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Technical Support Associate Jobs in Forney, TX (NOW HIRING)

Printpack

Technical Support Analyst

Grand Prairie, TX · On-site

The group delivers frontline IT technical support to onsite and remote associates, contractors, customers, vendors, and visitors and executes the IT strategy for many business-wide initiatives. The ...

Printpack

Technical Support Analyst

Grand Prairie, TX · On-site

The group delivers frontline IT technical support to onsite and remote associates, contractors, customers, vendors, and visitors and executes the IT strategy for many business-wide initiatives. The ...

Kiongroup

Controls Engineer Technical Support

Plano, TX

$65K - $140K/yr

Associate or Bachelor's degree in Engineering, Technical Management, or related field (or equivalent experience). * 3-5 years of experience in technical support within material handling, automation ...

Kiongroup

Controls Engineer Technical Support

Plano, TX · On-site

$65K - $140K/yr

Associate or Bachelor's degree in Engineering, Technical Management, or related field (or equivalent experience). * 3-5 years of experience in technical support within material handling, automation ...

Cyera

Senior Technical Support Engineer

Dallas, TX · On-site

$110K/yr

THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution ... Associate degree or equivalent practical experience required; bachelor degree in Computer Science ...

Technical and Project

Support Associate Level III

Dallas, TX · On-site

$16.75 - $21.75/hr

Technical and Project Engineering, LLC (TAPE) is a government contractor whose mission is to ... The Support Associate Level III provides support to the Government staff and performs accounting ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Forney, TX

Technical Support Associate information

See Forney, TX salary details

$9

$22

$51

How much do technical support associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for technical support associate in Forney, TX is $22.25, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $23.80 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Forney, TX?

The most popular types of Technical Support jobs in Forney, TX are:

What are popular job titles related to Technical Support Associate jobs in Forney, TX?

For Technical Support Associate jobs in Forney, TX, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Forney, TX look for?

The top searched job categories for Technical Support Associate jobs in Forney, TX are:

What cities near Forney, TX are hiring for Technical Support Associate jobs?

Cities near Forney, TX with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Technical Support Analyst

Printpack

Grand Prairie, TX • On-site

Full-time

Re-posted 4 days ago

Printpack rating

9.0

Company rating: 9.0 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

4th of 119 rated packaging manufacturers

Job description

Printpack's IT Technical Support group services Printpack operations in the US. The Technical Support Analyst at each plant location works to achieve IT operational excellence for manufacturing in support of customer order delivery. The group delivers frontline IT technical support to onsite and remote associates, contractors, customers, vendors, and visitors and executes the IT strategy for many business-wide initiatives.
The Technical Support Analyst will perform all IT Support-related service work, including but not limited to imaging, software installations, problem diagnosis and repair, necessary for end-users and server-related computing devices, printers, and RF scanners.
Job Description:
  • Solve Tier 1 and 2 incidents and/or escalate to appropriate functional groups.
  • Troubleshoot and work with vendors on IT hardware technical issues.
  • Provide end-user support for Microsoft Office 365, Windows 10, SharePoint, and Microsoft Access databases.
  • Perform IT preventive maintenance and due diligence to ensure business continuity.
  • Ensure IT-related inventories are kept up to date and peripherals are readily available.
  • Administer user accounts through Active Directory.
  • Support WAN/LAN technologies, including switches, routers, wireless access points, port configurations, and remote VPN.
  • Serve as a conduit between plant resources and relevant Corporate ITPM resources, collaborate with Corporate and Engineering resources, and follow up and escalate to appropriate teams, as necessary.
  • Support Enterprise-wide application(s) and database(s).
  • Take ownership of issues and follow through to completion.
  • Support strategic corporate initiatives and projects.
  • Ensure adherence to IT policies, standardization of processes and procedures.
  • Keep apprised of trends in technology to improve customer experience and productivity.
  • Provide on-call support and escalation, as necessary.

Qualification:
  • Must have hands-on experience with desktops/laptops/tablets/smart devices; Windows 10, software installs, imaging and restorations, virtual server environments, patch management, and network strategies.
  • Excellent verbal and written communication skills.
  • Self-starter with high motivation and ability to work with geographically dispersed management.
  • Comp TIA A+, MCSA preferred, but not mandatory.

Printpack is proudly an equal-opportunity employer. We are committed to creating an inclusive environment. Embracing diversity enhances our work culture and is vital to our success. We do not discriminate based on race, color, religion, sex (including pregnancy), national origin, gender identity, sexual orientation, marital/parental status, genetic information, age, national origin, ancestry, ethnicity, disability, marital status, military or veteran status or affiliation, or any other characteristic protected under applicable law.
To view your rights and government notices, please see the links below:
Know Your Rights - Conozca sus Derechos - Your Rights Under USERRA (dol.gov) - FMLA - FMLA (Spanish) - Polygraph Protection - Right to Work - Right to Work (Spanish)
Printpack is committed to helping individuals with disabilities participate in the workforce and ensure equal opportunity to compete for jobs. If you need a reasonable accommodation to assist you with your application for employment or job search, please get in touch with us by sending an email to CorpRecruiting@Printpack.com. Please include in your email a brief description of the accommodation you are requesting and the position for which you are interested in applying.

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