical Support focuses on resolving technical issues, requiring specialized knowledge and certifications, often in technical environments. Customer Service Representatives handle general customer inquiries, emphasizing communication and problem-solving skills. Both roles are vital in customer-facing industries but differ mainly in technical complexity and required credentials.

What are the most commonly searched types of Technical Support jobs in Illinois? The most popular types of Technical Support jobs in Illinois are:
What are popular job titles related to Commission Technical Support jobs in Illinois? For Commission Technical Support jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Commission Technical Support jobs in Illinois look for? The top searched job categories for Commission Technical Support jobs in Illinois are:
What cities in Illinois are hiring for Commission Technical Support jobs? Cities in Illinois with the most Commission Technical Support job openings:
Commission Technical Support jobs near you
Technical Support Specialist

Technical Support Specialist

Braze

Chicago, IL • On-site

$75K - $86K/yr

Other

Posted 23 days ago

Job description

WHAT YOU'LL DO

As a Technical Support Specialist, you will be a vital member of our Global Customer Support organization-serving as a trusted product expert, primary point of contact for inbound questions and owner of complex technical cases. You'll diagnose and fix issues, answer product questions, and guide best practices, ensuring fast, accurate help and a great customer experience.

Your responsibilities will include:

  • Owning customer inquiries end-to-end (how-to questions, technical break-fix issues, integration/configuration help, and best practice guidance), providing timely, insightful, and technically sound resolutions and suggestions.
  • Becoming a trusted product expert-mastering the dashboard, integrations, troubleshooting steps, and best practices
  • Driving increased product adoption by enabling customers to effectively utilize the platform and achieve their desired outcomes.
  • Collaborating effectively with your own team members, Customer Success, Account Managers, Product and Engineering, and other cross-functional teams to deliver seamless customer experiences.
  • Proactively identifying opportunities to enhance customer satisfaction and drive product adoption.
  • Contributing to process improvements and internal enablement while actively documenting and sharing knowledge to elevate teammates and customers.

Please note this job description does not cover every duty you may need to undertake; you may be asked by your manager to handle other reasonable responsibilities commensurate with the role.

WHAT YOU HAVE

  •  2-3 years of experience supporting technical products, ideally in SaaS or mobile application environments.
  • A degree from an accredited college or university, a technical boot camp certification, or equivalent practical experience.
  • Proficiency with case management tools (e.g., Salesforce, Zendesk) for efficient inquiry management and resolution.
  • Hands-on experience with HTML, CSS, APIs, and/or SQL
  • Experience with tools such as Postman, Snowflake, and/or Kibana is a plus.
  • Domain knowledge of two or more: SaaS, Mobile Technology, APIs, Marketing Automation, Direct Marketing, Marketing Analytics, and/or basic programming.
  • Strong written and verbal communication skills in English

WHO YOU ARE

  • An excellent communicator with a customer-centric attitude with the ability to translate complex concepts into clear, understandable language for diverse audiences.
  • Analytical, curious, and resourceful with strong troubleshooting and problem-solving capabilities
  • Passionate about helping customers and resolving issues efficiently and effectively.
  • Skilled at managing and prioritizing a high volume of inquiries and escalations; resilient and calm under pressure in fast-paced, time-sensitive situations.
  • Able to synthesize complex technical concepts and communicate them clearly to diverse audiences
  • Adaptable to fast-paced, high-volume environments with shifting priorities while being able to multitask and maintain performance under pressure.
  • A proactive problem solver with a strong sense of intellectual curiosity, who thrives in collaborative team settings to tackle challenges.

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $75,000 and $86,000/year, with an expected On Target Earnings (OTE) between $80,000 and $97,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

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