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Customer Support Analyst Jobs in Remote, OR (NOW HIRING)

INFICON

Senior Field Applications Engineer

OR · On-site +1

$85K - $120K/yr

Conduct data collection, analysis, and reporting to support customer process health reviews and performance discussions. * Manage customer ticket queues for assigned accounts; drive timely resolution ...

INFICON

Senior Field Applications Engineer

OR · Hybrid

$85K - $120K/yr

Conduct data collection, analysis, and reporting to support customer process health reviews and performance discussions. * Manage customer ticket queues for assigned accounts; drive timely resolution ...

Landis+Gyr

Solutions Integrations Architect

OR · On-site

$59 - $77.75/hr

Collaborate with analysts, designers, and system owners in the testing of newly-integrated software ... support for customer's technical teams to develop their AMI business integration rules and process ...

Socket.dev

Chief Marketing Officer

Roseburg, OR · On-site

$180 - $240/hr

... supporting Tribal workforce development Position Overview The CMO oversees marketing strategies, brand architecture, performance analytics, customer insights, and multi-channel campaign execution ...

New

SOSi

Data Scientist

Myrtle Point, OR

SOSi is seeking a Data Scientist to support mission requirements for a structured approach to ... driven analytics for a DoD customer. The primary objective of the program is to bridge the ...

SOSi

Data Scientist

OR

SOSi is seeking a Data Scientist to support mission requirements for a structured approach to ... driven analytics for a DoD customer. The primary objective of the program is to bridge the ...

SOSi

Data Scientist

OR · On-site +1

SOSi is seeking a Data Scientist to support mission requirements for a structured approach to ... driven analytics for a DoD customer. The primary objective of the program is to bridge the ...

Project Sapiens

Pre-Sales Engineer, Workers' Comp

OR · Remote

... analysis * Architecting solutions to address customer's business requirements * Preparation ... Contribute and support SOW generation. * Provide timely and accurate communication to management ...

Lumen Technologies

Senior Data Scientist

OR · Remote

$84K - $112K/yr

At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where ... Build and enhance Databricks-based AI and analytics solutions that improve how Finance teams access ...

Koerber

Technical Product Lead

OR · On-site

$156K - $181K/yr

Translate customer and business needs into functional requirements, acceptance criteria, and TDP ... Ability to support decision-making through structured analysis and clear documentation. Education ...

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All JobsCustomer Support Analyst JobsCustomer Support Analyst Jobs in Remote, OR

Customer Support Analyst information

See Remote, OR salary details

$12

$27

$39

How much do customer support analyst jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for customer support analyst in Remote, OR is $27.89, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $39.62 per hour, depending on experience, location, and employer.

What does a customer support analyst do?

A customer support analyst collects and analyzes customer data and then works to develop resolutions for issues. Job duties include communicating with customers through phone and email, executing research strategies to improve productivity and customer satisfaction, and promptly following up with customer requests. In this job, you use surveys, reports, and other techniques to troubleshoot issues, and you may train new employees. This career requires customer service and communication skills, and many employees prefer experience in sales, marketing, or customer service. Qualifications typically include a bachelor’s degree or a combination of training and education. Some companies may also require in-house training that’s industry-specific.

What is a customer support analyst?

A Customer Support Analyst is a professional who assists customers by resolving their technical or service-related issues, often acting as the first point of contact for support inquiries. They analyze customer problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. Their primary goal is to ensure customer satisfaction by delivering timely and effective assistance, collecting feedback, and often helping to improve support processes. Customer Support Analysts work across various industries, including technology, finance, and retail.

What are the key skills and qualifications needed to thrive as a customer support analyst, and why are they important?

To thrive as a Customer Support Analyst, you need strong problem-solving abilities, knowledge of customer service principles, and usually a bachelor's degree or equivalent experience. Familiarity with CRM software (like Salesforce or Zendesk), ticketing systems, and basic troubleshooting tools is typically required. Excellent communication, patience, and active listening are standout soft skills for this role. These skills and qualities are crucial for efficiently resolving customer issues, ensuring satisfaction, and maintaining positive company reputation.

How does a customer support analyst typically collaborate with other departments to resolve customer issues?

Customer Support Analysts frequently work with teams such as Product Development, Engineering, and Sales to address complex customer problems. When an issue requires technical expertise or product changes, analysts escalate cases and provide detailed feedback to these departments, ensuring accurate and prompt solutions. This collaboration not only helps resolve individual cases but also contributes to identifying and fixing recurring issues, improving the overall customer experience. Regular communication and interdepartmental meetings are common to keep everyone aligned and informed.
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Customer Support Analyst jobs near you
Infographic showing various Customer Support Analyst job openings in Remote, OR as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,017 per year, or $27.9 per hour.

Senior Field Applications Engineer

INFICON

OR • On-site, Remote

$85K - $120K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

Company Description
INFICON is a leading provider of innovative instrumentation, critical sensor technologies, and Smart Manufacturing/Industry 4.0 software solutions that enhance productivity and quality of tools, processes, and complete factories. These analysis, measurement and control products are essential for gas leak detection in air conditioning/refrigeration and automotive manufacturing. They are vital to equipment manufacturers and end-users in the complex fabrication of semiconductors and thin film coatings for optics, flat panel displays, solar cells and industrial vacuum coating applications. Other users of our vacuum-based processes include the life sciences, research, aerospace, packaging, heat treatment, laser cutting and many other industrial processes. We also leverage our expertise in vacuum technology to provide unique, toxic chemical analysis products for emergency response, security, and environmental health and safety.
Job Description
The Field Applications Engineer (FAE) is the core technical role of INFICON's Applications Engineering team, owning the complete post-sales technical lifecycle for assigned accounts. This role is responsible for product installation, fleet health, advanced troubleshooting, SOP authorship, and customer technical training. The FAE is the primary technical interface for process and equipment engineers at customer sites, providing the reliable technical foundation that enables INFICON's customers to run their processes at full capability.
Qualifications
Core Responsibilities
  • Own and execute post-sales product installations (NoaK and repeat), including fleet calibration and copy-exact matching across customer sites.
  • Perform advanced troubleshooting using structured problem-solving methodologies (8D, root cause analysis); resolve issues within scope or escalate with full documentation.
  • Configure and maintain FabGuard controllers and SmartFDC systems; support subfab tie-in and IT/network integration at customer facilities.
  • Author and maintain SOPs, BKMs, and technical training materials for assigned products and accounts.
  • Deliver on-site and remote technical training sessions to customer process, equipment, and operations teams.
  • Conduct data collection, analysis, and reporting to support customer process health reviews and performance discussions.
  • Manage customer ticket queues for assigned accounts; drive timely resolution and clear communication with customers.
  • Document all activities in CRM and ticketing systems to ensure accurate and current account records.
  • Support demo and FoaK activities as directed by Senior FAE or Lead Engineer.
  • Collaborate cross-functionally with IMS Applications, FabGuard Applications, and Service teams to resolve complex technical issues.

Required Qualifications
  • Bachelor's degree in Electrical Engineering, Mechanical Engineering, Chemical Engineering, Physics, or a related technical field.
  • 2-4 years of experience in field applications, systems integration, or technical support in the semiconductor or instrumentation industry.
  • Hands-on experience with hardware installation and configuration in a fab or industrial environment.
  • Working familiarity with data analysis tools (Excel, Python, or equivalent).
  • Ability to obtain semiconductor fab site access and comply with customer facility protocols.
  • Willingness and ability to travel domestically.

Preferred Qualifications
  • Experience with INFICON products (RGAs, leak detectors, vacuum gauges, FabGuard, SmartFDC).
  • Familiarity with semiconductor manufacturing processes (etch, deposition, EUV, PVD, CVD).
  • OPC/Modbus/SECS protocol knowledge.
  • FG (FabGuard) recipe setup or similar process monitoring software experience.

Key Competencies
  • Deep product and systems knowledge (hardware and software)
  • Structured troubleshooting and root cause analysis
  • Technical documentation discipline
  • Customer communication and service orientation
  • Project coordination and multitasking under pressure

Physical & Travel Requirements
Ability to lift up to 50 lbs. Ability to work in cleanroom environments. Frequent domestic travel required.
Additional Information
Annual Compensation Range: $85,000-$120,000
Your total compensation is structured for performance and growth, with clear earning potential beyond a base salary built on a base + sales incentive + profit sharing model where both the Sales Incentive Plan and Profit Sharing are each calculated as 10% of your total compensation, giving you greater upside as you succeed. Additional benefits include an 8% 401k match, potential car and remote allowances, and a comprehensive benefits package. Actual compensation will be determined based on experience, location, and other factors permitted by law.
This is a hybrid, field-based position. Employees will primarily work remotely while also traveling to customer sites as needed to support business objectives and build customer relationships
INFICON provides a dynamic work environment that promotes diversity, equity, and inclusion. Our employees experience ongoing green initiatives, flexible work hours, and a variety of health and wellness programs.
INFICON's forward-thinking approach offers countless opportunities to design, support, and manufacture a diverse product portfolio that expands globally. Our Lean and Agile work environment offers competitive compensation, relocation assistance, a discretionary bonus, and generous employee benefits; major medical, dental, health, vision, 401K, vacation and sick time, tuition reimbursement, and more!
INFICON is committed to ensuring that our online application process provides an equal opportunity to all job seekers that apply without regard to race, religion, ethnicity, national origin, citizenship, gender, age, protected veteran status, disability status, genetic information, sexual orientation, or any other protected characteristic. A notice describing Federal equal employment opportunity laws is available here to reaffirm this commitment. Any contact that would like to request a reasonable accommodation to participate in the application process should contact us.careers@inficon.com.
INFICON, Inc. strictly complies with all aspects of the Export Administration Regulations ('EAR'), including those sections dealing with deemed exports to foreign nationals.
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