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Technical Support Manager Jobs in Columbia, SC (NOW HIRING)

MicroTech

Cloud Platform Administrator Support

Sumter, SC · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The CAOC team provides technical support, O&M, and system administration tasks and activities for server clients and applications. The candidate shall support management, administration and ...

MicroTech

Cloud Platform Administrator Support

Sumter, SC

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The CAOC team provides technical support, O&M, and system administration tasks and activities for server clients and applications. The candidate shall support management, administration and ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Columbia, SC

Technical Support Manager information

See Columbia, SC salary details

$24.1K

$70.2K

$120.4K

How much do technical support manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for technical support manager in Columbia, SC is $70,152.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,100.00 and $84,900.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Columbia, SC?

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For Technical Support Manager jobs in Columbia, SC, the most frequently searched job titles are:

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The top searched job categories for Technical Support Manager jobs in Columbia, SC are:

What cities near Columbia, SC are hiring for Technical Support Manager jobs?

Cities near Columbia, SC with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Columbia, SC as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $70,152 per year, or $33.7 per hour.

PeopleSoft Technical Support Engineer/ Admin

SUNSHINE ENTERPRISE USA LLC

Columbia, SC • On-site

Full-time

Re-posted 9 days ago

Job description

IT - Clemson University - PeopleSoft Technical Support Engineer - Consultant Job Title: PeopleSoft Systems Administrator Location: Remote Employment Type: Contract (C2C / W2) Duration: Long Term Contract Experience Required: 7+ Years Project Scope: We are seeking an experienced PeopleSoft Systems Administrator to provide support for a highly complex PeopleSoft Human Resource Management System, including related web applications and reporting environments. The ideal candidate will be responsible for system administration, performance monitoring, troubleshooting, environment management, and integration support across platforms such as Oracle UNIX, Windows, and Oracle Infrastructure. Key Responsibilities: System Design, Troubleshooting & Administration Maintain, monitor, and support PeopleSoft components including WebLogic, Tuxedo, Process Scheduler, Integration Broker, and Application Messaging.

Support PeopleSoft environments running on Oracle UNIX, Windows, and Oracle Infrastructure. Apply Tax Updates using PUM and Change Assistant. Install and configure PeopleTools components, including: Integration Broker Interaction Hub Secure Enterprise Search (SES) PeopleSoft Test Framework Configure Integration Broker Gateway, Services, Service Operations, Queues, Routings, and Application Messaging for integrations.

Install new PeopleSoft environments and refresh non-production environments. Technical Support Manage security administration for HR systems and applications. Provide support according to Service Level Agreements (SLAs).

Monitor system performance and services across all PeopleSoft environments. Troubleshoot development and production application issues across multiple platforms. Assist with debugging and tuning batch processing cycles.

Maintain and administer Linux and Windows batch server environments. Required Skills & Experience: Experience with security administration for HR systems and applications 5+ years of experience with PeopleTools 8.59 or higher, including: PeopleCode, Application Engine, Integration Broker, XML Publisher, SQR, Data Mover, Query, nVision Reports, PeopleSoft Test Framework Experience maintaining and supporting PeopleSoft environments and components Experience applying Tax Updates using PUM and Change Assistant Experience installing and configuring PeopleTools components Experience installing new PeopleSoft environments and refreshing non-production environments Experience troubleshooting development and production application issues Experience administering Linux and Windows batch servers Experience monitoring PeopleSoft system performance Experience debugging and tuning batch cycles Preferred Skills: Experience with security administration for access to global HR systems and applications Experience monitoring system performance and administration of services for all of the PeopleSoft environments Experience assisting with debugging and tuning the batch cycle Sunshine Enterprise USA is an "Equal Opportunity Employer-Minorities, Females, Veterans and Disabled Persons".

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