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Technical Support Associate Jobs in Columbia, SC

IntelliPro Group Inc.

IT Support Specialist

Lexington, SC ยท On-site

$29/hr

Client Support Associate / IT Support Specialist Duration: 3 Months + (Possible Extension) Pay Rate ... Provide basic technical support to Clients. Troubleshoot application issues, basic diagnosing of ...

Abacus Technology

Network Administrator II

Sumter, SC ยท On-site

Provide technical and general O&M support. 3+ years experience in systems and network support. Associate's degree in a related field. Additional years of experience may be substituted for degree ...

Abacus Technology

Network Administrator II

Sumter, SC ยท On-site

Provide technical and general O&M support. Qualifications 3+ years experience in systems and network support. Associate's degree in a related field. Additional years of experience may be substituted ...

Abacus Technology

Network Administrator (WAN)

Sumter, SC ยท On-site

Provide first-level technical support to deployed users, escalates complex problems as required ... Associate's degree in a related field. Additional years of experience may be substituted for degree ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Columbia, SC

Technical Support Associate information

See Columbia, SC salary details

$9

$20

$46

How much do technical support associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for technical support associate in Columbia, SC is $20.16, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $21.59 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Columbia, SC?

The most popular types of Technical Support jobs in Columbia, SC are:

What are popular job titles related to Technical Support Associate jobs in Columbia, SC?

For Technical Support Associate jobs in Columbia, SC, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Columbia, SC look for?

The top searched job categories for Technical Support Associate jobs in Columbia, SC are:

What cities near Columbia, SC are hiring for Technical Support Associate jobs?

Cities near Columbia, SC with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Columbia, SC as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $41,940 per year, or $20.2 per hour.

Enterprise Service Technical Support Subject Matter Expert (SME)

SMS Data Products Group, Inc.

Sumter, SC โ€ข On-site

Full-time

Re-posted 11 days ago

Job description

AFCENT's mission is to deliver combat-ready air, space, communications, and cyberspace capability for USCENTCOM, helping maintain security and stability throughout Southwest Asia. We support the AFCENT Commander, USCENTCOM, coalition and joint partners, and warfighters who rely on NIPRNet, SIPRNet, partner networks, and other command-and-control systems. The AFCENT NOSC program is focused on running and protecting a 24/7 enterprise network and systems operations, including cybersecurity, engineering, maintenance, and technical support, keeping the AFCENT's theater communications and IT infrastructure ready, secure, and available to effectively execute the AFCENT mission.
Since 1976, SMS has specialized in modernizing legacy IT and sustaining complex enterprise environments for federal agencies. With the goal of building long-term partnerships with our customers, we invest in our employees by providing the training, tools, and support they need to keep critical missions operational, improve performance, and reduce risk. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit www.sms.com .
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  • Provide 24/7 Tier 2 enterprise IT help desk support.
  • Provide continuous collaboration support and address escalated issues involving complex systems, network hardware, software, services, and voice/video troubleshooting.
  • Document processes and logic diagrams for regularly accomplished tasks on the NOSC operations floor as well as processes utilized by support technicians.
  • Research and analyze network topology via NOSC automated toolsets and a myriad of networking metrics to ascertain connectivity, topology, and status to recognize sub- standard network performance.
  • Develop reports and trend analysis documentation on bandwidth and network security incidents.
  • Utilize the Firewall toolset to accurately analyze and report on the overall health of local and deployed firewalls.
  • Perform enterprise-level firewall fault isolation and correction to include troubleshooting ACLs affecting other network traffic.
  • Perform local installation and local and remote administration of firewalls.
  • Develop and maintain training plans for all operations floor positions and train operations personnel on new system installations and operating application upgrades.
  • Provide General IT Management and Networking support.
  • Provide LAN and WAN Enterprise support.
  • Provide general O&M support as required.
  • Provide documentation support as required.
  • Provide meetings/briefings support as required.
  • Provide functional training support as required.
  • Provide CONUS TDY support as required.

Required Qualifications
  • Associates in related field and 3 or more years๏ฟฝ relevant experience or 5 or more years๏ฟฝ relevant experience
  • Unix/Linux and Firewall experience
  • LAN and WAN Enterprise support experience.
  • Must possess experience and demonstrate an understanding with installation of Microsoft Windows Server in Host and Compute Environments, and Windows Server using server images.
  • Experience with implementation of storage solutions, high availability, Domain Name Systems (DNS), Dynamic Host Configuration Protocol (DHCP), network connectivity and remote access solutions, core and distributed network solutions, advance network infrastructure, and maintain and monitor server environments.
  • Must possess experience and demonstrate an understanding with managing Microsoft users and permissions, creating active directory domain services (AD DS) forests, designing server infrastructure, troubleshooting, protecting network, and user data.

Certifications Required
  • Cisco Certified Network Associate (CCNA)
  • VCTA or extensive VMWare experience
  • ITIL Foundation Certification - Candidate has up to 60 days to acquire ITIL Foundation certification after start.

Clearance Required
  • Department of Defense Secret security clearance or the ability to obtain an Interim Secret clearance.

SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Req # 2026-5543

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