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Technical Support Associate Jobs in Columbia, SC

AMAROK

Technical Security Systems Specialist

Columbia, SC · On-site

$27 - $30/hr

This role supports the delivery of high-quality security solutions by programming and verifying ... Associate's degree or equivalent from two-year college or technical school; or one to two years ...

Abacus Technology

Network Administrator II

Sumter, SC · On-site

Provide technical and general O&M support. 3+ years experience in systems and network support. Associate's degree in a related field. Additional years of experience may be substituted for degree ...

Abacus Technology

Network Administrator II

Sumter, SC · On-site

Provide technical and general O&M support. Qualifications 3+ years experience in systems and network support. Associate's degree in a related field. Additional years of experience may be substituted ...

Batteries Plus

Retail Sales Associate

West Columbia, SC · On-site

$14 - $16/hr

As a Store Associate, you'll be the face of our brand, helping customers find the right solutions ... From providing product knowledge and technical support to keeping the store running smoothly, you ...

Batteries Plus

Retail Sales Associate

West Columbia, SC · On-site

$14 - $16/hr

As a Store Associate, you'll be the face of our brand, helping customers find the right solutions ... From providing product knowledge and technical support to keeping the store running smoothly, you ...

Batteries Plus

Retail Sales Associate

West Columbia, SC · On-site

$14 - $16/hr

As a Store Associate, you'll be the face of our brand, helping customers find the right solutions ... From providing product knowledge and technical support to keeping the store running smoothly, you ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Columbia, SC

Technical Support Associate information

See Columbia, SC salary details

$10

$22

$52

How much do technical support associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for technical support associate in Columbia, SC is $22.85, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $24.47 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Columbia, SC? The most popular types of Technical Support jobs in Columbia, SC are:
What are popular job titles related to Technical Support Associate jobs in Columbia, SC? For Technical Support Associate jobs in Columbia, SC, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Columbia, SC look for? The top searched job categories for Technical Support Associate jobs in Columbia, SC are:
What cities near Columbia, SC are hiring for Technical Support Associate jobs? Cities near Columbia, SC with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Technical Security Systems Specialist

AMAROK

Columbia, SC • On-site

$27 - $30/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Company Information
Recognized as one of the Best Places to Work in South Carolina, AMAROK is the Ultimate Perimeter Security solution. Our unique multi-layered perimeter security system reliably stops theft and other criminal activity by guarding our customers' property and assets 24/7/365. More than 9,000 commercial and industrial properties across North America trust The Electric Guard Dog™ to keep their assets secure.
Job Summary
The Technical Security Systems Specialist is responsible for configuring, programming, testing, and validating security system components to ensure they are fully prepared for customer deployment. This role supports the delivery of high-quality security solutions by programming and verifying cameras, network switches, wireless communication devices, and workstations while maintaining rigorous quality standards and accurate documentation. In partnership with Production, Installation, Technical Assistance Group (TAG), and Research & Development (R&D), the Technical Security Systems Specialist helps ensure projects are executed efficiently, technical issues are resolved promptly, and systems are delivered accurately and on schedule.
This position is ideal for an individual with excellent problem-solving skills who brings experience with IP-based security systems, camera programming, along with proficient troubleshooting abilities and attention to detail needed to interpret technical documentation and system specifications.
Working hours for this position are 9:00am-5:00pm EDT.
Essential Duties and Responsibilities
  • Configure, program, test, and validate customer security systems, including cameras, workstations, network switches, and wireless equipment, for deployment.
  • Review project documentation, customer requirements, and scopes of work to configure systems and prioritize assignments for production and installation timelines.
  • Perform quality checks and troubleshoot hardware, software, networking, and configuration issues to ensure shipment readiness.
  • Collaborate with Installation, Production, TAG (Technical Assistance Group), Research & Development, Warehouse, and Procurement to coordinate projects, resolve technical issues, and ensure successful execution.
  • Provide technical support for programming and configuration issues during deployment and post-installation.
  • Maintain accurate programming, configuration, firmware, and technical documentation to support operational consistency and future service.
  • Participate in project planning, product development, engineering changes, and continuous improvement to enhance system quality and efficiency.
  • Maintain workplace safety and stay updated on emerging security technologies, firmware, networking, and industry standards.

Qualifications
  • Excellent verbal and written communication skills with the ability to collaborate effectively across teams and communicate technical information clearly.
  • Ability to interpret technical documentation, wiring diagrams, and system specifications with accuracy and attention to detail.
  • Associate's degree or equivalent from two-year college or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience.

Why AMAROK? AMAROK is driven by our companies' core values and we strive to facilitate a greater sense of purpose in our career opportunities. Our company culture is the most recognized benefit, but our employees also enjoy the following perks:
  • Health Benefits (Medical, Dental & Vision)
  • Tuition Reimbursement Program
  • Short & Long-term disability
  • Life Insurance
  • Flexible Spending Account (Section 125)
  • Matching 401K retirement plan
  • Career advancement
  • Bonus opportunities
  • Generous PTO

Hourly Compensation Range: $27.00-$30.00. Compensation is determined based on competitive market data, experience, skillset and geographical location.
See what our employees have to say about working for AMAROK! https://www.glassdoor.com/Reviews/AMAROK-Reviews-E603124.htm
Our recruiting experience is digital! AMAROK is an EEO/Affirmative Action Employer and will make all employment related decisions without regard to age, race, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
Once you submit your application, AMAROK will process the provided personal data to evaluate your candidacy for employment. For details regarding how your personal data will be used during an interview process, and to understand our commitment to keeping your personal data safe, please review our Data Privacy Policy here - https://amarok.com/privacy-policy/
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About AMAROK

Sourced by ZipRecruiter

Industry

Investigation and physical security services

Company size

201 - 500 Employees

Headquarters location

Columbia, SC, US

Year founded

1973

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