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Technical Support Representative Jobs in Portland, OR

Artech Information System LLC

Desktop support

Portland, OR

$21.50 - $27.25/hr

Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability ... Desktop Support Representative Onsite Support Location: portland,or Duration: 1+ years Skills ...

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Technical Support Representative information

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How much do technical support representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for technical support representative in Portland, OR is $22.41, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $25.48 per hour, depending on experience, location, and employer.

What does a technical support representative do?

Technical support representatives handle customer concerns and problems with their computers or network. As a technical support representative, you assist in computer use regarding emails, physical line signal testing, network or internet connection, modem set up, and browser issues. Your duties are to answer calls or use a chat system to help customers resolve their computer problems. You prepare reports on the finished issues and seek supervisor assistance when needed. This job typically takes place in a call center.

What are some common challenges faced by technical support representatives, and how can they be overcome?

Technical Support Representatives often encounter challenges such as troubleshooting complex technical issues under time pressure, communicating effectively with customers who may have varying levels of technical knowledge, and managing a high volume of support requests. Success in this role often depends on developing strong problem-solving skills, staying patient and empathetic, and utilizing available knowledge bases or escalation procedures when needed. Regular training, collaboration with more experienced team members, and proactive learning about new products or updates can also help representatives handle these challenges more effectively.

What is the difference between Technical Support Representative vs Customer Service Representative?

AspectTechnical Support RepresentativeCustomer Service Representative
Required credentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service training
Work environmentCall centers, IT departments, technical support teamsCall centers, retail, service industries
Employer and industry usageIT, telecommunications, electronics companiesRetail, hospitality, healthcare
Common search intentTechnical troubleshooting, product supportCustomer inquiries, service issues

The main difference between a Technical Support Representative and a Customer Service Representative lies in their focus and expertise. Technical Support Representatives handle technical issues, troubleshooting, and product support, often requiring technical certifications. Customer Service Representatives focus on general customer inquiries and service, with less technical knowledge needed. Both roles are vital in customer-facing industries but serve different functions based on technical complexity.

How much does a technical support representative make?

The average salary for a technical support representative in the United States is around $45,000 to $55,000 per year, depending on experience, location, and industry. Entry-level positions typically start lower, while experienced reps with specialized skills or certifications can earn higher wages. Many roles also offer benefits such as health insurance and opportunities for advancement.

What are the key skills and qualifications needed to thrive as a technical support representative?

A Technical Support Representative needs strong troubleshooting abilities, technical knowledge of relevant products or services, and typically a background in IT or customer service. Familiarity with ticketing systems, remote desktop tools, and common operating systems is highly beneficial, and certifications like CompTIA A+ can enhance credibility. Excellent communication, patience, and problem-solving skills help deliver clear assistance and build customer trust. These capabilities are crucial for efficiently resolving issues, maintaining customer satisfaction, and supporting the organization's reputation.

What is a technical support representative?

Technical Support Representatives are professionals who assist customers with troubleshooting and resolving technical issues related to products or services. They often work for technology companies, helping users via phone, email, or chat with problems ranging from software bugs to hardware malfunctions. Their responsibilities include diagnosing issues, guiding customers through solutions, escalating complex problems, and ensuring customer satisfaction. Technical Support Representatives need strong communication and problem-solving skills, as well as a good understanding of the products they support.
More about Technical Support Representative jobs
What are popular job titles related to Technical Support Representative jobs in Portland, OR? For Technical Support Representative jobs in Portland, OR, the most frequently searched job titles are:
What job categories do people searching Technical Support Representative jobs in Portland, OR look for? The top searched job categories for Technical Support Representative jobs in Portland, OR are:
Technical Support Representative jobs near you
Infographic showing various Technical Support Representative job openings in Portland, OR as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $46,604 per year, or $22.4 per hour.

Technical Support Specialist II

Thermo Fisher Scientific

Hillsboro, OR

Full-time

Posted 17 days ago

Thermo Fisher Scientific rating

7.7

Company rating: 7.7 out of 10

Based on 422 frontline employees who took The Breakroom Quiz

196th of 537 rated manufacturers

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

When you join us at Thermo Fisher Scientific, you’ll be part of a smart, driven team that shares your passion for exploration and discovery. With revenues of more than $24 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

Location/Division Specific Information

Within the Materials and Structural Analysis Division (MSD), we enable customers to find meaningful answers to questions that accelerate breakthrough discoveries and ultimately change the world. The Semiconductor business unit crafts, manufactures, and supports a broad range of high-performance microscopy workflows on wafers and single chips that provide images and answers in the micro-, nano-, and picometer scales. We combine hardware and software expertise in electron and ion microscopy with deep application knowledge in electronics markets and our worldwide Electron Microscopy employees are dedicated to our customers' pursuit of discovery and resolution to global challenges.

How will you make an impact?

The Technical Support Specialist II is responsible for supporting the installation, uptime and repair of sophisticated equipment and systems. This includes working with NPD (New Product Development), Applications and OE (Operations Engineering) on new and existing product developments, development of sophisticated troubleshooting methods and leading product and process improvements.

This position will sit at our Hillsboro, Oregon site.

What will you do?

  • Partner closely with the field service team to quickly diagnose and repair assigned product lines.
  • Partner with Marketing, NPD, Applications and OE in developing technology roadmaps, to bring in the service related requirements and to sustain support through the life of the system.
    • Influence and drive meant time to repair (MTTR) and mean to between failure (MTBF) by examining equipment downtime and failures to improve overall performance
    • Diagnosis, define and build work instruction for field service engineers on:
    • service tools, repair and installation
    • spares parts (including consumables)
    • all diagnostic and test procedures required for support of systems
  • Provide feedback to product quality teams, analyze and initiate improvement projects on systems and subsystems as required.
  • Gives primary input or develops sophisticated troubleshooting documentation. Validates service sophisticated troubleshooting documentation and software.

How will you get here?

Education

  • Educational requirement is a high school diploma or equivalent military training; Bachelor’s degree in Applied Physics, Electronics, or Electro-Mechanics preferred

Experience

  • Requires 2+ years’ experience with service and/or manufacturing in high-tech industry or laboratory.
  • Comfortable in working with analytical equipment.
  • All-around technical knowledge and practical skills Multidisciplinary trouble shooting skills.
  • Experience with analytical equipment (electronics, software, physics, mechanics) such as Electron Microscopes, Wafer Steppers, Medical Equipment (e.g. MRI-scan), pharmaceutical equipment or related semiconductor equipment.
  • Preferably experience with LDB.

Knowledge, Skills, Abilities

  • Strong technical writing skills.
  • Working with demanding customers and understands the importance of customer relations.
  • Self-starter who is also highly productive when not supervised.
  • Project leader skills.
  • Traveling (20% - 40% of working time).
  • Must have a business proficiency in English (verbal and written)
  • Other language skills are an asset.

At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

What Thermo Fisher Scientific employees say

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