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Remote Technical Support Jobs in Columbia, SC (NOW HIRING)

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Remote Technical Support information

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$13

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How much do remote technical support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote technical support in Columbia, SC is $24.10, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $26.25 per hour, depending on experience, location, and employer.

What is remote technical support?

Remote technical support refers to assistance provided by IT professionals or help desk staff to resolve technical issues without being physically present. Using tools like remote desktop software, chat, email, or phone, specialists can diagnose and fix problems related to software, hardware, or network connectivity. This service is commonly used to support employees, customers, or clients who work from home or at distant locations. Remote technical support improves efficiency, reduces downtime, and often provides faster solutions than in-person visits.

What are the key skills and qualifications needed to thrive as a remote technical support specialist?

To thrive as a Remote Technical Support specialist, you need a solid understanding of troubleshooting hardware and software issues, strong customer service skills, and typically a background in IT or a related field. Familiarity with remote desktop tools, ticketing systems, and certifications like CompTIA A+ are commonly required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve technical problems remotely. These skills ensure efficient support delivery, high customer satisfaction, and smooth operation of IT systems for end users.

What are some common challenges faced by remote technical support professionals, and how can they be managed effectively?

Remote Technical Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support tickets simultaneously, and communicating complex solutions clearly to users with varying technical backgrounds. To manage these challenges effectively, it's important to leverage remote diagnostic tools, maintain strong organizational skills for ticket management, and develop clear, patient communication techniques. Regular training and collaboration with team members can also help in staying updated with new technologies and support practices.

What is the difference between Remote Technical Support vs Remote Customer Service Representative?

AspectRemote Technical SupportRemote Customer Service Representative
Required SkillsTechnical knowledge, troubleshooting, hardware/software supportCommunication skills, problem-solving, product knowledge
CertificationsCompTIA A+, Network+, or similar technical certificationsCustomer service certifications or training often preferred
Work EnvironmentSupport tickets, remote diagnostics, technical issue resolutionHandling customer inquiries, order processing, general support
Industry UsageIT, tech companies, hardware/software providersRetail, telecom, service industries

Remote Technical Support and Remote Customer Service Representative roles both operate remotely but differ mainly in technical expertise and support focus. Technical Support requires specialized technical skills and certifications to troubleshoot hardware and software issues, while Customer Service focuses on communication and general support. Both roles are vital in customer-facing industries but serve different customer needs.

What are the most commonly searched types of Technical Support jobs in Columbia, SC?

The most popular types of Technical Support jobs in Columbia, SC are:

What are popular job titles related to Remote Technical Support jobs in Columbia, SC?

For Remote Technical Support jobs in Columbia, SC, the most frequently searched job titles are:

What job categories do people searching Remote Technical Support jobs in Columbia, SC look for?

The top searched job categories for Remote Technical Support jobs in Columbia, SC are:

What cities near Columbia, SC are hiring for Remote Technical Support jobs?

Cities near Columbia, SC with the most Remote Technical Support job openings:

Remote Technical Support jobs near you
Infographic showing various Remote Technical Support job openings in Columbia, SC as of August 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% Remote job distribution, with an average salary of $50,123 per year, or $24.1 per hour.

IDMS Database Administrator - Contract - Remote

SUNSHINE ENTERPRISE USA LLC

Columbia, SC • On-site, Remote

Contractor

Re-posted 17 days ago

Job description


IDMS Database Administrator
Location: Remote
Interview Process: 1 round, virtual (possibility of a 2nd round as needed)
Duration: 12 MonthsEmployment Type: ContractExperience Required: 16+ Years
Candidate location: No SC residency required. Candidate must reside in lower 48 states (Continental US) and comfortable working EST time zone hours.
Project Scope:
We are seeking an experienced IDMS Database Administrator (IDMS DBA) to provide enterprise-level database administration and operational support for mission-critical mainframe applications. The ideal candidate will have extensive experience with CA IDMS on IBM z/OS, strong performance tuning expertise, and deep knowledge of database security, SQL, COBOL, and mainframe technologies.
This role requires collaboration with development teams, infrastructure support teams, and database administrators to ensure database performance, availability, and reliability in a high-visibility enterprise environment.
Key Responsibilities:
• Administer and support IDMS databases in IBM z/OS environments.
• Monitor, troubleshoot, and optimize IDMS database performance.
• Maintain development, testing, staging, and production database environments.
• Enable and tune IDMS features to maximize system performance.
• Analyze database performance metrics and implement optimization strategies.
• Support database deployment, upgrades, and operational procedures.
• Design and implement database security and access controls.
• Provide technical guidance on database design, modeling, and enhancements.
• Collaborate with development, infrastructure, and support teams.
• Coordinate with vendors and external stakeholders when required.
• Participate in a 24x7 on-call support rotation.
• Prepare and maintain technical documentation and operational procedures.
Required Skills & Experience:
• 15+ years of experience administering CA IDMS in IBM z/OS mainframe environments.
• 10+ years of experience with IDMS SQL and relational database implementation.
• 15+ years of experience with IDMS Security, including ADS/O, IDD, and relational database security.
• 15+ years of experience developing applications using COBOL and ADS/O with IDMS.
• 12+ years of experience with IBM High Level Assembler (HLASM) on z/OS.
• 10+ years of experience with IDMS Perfmon monitoring and reporting.
• Strong knowledge of enterprise database administration, performance tuning, backup, recovery, and troubleshooting.
• Excellent communication and stakeholder collaboration skills.
Preferred Skills:
• RACF Security
• Application Change Management
• Healthcare IT experience
• Experience handling PHI/PII data
• Medicaid Management Information Systems (MMIS)
• Medicaid operations experience
• Public Sector/Government experience
Education
Bach Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
OR
  • Equivalentcombination of education and relevant professional experience.

A Master's degree is preferred.

Apply