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Customer Support Analyst Jobs in Portland, OR (NOW HIRING)

Vertisystem

Customer Support Analyst

Beaverton, OR

$16/hr

Customer Support Analyst Location: Beaverton, OR 97006 Duration: 6 months contract possibility to go longer PR: $16/hr Shift/Hours: 3 shifts 6am PST , 7am PST and 8am PST 8hours each Day one will be ...

Vertisystem

Customer Support Analyst

Beaverton, OR · On-site

$16/hr

Customer Support Analyst Location: Beaverton, OR 97006 Duration: 6 months contract possibility to go longer PR: $16/hr Shift/Hours: 3 shifts 6am PST , 7am PST and 8am PST 8hours each Day one will be ...

GuideIT

Desktop Support Analyst

Beaverton, OR · On-site

$24.25 - $32.75/hr

Provide outstanding customer support to End Users on all information systems used. * Perform ... Ability to read, analyze and interpret general business periodicals, professional journals ...

GuideIT

Desktop Support Analyst

Beaverton, OR · On-site

$24.25 - $32.75/hr

Provide outstanding customer support to End Users on all information systems used. * Perform ... Ability to read, analyze and interpret general business periodicals, professional journals ...

Kla

Customer Support Engineer

Hillsboro, OR

$25.15 - $42.75/hr

The Customer Support Engineer (CSE) is primarily responsible for customer service activities that ... Evaluate, analyze, diagnose and troubleshoot technical equipment problems via telephone or at ...

KLA Corporation

Customer Support Engineer

Hillsboro, OR

$25.15 - $42.75/hr

The Customer Support Engineer (CSE) is primarily responsible for customer service activities that ... Evaluate, analyze, diagnose and troubleshoot technical equipment problems via telephone or at ...

Orbotech

Customer Support Engineer

Hillsboro, OR

$25.15 - $42.75/hr

The Customer Support Engineer (CSE) is primarily responsible for customer service activities that ... Evaluate, analyze, diagnose and troubleshoot technical equipment problems via telephone or at ...

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All JobsCustomer Support Analyst JobsCustomer Support Analyst Jobs in Portland, OR

Customer Support Analyst information

See Portland, OR salary details

$13

$29

$42

How much do customer support analyst jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer support analyst in Portland, OR is $29.61, according to ZipRecruiter salary data. Most workers in this role earn between $21.68 and $42.07 per hour, depending on experience, location, and employer.

What does a customer support analyst do?

A customer support analyst collects and analyzes customer data and then works to develop resolutions for issues. Job duties include communicating with customers through phone and email, executing research strategies to improve productivity and customer satisfaction, and promptly following up with customer requests. In this job, you use surveys, reports, and other techniques to troubleshoot issues, and you may train new employees. This career requires customer service and communication skills, and many employees prefer experience in sales, marketing, or customer service. Qualifications typically include a bachelor’s degree or a combination of training and education. Some companies may also require in-house training that’s industry-specific.

What is a customer support analyst?

A Customer Support Analyst is a professional who assists customers by resolving their technical or service-related issues, often acting as the first point of contact for support inquiries. They analyze customer problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. Their primary goal is to ensure customer satisfaction by delivering timely and effective assistance, collecting feedback, and often helping to improve support processes. Customer Support Analysts work across various industries, including technology, finance, and retail.

What are the key skills and qualifications needed to thrive as a customer support analyst, and why are they important?

To thrive as a Customer Support Analyst, you need strong problem-solving abilities, knowledge of customer service principles, and usually a bachelor's degree or equivalent experience. Familiarity with CRM software (like Salesforce or Zendesk), ticketing systems, and basic troubleshooting tools is typically required. Excellent communication, patience, and active listening are standout soft skills for this role. These skills and qualities are crucial for efficiently resolving customer issues, ensuring satisfaction, and maintaining positive company reputation.

How does a customer support analyst typically collaborate with other departments to resolve customer issues?

Customer Support Analysts frequently work with teams such as Product Development, Engineering, and Sales to address complex customer problems. When an issue requires technical expertise or product changes, analysts escalate cases and provide detailed feedback to these departments, ensuring accurate and prompt solutions. This collaboration not only helps resolve individual cases but also contributes to identifying and fixing recurring issues, improving the overall customer experience. Regular communication and interdepartmental meetings are common to keep everyone aligned and informed.
More about Customer Support Analyst jobs
What are popular job titles related to Customer Support Analyst jobs in Portland, OR? For Customer Support Analyst jobs in Portland, OR, the most frequently searched job titles are:
What job categories do people searching Customer Support Analyst jobs in Portland, OR look for? The top searched job categories for Customer Support Analyst jobs in Portland, OR are:
What cities near Portland, OR are hiring for Customer Support Analyst jobs? Cities near Portland, OR with the most Customer Support Analyst job openings:
Customer Support Analyst jobs near you
Infographic showing various Customer Support Analyst job openings in Portland, OR as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $61,588 per year, or $29.6 per hour.

Customer Support Analyst

Vertisystem

Beaverton, OR

$16/hr

Contractor

Re-posted 13 days ago

Job description

Company Description

NA

Job Description

Job Title:         Customer Support Analyst

Location:         Beaverton, OR 97006

Duration:         6 months contract possibility to go longer

PR: $16/hr

Shift/Hours: 3 shifts 6am PST , 7am PST and 8am PST 8hours each Day one will be 8am-5pm rest of training (minimum of 2 weeks) will be 7am-4pm

 

Job Description:

Job Title: Customer Support Analyst
Overview: As an analyst, you will be responsible for enhancing each customer's relationship with Sage. This objective will be primarily accomplished by providing assistance for customers with questions or issues regarding Sage's products or services and their application in the customer's business operating environment. Support is provided in adherence to company guidelines, and will be performed through various channels (telephone, email, chat, etc.). Customer relationships will also be enhanced by the identification of customer needs that can be addressed by additional Sage products or services. In addition, analysts will regularly author articles for submission to the knowledge base and engage in team based project work.
Responsibilities:
Provides an Extraordinary Customer Experience by addressing inquiries using a variety of channels (telephone, email, chat, social media, etc.) in a support-center environment adhering to scheduled shifts, procedures, metrics, and departmental goals.
Identifies the root cause of the client's software or system issues and uses system analysis and testing techniques to solve low to moderately complex application or system issues.
Uses Knowledge Center Support (KCS) methodologies to efficiently resolve issues. Contributes to company knowledge capital by creating and modifying reusable solutions in the knowledge base according to established procedures and policies. Actively promotes the knowledge base to our customers. Maintains article quality standards.
Assists customers in gaining the most value from their Sage products and services.
Identifies additional opportunities for Sage solutions to benefit the customer's business needs.
Documents each customer contact using our contact tracking systems in a clear, concise, and understandable format. Escalate unresolved customer issues with all pertinent information included, to appropriate resources.
Works collaboratively and effectively within a team of peers. Maintains a positive, constructive attitude in the workplace. This includes presenting challenges in a positive light, offering constructive approaches to overcoming difficulties, and treating all individuals with respect.
Prioritizes work balancing importance from the customer perspective and operational efficiency. Follows through on commitments, communicates status of work, identifies and requests assistance with barriers that may interfere with progress. Adjusts workload when priorities and resources change, managing time and resources to ensure the best possible outcome for the customer, employee and organization.
Stays current on technical and business knowledge in all assigned applications, as well as support processes and procedures.

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