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Technical Support Associate information

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$9

$20

$46

How much do technical support associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for technical support associate in Columbia, SC is $20.16, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $21.59 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Columbia, SC?

The most popular types of Technical Support jobs in Columbia, SC are:

What are popular job titles related to Technical Support Associate jobs in Columbia, SC?

For Technical Support Associate jobs in Columbia, SC, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Columbia, SC look for?

The top searched job categories for Technical Support Associate jobs in Columbia, SC are:

What cities near Columbia, SC are hiring for Technical Support Associate jobs?

Cities near Columbia, SC with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Columbia, SC as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $41,940 per year, or $20.2 per hour.

Technical Associate

Becton, Dickinson and Company

Sumter, SC • On-site

Full-time

Re-posted 15 days ago

BD rating

7.3

Company rating: 7.3 out of 10

Based on 143 frontline employees who took The Breakroom Quiz

314th of 499 rated machine equipment manufacturers

Job description

We are the people who give possibilities purpose
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
Job Description
We're seeking a skilled Technical Associate to join our team and work with state-of-the-art equipment while maintaining high-quality production standards. As a Technical Associate, you will be responsible for the following:
RESPONSIBILITIES
  • Operating, optimizing, and maintaining assigned production equipment
  • Meeting and exceeding production standards while maintaining product quality
  • Minimizing and preventing equipment downtime and sustaining budgeted waste levels
  • Maintaining accurate equipment logs and recording downtime and maintenance problems
  • Performing preventative maintenance on equipment
  • Starting up equipment and ensuring accurate functioning
  • Monitoring component inventories and safety guards
  • Maintaining a neat and orderly production environment
  • Monitoring in-process quality and addressing issues as needed
  • Performing required Q.C. checks and process challenges
  • Following safety and environmental procedures and Quality System Requirements
  • Supporting upstream and downstream operations
  • Performing rework as required
  • Working optimally in a team environment

ADDITIONAL RESPONSIBILITIES
  • Performing other duties as assigned by Supervisor

QUALIFICATIONS
  • H.S. Diploma/G.E.D preferred
  • Maintenance Repair/Mechanical Experience or Proficiency required and
  • 2 years mechanical experience preferred
  • 6- 12 months of manufacturing experience desired
  • Working with PLC's, Hydraulics and Pneumatics desired
  • Must be proficient with basic hand tools.
  • Familiar with the following mechanical components, bushings, chain drives, conveyors, gearboxes, and ball valves.
  • Should also be familiar with some electrical components: sensors, photo-eyes, scales, reed switches, VFD's.
  • Able to work autonomously and be self-motivated.
  • Able to work any shift
  • Must have clear and legible handwriting

Why Join Us?
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you'll discover a culture in which you can learn, grow and thrive.
We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
To learn more about BD visit https://bd.com/careers.
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
Required Skills
Optional Skills
Primary Work Location
USA SC - Sumter
Additional Locations
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About BD

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BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

Industry

Medical equipment and supplies manufacturing and manufacturing

Company size

10,000+ Employees

Headquarters location

Franklin Lakes, NJ, US

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