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Remote Technical Support Jobs in Columbia, SC (NOW HIRING)

Wabtec

Rep., I - Sales - Technical

Columbia, SC · Remote

... remote visual inspection, and analytical instruments to support maintenance, manufacturing, and ... The Technical Sales Representative for ANI / RVI products is responsible for developing and ...

RealPage, Inc.

Help Desk Coordinator II

SC · Remote

$17.84 - $30.43/hr

Conduct remote troubleshooting for network-related problems. * Identify access points and evaluate ... Over 1 year of technical support experience. * Strong written and oral communication skills.

RealPage, Inc.

Help Desk Coordinator II

SC · Remote

$17.84 - $30.43/hr

Conduct remote troubleshooting for network-related problems. * Identify access points and evaluate ... Over 1 year of technical support experience. * Strong written and oral communication skills.

Powered by Pioneer

Developer Relations Intern

North, SC · Remote

$8 - $16/hr

Provide technical support and guidance to developers building on BNB Chain * Collect developer ... Self-motivated, proactive, and able to work independently in a remote environment * Passionate ...

Liveops

Remote Spanish Bilingual Customer Service

Sumter, SC · Remote

$13.75 - $17.25/hr

Whether your background is in healthcare, customer care, finance, or technical support, this is your chance to leverage your skills, broaden your horizons, and build a rewarding home-based business ...

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All JobsTechnical Support JobsRemote Technical Support JobsRemote Technical Support Jobs in Columbia, SC

Remote Technical Support information

See Columbia, SC salary details

$13

$24

$41

How much do remote technical support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for remote technical support in Columbia, SC is $24.10, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $26.25 per hour, depending on experience, location, and employer.

What is the difference between Remote Technical Support vs Remote Customer Service Representative?

AspectRemote Technical SupportRemote Customer Service Representative
Required SkillsTechnical knowledge, troubleshooting, hardware/software supportCommunication skills, problem-solving, product knowledge
CertificationsCompTIA A+, Network+, or similar technical certificationsCustomer service certifications or training often preferred
Work EnvironmentSupport tickets, remote diagnostics, technical issue resolutionHandling customer inquiries, order processing, general support
Industry UsageIT, tech companies, hardware/software providersRetail, telecom, service industries

Remote Technical Support and Remote Customer Service Representative roles both operate remotely but differ mainly in technical expertise and support focus. Technical Support requires specialized technical skills and certifications to troubleshoot hardware and software issues, while Customer Service focuses on communication and general support. Both roles are vital in customer-facing industries but serve different customer needs.

What is remote technical support?

Remote technical support refers to assistance provided by IT professionals or help desk staff to resolve technical issues without being physically present. Using tools like remote desktop software, chat, email, or phone, specialists can diagnose and fix problems related to software, hardware, or network connectivity. This service is commonly used to support employees, customers, or clients who work from home or at distant locations. Remote technical support improves efficiency, reduces downtime, and often provides faster solutions than in-person visits.

Can I work remotely in technical support?

Yes, many technical support roles are available remotely, allowing employees to assist customers via phone, chat, or email from any location. These jobs often require familiarity with remote communication tools, troubleshooting skills, and sometimes specific certifications, making remote work a common arrangement in the field.

What are the key skills and qualifications needed to thrive as a remote technical support specialist?

To thrive as a Remote Technical Support specialist, you need a solid understanding of troubleshooting hardware and software issues, strong customer service skills, and typically a background in IT or a related field. Familiarity with remote desktop tools, ticketing systems, and certifications like CompTIA A+ are commonly required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve technical problems remotely. These skills ensure efficient support delivery, high customer satisfaction, and smooth operation of IT systems for end users.

Who is the best company to work for remotely as a remote technical support?

Several companies are known for offering remote technical support roles, including Apple, Dell, and Microsoft, which provide comprehensive training, flexible schedules, and opportunities for career growth. These companies often require strong communication skills and technical knowledge, with roles typically involving troubleshooting hardware and software issues remotely. Job seekers should consider company reputation, benefits, and the specific technical skills required when choosing an employer.

What are some common challenges faced by remote technical support professionals, and how can they be managed effectively?

Remote Technical Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support tickets simultaneously, and communicating complex solutions clearly to users with varying technical backgrounds. To manage these challenges effectively, it's important to leverage remote diagnostic tools, maintain strong organizational skills for ticket management, and develop clear, patient communication techniques. Regular training and collaboration with team members can also help in staying updated with new technologies and support practices.
What are the most commonly searched types of Technical Support jobs in Columbia, SC? The most popular types of Technical Support jobs in Columbia, SC are:
What are popular job titles related to Remote Technical Support jobs in Columbia, SC? For Remote Technical Support jobs in Columbia, SC, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support jobs in Columbia, SC look for? The top searched job categories for Remote Technical Support jobs in Columbia, SC are:
What cities near Columbia, SC are hiring for Remote Technical Support jobs? Cities near Columbia, SC with the most Remote Technical Support job openings:
Remote Technical Support jobs near you
Infographic showing various Remote Technical Support job openings in Columbia, SC as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,123 per year, or $24.1 per hour.

MongoDB Database Support Engineer (Remote)

Percona

Columbia, SC • Remote

Full-time

PTO

Re-posted 28 days ago

Job description

If you are passionate about all things MongoDB, love helping customers succeed, and want to play a critical role in the evolution of technical support for open source databases, Percona's MongoDB Engineer position was made for you.

You will serve on the front line, providing our customers with best of breed professional technical support services for MongoDB, resolving complex problems for customers with demanding deployments and business needs.

At the same time, you will form the backbone of our MongoDB support organization, assisting your fellow support engineers, leading the way in blogging and Support content creation, collaborating with other departments, and having a direct, positive impact on our product strategy.

If you are ready to be a part of our team, then contact us today!

 

What Have You Done:

  • Excellent knowledge of both RDBMS's and MongoDB, including:

  • All aspects of configuration and best practices.

  • Schema design, performance tuning, query optimization, & index tuning.

  • Backup solutions.

  • Replica set and sharding topologies.

  • Engine selection and usage.

  • Detailed understanding of monitoring requirements.

  • Demonstrable experience of administering Linux based systems.

  • Knowledge about virtualized environments such as VMWare, Docker and/or Kubernetes

  • Knowledge about cloud providers (AWS, Google Cloud, Digital Ocean and/or Azure)

  • Ability to troubleshoot methodically, identifying and applying fixes for known errors, and when necessary, capacity to think outside of the box to resolve complex issues.

  • Enthused to expand your skill set with new technologies as the industry continues to evolve

  • Availability to travel for the occasional team meeting, conference and customer visit

  • Experience working with customers in English

  • Completed MongoDB University courses

 

What Will Make You Stand Out:

  • Percona Backup for MongoDB

  • Experience with MongoDB Atlas

  • Postgres DBA troubleshooting (basic level or higher)

  • Nagios, Percona Monitoring Plugins and other monitoring tools.

  • Configuration management solutions such as Ansible, Puppet or Chef.

  • Percona Toolkit suite.

  • Writing Python and golang is preferred

  • Hands on experience of MySQL (Minimum 2+ years).

 

Why Percona?

At Percona, we believe an open world is a better world. Our mission is to enable everyone to innovate freely, by providing the best open source database software, support, and services. We make databases and applications run better through a unique combination of expertise and open source software built with the community for you. Our technical teams are experts in MySQL, MongoDB, PostgreSQL, and MariaDB.

Percona is proud to be a remote-only and globally dispersed workforce – we have colleagues in more than 50 countries! We offer a collaborative, highly-engaged culture where your ideas are welcome and your voice is heard.

Our staff receives generous benefits including flexible work hours and various paid time off programs, all your equipment for your remote office, funds for career development (external training, certifications, conferences), ongoing connectivity allowances, and the opportunity to participate in our equity incentive plan. We also have benefits that support a healthy work/life balance such as The Percona Adventure Team, Work-from-Anywhere, FlowDays, FryDays, and overall flexibility. We also support being socially responsible through our PAVE volunteering program and Women Transforming Technology.

If you love the idea of working with a high-growth tech company that is one of the best in the business and known globally as a leader in the open-source database space, let’s talk!

Connect with us and stay up to date on our latest news and developments by following us on LinkedIn and Twitter. We look forward to connecting with you!