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Technical Support Manager Jobs in Forney, TX (NOW HIRING)

Cirrus Systems

Technical Support Agent

Dallas, TX · On-site

The Technical Support Agent is responsible for providing fast, effective, and professional support ... Responsibilities : • Receive, assign, and manage support requests via phone or email • Talk ...

Cirrus Systems, Inc.

Technical Support Agent

Dallas, TX · On-site

$21 - $24/hr

Receive, assign, and manage support requests via phone or email * Talk with customers to resolve ... A technical mindset with a passion to learn about and understand our product * Excellent written ...

Cirrus Systems, Inc

Technical Support Agent

Dallas, TX · On-site

Receive, assign, and manage support requests via phone or email * Talk with customers to resolve ... A technical mindset with a passion to learn about and understand our product * Excellent written ...

Alstom

Technical Support Engineer

Dallas, TX · On-site

Could you be the full-time onsite Technical Support Engineer in Dallas, TX we're looking for? Your ... Familiarity with fleet maintenance or asset management environments. * A certification or ...

Alstom

Technical Support Engineer

Dallas, TX · On-site

Could you be the full-time onsite Technical Support Engineer in Dallas, TX we're looking for? Your ... Familiarity with fleet maintenance or asset management environments. * A certification or ...

Luminance

Technical Support Engineer

Dallas, TX · On-site

$75K/yr

You will enjoy managing accounts, and seeing any potential issues through to a resolution. This ... Once trained up, members of the Support team will have a high level of working knowledge of ...

Alstom

Technical Support Engineer

Dallas, TX · On-site

Could you be the full-time onsite Technical Support Engineer in Dallas, TX we're looking for? Your ... Familiarity with fleet maintenance or asset management environments. * A certification or ...

Esolvit Inc

#1958 Technical Support

Dallas, TX

$37K - $46K/yr

With our dedicated and efficient team of professionals with technical expertise and strong domain ... management disciplines, and business metrics. ESolvit helps customers to do business better ...

Luminance

Technical Support Engineer

Dallas, TX · On-site

$75K/yr

You will enjoy managing accounts, and seeing any potential issues through to a resolution. This ... Once trained up, members of the Support team will have a high level of working knowledge of ...

Collabera LLC

Technical Support Specialist

Addison, TX · On-site

$23 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This is a First Line IT Support / Service Desk role focused on providing technical assistance to internal employees through phone and chat in a 24/7 global service desk environment . The role ...

Collabera

Technical Support Specialist

Addison, TX · On-site

$23 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This is a First Line IT Support / Service Desk role focused on providing technical assistance to internal employees through phone and chat in a 24/7 global service desk environment. The role involves ...

DataBank

Technical Support Patching Coordinator

Dallas, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

DataBank's managed data center services are anchored in world-class facilities. Our customized ... The Technical Support Engineer - Overnight / Patching Coordinator is a member of the Support ...

DataBank

Technical Support Patching Coordinator

Dallas, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

DataBank's managed data center services are anchored in world-class facilities. Our customized ... The Technical Support Engineer - Overnight / Patching Coordinator is a member of the Support ...

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Showing results 41-60

All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Forney, TX

Technical Support Manager information

See Forney, TX salary details

$26.6K

$77.4K

$132.9K

How much do technical support manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for technical support manager in Forney, TX is $77,396.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,600.00 and $93,700.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Forney, TX?

The most popular types of Technical Support jobs in Forney, TX are:

What are popular job titles related to Technical Support Manager jobs in Forney, TX?

For Technical Support Manager jobs in Forney, TX, the most frequently searched job titles are:

What job categories do people searching Technical Support Manager jobs in Forney, TX look for?

The top searched job categories for Technical Support Manager jobs in Forney, TX are:

What cities near Forney, TX are hiring for Technical Support Manager jobs?

Cities near Forney, TX with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Forney, TX as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, 4% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $77,396 per year, or $37.2 per hour.

Technical Support Agent

Cirrus Systems

Dallas, TX • On-site

Full-time

Re-posted 8 days ago

Job description

Job Summary:
Cirrus Systems is actively looking to build a world-class support team. The Technical Support Agent is responsible for providing fast, effective, and professional support to customers and installers of Cirrus products via phone and email, facilitating a frictionless product experience.
Responsibilities:
• Receive, assign, and manage support requests via phone or email
• Talk with customers to resolve issues through a series of actions
• Follow support processes to identify and resolve level 1 support issues
• Follow the escalation process to push complex issues to level 2 support
• Accurately process and record call transactions using support ticketing software
• Track tickets through the support process until completion, including appropriate follow-up
• Create orders for replacement parts and track returns to ensure that parts are returned per warranty guidelines
• Align performance to assigned KPI goals individually and for your team
• Perform additional duties as assigned
Qualifications:
Required:
• Strong organizational skills, problem-solving, and attention to detail
• Exceptional phone etiquette
• The ability to manage multiple priorities and be comfortable working under pressure
• Self-motivated and able to work in a team environment
• Ability to give full attention to what other people are saying, to use logic and reason to identify the strengths and weaknesses of alternative solutions
• A basic knowledge of software and hardware for personal computers and smartphones
• A technical mindset with a passion to learn about and understand our product
• Excellent written and verbal communication skills to deal effectively with internal and external contacts
• Knowledge of customer service principles and practices
• Ability to learn new skills, software, hardware, and repair processes
• Innovative thinker who is positive, proactive, and readily embraces change
• High school diploma or equivalent required
• Must be able to sit for long periods of time
• Position requires use of headset/microphone
• Ability to lift, carry, and move up to 50 lbs
Preferred:
• Customer Service/Support, Communications, or electronics field a plus
Company:
Cirrus Systems is a manufacturer of patented outdoor LED displays and horticultural lighting systems for optimizing on-site marketing. Founded in 2010, the company is headquartered in Saco, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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