ZipRecruiter

Log In

1

Technical Support Jobs in Gurnee, IL (NOW HIRING)

CGS Immersive

Technical Support

Sturtevant, WI · On-site

Technical and Desktop Support Full time. / Permanent Position Sturtevant, WI / On-Site. Job Role: The Technical and Desktop Support will perform the tasks necessary to provide outstanding incident ...

Ametek

Technical Support Representative

Waukegan, IL · On-site

Technical Support Representative About Us: At AMETEK, we don't just manufacture market-leading electronic instruments and electromechanical devices - we are using innovation to make the world a ...

TEKsystems

Pc Technical Support

Gurnee, IL · On-site

$20 - $22/hr

Key Responsibilities * Support IT warehouse, deployment, and asset management operations. * Process and manage assigned tickets through an IT service management (ITSM) platform. * Fulfill hardware ...

TEKsystems

Pc Technical Support

Gurnee, IL

$20 - $22/hr

Key Responsibilities * Support IT warehouse, deployment, and asset management operations. * Process and manage assigned tickets through an IT service management (ITSM) platform. * Fulfill hardware ...

Paylocity

Lead Technical Support Ops

Schaumburg, IL · On-site

Position Overview The Team Lead, Technical Support provides leadership, coaching, training and mentoring to Specialists to ensure all critical aspects of client issues are met and resolved ...

GFT.

Technical Agreement Specialist

Schaumburg, IL

$85K - $125K/yr

GFT is seeking a Technical Agreement Specialist to join our Roadway Team in Schaumburg, IL ! This ... support of active participation in professional organizations • Incentive compensation for ...

next page

Showing results 1-20

All JobsTechnical Support JobsTechnical Support Jobs in Gurnee, IL

Technical Support information

See Gurnee, IL salary details

$13

$25

$42

How much do technical support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for technical support in Gurnee, IL is $25.00, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $27.21 per hour, depending on experience, location, and employer.

What is a technical support?

Technical Support professionals are specialists who assist users in resolving technical issues related to products or services, such as computers, software, or electronics. They diagnose problems, provide step-by-step solutions, and may escalate complex issues to higher-level technicians. Technical Support can be provided via phone, email, chat, or in person. Their goal is to ensure that customers can use their technology effectively and with minimal disruption.

What are the key skills and qualifications needed to thrive as a technical support?

To thrive as a Technical Support specialist, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and various operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are essential for providing timely solutions, ensuring user satisfaction, and maintaining efficient IT operations.

What are some common challenges faced in a technical support role and how can I prepare for them?

Technical Support professionals often encounter challenges such as troubleshooting complex issues, managing high volumes of support requests, and communicating technical information to users with varying levels of expertise. To prepare, it's important to develop strong problem-solving skills, patience, and effective communication abilities. Familiarizing yourself with the company’s products and typical customer issues can also help you respond more efficiently and confidently. Continuous learning and teamwork are key, as support specialists frequently collaborate with engineering and product teams to resolve advanced problems.

What is the difference between Technical Support vs Customer Service Representative?

AspectTechnical SupportCustomer Service Representative
Required CredentialsTechnical certifications, IT knowledgeCommunication skills, customer service training
Work EnvironmentIT departments, call centers, remote supportCall centers, retail, online support
Employer & Industry UsageTech companies, software firms, hardware providersRetail, telecom, service industries
Common Search & Comparison IntentTechnical skills, troubleshooting, IT supportCustomer interaction, service quality

While both roles involve assisting customers, Technical Support focuses on troubleshooting technical issues and providing IT-related solutions, often requiring technical certifications. Customer Service Representatives handle general inquiries, product information, and customer satisfaction, emphasizing communication skills. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What jobs are considered technical support?

Technical support jobs involve assisting users with hardware, software, or network issues, often in call centers, help desks, or onsite environments. Common roles include help desk technician, IT support specialist, desktop support technician, and network support technician, which typically require troubleshooting skills and knowledge of relevant tools and systems.
More about Technical Support jobs

What are the most commonly searched types of Technical Support jobs in Gurnee, IL?

The most popular types of Technical Support jobs in Gurnee, IL are:

What job categories do people searching Technical Support jobs in Gurnee, IL look for?

The top searched job categories for Technical Support jobs in Gurnee, IL are:

What cities near Gurnee, IL are hiring for Technical Support jobs?

Cities near Gurnee, IL with the most Technical Support job openings:

Technical Support jobs near you
Infographic showing various Technical Support job openings in Gurnee, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $52,002 per year, or $25 per hour.

Technical Support

CGS Immersive

Sturtevant, WI • On-site

Full-time

Re-posted 6 days ago

Job description

Innovation Starts With You.

Technical and Desktop Support

Full time. / Permanent Position

Sturtevant, WI / On-Site.

Job Role:

The Technical and Desktop Support will perform the tasks necessary to provide outstanding incident management for all Americas-based office and field-based employees.  Some travel to other Merz facilities may be required.

Responsibilities:

  • Installation of laptop, desktop, telephony and mobile devices, and IT-related peripherals - includes imaging, profile configuration, network connectivity, etc.
  • Installation of software on laptops, desktops, and mobile devices.
  • Performs troubleshooting, maintenance and issue resolution related to laptops, desktops, telephony, and mobile devices.
  • Provides IT hardware/software service and support for new employees; includes equipment setup, delivery, and IT related training.
  • Provides executive level support to organization VIPs.
  • Completes tasks related to the off boarding of separated employees; includes account deprovisioning and equipment retrieval.
  • Manages assigned tickets within ITSM ticket queue; resolves and closes assigned tickets within agreed upon service levels.to ensure a high level of customer satisfaction; communicates customer updates when issues may impact agreed upon service levels.
  • Assists with major (Priority 1) incidents including issue definition, action plan and success criteria.
  • Communicates with affected groups, stakeholders, and end-users about the impact to business operations.
  • Maintains adherence to organization Information Security policies and procedures.
  • Attends training and/or industry seminars as appropriate, to stay abreast of current technologies, trends, and directions.
  • Performs additional duties as assigned.

Qualifications:

  • Professional customer service attitude and attention to detail
  • Action-oriented with the ability to balance urgency with sound judgement and communication.
  • 2-4 years of progressively responsible desktop support, help desk, or incident management experience.
  • 1-3 years of supporting C-suite executives or other organization VIPs.
  • Experience supporting Microsoft Active Directory
  • Experience supporting Windows 10 and Windows 11
  • Experience supporting Microsoft Office 365 applications.
  • Experience supporting audio/visual hardware software such as Microsoft Teams, Cisco Webex, or other virtual collaboration software.
  • Experience supporting mobile devices such as iPhones, iPads and Apple iOS operating systems.
  • Excellent verbal and written communication skills.
  • Experience with comparable IT Service Management system (ITSM) ticketing systems.
  • High school diploma or equivalent (GED or High School Equivalency Diploma) required.
  • Bachelor's degree in information technology, Computer Science, or related field preferred.

About Us

For more than 40 years, CGS has empowered global enterprises to drive breakthrough performance through innovative business applications, enterprise learning and outsourcing. CGS Immersive is an innovation lab and training transformation engine modernizing training programs and delivering immersive experiences tailored to meet the evolving needs of organizations across industries.

Learn more about CGS Inc and CGS Immersive in our websites:

https://cgsinc.com/en
https://cgsimmersive.com/

Apply