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Technical Support Manager Jobs in Connecticut (NOW HIRING)

Eppendorf SE

Technical Product Manager f/m/d

Enfield, CT · On-site

$75K - $85K/yr

Experience providing highlevel technical support to internal and external customers, including the ... Demonstrated ability to manage crossfunctional projects such as design changes, recalls and ...

Mosaic Life Care

Manager

New Haven, CT · On-site

Mosaic Life Care is seeking an Associate Direct Support Manager to join our Community & Social Services team in our nonprofit and social services program. In this role, you'll provide hands-on ...

PHOTRONICS INC

Manager, Desktop Support

Brookfield, CT · On-site

We are seeking a Desktop Support Manager to lead the end-to-end delivery and standardization of ... The position combines people leadership with hands-on technical expertise, serving as the primary ...

E-Solutions

Executive Support Windows

Hartford, CT · On-site

$37K - $47K/yr

Sr. Technical Support - Site Lead/Executive Support - Onsite Tech Services (Windows) Location ... This position provides hands-on technical oversight of vendor-managed site teams, partners closely ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Connecticut

Technical Support Manager information

See Connecticut salary details

$28.1K

$81.7K

$140.3K

How much do technical support manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for technical support manager in Connecticut is $81,728.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,800.00 and $98,900.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
More about Technical Support Manager jobs
What are the most commonly searched types of Technical Support jobs in Connecticut? The most popular types of Technical Support jobs in Connecticut are:
What are popular job titles related to Technical Support Manager jobs in Connecticut? For Technical Support Manager jobs in Connecticut, the most frequently searched job titles are:
What job categories do people searching Technical Support Manager jobs in Connecticut look for? The top searched job categories for Technical Support Manager jobs in Connecticut are:
What cities in Connecticut are hiring for Technical Support Manager jobs? Cities in Connecticut with the most Technical Support Manager job openings:
Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $81,728 per year, or $39.3 per hour.

Technical Product Manager f/m/d

Eppendorf SE

Enfield, CT • On-site

$75K - $85K/yr

Full-time

Medical, Life

Re-posted 18 days ago

Job description

How you can make an impact

  • Drive the technical excellence and service effectiveness of designated product lines, acting as the "key person" and senior technical trainer to improve customer satisfaction and achieve service and financial objectives.

  • Build and maintain the highest level of system technical expertise, leading the top tier of technical support to create resolution plans that address both product issues and customer needs, including onsite visits for the most challenging cases.

  • Design, deliver and continuously update technical training for customers, thirdparty service providers and internal employees, ensuring trainees receive the latest information and best practices, and using formal and informal communications to strengthen technical performance.

  • Plan and implement divisional or globally directed design changes, recalls, updates and retrofits, coordinating crossfunctional project management and documentation to ensure product compliance, customer satisfaction and clear evidence for audits.

  • Champion compliance with the Eppendorf Quality Management System for your product lines, including initiating CAPAs, assessing thirdparty service quality, handling nonconformities, managing quality records and leading thirdparty service evaluation programs.

  • Create, review and approve technical documentation for ENA markets in alignment with divisional standards, ensuring clarity, accuracy and timely distribution, while mentoring Technical Product Specialists, Technical Product Representatives and other technical support personnel.

What sets you apart

  • Bringing a bachelor's degree in sciences, engineering or a related field and approximately three to five years of related experience in technical product support - or an equivalent combination of education and professional experience.

  • Deep technical understanding of complex instruments or systems, with proven ability to troubleshoot, define root causes and develop effective corrective and preventive action plans.

  • Experience providing highlevel technical support to internal and external customers, including the confidence to serve as a subjectmatter expert and escalation point.

  • Strong training and communication skills: you can design and deliver technical training, explain complex topics clearly and adapt your approach to technicians, service partners, sales colleagues and customers.

  • Demonstrated ability to manage crossfunctional projects such as design changes, recalls and retrofits, coordinating stakeholders across Service, Quality, Marketing and global/divisional teams..

  • A collaborative, mentoring mindset and willingness to travel (including internationally when needed) to provide training, resolve critical issues and support global alignment on product topics.

What we offer

  • We value your expertise. A competitive compensation package with an annual base salary of $75,000-$85,000 and bonus eligibility that reflects your critical role in product performance, customer satisfaction and service quality.

  • Purpose and impact. You help ensure that advanced life science instruments perform reliably in the field, directly supporting customers in research and production environments.

  • Comprehensive benefits. A competitive total rewards package, including health, financial and education benefits, supports you in different stages of life.

  • Technical and professional growth. Extensive opportunities to deepen your technical knowledge, expand your skills in quality and project management, and grow into broader leadership or global roles.

  • Global collaboration. Close cooperation with divisional and global service teams, as well as international travel for training and alignment, in a truly international environment.

  • Shaping how we work. The chance to influence service standards, training concepts and quality processes for key product lines across ENA and ECL.

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