ZipRecruiter

Log In

1

Technical Support Associate Jobs in Ridgeland, SC

Srsdistribution

Technical Sales Associate

Savannah, GA · On-site

The purpose of theTechnical Sales Associateis tomanage bid lists, securing plans and specifications, generating take-offs and project estimates, technical sales support for both Outside Sales team ...

AVTECH Global

Aerospace QC Inspector

Savannah, GA · On-site

$32.19 - $36.05/hr

Aviation Technology Associates (AVTECH Global) is looking for an Aerospace QC Inspector. Pay Rate ... Provide technical support to manufacturing personnel. * Perform area inspections to ensure ...

AVTECH Global

Aerospace QC Inspector

Savannah, GA · On-site

$32.19 - $36.05/hr

Aviation Technology Associates (AVTECH Global) is looking for an Aerospace QC Inspector. Pay Rate ... Provide technical support to manufacturing personnel. * Perform area inspections to ensure ...

next page

Showing results 1-20

All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Ridgeland, SC

Technical Support Associate information

See Ridgeland, SC salary details

$9

$21

$49

How much do technical support associate jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for technical support associate in Ridgeland, SC is $21.50, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $23.03 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a Technical Support Associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What cities near Ridgeland, SC are hiring for Technical Support Associate jobs? Cities near Ridgeland, SC with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Ridgeland, SC as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $44,726 per year, or $21.5 per hour.
REEVES | Technical Support Analyst Savannah, GA

REEVES | Technical Support Analyst Savannah, GA

Colas

Savannah, GA

Full-time

Posted 27 days ago

Job description

Reeves Construction Company, the Colas USA subsidiary that operates throughout the states North Carolina, South Carolina, Georgia, Florida, Missouri and Arkansas has been a key partner in the infrastructure growth of the Southeast and Midwest since the company’s founding in 1923. Reeves is a complete heavy civil highway and site development construction company dedicated to meet the specific needs of the roadway, airport, bridge, and military market. Reeves prides itself for its high company standards of safety, ethics, and performance. To learn more about Reeves visit www.reevescc.com. 
Throughout Colas USA, we provide competitive pay, outstanding benefits, career advancement opportunities, professional education, and extensive training for every employee. We pride ourselves on upholding the highest standards of safety, environmental conservation, and ethical conduct as we strive to grow our infrastructure products and services through empowering and developing our people, fostering innovation, utilizing new technology, and maximizing vertical integration at all levels of the company’s value chain. To learn more about the Colas USA Family of Companies, please visit www.colasusa.com. 

Job Summary

As a Technical Support Analyst, you will be part of a distributed team of diversely skilled individuals who pride themselves in their breadth of knowledge, troubleshooting skills and positive attitudes.  You will be the face of Reeves IT Support in your territory, interacting directly with our internal customers on a daily basis and providing exceptional, on-site customer service for a variety of technical issues.

Main Responsibilities

•    Assist our customers in maximizing their use of our information technology
•    Provide technical support and administration for our business-critical systems, including:
o    Microsoft Windows 11 and various versions of Windows Server
o    Local and wide area networks, network switches, printers, mobile devices, and associated operational technology at our manufacturing plants
o    ServiceNow IT Service Management, Microsoft Office suite, Teams, OneDrive and standard remote administration tools
•    Prioritize incoming requests from throughout the region via tickets, phone, e-mail and in-person
•    Travel to our locations within your territory to resolve critical issues on a moment’s notice
•    Be the on-site relay for all IT services (applications, infrastructure, support): analyze needs, identify problems, coordinate resources, and share solutions
•    Lead projects within your territory and provide expertise to the business in whatever capacity required, such as a technology refresh or data analysis
•    Assist with support of our business applications (JWS Apex, OnBase, HeavyBid, HeavyJob, etc.) and keep up to date with the latest industry technology
•    Work with vendors on projects or to help resolve remote issues
•    Analyze trends to improve both the support process and user training
•    Empathize and communicate with customers to ensure satisfaction
•    Treat everyone with respect and be a model of integrity

Skills and Qualifications

•    Ability to patiently and effectively communicate with people of all levels of technical knowledge and backgrounds
•    Ability to work autonomously, multitask, be proactive, and quickly solve problems
•    Travel within coverage territory varies (normally same day); infrequent travel elsewhere depending on required projects or meetings
•    Progressive IT work experience including at least 3 years in a technical support or helpdesk capacity
•    Ability to troubleshoot basic software and network issues; perform hardware break/fix duties on computers and printers as needed
•    Industry standard certifications (A+, Network+, Security+, Microsoft-related, ITIL, etc.) are a plus
•    Associate or higher degree in a technical discipline is a plus
•    Ability to lift 50 pounds

Colas Inc. and its subsidiaries are an Equal Opportunity Employer. For details on the specifics of this commitment, please click here to view the EEO document.  If you are an individual with a disability and require a reasonable accommodation to:

  • to meet the requirements of the role in which you are applying
  • complete any part of the application process
  • access or use the online application process and need an alternative method for applying
     

Please contact Colas Inc. at 973-290-9082 or send an email to ColasRecruiter@colasinc.com. 

Apply