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Technical Support Manager Jobs in Clinton, CT (NOW HIRING)

Wellinks

Technical Support Agent

New Haven, CT · On-site

Our solution combines the benefits of virtual chronic care disease management with the power of ... The Technical Support Agent helps support a growing pool of Customers and Patients who utilize our ...

Assa Abloy

Technical Support Specialist

New Haven, CT · On-site

Maybe this job as Technical Support Specialist in New Haven CT (USA) is for you! SARGENT is a market leader in locksets, high security key systems, door closers, exit devices, electro-mechanical ...

Sodexo

Operations Support Manager

New Haven, CT · On-site

$89K - $115K/yr

Sodexo is seeking an organized and detail-oriented Operations Support Manager to join our team at ... Progression within Career Band reflects acquisition of broad technical expertise, business and ...

Sodexo

Operations Support Manager

New Haven, CT · On-site

$89K - $115K/yr

Sodexo is seeking an organized and detail-oriented Operations Support Manager to join our team at ... Progression within Career Band reflects acquisition of broad technical expertise, business and ...

Sodexo

Operations Support Manager

New Haven, CT

$89K - $115K/yr

Sodexo is seeking an organized and detail-oriented Operations Support Manager to join our team at ... Progression within Career Band reflects acquisition of broad technical expertise, business and ...

Mosaic

Direct Support Manager

Oakdale, CT · On-site

$59K/yr

We're looking for a Direct Support Manager to join our team! This position's primary focus is to coordinate and direct operations of our Residential and/or Day Services Program. This includes ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Clinton, CT

Technical Support Manager information

See Clinton, CT salary details

$29.1K

$84.8K

$145.7K

How much do technical support manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for technical support manager in Clinton, CT is $84,840.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,200.00 and $102,700.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What cities near Clinton, CT are hiring for Technical Support Manager jobs?

Cities near Clinton, CT with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Clinton, CT as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $84,840 per year, or $40.8 per hour.

Technical Support Agent

Wellinks

New Haven, CT • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

About Wellinks:
Wellinks is redefining how cardiopulmonary care is delivered. Our solution combines the benefits of virtual chronic care disease management with the power of remote patient monitoring through our proprietary, FDA-cleared Spire Remote Patient Monitoring System. By pairing predictive insights with proactive clinical intervention, Wellinks demonstrates results in reducing acute care utilization, readmission rates, and total cost of care. We are closing care gaps and changing the paradigm in how this traditionally underserved population receives care.
Wellinks is a high-growth company that is rich with mission-driven talent, guided by passionate leaders, and backed by world class investors. We are headquartered in New Haven Connecticut, conveniently between Boston and New York, and have team members across the US.
Position Description:
The Technical Support Agent helps support a growing pool of Customers and Patients who utilize our remote patient monitoring service as well as internal teams who support this monitoring service, and our external partners conducting research studies and clinical trials. Our agents work across several platforms in a fast-paced start-up environment.
Essential Duties and Responsibilities:
  • Handle inbound and outbound calls, emails, SMS, and chats
  • Troubleshoot devices, accounts, apps, and online dashboard issues using a variety of platforms and tools
  • Thoroughly document and report all patient complaints, inquiries, and interactions
  • Place orders, process returns, and track the status of all inventories sent to users
  • Test, debug, and provide feedback on our apps and products via an internal beta team
  • Manage a variety of assigned projects related to remote patient monitoring, clinical trials, product
  • Refinement, bug reporting, patient and employee onboarding, and others as needed

Key Competencies:
  • Excellent telephone communication skills
  • Proficient at problem solving and decision making
  • Ability to work independently and collaboratively in a fast-paced environment
  • Strong attention to detail
  • Excellent Communication skills - verbal and written
  • Ability to collect, manage and analyze data
  • Works efficiently in a remote environment
  • A team player with a willingness to help others succeed

Qualifications:
  • 1+ years as a customer service agent or a technical support agent
  • Familiarity with and troubleshooting mobile platforms running Android OS
  • Must be able to work shifts ranging from (7am-4pm, 8am-5pm, or 9am-6pm, 11am-8pm) EST.
  • Must live in the New Haven, CT area.

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