Customer Support Analyst Jobs in Remote, OR (NOW HIRING)

Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world-from the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better.

Our comprehensive portfolio of over 400 products is fully integrated and built to serve our customers across the full spectrum of their eye health needs throughout their lives. Our iconic brand is built on the deep trust and loyalty of our customers established over our 170-year history. We have a significant global research, development, manufacturing and commercial footprint of approximately 13,000 employees and a presence in approximately 100 countries, extending our reach to billions of potential customers across the globe. We have long been associated with many of the most significant advances in eye health, and we believe we are well positioned to continue leading the advancement of eye health in the future.

Overview

Join Bausch + Lomb Consumer Healthcare as part of a high-performing, collaborative team supporting leading brands in the categories we serve. We are seeking a results-oriented professional to drive growth and strengthen our partnership with CVS.

The Strategic Account Manager (SAM) is responsible for driving sustainable sales growth across assigned customer accounts. This role partners cross-functionally to develop and execute strategic business plans, support innovation launches, and ensure alignment with broader organizational objectives.

The SAM will manage customer relationships, analyze business performance, and contribute to delivering measurable results, while effectively managing trade investments and operating within budget.

Responsibilities

• Build and maintain effective relationships with key customer stakeholders to support strong account performance and customer satisfaction
• Analyze business performance and market trends to inform strategies that support sales growth and customer objectives
• Collaborate with Sales Strategy and Category Management to develop and implement business plans
• Execute strategies, programs, and processes that contribute to achieving account and organizational goals
• Coordinate promotional activities and ensure alignment with customer and business priorities
• Manage budgets and trade investments responsibly while optimizing return on investment
• Support forecasting, goal setting, and performance tracking, and communicate insights and progress to leadership
• Leverage data, analytics, and AI-enabled tools to generate insights, support decision-making, and enhance account performance

Qualifications

• At least 5 years of experience in consumer health, consumer packaged goods (CPG), or related sales environments
• Strong communication and presentation skills, with the ability to convey ideas clearly and effectively
• Analytical mindset with the ability to interpret data and support business decisions
• Ability to manage multiple priorities and deliver results in both team-based and independent work settings

• Strong organizational and planning skills
• Proficiency with business tools and systems (e.g., Microsoft Office)
• Experience with data or analytics platforms (such as IRI or similar tools) is a plus
• Demonstrated ability or openness to leveraging digital tools and AI-enabled technologies (e.g., Microsoft Copilot or similar) to analyze data, generate insights, and support decision-making and efficiency

Preferred Experience

• Experience working with drug retail or large national accounts
• Ability to collaborate across functional teams, including marketing, supply chain, and sales
• Experience influencing stakeholders and contributing to cross-functional initiatives
• Track record of supporting business outcomes through data-informed decision making
• Experience managing competing priorities and adapting to changing business needs

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

For U.S. locations that require disclosure of compensation, the starting pay for this role is between $135,000.00 and $180,000.00. The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors.

U.S. based employees may be eligible for short-term and/or long-term incentives. They may also be eligible to participate in medical, dental, vision insurance, disability and life insurance,  a 401(k) plan and company match, a tuition reimbursement program (select degrees), company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive sick time, floating holidays and paid vacation.

Job Applicants should be aware of job offer scams perpetrated through the use of the Internet and social media platforms.

To learn more please read Bausch + Lomb's Job Offer Fraud Statement.

What We Offer:

   Comprehensive health, wellness, and retirement benefits.
   Paid time off and programs that support work-life balance.
   Opportunities to learn, grow, and contribute to meaningful work.
Check out our US benefits here - Employee Benefits: Bausch + Lomb

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

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