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Technical Support Manager Jobs in Florence, SC (NOW HIRING)

Staffingine LLC

Technical Associate

Hartsville, SC · On-site

Hartsville, SC Job Type: Full Time * Provide technical support and resolve user or system issues ... Monitor performance metrics and report findings to management. * Assist in training or onboarding ...

Chuck E. Cheese

Technical Manager

Florence, SC · On-site

This position is known internally as Technical Manager. Technology is at the heart of the Chuck E ... Benefits & Perks: CEC offers a competitive benefits package designed to support employees ...

Chuck E. Cheese

Technical Manager

Florence, SC · On-site

This position is known internally as Technical Manager. Technology is at the heart of the Chuck E ... Benefits & Perks: CEC offers a competitive benefits package designed to support employees ...

Ecolab

Technical Sales Representative - Paper

Florence, SC · On-site

$107K - $161K/yr

A long term, advancing career path in service, sales or management * Access to the industry's most innovative training programs * Support from a dedicated technical service team * A culture that ...

Coker University

Technical Director

Hartsville, SC · On-site

POSITION TITLE Technical Director for the Elizabeth Boatwright Coker Performing Arts Center (PAC ... Offer ideas that support student success; * Manage students with respect in the scene shop; and

Coker University

Technical Director

Hartsville, SC

POSITION TITLE Technical Director for the Elizabeth Boatwright Coker Performing Arts Center (PAC ... Offer ideas that support student success; * Manage students with respect in the scene shop; and

Coker University

Technical Director

Hartsville, SC · On-site

Lead all technical aspects of productions chiefly lighting design and sound engineering, stage ... Offer ideas that support student success;Manage students with respect in the scene shop; andCommit ...

Sonoco

Technical Accounting Lead

Hartsville, SC

$191K - $215K/yr

... managing cross-functional projects. What you'll be doing: * Identify and assess technical ... Support the Company's external reporting function, ensuring that the financial statements and ...

ABB

Associate Project Manager

Florence, SC · On-site

Sales Support Manager - Customer Support __ The Associate Project Manager will be responsible for ... and reporting, technical, order assistance, payment-related assistance) and coordination of ...

ABB

Associate Project Manager

Florence, SC · On-site

Sales Support Manager - Customer Support The Associate Project Manager will be responsible for ... and reporting, technical, order assistance, payment-related assistance) and coordination of ...

Field Fastener

Account Manager

Florence, SC · On-site

$50K - $62K/yr

Field is a family-owned global supplier of fasteners, "C" commodities, inventory management services, and technical support. We currently have locations in Rockford, IL (headquarters), Texas, South ...

Field Fastener

Account Manager

Florence, SC · On-site

$50K - $62K/yr

Field is a family-owned global supplier of fasteners, "C" commodities, inventory management services, and technical support. We currently have locations in Rockford, IL (headquarters), Texas, South ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Florence, SC

Technical Support Manager information

See Florence, SC salary details

$28.5K

$83.1K

$142.6K

How much do technical support manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for technical support manager in Florence, SC is $83,056.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,800.00 and $100,500.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
More about Technical Support Manager jobs
What are the most commonly searched types of Technical Support jobs in Florence, SC? The most popular types of Technical Support jobs in Florence, SC are:
What are popular job titles related to Technical Support Manager jobs in Florence, SC? For Technical Support Manager jobs in Florence, SC, the most frequently searched job titles are:
What job categories do people searching Technical Support Manager jobs in Florence, SC look for? The top searched job categories for Technical Support Manager jobs in Florence, SC are:
What cities near Florence, SC are hiring for Technical Support Manager jobs? Cities near Florence, SC with the most Technical Support Manager job openings:
Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Florence, SC as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $83,056 per year, or $39.9 per hour.

Technical Associate

Staffingine LLC

Hartsville, SC • On-site

Full-time

Re-posted yesterday

Job description

Job Title: Technical Associate   
Job Location: Hartsville, SC 
Job Type: Full Time 

Job Description:  

  • Provide technical support and resolve user or system issues promptly. 

  • Assist in the installation, configuration, and maintenance of software, hardware, or lab equipment (depending on industry). 

  • Perform data entry, testing, and analysis to support technical operations. 

  • Document processes, update user manuals, and maintain accurate technical records. 

  • Collaborate with cross-functional teams to support project implementation and improvement initiatives. 

  • Conduct quality checks to ensure systems and products meet operational standards. 

  • Monitor performance metrics and report findings to management. 

  • Assist in training or onboarding users on new technologies, tools, or procedures. 

Qualifications: 

  • Must have a 4 year bachelor's degree in chemistry, Polymer Science, Material Science, or other related fields 

  • A minimum of 5 year experience in formulating water based adhesives; knowledge in paperboard and food grade packaging desirable. 

  • Ability to aggressively attack complex problems and identify feasible or optimal solutions. 

  • Ability to simultaneously lead or participate in multiple cross-functional teams in a dynamic, fast paced environment.