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Technical Support Manager Jobs in Hanahan, SC (NOW HIRING)

Translucent Energy

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IT Systems Support Manager

Summerville, SC · On-site

Provide Tier II and Tier III technical support. * Support desktop computers, laptops, tablets, scanners, printers, and mobile devices. * Manage software installation and licensing. * Maintain ...

Cranston

Civil Technical Manager

Charleston, SC · On-site

Provide guidance and training to technical support personnel. * Coordinate with other groups for ... management abilities. * Technical Proficiency : Good working knowledge of Microsoft Office and ...

Cranston

Civil Technical Manager

Charleston, SC · On-site

Provide guidance and training to technical support personnel.Coordinate with other groups for ... management abilities.Technical Proficiency: Good working knowledge of Microsoft Office and ...

Cranston

Structural Technical Manager

Charleston, SC · On-site

Provide guidance and training to technical support personnel.Coordinate with other groups for ... management abilities.Technical Proficiency: Good working knowledge of Microsoft Office and ...

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Technical Support Manager information

See Hanahan, SC salary details

$26.7K

$77.6K

$133.3K

How much do technical support manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for technical support manager in Hanahan, SC is $77,634.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,700.00 and $94,000.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
More about Technical Support Manager jobs
What cities near Hanahan, SC are hiring for Technical Support Manager jobs? Cities near Hanahan, SC with the most Technical Support Manager job openings:
Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Hanahan, SC as of June 2026, with employment types broken down into 2% As Needed, 89% Full Time, 7% Part Time, 1% Temporary, and 1% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $77,634 per year, or $37.3 per hour.

Technical Support Specialist

Booth and Associates

Summerville, SC • On-site

Full-time

Posted 19 days ago

Job description

Occupational Summary: As a Technical Support Specialist, you will serve as one of the primary points of contact for all things IT at Booth & Associates' six offices. You will be responsible for installation, integration, maintenance, troubleshooting, and upkeep of the software and systems that support our operations in each office. You will also work with the IT Manager to research solutions to IT issues that arise within the company. This position will be in-office.
Position duties include:
• Effectively work with technical and non-technical end-users to resolve software and hardware issues across multiple offices.
• Administer and support the latest versions of Windows and engineering software
• Provision and deploy workstations, user accounts, applications, and related IT resources for new and existing employees
• Support and contribute to a company-wide safety culture by following established safety standards, policies, and best practices, helping to ensure a safe environment for employees, clients, and the public.
• Manage IT inventory and coordinate repair of a variety of hardware (e.g. laptops, desktops, accessories, phones)
• Travel occasionally to company offices to provide onsite technical support, equipment deployment, and project assistance as needed.
• Understand networking fundamentals and be our onsite hands for core networking issues (switching, routing, WiFi access points, etc)
• Communicate professionally with employees and clients in person, over the phone, and remotely to diagnose and resolve technical issues.
• Actively update, maintain and monitor all aspects of computer networks
• Organize and file documentation pertaining to warranties and instructional guides for computer hardware
• Create SOPs for both IT team and employee use for actions, processes, etc.
• Assist management in creating training materials pertaining to computer troubleshooting and usage
• Effectively communicate technical concepts to technical and non-technical end-users.
• The above statements describe the general nature and level of work being performed by individuals assigned to this position. This list is not intended to be an exhaustive list of all responsibilities and duties required of personnel.
Minimum Qualifications:
• Associate degree in Computer Science, Information Technology, Information Security, Networking or any other related field.
• 2 years of applicable experience required
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolutions
• Familiarity with help desk software's such as EasyVista and Samange is a plus
• Knowledge of remote access desktop programs and how to use them
• Ability to communicate efficiently with employees to learn more about tickets by asking questions and engaging in conversations
• Experience supporting Windows server environments either through work experience, classwork, or home projects.
• Self-starter that can operate independently, but also collaborate with colleagues across multiple offices
Preferred Skills / Nice to Have:
• Experience supporting engineering software such as Autodesk AutoCAD, Civil 3D, Bentley products, Bluebeam, ETAP, and EMTP.
• Experience with PowerShell scripting for automation and systems administration.
• Experience administering Microsoft 365 services, including SharePoint, Azure Active Directory, Teams, etc.
• Understanding of cybersecurity best practices, including MFA, endpoint protection, and vulnerability remediation.
• CompTIA A+, Network+, Security+, Microsoft AZ-900, Microsoft SC-900, or other relevant industry certifications.

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