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Technical Support Jobs in Illinois (NOW HIRING)

Tek Systems

Be Seen First

Technical Support

Chicago, IL · On-site

The Technical Support role requires a seasoned professional with over 4 years of diverse experience in helpdesk and desktop support. This position involves managing and troubleshooting a variety of ...

Power Monitors, Inc

Technical Support Manager

Virginia, IL · On-site

$90 - $120/hr

Technical Support Manager Location: Mt. Crawford, VA Department: Technical Support Reports To: VP of Operations and Engineering Power Monitors, Inc. is seeking a Technical Support Manager to lead and ...

TalentWave

Technical Support Specialist

Chicago, IL · On-site

Network Perception is looking for a driven, highly motivated technical support person interested in joining an exciting early stage company in the network security space. The core responsibilities ...

TalentWave

Technical Support Specialist

Chicago, IL · On-site

Network Perception is looking for a driven, highly motivated technical support person interested in joining an exciting early stage company in the network security space. The core responsibilities ...

TEKsystems

Technical Support Specialist

Buffalo Grove, IL · On-site

$20 - $25/hr

Technical Support, Customer Service, CCVT, Configurations, CAD Understanding Skills Details: • Strong customer service and communication abilities. • Advanced troubleshooting skills in CCTV ...

Salesforce, Inc.

Technical Support Engineer

Chicago, IL · On-site

$70 - $90/hr

Provide onboarding support and technical discovery sessions to help new customers successfully implement Salesforce solutions.* Guide customers on best practices, product configuration, and ...

New

Itron, Inc.

Technical Support Engineer

Chicago, IL · On-site

The Technical Support Engineer is a hands-on leader responsible for delivering exceptional support for Locusview solutions within Itron's portfolio. This role combines advanced technical expertise ...

Ametek

Technical Support Representative

Waukegan, IL · On-site

The Technical Support Representative is responsible for providing accurate, solutions-focused technical support to customers, sales representatives, service partners, and end users across AMETEK ...

POSRG

Technical Support Specialist

Wauconda, IL

$55K - $65K/yr

TECHNICAL SUPPORT SPECIALIST Helpdesk amp; Field Technician Support POSITION SUMMARY We are seeking a detail-oriented and technically skilled Technical Support Specialist to join our team. In this ...

Itron, Inc

Technical Support Engineer

Chicago, IL · On-site

The Technical Support Engineer is a hands-on leader responsible for delivering exceptional support for Locusview solutions within Itron's portfolio. This role combines advanced technical expertise ...

Tecspecialty

Technical Support Specialist

Aurora, IL · On-site

$60 - $85/hr

Role Summary The Technical Support Specialist reports to the Customer Service Manager and serves as a primary technical liaison between the company and external stakeholders, including customers ...

New

Itron, Inc.

Technical Support Engineer

Chicago, IL · On-site

The Technical Support Engineer is a hands-on leader responsible for delivering exceptional support for Locusview solutions within Itron's portfolio. This role combines advanced technical expertise ...

Itron, Inc.

Technical Support Engineer

Chicago, IL · On-site

$90 - $140/hr

The Technical Support Engineer is a hands-on leader responsible for delivering exceptional support for Locusview solutions within Itron's portfolio. This role combines advanced technical expertise ...

Ametek

Technical Support Representative

Waukegan, IL · On-site

The Technical Support Representative is responsible for providing accurate, solutions-focused technical support to customers, sales representatives, service partners, and end users across AMETEK ...

TEKsystems

Technical Support Specialist

Buffalo Grove, IL · On-site

$20 - $25/hr

Technical Support Analyst Skills: Technical Support, Customer Service, CCVT, Configurations, CAD Understanding Skills Details: * Strong customer service and communication abilities. * Advanced ...

New

Fin

Technical Support Specialist

Chicago, IL · On-site

Our next Technical Support Specialist will be someone who thrives in autonomy, is deeply curious, fluent in AI tools and holds an extremely high bar not just for themselves, but for their teammates.

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All JobsTechnical Support JobsTechnical Support Jobs in Illinois

Technical Support information

See Illinois salary details

$13

$25

$43

How much do technical support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for technical support in Illinois is $25.24, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $27.50 per hour, depending on experience, location, and employer.

What is a technical support?

Technical Support professionals are specialists who assist users in resolving technical issues related to products or services, such as computers, software, or electronics. They diagnose problems, provide step-by-step solutions, and may escalate complex issues to higher-level technicians. Technical Support can be provided via phone, email, chat, or in person. Their goal is to ensure that customers can use their technology effectively and with minimal disruption.

What are the key skills and qualifications needed to thrive as a technical support?

To thrive as a Technical Support specialist, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and various operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are essential for providing timely solutions, ensuring user satisfaction, and maintaining efficient IT operations.

What are some common challenges faced in a technical support role and how can I prepare for them?

Technical Support professionals often encounter challenges such as troubleshooting complex issues, managing high volumes of support requests, and communicating technical information to users with varying levels of expertise. To prepare, it's important to develop strong problem-solving skills, patience, and effective communication abilities. Familiarizing yourself with the company’s products and typical customer issues can also help you respond more efficiently and confidently. Continuous learning and teamwork are key, as support specialists frequently collaborate with engineering and product teams to resolve advanced problems.

What is the difference between Technical Support vs Customer Service Representative?

AspectTechnical SupportCustomer Service Representative
Required CredentialsTechnical certifications, IT knowledgeCommunication skills, customer service training
Work EnvironmentIT departments, call centers, remote supportCall centers, retail, online support
Employer & Industry UsageTech companies, software firms, hardware providersRetail, telecom, service industries
Common Search & Comparison IntentTechnical skills, troubleshooting, IT supportCustomer interaction, service quality

While both roles involve assisting customers, Technical Support focuses on troubleshooting technical issues and providing IT-related solutions, often requiring technical certifications. Customer Service Representatives handle general inquiries, product information, and customer satisfaction, emphasizing communication skills. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What jobs are considered technical support?

Technical support jobs involve assisting users with hardware, software, or network issues, often in call centers, help desks, or onsite environments. Common roles include help desk technician, IT support specialist, desktop support technician, and network support technician, which typically require troubleshooting skills and knowledge of relevant tools and systems.
More about Technical Support jobs

What are the most commonly searched types of Technical Support jobs in Illinois?

The most popular types of Technical Support jobs in Illinois are:

What are popular job titles related to Technical Support jobs in Illinois?

For Technical Support jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Technical Support jobs in Illinois look for?

The top searched job categories for Technical Support jobs in Illinois are:

What cities in Illinois are hiring for Technical Support jobs?

Cities in Illinois with the most Technical Support job openings:

Technical Support jobs near you

Technical Support

Tek Systems

Chicago, IL • On-site

Full-time

Medical, Dental, Vision

Re-posted 17 days ago

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Job description

The Technical Support role requires a seasoned professional with over 4 years of diverse experience in helpdesk and desktop support. This position involves managing and troubleshooting a variety of systems such as Active Directory, Microsoft Exchange, Azure, and Okta Admin, alongside providing hardware and software support in a dynamic environment. The ideal candidate will demonstrate proactive problem-solving skills and maintain a polished and professional demeanor, often interacting with executive users.

Responsibilities

  • Manage user accounts and permissions through Active Directory
  • Provide support and troubleshooting for Microsoft Exchange and Office 365
  • Administer and troubleshoot Azure and Okta Multi-Factor Authentication
  • Perform physical computer moves and hardware troubleshooting
  • Deliver break/fix support and basic hardware maintenance
  • Support audiovisual equipment and web conferencing tools
  • Assist with Windows 10 operating system support
  • Utilize ticketing systems to manage and track support requests
  • Conduct remote support and network/server diagnostics
  • Implement and manage standard security software

Preferred Qualifications

  • Experience supporting executive-level users with professionalism
  • Strong problem-solving skills with a proactive approach
  • Ability to think outside the box to resolve complex technical issues
TEKsystems logo

About TEKsystems

Sourced by ZipRecruiter

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Hanover, MD, US

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