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Technical Support Representative Jobs in Portland, OR

Artech Information System LLC

Desktop support

Portland, OR

$21.50 - $27.25/hr

Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability ... Desktop Support Representative Onsite Support Location: portland,or Duration: 1+ years Skills ...

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Technical Support Representative information

See Portland, OR salary details

$12

$22

$33

How much do technical support representative jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for technical support representative in Portland, OR is $22.41, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $25.48 per hour, depending on experience, location, and employer.

What is a technical support representative?

Technical Support Representatives are professionals who assist customers with troubleshooting and resolving technical issues related to products or services. They often work for technology companies, helping users via phone, email, or chat with problems ranging from software bugs to hardware malfunctions. Their responsibilities include diagnosing issues, guiding customers through solutions, escalating complex problems, and ensuring customer satisfaction. Technical Support Representatives need strong communication and problem-solving skills, as well as a good understanding of the products they support.

What does a technical support representative do?

Technical support representatives handle customer concerns and problems with their computers or network. As a technical support representative, you assist in computer use regarding emails, physical line signal testing, network or internet connection, modem set up, and browser issues. Your duties are to answer calls or use a chat system to help customers resolve their computer problems. You prepare reports on the finished issues and seek supervisor assistance when needed. This job typically takes place in a call center.

What are the key skills and qualifications needed to thrive as a technical support representative?

A Technical Support Representative needs strong troubleshooting abilities, technical knowledge of relevant products or services, and typically a background in IT or customer service. Familiarity with ticketing systems, remote desktop tools, and common operating systems is highly beneficial, and certifications like CompTIA A+ can enhance credibility. Excellent communication, patience, and problem-solving skills help deliver clear assistance and build customer trust. These capabilities are crucial for efficiently resolving issues, maintaining customer satisfaction, and supporting the organization's reputation.

What are some common challenges faced by technical support representatives, and how can they be overcome?

Technical Support Representatives often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with customers who may have varying levels of technical knowledge, and managing a high volume of support requests. Success in this role often depends on developing strong problem-solving skills, staying patient and empathetic, and utilizing available knowledge bases or escalation procedures when needed. Regular training, collaboration with more experienced team members, and proactive learning about new products or updates can also help representatives handle these challenges more effectively.

What is the difference between Technical Support Representative vs Customer Service Representative?

AspectTechnical Support RepresentativeCustomer Service Representative
Required credentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service training
Work environmentCall centers, IT departments, technical support teamsCall centers, retail, service industries
Employer and industry usageIT, telecommunications, electronics companiesRetail, hospitality, healthcare
Common search intentTechnical troubleshooting, product supportCustomer inquiries, service issues

The main difference between a Technical Support Representative and a Customer Service Representative lies in their focus and expertise. Technical Support Representatives handle technical issues, troubleshooting, and product support, often requiring technical certifications. Customer Service Representatives focus on general customer inquiries and service, with less technical knowledge needed. Both roles are vital in customer-facing industries but serve different functions based on technical complexity.

How much does a technical support representative make?

The average salary for a technical support representative in the United States is around $45,000 to $55,000 per year, depending on experience, location, and industry. Entry-level roles typically start at lower wages, while experienced technicians with certifications can earn higher salaries. Many positions also offer benefits such as health insurance and opportunities for skill development with tools like remote support software.
More about Technical Support Representative jobs

What are popular job titles related to Technical Support Representative jobs in Portland, OR?

For Technical Support Representative jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Technical Support Representative jobs in Portland, OR look for?

The top searched job categories for Technical Support Representative jobs in Portland, OR are:

Technical Support Representative jobs near you
Infographic showing various Technical Support Representative job openings in Portland, OR as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $46,604 per year, or $22.4 per hour.

Technical Customer Support Professional

Trimble

Lake Oswego, OR • On-site, Remote

$78K - $107K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 6 days ago

Trimble rating

8.1

Company rating: 8.1 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

50th of 160 rated electronics manufacturers

Job description

Tier III Technical Support Professional - PowerFab Expert

Are you a technical expert ready to drive customer success in the structural steel industry? Join Trimble to leverage your deep technical expertise in Tekla PowerFab, collaborating with a passionate global team to resolve complex client challenges, streamline critical workflows, and directly influence product quality through proactive problem-solving.

What Makes This Role Great: In this role, you will serve as a premier technical specialist, championing client success by solving complex software workflows, creating high-impact instructional documentation, and directly influencing product quality through cross-functional collaboration.

Key Exciting Responsibilities

  • Advanced Technical Support: Provide expert-level troubleshooting via phone, email, online forums, and live remote desktop sessions.

  • Problem Solving & Escalation: Architect solutions using internal resources and CRM (Salesforce) data, take ownership of complex cases, and mentor colleagues.

  • Product Improvement & Training: Manage Jira items for software bugs and feature requests, create public instructional media, test new product features, and train internal support teams.

  • Log Review & Diagnosis: Analyze application and system logs to diagnose, address, and resolve a wide array of issues, documenting the thought process for others to learn from.

  • Customer Communication: Translate technical concepts for audiences ranging from shop-floor users to IT administrators, and advise customers on environment and infrastructure considerations that fall outside the scope of support.

  • AI-Assisted Troubleshooting: Leverage AI agents (Gemini, Copilot, and others) for troubleshooting, education, and evaluating the quality of AI-generated responses.

Essential Skills & Experience

  • Tekla PowerFab: At least 3 years of hands-on experience using Tekla PowerFab software.

  • Domain Knowledge: Understanding of structural steel fabrication workflows, standards, and certifications (AISC, ASTM International, AWS).

  • Technical Troubleshooting: Proven experience diagnosing complex software issues, including licensing, installation, and environment-related problems.

  • Communication: Ability to explain technical issues clearly to both technical and non-technical audiences, in writing and in live sessions.

Bonus Points For

  • Trimble Ecosystem: Experience with Tekla Structures, Trimble Connect, ProjectSight, Viewpoint Vista, or Spectrum.

  • Reporting & Data Access: Familiarity with report design tools (e.g., Stimulsoft, Crystal Reports) or SQL/ODBC-based data access from tools like Excel or Power BI.

  • Database Fundamentals: Working knowledge of relational databases (MariaDB/MySQL) and tools such as MySQL Workbench or HeidiSQL.

  • IT & Networking Fundamentals: Understanding of Windows file and share permissions, basic networking concepts (routing, port forwarding), and how hardware (storage, CPU, memory) affects application performance.

  • Shop-Floor & Business Integrations: Exposure to systems that connect with fabrication management software, such as barcoding, nesting, CNC/machine interfaces, or ERP and accounting systems.

  • Industry Background: Practical experience in structural steel estimating, detailing, project management, procurement, or shop operations.

  • Scripting & Content Tools: Comfort with command line or PowerShell scripting, and screen capture/recording tools for creating instructional content

Logistics

Location: Westminster, CO, In-Office

Travel Requirement: 0-10%

Tekla PowerFab, Tekla Structures, Trimble Connect, Technical Support, Tier 3 Support, Structural Steel, Steel Fabrication, BIM, Software Troubleshooting, Jira

Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

Hiring Range

$78,400.00-$107,900.00

Pay Rate Type

Salary

Bonus Eligible?

Yes

Commission Eligible?

No


Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.


How to Apply: Please submit an online application for this position by clicking on the 'Apply Now' button located in this posting.


Application Deadline: Trimble accepts applications on an ongoing basis until the position is filled.

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values-Belong, Innovate, and Grow-we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under "Corporate Governance."

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

Candidate Privacy Notices by Country

If you need assistance or would like to request an accommodation in connection with the application process, please contact careers@trimble.com.

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