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Technical Support Manager Jobs in Forney, TX (NOW HIRING)

SC Autosports

Technical Support Coordinator

Dallas, TX · On-site

$24 - $28/hr

Technical Support Coordinator Compensation: $24-28 per hour Job Type: Full-time (onsite) Working ... Ability to manage multiple technical cases simultaneously. Preferred * Experience in automotive ...

Procom Services

Technical Support Analyst

Plano, TX · On-site

Application Development Project Management Quality Assurance Business/Systems Analysis ... Technical Support Analyst Assignment Length 6+ months "Please note that we are not able to work ...

NICE

Technical Support Engineer

Richardson, TX · On-site

Senior Technical Support Specialist (Cognigy Platform) So, what's the role all about? As a Senior ... Proven ability to manage multiple customer issues in a fast-paced support environment. * Strong ...

NICE Systems

Technical Support Engineer

Richardson, TX · On-site

Senior Technical Support Specialist (Cognigy Platform) So, what's the role all about? As a Senior ... Proven ability to manage multiple customer issues in a fast-paced support environment. * Strong ...

New

NICE

Technical Support Engineer

Richardson, TX · On-site

Senior Technical Support Specialist (Cognigy Platform) So, what's the role all about? As a Senior ... Proven ability to manage multiple customer issues in a fast-paced support environment. * Strong ...

Printpack

Technical Support Analyst

Grand Prairie, TX · On-site

Printpack's IT Technical Support group services Printpack operations in the US. The Technical ... Self-starter with high motivation and ability to work with geographically dispersed management.

Printpack

Technical Support Analyst

Grand Prairie, TX · On-site

Printpack's IT Technical Support group services Printpack operations in the US. The Technical ... Self-starter with high motivation and ability to work with geographically dispersed management.

Collectorsuniverse

Technical Support Engineer

Plano, TX · Hybrid

$41 - $67/hr

In this capacity, you manage high-level support requests that require specialized diagnostic ... Engineering Liaison: Act as a technical partner to Engineering and Product teams, not just ...

Safran

Technical Support Engineering

Grand Prairie, TX · On-site

... Technical Support Engineering Employment type Permanent Professional category Professional ... Participates in, and sometimes manages internal improvement initiatives that have been identified ...

New

HILTI

Technical Support Engineer

Plano, TX · On-site

Provide technical sales support through telephone and email related business * Create engineering ... Provide Field Engineer territory coverage as agreed with MO Technical Service management * Protect ...

Teltonika

Technical Support Specialist

Irving, TX · On-site

Provide technical support to business customers through multiple channels, including phone, helpdesk, email, and other communication platforms, depending on customer demand and support volume.

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Showing results 21-40

All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Forney, TX

Technical Support Manager information

See Forney, TX salary details

$26.6K

$77.4K

$132.9K

How much do technical support manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for technical support manager in Forney, TX is $77,396.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,600.00 and $93,700.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Forney, TX?

The most popular types of Technical Support jobs in Forney, TX are:

What job categories do people searching Technical Support Manager jobs in Forney, TX look for?

The top searched job categories for Technical Support Manager jobs in Forney, TX are:

What cities near Forney, TX are hiring for Technical Support Manager jobs?

Cities near Forney, TX with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Forney, TX as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 19% Part Time, 4% Contract, and 4% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $77,396 per year, or $37.2 per hour.

Technical Support Coordinator

SC Autosports

Dallas, TX • On-site

$24 - $28/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

Job Title: Technical Support Coordinator

Compensation: $24-28 per hour

Job Type: Full-time (onsite)

Working Hours: Monday–Friday, 8:30 AM to 5:30 PM
(12:30 PM to 1:30 PM unpaid lunch break)

Location: Dallas Office, TX 75243


Benefits
• FREE Health/Dental/Vision Insurance (from the 1st of the following month)
• Paid Time Off: 80 hour/year after 90 days probation period 
• 401K after 90 days probation period
• 10 paid holidays per year (from day 1)


About the Role
The Technical Support Coordinator serves as the primary technical liaison between the U.S. operations and overseas engineering and technical support teams. This role is responsible for coordinating technical support cases, communicating with Oversea suppliers and engineers, translating technical solutions into actionable repair procedures, and ensuring timely resolution of vehicle technical issues. 


Key Responsibilities
•    Serve as the primary technical liaison between U.S. operations and overseas suppliers/engineering teams in China.
•    Coordinate technical support cases from initial review through resolution.
•    Communicate with suppliers to clarify diagnostics, repair procedures, and technical recommendations.
•    Translate and communicate technical information between Chinese engineering teams and U.S. technicians.
•    Maintain accurate case documentation, troubleshooting guides, and technical knowledge base.
•    Collaborate with Parts, Warranty, Customer Service, and Warehouse teams to support timely case resolution.
•    Analyze recurring technical issues and recommend process and product improvements.
•    Monitor technical case progress and ensure timely follow-up with suppliers and internal stakeholders. 


Qualifications
Required
•    Bachelor's degree or equivalent experience.
•    Fluent in both English and Mandarin Chinese (written and spoken).
•    Strong organizational and documentation skills.
•    Ability to manage multiple technical cases simultaneously.
Preferred
•    Experience in automotive, powersports, EV, or mechanical products. 
•    Experience communicating with overseas suppliers. 
•    Experience reading service manuals and wiring diagrams.