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Technical Support Manager Jobs in Clinton, CT (NOW HIRING)

Wellinks

Technical Support Agent

New Haven, CT · On-site

About Wellinks is the COPD disease management company committed to empowering people to live fully ... The Technical Support Agent helps support a growing pool of Customers and Patients who utilize our ...

Brook + Whittle

Customer Support Manager

Guilford, CT · On-site

$80K - $95K/yr

... Customer Support Manager. The position will be responsible for ensuring their assigned team of ... Ability to comprehend and explain technical product/service information Physical Requirements ...

Brook & Whittle LTD

Customer Support Manager

Guilford, CT · On-site

$80K - $95K/yr

... Customer Support Manager. The position will be responsible for ensuring their assigned team of ... Ability to comprehend and explain technical product/service information Physical Requirements ...

Brook & Whittle

Customer Support Manager

Guilford, CT · On-site

$80K - $95K/yr

... Customer Support Manager. The position will be responsible for ensuring their assigned team of ... Ability to comprehend and explain technical product/service information Physical Requirements ...

Mosaic Life Care

Manager

New Haven, CT · On-site

Mosaic Life Care is seeking an Associate Direct Support Manager to join our Community & Social Services team in our nonprofit and social services program. In this role, you'll provide hands-on ...

Apple

US-Technical Specialist

New Haven, CT · On-site

As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional ...

Group CBS

Production Support

Seymour, CT · On-site

Reporting to the Production Support Supervisor or Manager, you will be responsible for maintaining and optimizing production equipment, addressing technical challenges, and contributing to the ...

Parker

Technical Specialist I

North Haven, CT

Plating process and support for assigned plating type(s) * Safely setup plating production processes in assigned area. * Run plating production processes meeting safety, quality, delivery, and ...

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Technical Support Manager information

See Clinton, CT salary details

$29.1K

$84.8K

$145.7K

How much do technical support manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for technical support manager in Clinton, CT is $84,840.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,200.00 and $102,700.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
More about Technical Support Manager jobs
What cities near Clinton, CT are hiring for Technical Support Manager jobs? Cities near Clinton, CT with the most Technical Support Manager job openings:
Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Clinton, CT as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $84,840 per year, or $40.8 per hour.

Technical Support Agent

Wellinks

New Haven, CT • On-site

Full-time

Re-posted 2 days ago

Job description

About
Wellinks is the COPD disease management company committed to empowering people to live fully and breathe freely by improving outcomes for those we serve. We are creating a future where COPD care is designed and delivered around the individual and supported by a team striving to help them live a healthier, more fulfilling life. Our partners choose Wellinks to deliver a tailored and personalized healthcare experience for their members, resulting in improved outcomes at lower costs.
Wellinks is a high-growth company that is rich with mission-driven talent, guided by passionate healthcare leaders, and backed by world class investors. We are headquartered in New Haven Connecticut, conveniently between Boston and New York, and have team members across the US.
Position Description:
The Technical Support Agent helps support a growing pool of Customers and Patients who utilize our remote patient monitoring service as well as internal teams who support this monitoring service, and our external partners conducting research studies and clinical trials. Our agents work across several platforms in a fast-paced start-up environment.
Essential Duties and Responsibilities:
• Handle inbound and outbound calls, emails, SMS, and chats
• Troubleshoot devices, accounts, apps, and online dashboard issues using a variety of platforms and tools
• Thoroughly document and report all patient complaints, inquiries, and interactions
• Place orders, process returns, and track the status of all inventory sent to users
• Test, debug, and provide feedback on our apps and products via an internal beta team
• Manage a variety of assigned projects related to remote patient monitoring, clinical trials, product
• Refinement, bug reporting, patient and employee onboarding, and others as needed
Key Competencies:
• Excellent telephone communication skills
• Proficient at problem solving and decision making
• Ability to work independently and collaboratively in a fast-paced environment
• Strong attention to detail
• Excellent Communication skills - verbal and written
• Ability to collect, manage and analyze data
• Works efficiently in a remote environment
• A team player with a willingness to help others succeed
Qualifications:
• 1+ years as a customer service agent or a technical support agent
• Familiarity with and troubleshooting mobile platforms running Android OS
• Must be able to work shifts ranging from (7am-4pm, 8am-5pm, or 9am-6pm, 11am-8pm) EST.

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