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Customer Support Analyst Jobs in Remote, OR (NOW HIRING)

Landis+Gyr

Sr Analyst, Cloud Services

OR · Remote

$90K - $119K/yr

Provides operational data support for internal and external customers. * Writes complex SQL queries to analyze data and generate, monitor, and maintain informational reports. * Validates data ...

Orenco Systems

Controls Engineering Manager

Sutherlin, OR · On-site

$136K - $186K/yr

Models, tests, and measures output and data to analyze performance or quality issues and develop ... Supports customers in scaling their panel volume, ensuring that Orenco's control solutions help ...

Orenco Systems

Controls Engineering Manager

Sutherlin, OR · On-site

$82K - $106K/yr

Models, tests, and measures output and data to analyze performance or quality issues and develop ... Supports customers in scaling their panel volume, ensuring that Orenco's control solutions help ...

Project Sapiens

Senior Business Analyst

OR · Remote

$94K - $122K/yr

Provide guidance and a support to the business analysis team while acting as a Subject Matter ... Excellent customer communication skills * Experience working within a born-in-the-cloud environment ...

Sapiens

Senior Business Analyst

OR · On-site +1

$86K - $112K/yr

Provide guidance and a support to the business analysis team while acting as a Subject Matter ... Excellent customer communication skills * Experience working within a born-in-the-cloud environment ...

Orenco Systems

Controls Engineering Manager

Sutherlin, OR · On-site

$136K - $186K/yr

Models, tests, and measures output and data to analyze performance or quality issues and develop ... Supports customers in scaling their panel volume, ensuring that Orenco's control solutions help ...

Lumen Technologies

Lead IT Systems Analyst

OR · Remote

At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where ... Support and influence negotiation strategies for high-value software transactions and key licensing ...

Lumen Technologies

Senior Lead Monetization Analyst

OR · Remote

At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where ... With real support and shared accountability, teams collaborate better, move faster, and deliver ...

Lincare Holdings, Inc.

Customer Service Rep

Roseburg, OR · On-site

$15.25 - $21/hr

... supporting compliance to physician direction. JOB FUNCTIONS: * Communicates with customers via ... Read and analyze documents such as patient orders * Comprehend pharmacy prescription terminology

Lincare Holdings

Customer Service Rep

Roseburg, OR · On-site

$15.25 - $21/hr

... supporting compliance to physician direction. Job Functions * Communicates with customers via ... Read and analyze documents such as patient orders * Comprehend pharmacy prescription terminology

Lincare

Customer Service Rep

Roseburg, OR

$15.25 - $21/hr

... supporting compliance to physician direction. JOB FUNCTIONS: * Communicates with customers via ... Read and analyze documents such as patient orders * Comprehend pharmacy prescription terminology

Purple Rain

Customer Success Manager

OR · Remote

... support queries with a smile, - You'll proactively engage newly onboarded customers by ensuring ... analytics, reports and KPIs - Solicit references, referrals, and testimonials from customers ...

Purple Rain

Customer Success Manager

OR · On-site

... support queries with a smile, - You'll proactively engage newly onboarded customers by ensuring ... analytics, reports and KPIs - Solicit references, referrals, and testimonials from customers ...

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Customer Support Analyst information

See Remote, OR salary details

$12

$27

$39

How much do customer support analyst jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for customer support analyst in Remote, OR is $27.89, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $39.62 per hour, depending on experience, location, and employer.

What is a customer support analyst?

A Customer Support Analyst is a professional who assists customers by resolving their technical or service-related issues, often acting as the first point of contact for support inquiries. They analyze customer problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. Their primary goal is to ensure customer satisfaction by delivering timely and effective assistance, collecting feedback, and often helping to improve support processes. Customer Support Analysts work across various industries, including technology, finance, and retail.

What does a customer support analyst do?

A customer support analyst collects and analyzes customer data and then works to develop resolutions for issues. Job duties include communicating with customers through phone and email, executing research strategies to improve productivity and customer satisfaction, and promptly following up with customer requests. In this job, you use surveys, reports, and other techniques to troubleshoot issues, and you may train new employees. This career requires customer service and communication skills, and many employees prefer experience in sales, marketing, or customer service. Qualifications typically include a bachelor’s degree or a combination of training and education. Some companies may also require in-house training that’s industry-specific.

What are the key skills and qualifications needed to thrive as a customer support analyst, and why are they important?

To thrive as a Customer Support Analyst, you need strong problem-solving abilities, knowledge of customer service principles, and usually a bachelor's degree or equivalent experience. Familiarity with CRM software (like Salesforce or Zendesk), ticketing systems, and basic troubleshooting tools is typically required. Excellent communication, patience, and active listening are standout soft skills for this role. These skills and qualities are crucial for efficiently resolving customer issues, ensuring satisfaction, and maintaining positive company reputation.

How does a customer support analyst typically collaborate with other departments to resolve customer issues?

Customer Support Analysts frequently work with teams such as Product Development, Engineering, and Sales to address complex customer problems. When an issue requires technical expertise or product changes, analysts escalate cases and provide detailed feedback to these departments, ensuring accurate and prompt solutions. This collaboration not only helps resolve individual cases but also contributes to identifying and fixing recurring issues, improving the overall customer experience. Regular communication and interdepartmental meetings are common to keep everyone aligned and informed.
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What job categories do people searching Customer Support Analyst jobs in Remote, OR look for?

The top searched job categories for Customer Support Analyst jobs in Remote, OR are:

What cities near Remote, OR are hiring for Customer Support Analyst jobs?

Cities near Remote, OR with the most Customer Support Analyst job openings:

Customer Support Analyst jobs near you
Infographic showing various Customer Support Analyst job openings in Remote, OR as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, and 6% Contract. Highlights an 77% Physical, 2% Hybrid, and 21% Remote job distribution, with an average salary of $58,017 per year, or $27.9 per hour.

Sr. Business Intelligence Analyst

Lumen Technologies

OR • Remote

Full-time

Medical, Life

Posted 7 days ago

Lumen Technologies rating

8.6

Company rating: 8.6 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

12th of 99 rated telecommunications companies

Job description

Lumen is the trusted network for the AIpowered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, highperformance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you're ready to take ownership, deliver meaningful impact, and help shape the future of AIready connectivity, join us today.

The Role
Lumen is seeking a highly analytical and technically proficient Business Analyst to support the Lumen Connect digital platform and Ask Lumen AI initiatives. This role will be responsible for defining success metrics, building measurement frameworks, delivering actionable insights, and developing reporting solutions that drive product decisions, customer experience improvements, adoption, and operational efficiency.
 
The ideal candidate is not limited to traditional reporting tools. They can leverage modern analytics platforms, AI-powered tools, coding assistants, and custom development techniques to rapidly build dashboards, automate analysis, and uncover business insights from complex data sources. The role supports key initiatives focused on portal adoption, customer engagement, self-service effectiveness, and AI experience optimization.
The Main Responsibilities
Analytics Strategy & KPI Development
  • Define and maintain business and product KPIs for Lumen Connect and Ask Lumen.
  • Establish measurement frameworks aligned with product objectives and business outcomes.
  • Develop executive scorecards and operational reporting that provide visibility into platform performance.
  • Identify leading and lagging indicators that measure customer adoption, engagement, self-service success, and business value. 
Reporting & Dashboard Development
  • Design, develop, and maintain dashboards and analytics solutions for product, operations, customer support, and executive stakeholders.
  • Create reporting solutions using Power BI, Adobe Analytics, SQL, Python, APIs, and custom analytics applications.
  • Build self-service reporting capabilities that enable business users to access data independently.
  • Automate reporting processes and reduce manual data preparation activities.
AI & Digital Experience Analytics
  • Measure and analyze Ask Lumen AI adoption, engagement, usage patterns, escalation trends, customer feedback, and business outcomes.
  • Analyze digital customer journeys across Lumen Connect to identify friction points and improvement opportunities.
  • Evaluate the effectiveness of self-service capabilities, customer workflows, and AI-assisted experiences.
  • Provide recommendations to improve customer experience, adoption, and operational efficiency. 
Data Analysis & Insights
  • Perform detailed analysis of customer behavior, portal usage, feature adoption, engagement, and operational processes.
  • Identify trends, anomalies, risks, and opportunities within large datasets.
  • Translate complex analytical findings into actionable business recommendations.
  • Support product planning and prioritization through data-driven insights.
Technology & Innovation
  • Leverage AI-powered tools such as Microsoft Copilot, GitHub Copilot, coding assistants, and other generative AI technologies to accelerate analytics development and insight generation.
  • Build custom dashboards, analytics applications, data integrations, and automated reporting solutions using modern development approaches.
  • Utilize APIs, cloud platforms, SQL, Python, and AI-assisted development tools to solve business problems when standard reporting platforms are insufficient.
  • Continuously evaluate emerging analytics and AI technologies that can improve reporting efficiency and business intelligence capabilities.
What We Look For in a Candidate
  • Bachelor's degree in Business, Analytics, Computer Science, Information Systems, Statistics, Engineering, or related field.
  • 5+ years of experience in business analysis, product analytics, digital analytics, or business intelligence.
  • Advanced SQL skills and experience working with large datasets.
  • Experience developing dashboards and reporting solutions using Power BI, Adobe Analytics, or similar analytics platforms.
  • Strong analytical and problem-solving skills.
  • Experience translating business questions into measurable metrics and reporting frameworks.
  • Ability to communicate insights effectively to both technical and executive audiences.
  • Strong stakeholder management and cross-functional collaboration skills.
Preferred Qualifications
  • Experience in digital product analytics, customer experience analytics, or SaaS platforms.
  • Experience with Python, APIs, data integration, and automation.
  • Experience building custom analytics applications or data products.
  • Experience using AI-powered development and productivity tools.
  • Knowledge of web analytics, digital customer journeys, and user behavior analysis.
  • Experience supporting AI-enabled products, conversational AI, or customer self-service platforms.
  • Experience working within agile product development environments.
Success Measures
This role will be expected to drive measurable improvements in:
  • Lumen Connect adoption and engagement
  • Customer self-service utilization
  • Feature adoption and usage trends
  • Digital customer experience
  • Ask Lumen AI adoption and effectiveness
  • Executive reporting maturity
  • Data-driven decision making
  • Reporting automation and operational efficiency
  • Customer satisfaction and business outcomes 
Ideal Profile: Someone who combines the mindset of a Business Analyst, Product Analyst, Data Analyst, and AI-enabled developer. This person should be comfortable moving from executive presentations and KPI discussions to writing SQL, using Copilot to generate code, building custom dashboards, and creating automated analytics solutions that deliver business value.
Compensation
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$84,629 - $112,838 in these states: AL  AR  AZ  FL  GA  IA  ID  IN  KS  KY  LA  ME  MO  MS  MT  ND  NE  NM  OH  OK  PA  SC  SD  TN  UT  VT  WI  WV  WY 
$88,860 - $118,480 in these states: CO  HI  MI  MN  NC  NH  NV  OR  RI 
$93,092 - $124,122 in these states: AK  CA  CT  DC  DE  IL  MA  MD  NJ  NY  TX  VA  WA 
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.   Learn more about Lumen's: Benefits

Bonus Structure

#LI-Remote

What to Expect Next

Requisition #: 343205

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AIfocused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. 

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.  

To learn more about Life at Lumen and how we live the Lumen 8, please visit:  
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

To review Lumen's Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

What Lumen Technologies employees say

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About Lumen Technologies

Sourced by ZipRecruiter

Lumen Technologies, headquartered in Monroe, LA, US, is a leader in the telecommunications industry. The company provides an array of solutions ranging from voice, broadband, and video services for consumers, businesses, and governmental agencies. Additionally, they offer data management, cloud, network, and IT services for enterprise customers. Lumen Technologies was founded in 1930, originally as the Louisiana Long Distance Independent Telephone Company. The company’s mission is to further human progress through technology, promoting a robust digital ecosystem, which is reflective of their core values of trust, respect, and innovative problem-solving that aims to have a significant impact on their clients' businesses.

Industry

Media and telecom

Company size

10,000+ Employees

Headquarters location

Monroe, LA, US

Year founded

1968

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