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Technical Support Specialist Vmware Engineer Jobs

Pavago

Technical Support Specialist

... Tech Support Specialist to provide technical troubleshooting and support across SaaS platforms ... Tier 2/3 Support * DevOps * Engineering teams * Document: * troubleshooting steps * findings ...

Saalex

$45K - $85K/yr

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego ... Saalex Corp., is an Engineering and Information Technology Services company with a focus on Test ...

ARMS

Technical Support Specialist

Mobile, AL · On-site

Based in Mobile, AL, the Technical Support Specialist will provide technical support and troubleshooting assistance to customers, ensuring customer satisfaction. Responsibilities include analyzing ...

Fortinet

Technical Support Specialist

Atlanta, GA · On-site

Fortinet is looking for an experienced technical support Specialist to join our Atlanta, GA office ... Provide knowledge transfer to peer engineers We are Looking for: * 4+ years' experience in a ...

Wurtec

Technical Support Specialist

New York, NY · On-site

Technical Support Specialist FLSA Status: Non-Exempt Job Type: Full time Travel: 20% or less ... Work with the engineering and sales team to develop, design, and propose solutions to meet ...

AAON, Inc.

Lead Technical Support Specialist

Tulsa, OK · On-site

The position acts as a bridge between frontline Technical Support Specialists, Engineering, Quality, Manufacturing, Product Management, and leadership teams to drive issue resolution and continuous ...

Graco

Technical Support Specialist

Rogers, MN · On-site

The Technical Support Specialist will provide expert technical support, repair guidance, and troubleshooting assistance for Graco products to enhance customer satisfaction. The Intermediate Technical ...

IK Systems

Technical Support Specialist

Victor, NY · On-site

$48K - $65K/yr

Technical Support Specialist Victor, NY The Technical Support Specialist provides entry-level ... engineering staff as appropriate. • Monitor and respond to service tickets, ensuring timely ...

Vaisala

Technical Support Specialist

Boston, MA · On-site

... engineering. What is your role? * Deliver timely and effective second-line technical support to ... to product specialists or engineering teams when necessary. * Participate in a 24/7 emergency ...

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Technical Support Specialist Vmware Engineer information

See salary details

$37.5K

$79K

$119.5K

How much do technical support specialist vmware engineer jobs pay per year?

As of Sep 12, 2026, the average yearly pay for technical support specialist vmware engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is the difference between Technical Support Specialist Vmware Engineer vs Network Support Specialist?

AspectTechnical Support Specialist Vmware EngineerNetwork Support Specialist
CertificationsVMware Certified Professional (VCP), CompTIA Network+Cisco CCNA, CompTIA Network+
Work EnvironmentData centers, virtualization environments, enterprise ITNetwork infrastructure, routing, switching, enterprise networks
Industry UsageIT, cloud computing, virtualization providersTelecommunications, enterprise IT, service providers

The Technical Support Specialist Vmware Engineer focuses on virtualization technologies, managing VMware environments, and troubleshooting virtual infrastructure. In contrast, a Network Support Specialist primarily handles network hardware, configurations, and connectivity issues. Both roles require networking knowledge and certifications but differ in their technical focus and daily tasks.

What are popular job titles related to Technical Support Specialist Vmware Engineer jobs?

For Technical Support Specialist Vmware Engineer jobs, the most frequently searched job titles are:

Infographic showing various Technical Support Specialist Vmware Engineer job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Technical Support Specialist

Remote

Pavago
See more jobs at Pavagoexternal

Full-time

Re-posted 25 days ago

Job description

Tech Support Specialist (SaaS, Helpdesk, IT Support & Troubleshooting) - Remote
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
At Pavago, one of our clients is hiring a Tech Support Specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.
This is a hands-on support role focused on:
  • Technical troubleshooting
  • Ticket resolution
  • SaaS support operations
  • User onboarding & access management
  • Knowledge base documentation
  • Customer support and issue escalation

You'll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.
If you enjoy:
  • solving technical problems
  • troubleshooting systems
  • helping users navigate software issues
  • working in fast-paced support environments

this role is a strong fit.
What You'll Own
Technical Support & Troubleshooting
  • Respond to technical support requests through platforms such as:
    • Zendesk
    • Freshdesk
    • Jira Service Desk
    • ServiceNow
  • Troubleshoot:
    • login issues
    • password resets
    • connectivity problems
    • SaaS platform errors
    • browser and system-related issues
  • Resolve Level 1 & Level 2 support requests
  • Guide customers through troubleshooting steps using simple, non-technical language
  • Ensure users feel informed and supported throughout the resolution process

Ticket Management & Escalation
  • Prioritize incoming tickets based on:
    • urgency
    • SLA requirements
    • business impact
  • Escalate complex issues to:
    • Tier 2/3 Support
    • DevOps
    • Engineering teams
  • Document:
    • troubleshooting steps
    • findings
    • reproduction details
    • escalation notes
  • Maintain clean and accurate support documentation

Basic System Administration
  • Support:
    • user provisioning
    • account setup
    • password resets
    • permissions management
  • Assist with:
    • onboarding
    • offboarding
    • access control workflows
  • Support:
    • Windows
    • macOS
    • Linux environments

Knowledge Base & Documentation
  • Create and maintain:
    • FAQs
    • troubleshooting guides
    • internal support documentation
  • Identify recurring issues and document solutions
  • Improve first-contact resolution rates through stronger documentation and workflows

Monitoring & Issue Detection
  • Use monitoring tools such as:
    • Datadog
    • Splunk
    • New Relic
  • Monitor alerts and identify recurring technical issues proactively
  • Report trends and recurring incidents for long-term resolution and process improvement

Cross-Functional Collaboration
  • Work closely with:
    • QA
    • Product
    • Engineering
    • DevOps teams
  • Report:
    • bugs
    • feature requests
    • customer pain points
  • Share customer feedback to improve product functionality and support operations

What Makes You a Strong Fit
  • Calm and professional under pressure
  • Strong troubleshooting and problem-solving mindset
  • Excellent communicator with empathy and patience
  • Detail-oriented with strong documentation habits
  • Comfortable working independently in remote support environments
  • Focused on both technical resolution and customer experience

Requirements (Must-Have)
Experience
  • 1-2+ years of experience in:
    • Technical Support
    • IT Helpdesk
    • SaaS Support
    • Customer-Facing Troubleshooting

Technical Skills
  • Experience with:
    • Zendesk
    • Jira
    • ServiceNow
    • Freshdesk
  • Familiarity with:
    • SaaS platforms
    • networking basics
    • operating systems
  • Comfortable managing multiple systems and support queues simultaneously

Communication Skills
  • Strong written and verbal English communication
  • Ability to explain technical issues clearly to non-technical users
  • Strong multitasking and organizational skills

Nice to Have
  • CompTIA A+ or Network+ certifications
  • Experience supporting:
    • APIs
    • SaaS integrations
    • cloud-based platforms
  • Familiarity with:
    • Datadog
    • Splunk
    • New Relic
  • Background in:
    • SaaS
    • IT services
    • technical customer support

Tools & Platforms
  • Zendesk
  • Jira Service Desk
  • ServiceNow
  • Freshdesk
  • Datadog
  • Splunk
  • New Relic
  • SaaS & cloud-based platforms

What a Typical Day Looks Like
  • Review support queues and prioritize urgent tickets
  • Troubleshoot SaaS and technical support requests
  • Resolve customer and internal system issues
  • Escalate complex problems with detailed documentation
  • Update FAQs and support documentation
  • Collaborate with engineering and product teams on bugs and improvements
  • Monitor support metrics and identify recurring issues

In short:
You are the first line of technical support - helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.
Key Metrics for Success (KPIs)
  • First Response Time (FRT) within SLA
  • First Contact Resolution (FCR) rate
  • Reduced Average Resolution Time (ART)
  • Customer Satisfaction (CSAT) scores
  • Reduced recurring ticket volume
  • Consistently updated documentation and knowledge base quality

Why This Role Stands Out
  • Exposure to modern SaaS and support environments
  • Opportunity to work with:
    • support systems
    • monitoring tools
    • cloud platforms
    • technical troubleshooting workflows
  • Strong growth path into:
    • Tier 2 Support
    • Systems Administration
    • DevOps
    • Customer Success Engineering
  • Remote flexibility with collaborative technical teams
  • Opportunity to improve systems, documentation, and support operations

Interview Process
  • Initial Phone Screen
  • Video Interview with Pavago Recruiter
  • Practical Troubleshooting Exercise
  • Client Interview with Support / Engineering Leadership
  • Offer & Background Verification

Apply Now
If you:
  • enjoy solving technical problems
  • thrive in customer-facing support environments
  • communicate clearly under pressure
  • want hands-on experience with SaaS and technical systems

this is a strong opportunity to grow within technical support and modern SaaS operations.

Apply