Customer Support Analyst Jobs in Remote, OR (NOW HIRING)

Pioneer your career! Korber is the home for passionate people who innovate, collaborate and love what they do. Entrepreneurial spirit is our joint DNA. We develop future technologies and support talents to deploy their skills and reach their full potential. Together, we aim for being the first to do the right thing at the right time.

Join the home for entrepreneurs!

• You will operate independently and strategically "hunting" for new aftermarket business opportunities within the region
• You will initiate and develop long-term relationships with regional customers, providing long-term spare part inventory programs, tooling commitments, retrofit sales, preventative maintenance agreements, and specialized services (e.g. embedded production support, OEM improvement analysis, etc.)
• You will pursue and manage service contracts and schedules, including annual renewals
• You will organize and lead ongoing support meetings with customer base to ensure satisfaction and identify growth opportunities
• You will maintain action log from support meetings and coordinate issue resolution internally
• You will collaborate with Sales leadership and cross-functional teams to develop and implement aftermarket business initiatives
• You will provide analytical data to management, including sales forecasting, business planning, account analysis
• You will travel throughout the assigned region as required to maintain customer relationships and drive growth
• You will advocate for the customer while aligning with company goals and profitability targets
• You will partner with senior management to develop the long-term organizational structure required to support regional business growth
• You will ensure compliance with the company's employee manual and policies
• You will achieve company goals for aftermarket sales revenue within the assigned region
• You will interface cross-functionally to ensure seamless transfer of information and customer support

• You have a Bachelor's degree in Business or Engineering
• You have a minimum of 3 years of experience in sales, preferably in an industrial or technical environment
• You have a minimum of 5 years of experience in the pharmaceutical, biotech industry and/or complex machinery
• You are able to work independently
• You are able to travel 50% of the year
• You have well-developed presentation skills
• You exhibit clear verbal and written communication skills
• You have excellent customer relations skills and are a very good customer listener
• You are able to negotiate contracts
• You are able to make effective and persuasive arguments
• You are able to display organizational skills
• You have the ability to multitask
• You can demonstrate computer literacy with Microsoft Word, Excel and Outlook
• You can demonstrate computer literacy with Salesforce

• You will receive a competitive salary. 
• You have access to competitive Medical, Dental and Vision insurance
• You will be working in a fast-paced and dynamic environment, with international clients and colleagues
• You will have a fun casual, and flexible work environment
• Can you see yourself in this profile? Then Korber is the right place for you. We look forward to getting to know you! Korber Xperience (koerber.com)!

Join Korber Pharma and you will work in an innovative, friendly and digital environment providing the opportunity to advance your career. Irrespective of whether it is engineering, production or supporting exciting projects - you have the chance to contribute your expertise and make a difference. As part of the team, you contribute to the solution throughout the entire pharma value chain.

Can you see yourself in this profile? Then Korber is the right place for you. We look forward to getting to know you!

We are an Equal Opportunity Employer and are committed to ensuring equal employment opportunity to all applicants. All hires to our team are based on qualifications, merit, and business needs. It is our policy to give equal employment opportunities to all qualified persons without regard to legally protected characteristics, or any other consideration made unlawful by applicable federal, state/provincial, and/or local law. 

Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience, please contact us via jobs@koerber.com. We work with selected partners and therefore ask recruitment consultancies to refrain from contacting us by mail or telephone.

Disclaimer: The duties listed above are intended only as representation of the essential functions of this position. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change at the sole discretion of the employer. Nothing in this document alters an employee's at-will employment status. Please note that the salary information is a general guideline only. Individual compensation will be determined by various factors such as scope and responsibilities of the position, experience, education, skills, location, and market and business considerations. Applications must be submitted via our career site. 

Applicants must be legally authorized to work for ANY employer in the U.S., this position is not eligible for Visa Sponsorship. 

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Ready for your next step? Click on 'Apply now' to get started right away! As long as the position is advertised, you can apply at any time.

We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status. You can find out more about our culture here Culture at Korber - it's worth taking a look! 

If you have any questions or technical problems, please send us an e-mail to jobs@koerber.com. Nichole Schally is the responsible person for this job advertisement. We work with permanent partners and therefore ask recruitment consultants to refrain from contacting us by e-mail or telephone.