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Technical Support Associate Jobs in Forney, TX (NOW HIRING)

Hyundai Capital America

Dealer Support Associate

Plano, TX · On-site

$16.25 - $21/hr

  • Medical

  • Dental

  • Vision

  • Retirement

As a front line to our Genesis, Hyundai and Kia dealers, the Dealer Support Associate will be ... feedback • Computer/technical skills • Ability to work under pressure • Ability to ...

Hyundai Capital

Dealer Support Associate

Plano, TX · On-site

$47K - $71K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

As a front line to our Genesis, Hyundai and Kia dealers, the Dealer Support Associate will be ... feedback • Computer/technical skills • Ability to work under pressure • Ability to ...

Dynatron Software

Support Operations Associate

Richardson, TX · On-site

$15.50 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Opportunity We're looking for an Operations Support Associate who genuinely enjoys solving ... This role sits at the intersection of customer support, technical troubleshooting, and operational ...

Airliquidehr

Compressor Technical Specialist

Dallas, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support for Parents: We offer up to 14-week paid child birth benefits to support growing families ... Associates who are members of collective bargaining units should review their bargaining agreement ...

Airgas

Compressor Technical Specialist

Dallas, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support for Parents: We offer up to 14-week paid child birth benefits to support growing families ... Associates who are members of collective bargaining units should review their bargaining agreement ...

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Showing results 21-40

All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Forney, TX

Technical Support Associate information

See Forney, TX salary details

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How much do technical support associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for technical support associate in Forney, TX is $22.25, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $23.80 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Forney, TX?

The most popular types of Technical Support jobs in Forney, TX are:

What are popular job titles related to Technical Support Associate jobs in Forney, TX?

For Technical Support Associate jobs in Forney, TX, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Forney, TX look for?

The top searched job categories for Technical Support Associate jobs in Forney, TX are:

What cities near Forney, TX are hiring for Technical Support Associate jobs?

Cities near Forney, TX with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Technical Support Specialist RF/LMR - Bilingual (Spanish)

Randstad Digital

Irving, TX • On-site

$55K - $65K/yr

Other

Medical, Dental, Vision, Life, Retirement

Posted 6 days ago

Job description

job summary:

Are you a tech-savvy professional with a passion for radio frequency (RF) systems and a talent for problem-solving? A leading global provider of advanced wireless communication systems is seeking a Technical Support Specialist to join their expanding team. In this dynamic role, you will act as a critical technical resource for dealers, service centers, and sales teams, helping troubleshoot and optimize high-performance communication systems.


If you are a detail-oriented troubleshooter who thrives in hands-on technical environments and is fluent in Spanish, we want to hear from you!


location: Irving, Texas
job type: Permanent
salary: $55,000 - 65,000 per year
work hours: 8am to 5pm
education: Associates
responsibilities:
  • Technical Support: Provide high-quality Level I technical support via phone and email to dealers, service centers, sales staff, and end-users; open and manage service tickets efficiently.
  • Product Guidance: Explain complex product features, specifications, and configurations using technical manuals, brochures, and help systems.
  • Programming & Customization: Guide clients through custom programming variations to meet unique end-user requirements, and troubleshoot programming data file errors.
  • System Troubleshooting: Collaborate with dealers and end-users to collect data, duplicate field issues in a lab setting, and identify corrective actions for entire communication systems.
  • Quality Assurance: Utilize specialized test equipment to replicate technical issues and provide data-driven evidence of potential quality or product anomalies.
  • Compatibility Analysis: Assess and advise on the compatibility of company products with third-party manufacturer equipment based on hands-on evaluation.

qualifications:

- 2+ years of professional experience in electronics, wireless communications, or technical support.


- Fully bilingual and fluent in both English and Spanish (written and verbal), with the ability to explain complex technical concepts in both languages.


- Direct, hands-on experience with either Land Mobile Radio (LMR) systems or Radio Frequency (RF) technology.



Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.

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