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Technical Support Manager Jobs in Simpsonville, SC

Lucas Systems

Technical Support Agent

Easley, SC · On-site

$20/hr

The Technical Support Agent will report directly to the Support Operations Manager and work closely with other Level 1 and Level 2 TSA's. Success will be dependent on the individual's ability to ...

Lucas Systems

Technical Support Agent

Easley, SC · On-site

$20/hr

The Technical Support Agent will report directly to the Support Operations Manager and work closely with other Level 1 and Level 2 TSA's. Success will be dependent on the individual's ability to ...

Support After Abortion Inc

Be Seen First

Support & Communications Manager

Greenville, SC · On-site

$40K - $50K/yr

Ability to manage varied workloads and shifting priorities * Strong mission alignment with Support After Abortion's client-led, nonjudgmental model * A distinct second strength -- clinical ...

Support After Abortion Inc

Be Seen First

Support & Communications Manager

Greenville, SC · On-site

$40K - $50K/yr

Ability to manage varied workloads and shifting priorities * Strong mission alignment with Support After Abortion's client-led, nonjudgmental model * A distinct second strength -- clinical ...

Deephealth

Technical Project Manager

Greenville, SC · On-site

$110K - $130K/yr

Manager of Services FLSA Status: Exempt Job Summary The Technical Project Manager is responsible ... Understand and interpret technical support and project requests from users, effectively translating ...

RadNet

Technical Project Manager

Greenville, SC · On-site

$110K - $130K/yr

Manager of Services FLSA Status: Exempt Job Summary The Technical Project Manager is responsible ... Understand and interpret technical support and project requests from users, effectively translating ...

RadNet

Technical Project Manager

Greenville, SC · On-site

Manager of Services FLSA Status: Exempt Job Summary The Technical Project Manager is responsible ... technical support and project requests from users, effectively translating them into technical ...

RadNet

Technical Project Manager

Greenville, SC · On-site

$110K/yr

Manager of Services FLSA Status: Exempt Job Summary The Technical Project Manager is responsible ... technical support and project requests from users, effectively translating them into technical ...

TRULEO

Technical Account Manager

Greenville, SC

$100K/yr

Designed to support patrol, investigations, and command staff, TRULEO automates key workflows-from ... About the Role We're looking for a Technical Account Manager (TAM) based in the Greenville, SC area ...

Truleo

Technical Account Manager

Greenville, SC · On-site

$100K/hr

Designed to support patrol, investigations, and command staff, TRULEO automates key workflowsfrom ... About the Role We're looking for a Technical Account Manager (TAM) based in the Greenville, SC area ...

Truleo

Technical Account Manager

Greenville, SC · On-site

$100K/yr

Designed to support patrol, investigations, and command staff, TRULEO automates key workflows-from ... About the Role We're looking for a Technical Account Manager (TAM) based in the Greenville, SC area ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Simpsonville, SC

Technical Support Manager information

See Simpsonville, SC salary details

$26.1K

$76.1K

$130.7K

How much do technical support manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for technical support manager in Simpsonville, SC is $76,143.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,600.00 and $92,200.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
More about Technical Support Manager jobs
What are the most commonly searched types of Technical Support jobs in Simpsonville, SC? The most popular types of Technical Support jobs in Simpsonville, SC are:
What job categories do people searching Technical Support Manager jobs in Simpsonville, SC look for? The top searched job categories for Technical Support Manager jobs in Simpsonville, SC are:
What cities near Simpsonville, SC are hiring for Technical Support Manager jobs? Cities near Simpsonville, SC with the most Technical Support Manager job openings:
Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Simpsonville, SC as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $76,143 per year, or $36.6 per hour.

Technical Support Agent

Lucas Systems

Easley, SC • On-site

$20/hr

Full-time

Re-posted 25 days ago

Job description

IDEAL CANDIDATE PROFILE
Technical Support Agent
Lucas Systems, Inc. Overview
Lucas offers full-service Point of Sale Technology and Service under one roof. We handle Software, Hardware, Professional Services, and Technical Support for all our clients. We believe our "customer-direct" model accounts for a consistent, high-quality product and service.
Since opening our doors in 1992, we are one of the oldest POS companies in the Quick Service Restaurant (QSR), Fast Casual restaurant space. We have never had a goal of becoming one of the largest providers, rather we focused on being one of the best, most reputable providers. We sought to accomplish that by providing our clients a reliable, quality product and service. We believe that if we consistently do that, our clients will be happy with the value they receive from us and they will recommend us to others. After years of service and while we continue to expand our customer base, we believe our recipe for providing a quality product & service and evolving that product and service to meet the customer's changing needs...is what our clients want, and that is why we provide Solutions. Delivered. Right.
For more information, visit
Who We Are
The Mission - Why We Exist
Lucas exists to create and deliver excellent service and technology solutions that help our customers succeed, while providing a high standard of care for all.
The Vision - What We Want to Achieve
To deliver quality solutions backed by the best service while building lasting relationships.
Our Values - The Way We Will Accomplish This Mission
Our behaviors embody our core values. These core values guide our decisions over time and preserve the essence of our purpose. To deliver on the above we have established values that will control our behavior, guide our decisions, and will be reflected in our actions. They do not change over time. Our core values:
Service - we strive for excellence in serving our team members, customers, industry partners and community.
Urgency - we act promptly, in all situations. Every minute counts.
Relationships - we are personally responsible for cultivating lasting relationships that positively impacts others.
The Position
We're looking for team members who place a high value on customer service, relationship building, and have a sense of urgency in all things they do - especially with helping customers.
A Technical Support Agent will be required to assist end users of Point-of-Sale solutions in hospitality establishments by providing exceptional technical support which requires technical skills, excellent communication, knowledge of restaurant operations, troubleshooting methodology, and superior customer service skills.
The responsibilities of a successful Technical Support Agent include the following:
  • Provide technical support for Point-of-Sale solutions to end users
  • Take inbound technical support requests via phone, email, or directly from co-workers
  • Take ownership of Service Tickets through to completion
  • Use troubleshooting skills to provide effective and efficient technical support to customers
  • Maintain ongoing/regular communication with the customer until issues are resolved
  • Communicate resolutions to primary point of contact at customer's site and/or management team
  • Properly complete Service Tickets with all necessary information
  • Seek out and/or accept ongoing feedback which will create learning opportunities
  • Adapt to changing technologies, solutions, and duties at any time.

The Technical Support Agent will report directly to the Support Operations Manager and work closely with other Level 1 and Level 2 TSA's. Success will be dependent on the individual's ability to learn technology that is used in the establishment, understand core restaurant operations relevant to Point of Sale functions, and effective communication with end users.
Key Characteristics of the Ideal Candidate
We are looking for individuals that thrive on relationship building and being a part of a Team! Our key to success is forming and enhancing relationships with our teammates and customers as well as finding individuals who are Hungry, Humble & Smart. Some key characteristics that are our non-negotiables for candidates include:
  • Self-Motivated - Not everything will have a pre-planned solution. The individual will need to be self-motivated to figure things out and be resourceful. They will need to be diligent in their efforts and be thinking about the next steps and next opportunity. Are you willing to go the extra mile to achieve something greater? Satisfaction, Knowledge, etc.?
  • Team Oriented - Thrive on working closely with others to achieve positive results. Ability to serve others as nobody is above any task and we are all here to serve, point out contributions of others before your own, share in the successes of other team members.
  • Interpersonal - Be able to develop and maintain relationships with others both internal or external. Use good judgment in all situations and understand the impact of your words and actions.
  • Called - A strong sense of passion for our mission and serving others.
  • High Character - We operate with a high trust culture and with personal values and integrity. Integrity, honesty, trust, compassion, and diligence are all qualities this person must possess to flourish here.
  • Multitasking - This is not a steady state or static environment. Workflow will cycle and interruptions are normal, so this person must be able to juggle and adjust on the fly.

Requirements
  • 2-year degree or equivalent experience in technical support andor restaurant management experience including responsibilities for sales, labor, and inventory management.
  • Strong verbal and written communication skills
  • Ability to work 1st, 2nd, and/or 3rd shifts
  • Ability to work Weekend Call Rotations
  • Willingness to learn and adapt to changing customer needs and businesstechnology requirements
  • Ability to multitask, work under pressure, and meet deadlines

Skills
  • Working knowledge of Microsoft desktop operating systems (Windows OS) and Microsoft Office products.
  • Basic knowledge of computer networking fundamentals
  • Strong problem solving skills
  • Working knowledge of sales, inventory, and labor management in a restaurant environment.

Apply