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Customer Support Analyst Jobs in Remote, OR (NOW HIRING)

Purple Rain

Customer Success Manager

OR

... support queries with a smile, - You'll proactively engage newly onboarded customers by ensuring ... analytics, reports and KPIs - Solicit references, referrals, and testimonials from customers ...

RR Donnelley

Sr eBilling Analyst - Legal

OR · On-site +1

$31.25 - $33.65/hr

Whether it's supporting law firms with critical document production or helping financial ... Ensure team provides outstanding service to client, while building strong customer relationships.

RR Donnelley

Sr eBilling Analyst - Legal

OR · On-site

$31.25 - $33.65/hr

Whether it's supporting law firms with critical document production or helping financial ... Ensure team provides outstanding service to client, while building strong customer relationships.

Koerber

Aftermarket Sales Manager

OR

... support, OEM improvement analysis, etc.) * You will pursue and manage service contracts and schedules, including annual renewals * You will organize and lead ongoing support meetings with customer ...

New

Lumen Technologies

Cybersecurity Assurance Analyst (Audit)

OR · On-site +1

$105K - $141K/yr

At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where ... This role supports multiple compliance programs. The Senior Information Security Auditor will have ...

New

Lumen Technologies

CUSTOMER SUCCESS CONSULTANT-INDIRECT

OR · On-site

$71K - $95K/yr

... support to resolve * Define and execute revenue growth methodology aligned with partner and ... Strong analytical skills with the ability to translate data into customer insights and leverage ...

Domino's

Customer Service Rep

Myrtle Creek, OR · On-site

$15 - $20.25/hr

... and support. Our people are the reason we're successful today, and why we'll continue to be ... analyze and compile data, make judgments and decisions Physical Requirements including, but not ...

Domino's Pizza

Customer Service Rep

Myrtle Creek, OR · On-site

$15 - $20.25/hr

... and support. Our people are the reason we're successful today, and why we'll continue to be ... analyze and compile data, make judgments and decisions Physical Requirements including, but not ...

Domino's Franchise

Customer Service Rep

Myrtle Creek, OR

$15 - $20.25/hr

... and support. Our people are the reason we're successful today, and why we'll continue to be ... analyze and compile data, make judgments and decisions Physical Requirements including, but not ...

Team8

Bluespine-Director of Customer Success

OR · On-site +1

... support self-funded employers in reducing healthcare expenses. Through innovative data analysis, Bluespine helps minimize unnecessary costs without altering employee benefits or requiring changes in ...

AGFA

Field Service Engineer - Kentucky

OR · On-site +1

... customer at one or many locations by providing the on-site support and maintenance of Agfa DR ... Installs software, hardware and executes performance analysis as needed for DR and imaging.

AGFA

Field Service Engineer - Kentucky

OR · On-site

... customer at one or many locations by providing the on-site support and maintenance of Agfa DR ... Installs software, hardware and executes performance analysis as needed for DR and imaging.

AGFA

Field Service Engineer - Colorado

OR · On-site +1

... customer at one or many locations by providing the on-site support and maintenance of Agfa DR ... Installs software, hardware and executes performance analysis as needed for DR and imaging.

AGFA

Field Service Engineer - Colorado

OR · On-site

... customer at one or many locations by providing the on-site support and maintenance of Agfa DR ... Installs software, hardware and executes performance analysis as needed for DR and imaging.

AGFA

Field Service Engineer - VA

OR · On-site

... customer at one or many locations by providing the on-site support and maintenance of Agfa DR ... Installs software, hardware and executes performance analysis as needed for DR and imaging.

AGFA

Field Service Engineer - VA

OR · On-site +1

... customer at one or many locations by providing the on-site support and maintenance of Agfa DR ... Installs software, hardware and executes performance analysis as needed for DR and imaging.

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All JobsCustomer Support Analyst JobsCustomer Support Analyst Jobs in Remote, OR

Customer Support Analyst information

See Remote, OR salary details

$12

$27

$39

How much do customer support analyst jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for customer support analyst in Remote, OR is $27.89, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $39.62 per hour, depending on experience, location, and employer.

What Does a Customer Support Analyst Do?

A customer support analyst collects and analyzes customer data and then works to develop resolutions for issues. Job duties include communicating with customers through phone and email, executing research strategies to improve productivity and customer satisfaction, and promptly following up with customer requests. In this job, you use surveys, reports, and other techniques to troubleshoot issues, and you may train new employees. This career requires customer service and communication skills, and many employees prefer experience in sales, marketing, or customer service. Qualifications typically include a bachelor’s degree or a combination of training and education. Some companies may also require in-house training that’s industry-specific.

What is a Customer Support Analyst?

A Customer Support Analyst is a professional who assists customers by resolving their technical or service-related issues, often acting as the first point of contact for support inquiries. They analyze customer problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. Their primary goal is to ensure customer satisfaction by delivering timely and effective assistance, collecting feedback, and often helping to improve support processes. Customer Support Analysts work across various industries, including technology, finance, and retail.

What are the key skills and qualifications needed to thrive as a Customer Support Analyst, and why are they important?

To thrive as a Customer Support Analyst, you need strong problem-solving abilities, knowledge of customer service principles, and usually a bachelor's degree or equivalent experience. Familiarity with CRM software (like Salesforce or Zendesk), ticketing systems, and basic troubleshooting tools is typically required. Excellent communication, patience, and active listening are standout soft skills for this role. These skills and qualities are crucial for efficiently resolving customer issues, ensuring satisfaction, and maintaining positive company reputation.

How does a Customer Support Analyst typically collaborate with other departments to resolve customer issues?

Customer Support Analysts frequently work with teams such as Product Development, Engineering, and Sales to address complex customer problems. When an issue requires technical expertise or product changes, analysts escalate cases and provide detailed feedback to these departments, ensuring accurate and prompt solutions. This collaboration not only helps resolve individual cases but also contributes to identifying and fixing recurring issues, improving the overall customer experience. Regular communication and interdepartmental meetings are common to keep everyone aligned and informed.
More about Customer Support Analyst jobs
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Customer Support Analyst jobs near you
Infographic showing various Customer Support Analyst job openings in Remote, OR as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $58,017 per year, or $27.9 per hour.

Customer Success Manager

Purple Rain

OR

Part-time

Re-posted 17 days ago

Job description

Company Description

MadridBlues, the parent company of several e-commerce & SaaS platforms is looking for a dynamic teammate to join us to work in an environment where the demands and directions of work are constantly changing. We are a fully distributed team from over 10+ countries.

Job Description

- Build and setup processes for customer success using industry best practises for SaaS
- You're the face of our team as you'll be building great customer relationships, and managing incoming calls and customer inquiries over email and instant messaging,
- You'll enjoy working with our customers to empathise and resolve technical, billing or general support queries with a smile,
- You'll proactively engage newly onboarded customers by ensuring that they're making the most out of our features,
- You are able to notice trends among customer issues and communicate those to the Engineering & Product team,
- You can help us brainstorm and problem-solve ways we can improve our customer experience and implement those initiatives.
- Taking ownership of accounts and managing their onboarding, success, retention, and renewal processes
- Consult regularly with clients to fully understand their needs and actively solve pain points.
- Respond quickly to customer-submitted questions and requests
- Maintain portfolio and monitoring analytics, reports and KPIs
- Solicit references, referrals, and testimonials from customers
- Collaborate with product, marketing, and sales teams to communicate customer needs to design ideal offering/features
- Manage the customer renewal process and identify upsell opportunities


Qualifications

You love multi-tasking. You love knowing that each day is different and you never know exactly what's going to happen. You are excited to find out what the next big thing is in the sales scene. You love being in fast-paced environments where you are constantly learning. And you love helping people.

Previous experience in customer success is a big bonus (even better if in a SaaS startup)
A proven track record of successfully building rapport and relationships with all levels
Excellent writer and communicator
Internet savvy with a strong interest in startups
At least a year of experience in sales or customer success in a software company
Strong knowledge of online software (SaaS) products and services, broadly defined
Account management, project management and problem-solving skills
Passion for building relationships with people
High level of organization and a great attention to detail
Strong presentation skills via phone, online and in person
Ability to learn new concepts quickly
Data driven with appreciation of organization and process
Additional Information

Experience with Inside sales + account management is a plus!


This is a remote position which requires about 2 to 4 hours a day. You are expected to work by taking complete ownership.


Mandatory information to be sent during application 

  1. Expected Hourly rate (Take into account this is a long-term position)
  2. Number of hours available per week
  3. Timezone and schedule of availability (example 10 am est to 2 pm est)
  4. How soon can you get started
  5. List of software with which you have experience working with 
  6. Any additional skills which we should know about

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