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Customer Support Analyst Jobs in Remote, OR (NOW HIRING)

AGFA

Customer Support Analyst, Tier 1

OR · On-site +1

The Customer Support Analyst, Tier 1 will consult with users to provide remote technical support and services. The Customer Support Analyst, Tier 1 will use a wide variety of systems analysis ...

Agfa

Customer Support Analyst, Tier 1

OR · Remote

The Customer Support Analyst, Tier 1 will consult with users to provide remote technical support and services. The Customer Support Analyst, Tier 1 will use a wide variety of systems analysis ...

Chobani

Senior Analyst, Customer Supply Chain

OR · On-site

$73K - $91K/yr

Support execution of customer supply chain strategies across assigned accounts, ensuring alignment to sales and inventory goals * Analyze complex datasets (forecast, inventory, shipments, POS) to ...

Atos

Alliance Manager ServiceNow

OR · On-site

Support analyst relationships to improve market perception, influence evaluations, and support leadership positioning. Support regional teams to deliver consistent alliance performance, customer ...

Sapiens

Business Analyst

OR · On-site +1

Supports the project team to ensure that technology solutions completely and accurately resolve the ... Excellent customer communication skills. * Experience working within a born-in-the-cloud ...

Project Sapiens

Business Analyst

OR · Remote

Supports the project team to ensure that technology solutions completely and accurately resolve the ... Excellent customer communication skills. * Experience working within a born-in-the-cloud ...

Lumen Technologies

Lead Finance Analyst

OR · On-site +1

$84K - $112K/yr

At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where ... You will support partner sales channels, including renewals and migrations from legacy to growth ...

New

Orenco Systems

Controls Engineering Manager

Sutherlin, OR · On-site

$136K - $186K/yr

Models, tests, and measures output and data to analyze performance or quality issues and develop ... Supports customers in scaling their panel volume, ensuring that Orenco's control solutions help ...

Orenco Systems

Controls Engineering Manager

Sutherlin, OR · On-site

$82K - $106K/yr

Models, tests, and measures output and data to analyze performance or quality issues and develop ... Supports customers in scaling their panel volume, ensuring that Orenco's control solutions help ...

Orenco Systems

Controls Engineering Manager

Sutherlin, OR · On-site

$136K - $186K/yr

Models, tests, and measures output and data to analyze performance or quality issues and develop ... Supports customers in scaling their panel volume, ensuring that Orenco's control solutions help ...

Sapiens

Associate Business Analyst

OR · On-site +1

Supports the project team to ensure that technology solutions completely and accurately resolve the ... Sapiens is headquartered in London, serving customers in property and casualty, life, reinsurance ...

Sara Software Systems

Be Seen First

Senior Business Analyst

OR · Remote

$94K - $122K/yr

Support the SBU IT strategy and maintain strong alignment with the business while delivering ... We serve the business needs of our customers by providing strategy, program management ...

New

Sara Software Systems

Be Seen First

Senior Business Analyst

OR · Remote

$94K - $122K/yr

Support the SBU IT strategy and maintain strong alignment with the business while delivering ... We serve the business needs of our customers by providing strategy, program management ...

New

Purple Rain

Customer Success Manager

OR · On-site

... support queries with a smile, - You'll proactively engage newly onboarded customers by ensuring ... analytics, reports and KPIs - Solicit references, referrals, and testimonials from customers ...

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All JobsCustomer Support Analyst JobsCustomer Support Analyst Jobs in Remote, OR

Customer Support Analyst information

See Remote, OR salary details

$12

$27

$39

How much do customer support analyst jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for customer support analyst in Remote, OR is $27.89, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $39.62 per hour, depending on experience, location, and employer.

What Does a Customer Support Analyst Do?

A customer support analyst collects and analyzes customer data and then works to develop resolutions for issues. Job duties include communicating with customers through phone and email, executing research strategies to improve productivity and customer satisfaction, and promptly following up with customer requests. In this job, you use surveys, reports, and other techniques to troubleshoot issues, and you may train new employees. This career requires customer service and communication skills, and many employees prefer experience in sales, marketing, or customer service. Qualifications typically include a bachelor’s degree or a combination of training and education. Some companies may also require in-house training that’s industry-specific.

What is a Customer Support Analyst?

A Customer Support Analyst is a professional who assists customers by resolving their technical or service-related issues, often acting as the first point of contact for support inquiries. They analyze customer problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. Their primary goal is to ensure customer satisfaction by delivering timely and effective assistance, collecting feedback, and often helping to improve support processes. Customer Support Analysts work across various industries, including technology, finance, and retail.

What are the key skills and qualifications needed to thrive as a Customer Support Analyst, and why are they important?

To thrive as a Customer Support Analyst, you need strong problem-solving abilities, knowledge of customer service principles, and usually a bachelor's degree or equivalent experience. Familiarity with CRM software (like Salesforce or Zendesk), ticketing systems, and basic troubleshooting tools is typically required. Excellent communication, patience, and active listening are standout soft skills for this role. These skills and qualities are crucial for efficiently resolving customer issues, ensuring satisfaction, and maintaining positive company reputation.

How does a Customer Support Analyst typically collaborate with other departments to resolve customer issues?

Customer Support Analysts frequently work with teams such as Product Development, Engineering, and Sales to address complex customer problems. When an issue requires technical expertise or product changes, analysts escalate cases and provide detailed feedback to these departments, ensuring accurate and prompt solutions. This collaboration not only helps resolve individual cases but also contributes to identifying and fixing recurring issues, improving the overall customer experience. Regular communication and interdepartmental meetings are common to keep everyone aligned and informed.
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Infographic showing various Customer Support Analyst job openings in Remote, OR as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $58,017 per year, or $27.9 per hour.

Customer Support Analyst, Tier 1

AGFA

OR • On-site, Remote

Full-time

Re-posted 28 days ago

Job description

Agfa HealthCare, is a division of the Agfa-Gevaert Group which is headquartered in Mortsel, Belgium and traded on Euronext Brussels (AGFB).
At Agfa HealthCare, we support healthcare professionals across the globe to transform the delivery of care. Our focus is 100% on providing best-of-suite Imaging IT software solutions that enable secure, effective and sustainable imaging data management.
From product development to implementation, our unified Enterprise Imaging Platform is purpose-built to reduce complexity, improve productivity and deliver clinical value. We use our proven track record as an innovator, our in-depth medical knowledge and our strategic guidance to help healthcare providers achieve their clinical, operational and business strategies.
The Customer Support Analyst, Tier 1 will consult with users to provide remote technical support and services. The Customer Support Analyst, Tier 1 will use a wide variety of systems analysis techniques and procedures as well as creativity and latitude to resolve customer issues and requests.
Location:
  • Remote: Canada / US

What You'll Do:
  • Provide telephone and remote access, consultation and technical expertise to Agfa customers, Field Engineers, Sales and Implementation Teams.
  • Utilize support software for call logging and tracking.
  • Document solution and resolution steps in product knowledge database to ensure problems and solutions are communicated to all necessary service organizations.
  • Manage escalations, complaints to Level 2 and Development, and follow through as point of contact to higher level support teams.
  • Attend Agfa product-training, underlying technologies courses and maintain an expert working knowledge of targeted products and solutions.
  • Participate in visits to customer sites.
  • Ensuring a high customer satisfaction rate.
  • Timely handling of incidents according to Agfa's policies and processes.
  • Being knowledgeable and up to date on latest versions of our own products & solutions, underlying platforms and relevant 3rd party products.
  • Meeting/respecting SLA-requirements defined in the Service Level Agreements (SLA).
  • This description is not intended to be an exhaustive list of responsibilities for this position. As such, additional activities not listed here may be involved, and other duties as assigned by management may be required of the incumbent.

Who You Are:
  • Bachelor's Degree in Computer Science and/or Information Systems or an equivalent combination of education and experience.
  • Technical and practical knowledge of IT-Infrastructure Solutions (such as data base solutions, different operating systems, server landscape) and Agfa products.
  • Three years previous work experience in a technical customer support role in a high-tech company or in a high-volume customer support environment, including one year in Healthcare IT. Medical imaging experience a plus.
  • Strong technical experience and able to work with teams in a virtual environment.
  • General knowledge of networking and operating systems (Linux, UNIX, and Windows), databases (Oracle), remote connectivity, security and image processing.
  • Experience with and understanding of HL7 or DICOM is preferred.
  • Knowledge of Programming Languages VB/ASP, VB.NET, HTML, XML - is a plus.
  • Knowledge of Data Manipulation Languages - SQL, PL/SQL - is a plus.
  • Excellent communication and customer service skills.
  • Exposure to information systems in a hospital environment would be an asset.
  • Industry certification is preferred.
  • Previous knowledge of Agfa software or similar industry PACS, HIS, RIS or EMR products, hospital workflow and a demonstrated capability to learn cutting edge new applications and technologies.
  • Superior multitasking skills.
  • Ability to work in a fast-paced environment.
  • Demonstrated resourcefulness to see problems and issues through resolution.
  • Strong communications skills (verbal/written) to interact effectively and professionally with both internal and external customers.
  • Must be eligible to travel.

Our Values:
  • Own It (I do what I say, full accountability for results, finding solutions and Practice ethical and safe behaviors)
  • Play as One (Collaborate for a common goal, diverse perspectives. Listen and communicate with respect, support decision for teams' benefits)
  • Move Forward (Embrace change, explore opportunities to innovate, feedback and improve performance, Proactive steps to resolve issues and continuous progress).
  • Drive Value (Bold choices to maximize value creation, customer deliver exceptional value, add value to all stakeholders, use data to generate crucial insights and outcomes).

What we offer now and in the future:
  • Dynamic global organization with a history of innovation and strong product portfolio.
  • Challenging environment combined with a supportive management structure.
  • Career development and growth.
  • Competitive salary and benefit package.
  • Friendly work environment surrounded by dedicated and professional colleagues.

Diversity and Inclusion:
At Agfa, our mission at Agfa is to ensure that everyone belongs. We believe that diversity and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our company, products, and services great.
We offer a rewarding career in a field that impacts lives, the opportunity to work with a talented and committed team of individuals, training and career development programs, and a competitive compensation and benefits package. If you want to be part of this experience, we'll take you there!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment application process, please contact agfahealthcarehrna@agfa.com.
At Agfa HealthCare, we are passionate about creating an inclusive workplace that promotes diversity of Age, Gender, Gender Identity or expression, Race, Sexual Orientation, Physical Ability, Ethnicity, or any other aspect that makes someone unique. The differences among us are our strengths. We are committed to promoting a diverse, equal and inclusive workplace that fully represents the different cultures, viewpoints and backgrounds of our global organization and the world we live in.
Learn more about Agfa HealthCare and follow us on Instagram.

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