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Technical Support Associate Jobs in Columbia, SC

BB&E

Contract Services Support Specialist

Sumter, SC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... technical support to the U.S. Army Central (USARCENT) located at Shaw Air Force Base (AFB), SC ... At least five (5) years of experience in administrative work with an Associate's Degree. * At least ...

Samtec, Inc

Technical Integration Lead

Columbia, SC · On-site

Associates may be asked to perform additional tasks depending on strengths and capabilities ... Experience supporting deployment to multiple sites and scaling processes for repeatable execution.

W3Global Inc.

Associate Attorney

Sumter, SC

$75K - $100K/yr

An established law firm is seeking a dynamic and dedicated Associate Attorney to join its legal ... We are committed to providing both technical support and industry expertise to simplify the hiring ...

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Technical Support Associate information

See Columbia, SC salary details

$10

$22

$52

How much do technical support associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for technical support associate in Columbia, SC is $22.85, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $24.47 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Columbia, SC? The most popular types of Technical Support jobs in Columbia, SC are:
What are popular job titles related to Technical Support Associate jobs in Columbia, SC? For Technical Support Associate jobs in Columbia, SC, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Columbia, SC look for? The top searched job categories for Technical Support Associate jobs in Columbia, SC are:
What cities near Columbia, SC are hiring for Technical Support Associate jobs? Cities near Columbia, SC with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Electrical Technical Specialist Job - Gaston, SC

Alpek Polyester

Gaston, SC • On-site

Full-time

Re-posted 12 days ago

Alpek Polyester rating

7.1

Company rating: 7.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

70th of 100 rated chemical manufacturers

Job description

Why You'll Love This Job
We are seeking a motivated individual to join our Maintenance team based out of our Gaston, SC facility. The ideal candidate for the Electrical Technical Specialist will be results driven, motivated by technical challenges and they will use their excellent interpersonal communication, organizational, and strong problem-solving analytical skills to provide Electrical and Instrumentation technical support, research, and continuous improvement for their site.
Responsibilities
The Electrical Technical Specialist will be reportable to the Electrical Engineer and have responsibilities for the following tasks:
  • Completing plantwide technical support assignments
  • Troubleshooting instrument and controls equipment beyond the capabilities of Maintenance E&I forces, especially inverters, Coriolis flowmeters, analyzers, loss-in-weight feeders, and nuclear level devices, but also including any instrument-related, electrical, or problems of unknown origin.
  • Assists in management of hardware/software of various distributed control systems (DCS) and Programmable Logic Controllers (PLC) based control systems for critical manufacturing production facilities.
  • Updates .pdf files of drawings, using Bluebeam (software), for the replacement of obsolete equipment, or when errors are found as maintenance/capital work is performed.
  • Initiates, executes, and reviews Management of Changes as needed.
  • Maintains Instrument, Power Panel, and Critical Controls databases, etc.
  • Reviews engineering packages related to Electrical and Instrumentation equipment.
  • Participates in Process Hazard Analyses.
  • Executes projects while communicating effectively through Project Reporting System/Database.
  • Writes procedures for maintenance and troubleshooting, train Non-exempt E&I as needed and spearhead shutdown efforts on critical devices.
  • Monitors equipment technology for obsolescence and provides long term recommendations including critical spare parts exposure/risk.
  • Prepares high voltage systems to be worked on by contractors, including de-energizing high voltage equipment, installing protective grounds, and monitoring procedures utilized by contractors. Assure assigned personnel observe and follow safety precautions and rules.
  • Responds to emergency situations such as power outages in order to minimize or prevent loss of property, damage to plants, or disruption to life safety systems. Install, connect, operate and maintain a variety of electrical equipment including primary power distribution/transmission cables and equipment, portable engine generators, transformers, and high voltage switches.
  • Performs work on various high voltage and peripheral low voltage systems/equipment up to 13.8KV, including installation, operation, maintenance and repair of distribution, and generation equipment including transformers, generators, circuit breakers, controls, and underground conductors. Ability to splice and terminate various types of high voltage multiphase power cable.

Skills & Qualifications
Required
  • 5-10 years Industrial Mfg. work experience
  • Strong advocate of Safe Work Practices
  • Strong Leadership/Organizational Skills
  • Must be self starter with high level of initiative
  • Strong communication/interpersonal skills
  • Computer Skills in Outlook Suite (Excel, Word, Outlook, PowerPoint)
  • Strong Troubleshooting Skills
  • Ability to work in fast paced, team oriented industrial environment
  • Ability to handle diverse customers

Preferred
  • 2 year Associate in Applied Science - Industrial Electronics Technology or Equivalent
  • 3-5 years Experience in Chemical or Paper Industry/Polymers preferred
  • SAP Experience
  • OSISOFT-PI Software Experience
  • Maintenance Planning and Scheduling Experience
  • Working knowledge of Root Cause Failure Analysis
  • CAD Experience

Alpek Polyester USA, LLC is a global leader in the production of PTA (Terephthalic Acid), PET (Polyethylene Terephthalate) Resins, PET Recycling (rPET), and Specialty Polymers. This integrated business services customers all over the world using its global network of manufacturing entities within the Alpek Polyester umbrella. We are committed to improving people's lives through our products, innovations, and a commitment to sustainability and protecting the environment.
Alpek Polyester USA, LLC is headquartered in Charlotte, NC with manufacturing facilities in the Carolinas, Mississippi, Indiana, and Pennsylvania.
Alpek Polyester USA, LLC is a division of Alpek, the petrochemicals and synthetic fibers business group of Alfa, S.A.B. de C.V., one of Mexico's largest corporations.
Alpek Polyester USA, LLC is subject to US Department of Commerce export regulations and thus must hire individuals who meet national security requirements. Interested applicants (or temporary employees) must meet eligibility requirements. Alpek Polyester USA, LLC is an Equal Opportunity Employer.

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