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Technical Support Manager Jobs in Clinton, CT (NOW HIRING)

Group CBS

Production Support

Seymour, CT

Reporting to the Production Support Supervisor or Manager, you will be responsible for maintaining and optimizing production equipment, addressing technical challenges, and contributing to the ...

TEKsystems

Desktop Support

New London, CT · On-site

$20 - $25/hr

This individual will interact directly with physicians, nurses, managers, and staff, providing a high level of technical support and professionalism. Key Responsibilities * Provide onsite and remote ...

TEKsystems

Desktop Support

New Haven, CT · On-site

$20 - $25/hr

This individual will interact directly with physicians, nurses, managers, and staff, providing a high level of technical support and professionalism. Key Responsibilities * Provide onsite and remote ...

Mosaic

Direct Support Supervisor

Middletown, CT · On-site

$49K/yr

As a Direct Support Supervisor, you'll coordinate and manage program operations to ensure regulatory compliance. Responsibilities include hiring, training, scheduling staff, coordinating activities ...

Parker

Technical Specialist I

North Haven, CT

Plating process and support for assigned plating type(s) * Safely setup plating production processes in assigned area. * Run plating production processes meeting safety, quality, delivery, and ...

TEKsystems

Desktop Support

New London, CT

$20 - $25/hr

This individual will interact directly with physicians, nurses, managers, and staff, providing a high level of technical support and professionalism. Key Responsibilities * Provide onsite and remote ...

TEKsystems

Desktop Support

New Haven, CT

$20 - $25/hr

This individual will interact directly with physicians, nurses, managers, and staff, providing a high level of technical support and professionalism. Key Responsibilities * Provide onsite and remote ...

Complete Network Support

Support Desk Technician

Branford, CT · On-site

$19.75 - $26.75/hr

The candidate must have strong technical and communication skills. Day-to-day duties will include ... Excellent time management skills * Strong verbal and written communication skills * Strong search ...

Eurofins Scientific

Technical Manager

Groton, CT · On-site

... the support of clinical studies, as well as having an emerging global presence in Contract ... technical bench work with team leadership and operational management responsibilities. * Leads ...

Eurofins

Technical Manager

Groton, CT · On-site

... the support of clinical studies, as well as having an emerging global presence in Contract ... technical bench work with team leadership and operational management responsibilities. * Leads ...

TEKsystems

It Support Technician - Printer

New Haven, CT · On-site

$25 - $30/hr

This role is responsible for coordinating technical support, printer and copier operations, billing administration, procurement activities, inventory management, and workflow coordination. The ideal ...

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Showing results 21-40

All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Clinton, CT

Technical Support Manager information

See Clinton, CT salary details

$29.1K

$84.8K

$145.7K

How much do technical support manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for technical support manager in Clinton, CT is $84,840.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,200.00 and $102,700.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What cities near Clinton, CT are hiring for Technical Support Manager jobs?

Cities near Clinton, CT with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Clinton, CT as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $84,840 per year, or $40.8 per hour.

IT Support Specialist

American IT Solutions Inc

Hamden, CT • Hybrid

$80K/yr

Full-time

Medical, Retirement, PTO

Posted 6 days ago

Job description

IT Support Specialist

Managed Services & Business Development

Hybrid Office & Field | 3?5 Years of Experience | Client-Facing Role

Position Summary

American IT Solutions is seeking an experienced IT Support Specialist to join our Managed Services team. This hybrid office-and-field position combines hands-on technical support, client relationship management, and business-development support.

The successful candidate will provide onsite and remote IT services to existing clients while helping identify and develop new business opportunities. This position is well suited for an IT professional who enjoys solving technical problems, working directly with clients, and contributing to company growth.

Base salary range

$25-$29

Annual technical-performance bonus

Up to $3,000

Business-development commissions

Uncapped

Expected total compensation

$66,000?$78,000

High-performer potential

$80,000+

Candidate-friendly benefits

  • Mileage reimbursement or company vehicle
  • Company cellphone and laptop
  • Health insurance contribution
  • 401(k) match of 3% regardless of contribution
  • 10 Days PTO plus paid holidays
  • Certification and training reimbursement
  • Comp time or additional pay for substantial after-hours work

Key Responsibilities

Managed IT Services and Technical Support

  • Provide onsite and remote technical support for managed-services clients.
  • Troubleshoot and resolve hardware, software, network, cloud, security, and connectivity issues.
  • Install, configure, maintain, and support desktops, laptops, printers, mobile devices, networking equipment, and related technologies.
  • Support Microsoft Windows, Microsoft 365, Active Directory, email, user accounts, permissions, and cloud-based applications.
  • Assist with the administration and monitoring of servers, networks, backups, endpoint protection, patching, and cybersecurity solutions.
  • Monitor client environments and proactively identify technical risks, performance issues, and service needs.
  • Assist with new-client onboarding, technology assessments, equipment deployments, and managed-services implementations.
  • Perform workstation installations, system upgrades, equipment replacements, and basic technology migrations.
  • Escalate complex technical issues to senior team members, vendors, or third-party providers when necessary.
  • Maintain accurate service tickets, technical documentation, asset records, and client information.
  • Follow established service procedures, security requirements, and client-specific standards.
  • Recommend practical technology improvements that strengthen security, reliability, productivity, and operational efficiency.
  • Communicate clearly and professionally with technical and nontechnical client contacts.
  • Participate in scheduled after-hours support or project work when required.

Client Development and Sales Support

  • Identify potential service opportunities while supporting existing and prospective clients.
  • Build positive relationships with client contacts and recognize technology needs that American IT Solutions may be able to address.
  • Prospect for potential managed-services clients through phone calls, email outreach, professional networking, referrals, and community involvement.
  • Attend networking functions, industry events, trade shows, and business-development meetings.
  • Participate in discovery meetings to help evaluate prospective clients? technology environments, business objectives, operational challenges, and service requirements.
  • Assist with technical assessments, solution recommendations, presentations, proposals, scopes of work, and cost estimates.
  • Explain technical solutions and service recommendations in clear business terms.
  • Help promote American IT Solutions? managed IT, cybersecurity, backup, cloud communications, infrastructure, hardware, and technical support services.
  • Document prospects, opportunities, follow-up activities, and sales progress.
  • Assist with transitioning newly acquired clients from the sales

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