ZipRecruiter

Log In

1

Technical Support Representative Jobs in Portland, OR

previous pagenext page

Showing results 21-40

All JobsTechnical Support Representative JobsTechnical Support Representative Jobs in Portland, OR

Technical Support Representative information

See Portland, OR salary details

$12

$22

$33

How much do technical support representative jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for technical support representative in Portland, OR is $22.41, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $25.48 per hour, depending on experience, location, and employer.

What is a technical support representative?

Technical Support Representatives are professionals who assist customers with troubleshooting and resolving technical issues related to products or services. They often work for technology companies, helping users via phone, email, or chat with problems ranging from software bugs to hardware malfunctions. Their responsibilities include diagnosing issues, guiding customers through solutions, escalating complex problems, and ensuring customer satisfaction. Technical Support Representatives need strong communication and problem-solving skills, as well as a good understanding of the products they support.

What does a technical support representative do?

Technical support representatives handle customer concerns and problems with their computers or network. As a technical support representative, you assist in computer use regarding emails, physical line signal testing, network or internet connection, modem set up, and browser issues. Your duties are to answer calls or use a chat system to help customers resolve their computer problems. You prepare reports on the finished issues and seek supervisor assistance when needed. This job typically takes place in a call center.

What are the key skills and qualifications needed to thrive as a technical support representative?

A Technical Support Representative needs strong troubleshooting abilities, technical knowledge of relevant products or services, and typically a background in IT or customer service. Familiarity with ticketing systems, remote desktop tools, and common operating systems is highly beneficial, and certifications like CompTIA A+ can enhance credibility. Excellent communication, patience, and problem-solving skills help deliver clear assistance and build customer trust. These capabilities are crucial for efficiently resolving issues, maintaining customer satisfaction, and supporting the organization's reputation.

What are some common challenges faced by technical support representatives, and how can they be overcome?

Technical Support Representatives often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with customers who may have varying levels of technical knowledge, and managing a high volume of support requests. Success in this role often depends on developing strong problem-solving skills, staying patient and empathetic, and utilizing available knowledge bases or escalation procedures when needed. Regular training, collaboration with more experienced team members, and proactive learning about new products or updates can also help representatives handle these challenges more effectively.

What is the difference between Technical Support Representative vs Customer Service Representative?

AspectTechnical Support RepresentativeCustomer Service Representative
Required credentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service training
Work environmentCall centers, IT departments, technical support teamsCall centers, retail, service industries
Employer and industry usageIT, telecommunications, electronics companiesRetail, hospitality, healthcare
Common search intentTechnical troubleshooting, product supportCustomer inquiries, service issues

The main difference between a Technical Support Representative and a Customer Service Representative lies in their focus and expertise. Technical Support Representatives handle technical issues, troubleshooting, and product support, often requiring technical certifications. Customer Service Representatives focus on general customer inquiries and service, with less technical knowledge needed. Both roles are vital in customer-facing industries but serve different functions based on technical complexity.

How much does a technical support representative make?

The average salary for a technical support representative in the United States is around $45,000 to $55,000 per year, depending on experience, location, and industry. Entry-level roles typically start at lower wages, while experienced technicians with certifications can earn higher salaries. Many positions also offer benefits such as health insurance and opportunities for skill development with tools like remote support software.
More about Technical Support Representative jobs

What are popular job titles related to Technical Support Representative jobs in Portland, OR?

For Technical Support Representative jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Technical Support Representative jobs in Portland, OR look for?

The top searched job categories for Technical Support Representative jobs in Portland, OR are:

Technical Support Representative jobs near you
Infographic showing various Technical Support Representative job openings in Portland, OR as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $46,604 per year, or $22.4 per hour.

Customer Support Representative

Columbia Helicopters

Aurora, OR • On-site

$16.75 - $22.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

For over 65 years, Columbia Helicopters has been a trusted provider of heavy-lift helicopter services. We create new aircraft, fly heavy-lift helicopters around the world, and provide maintenance support to ensure you are mission-ready for critical operations. If you are passionate about aviation, join our Columbia Family!
We are looking for a Customer Support Representatives to serve as the day-to-day customer interface for assigned accounts and supports the customer experience from initial inquiry through quotation, repair or overhaul execution, delivery, and invoice resolution. This position is responsible for timely customer communication, accurate processing of requests, coordination with internal teams, and maintaining clear records throughout the service process.
Schedule: Wednesday - Sunday, 7:00pm - 3:30am.
WHAT YOU WILL DO

  • Serve as the primary customer interface for assigned accounts and maintain professional, timely communication with customers.
  • Address customer concerns, questions, and service needs in a timely manner, escalating issues when appropriate.
  • Receive, review, and process requests for quote, repair requests, and service inquiries.
  • Track work orders and provide accurate status updates to customers and internal stakeholders.
  • Coordinate with Planning, Production, Technical Support, Quality, Finance, or other support functions to obtain accurate information and resolve customer needs.
  • Manage customer communications throughout the repair, overhaul, or ongoing service process.
  • Schedule customer meetings, status reviews, and follow-up discussions as needed.
  • Prepare quotations and coordinate internal review and approval prior to customer submission.
  • Monitor delivery dates, identify potential risks, and proactively communicate schedule impacts or recovery plans to customers.
  • Maintain customer records, communication logs, quote files, and related documentation in accordance with department processes.
  • Support invoice resolution, contract administration activities, and customer account follow-up as assigned.
  • Identify recurring customer issues and share feedback with the Manager of Customer Support to support process improvement.
  • AOG/Emergency coordination on call outside of work hours on a predefined calendar (roughly 1 week per month)
  • Conduct oneself in accordance with Company's Core Values.
  • Perform other duties as assigned.
WHAT WE NEED FROM YOU
  • 2+ years of customer support, customer service, account coordination, administrative support, aviation, MRO, aftermarket services, or related experience preferred.
  • High school diploma or equivalent required; associate degree or additional business, aviation, or technical training preferred.
  • Ability to communicate professionally with customers by phone, email, and in meetings.
  • Strong organization, follow-through, and attention to detail.
  • Ability to manage multiple requests, competing priorities, and time-sensitive customer needs.
  • Experience preparing or supporting quotes, work orders, service requests, customer records, or similar documentation.
  • Ability to work cross-functionally with Planning, Production, Finance, Quality, Technical Support, and other support functions.
  • Proficiency with Microsoft Office Suite, especially Outlook, Excel, and Word.

WHAT YOU WILL LOVE ABOUT WORKING HERE
At Columbia, we believe great people do their best work when they feel supported, challenged, and valued. We're more than a workplace, we're a team built on trust, collaboration, and a shared commitment to doing meaningful work.
Competitive Pay & Strong Benefits
We offer a comprehensive benefits package designed to support your health, financial wellness, and work-life balance. Depending on your role, this may include medical, dental, and vision coverage, retirement plans with company contributions, paid time off, and employee wellness resources.
Growth & Career Development
We invest in our people. From training and development opportunities to internal mobility and leadership support, Columbia encourages continuous learning and long-term career growth.
Purpose-Driven Culture
Your work matters here. Every role contributes to our broader mission, and we believe in empowering employees to make an impact, share ideas, and help shape the future of the company.
A Team That Has Your Back
We foster a collaborative, inclusive environment where people are respected, encouraged, and supported. You'll work alongside talented teammates who care about doing great work, and doing it together.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Apply