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Technical Support Manager Jobs in Myrtle Beach, SC

Orscheln Industries

Applications Engineer

Conway, SC · On-site

Technical Support & Sales Liaison: * Assisting with customer inquiries by recommending the correct ... Time management. * Skill communicator. Physical Requirements: * Data entry. * 80% of the time ...

Orscheln Industries

Applications Engineer

Conway, SC

Technical Support & Sales Liaison: * Assisting with customer inquiries by recommending the correct ... Time management. * Skill communicator. Physical Requirements: * Data entry. * 80% of the time ...

Orscheln Industries

Applications Engineer

Conway, SC · On-site

Technical Support & Sales Liaison: * Assisting with customer inquiries by recommending the correct ... Time management. * Skill communicator. Physical Requirements: * Data entry. * 80% of the time ...

Field Fastener

Account Manager

Myrtle Beach, SC

$50K - $62K/yr

Field is a family-owned global supplier of fasteners, "C" commodities, inventory management services, and technical support. We currently have locations in Rockford, IL (headquarters), Texas, South ...

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Technical Support Manager information

See Myrtle Beach, SC salary details

$26.5K

$77.3K

$132.7K

How much do technical support manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for technical support manager in Myrtle Beach, SC is $77,318.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,500.00 and $93,600.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
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What are the most commonly searched types of Technical Support jobs in Myrtle Beach, SC?

The most popular types of Technical Support jobs in Myrtle Beach, SC are:

What job categories do people searching Technical Support Manager jobs in Myrtle Beach, SC look for?

The top searched job categories for Technical Support Manager jobs in Myrtle Beach, SC are:

What cities near Myrtle Beach, SC are hiring for Technical Support Manager jobs?

Cities near Myrtle Beach, SC with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Myrtle Beach, SC as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $72,265 per year, or $34.7 per hour.

Application Support Analyst

Horry County, (SC)

Conway, SC • On-site

Full-time

Posted 15 days ago

Job description

General Job Description The Application Support Analyst is responsible for providing timely and effective technical support for all applications within Horry County Government. This role involves troubleshooting issues, resolving user problems, Report design, and ensuring the smooth operation of applications within the organization. The ideal candidate possesses strong analytical and problem-solving skills, excellent communication abilities, and a passion for providing exceptional customer service.

Duties for this Position Ensure a very high level of customer service is delivered to both internal and external system users. Provide first-line technical support to end-users for a range of applications. Troubleshoot and resolve application-related issues, including: Software installation and configuration problems Data entry and retrieval errors User access and permission issues System performance and stability problems Test and install software upgrades, updates, and system enhancements.

Document and track all support requests and resolutions in a ticketing system. Proactively identify and resolve potential application issues before they impact users. Provide end-user training and support on application usage and best practices.

Communicate effectively with end-users, management, and vendors. Create and maintain comprehensive user documentation and knowledge base articles. Work closely with other IT Teams to ensure seamless application performance and issue resolution.

Assist and work in coordination with the Project Manager. Other duties as assigned Position Minimum Requirements Horry County policies, standard operating procedures, and guidelines. Horry County Information Technology policies, standard operating procedures, and guidelines.

Experience with ticketing systems. Strong understanding of software applications and their underlying technologies. Proficient in troubleshooting and problem-solving techniques.

Familiarity with database concepts. Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical audiences. Exceptional customer service and interpersonal skills.

Proactive, self-motivated, and a strong team player. Additional Information BA/BS in Information Systems or an equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities. Preference will be given to applicants with one or more of the following credentials: work experience in a comparable position SQL and/or SSRS report experience Must be able to pass required pre-employment physical and background check Must be willing to occasionally work after hours, including nights and weekends.

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