The Executive & Site Lead Technical Support Manager is responsible for leading the Executive Tech Services (ETS) site leadership team and maintaining overall accountability for the delivery of 24/7 ...
The Executive & Site Lead Technical Support Manager is responsible for leading the Executive Tech Services (ETS) site leadership team and maintaining overall accountability for the delivery of 24/7 ...
The Executive & Site Lead Technical Support Manager is responsible for leading the Executive Tech Services (ETS) site leadership team and maintaining overall accountability for the delivery of 24/7 ...
The Executive & Site Lead Technical Support Manager is responsible for leading the Executive Tech Services (ETS) site leadership team and maintaining overall accountability for the delivery of 24/7 ...
This Technical Laser Machine Support Supervisor is responsible for, resolving technical and ... Managers. This position is also responsible for supervising a team of engineers Duties ...
This Technical Laser Machine Support Supervisor is responsible for, resolving technical and ... Managers. This position is also responsible for supervising a team of engineers Duties ...
This Technical Laser Machine Support Supervisor is responsible for, resolving technical and ... Managers. This position is also responsible for supervising a team of engineers Duties ...
This Technical Laser Machine Support Supervisor is responsible for, resolving technical and ... Managers. This position is also responsible for supervising a team of engineers Duties ...
Designs and delivers employee and product training in collaboration with management. * Delivers technical support to dealers by phone and on-site. * Shares service bulletins and addresses product ...
Designs and delivers employee and product training in collaboration with management. * Delivers technical support to dealers by phone and on-site. * Shares service bulletins and addresses product ...
HVAC Technical Support Specialist
Hartford, CT · On-site
$80K - $95K/yr
Coordinates recalls, product rework, and manages technical communications. * Maintains technical documentation and supports training programs. * Handles incoming calls with professionalism and ...
HVAC Technical Support Specialist
Hartford, CT · On-site
$80K - $95K/yr
Coordinates recalls, product rework, and manages technical communications. * Maintains technical documentation and supports training programs. * Handles incoming calls with professionalism and ...
Technical Sales Support Specialist
$24 - $26/hr
Technical Sales Support Specialist Join a growing Hartford County, CT specialty manufacturer known ... Manage a high volume of quote requests, maintain accurate CRM records, and coordinate order ...
Quick apply
Technical Sales Support Specialist
$24 - $26/hr
Technical Sales Support Specialist Join a growing Hartford County, CT specialty manufacturer known ... Manage a high volume of quote requests, maintain accurate CRM records, and coordinate order ...
Technical Sales Support Specialist
$24 - $26/hr
Technical Sales Support Specialist Join a growing Hartford County, CT specialty manufacturer known ... Manage a high volume of quote requests, maintain accurate CRM records, and coordinate order ...
Quick apply
Technical Sales Support Specialist
$24 - $26/hr
Technical Sales Support Specialist Join a growing Hartford County, CT specialty manufacturer known ... Manage a high volume of quote requests, maintain accurate CRM records, and coordinate order ...
ABI Resources - Now Hiring: Supervisor Support Managers
Hartford, CT · On-site
$33K - $40K/yr
As a Supervisor Support Manager, you will play a critical role in ensuring the highest standards of care and support are delivered to our clients. You will be leading a team of dedicated ...
ABI Resources - Now Hiring: Supervisor Support Managers
Hartford, CT · On-site
$33K - $40K/yr
As a Supervisor Support Manager, you will play a critical role in ensuring the highest standards of care and support are delivered to our clients. You will be leading a team of dedicated ...
ABI Resources - Now Hiring: Supervisor Support Managers
Manchester, CT · On-site
$33K - $40K/yr
As a Supervisor Support Manager, you will play a critical role in ensuring the highest standards of care and support are delivered to our clients. You will be leading a team of dedicated ...
ABI Resources - Now Hiring: Supervisor Support Managers
Manchester, CT · On-site
$33K - $40K/yr
As a Supervisor Support Manager, you will play a critical role in ensuring the highest standards of care and support are delivered to our clients. You will be leading a team of dedicated ...
ABI Resources - Now Hiring: Supervisor Support Managers
Manchester, CT · On-site
$33K - $40K/yr
As a Supervisor Support Manager, you will play a critical role in ensuring the highest standards of care and support are delivered to our clients. You will be leading a team of dedicated ...
ABI Resources - Now Hiring: Supervisor Support Managers
Manchester, CT · On-site
$33K - $40K/yr
As a Supervisor Support Manager, you will play a critical role in ensuring the highest standards of care and support are delivered to our clients. You will be leading a team of dedicated ...
ABI Resources - Now Hiring: Supervisor Support Managers
Hartford, CT · On-site
$33K - $40K/yr
As a Supervisor Support Manager, you will play a critical role in ensuring the highest standards of care and support are delivered to our clients. You will be leading a team of dedicated ...
ABI Resources - Now Hiring: Supervisor Support Managers
Hartford, CT · On-site
$33K - $40K/yr
As a Supervisor Support Manager, you will play a critical role in ensuring the highest standards of care and support are delivered to our clients. You will be leading a team of dedicated ...
Direct Support Manager (Oversees 2 Programs)
Cheshire, CT · On-site
$59K/yr
We're looking for a Direct Support Manager to join our team! This position's primary focus is to coordinate and direct operations of our Residential and/or Day Services Program. This includes ...
Direct Support Manager (Oversees 2 Programs)
Cheshire, CT · On-site
$59K/yr
We're looking for a Direct Support Manager to join our team! This position's primary focus is to coordinate and direct operations of our Residential and/or Day Services Program. This includes ...
Manager, Desktop Support
Brookfield, CT · On-site
We are seeking a Desktop Support Manager to lead the end-to-end delivery and standardization of ... The position combines people leadership with hands-on technical expertise, serving as the primary ...
Manager, Desktop Support
Brookfield, CT · On-site
We are seeking a Desktop Support Manager to lead the end-to-end delivery and standardization of ... The position combines people leadership with hands-on technical expertise, serving as the primary ...
Executive Support Windows
Hartford, CT · On-site
$37K - $47K/yr
Sr. Technical Support - Site Lead/Executive Support - Onsite Tech Services (Windows) Location ... This position provides hands-on technical oversight of vendor-managed site teams, partners closely ...
Executive Support Windows
Hartford, CT · On-site
$37K - $47K/yr
Sr. Technical Support - Site Lead/Executive Support - Onsite Tech Services (Windows) Location ... This position provides hands-on technical oversight of vendor-managed site teams, partners closely ...
Traffic Systems Technical Solutions Consultant (New England)
Hartford, CT · On-site
$65K - $90K/yr
Successful Technical Sales Support Specialists are comfortable working with a wide range of ... Document activities, maintain trip reports, and track projects in CRM. * Collaborate across teams ...
Quick apply
Traffic Systems Technical Solutions Consultant (New England)
Hartford, CT · On-site
$65K - $90K/yr
Successful Technical Sales Support Specialists are comfortable working with a wide range of ... Document activities, maintain trip reports, and track projects in CRM. * Collaborate across teams ...
Successful Technical Sales Support Specialists are comfortable working with a wide range of ... Document activities, maintain trip reports, and track projects in CRM. * Collaborate across teams ...
Successful Technical Sales Support Specialists are comfortable working with a wide range of ... Document activities, maintain trip reports, and track projects in CRM. * Collaborate across teams ...
Mechanical Support Engineer
East Hartford, CT · On-site
Ability to manage and prioritize urgent technical issues, including Aircraft-On-Ground (AOG) events ... Experience supporting PW4000/2000 powered aircraft or similar large commercial gas turbine engines.
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Mechanical Support Engineer
East Hartford, CT · On-site
Ability to manage and prioritize urgent technical issues, including Aircraft-On-Ground (AOG) events ... Experience supporting PW4000/2000 powered aircraft or similar large commercial gas turbine engines.
Sr. Technical Manager - Airfoil Casting
East Hartford, CT · On-site
$111K - $154K/yr
Lead and support overall organizational objectives * Hiring and developing employees within the engineering organization * Provide mentorship and career development to the team * Lead and drive ...
Sr. Technical Manager - Airfoil Casting
East Hartford, CT · On-site
$111K - $154K/yr
Lead and support overall organizational objectives * Hiring and developing employees within the engineering organization * Provide mentorship and career development to the team * Lead and drive ...
Sr. Technical Manager - Airfoil Casting
East Hartford, CT · On-site
$111K - $154K/yr
Lead and support overall organizational objectives * Hiring and developing employees within the engineering organization * Provide mentorship and career development to the team * Lead and drive ...
Sr. Technical Manager - Airfoil Casting
East Hartford, CT · On-site
$111K - $154K/yr
Lead and support overall organizational objectives * Hiring and developing employees within the engineering organization * Provide mentorship and career development to the team * Lead and drive ...
Technical Support Manager information
See Torrington, CT salary details
$29.1K - $39.7K
0% of jobs
$39.7K - $50.3K
5% of jobs
$50.3K - $60.9K
17% of jobs
$62.4K is the 25th percentile. Wages below this are outliers.
$60.9K - $71.5K
22% of jobs
The median wage is $75K / yr.
$71.5K - $82.1K
19% of jobs
$82.1K - $92.7K
8% of jobs
$97.4K is the 75th percentile. Wages above this are outliers.
$92.7K - $103.2K
9% of jobs
$103.2K - $113.8K
6% of jobs
$113.8K - $124.4K
5% of jobs
$124.4K - $135K
5% of jobs
$135K - $145.6K
3% of jobs
$29.1K
$84.8K
$145.6K
How much do technical support manager jobs pay per year?
What is a technical support manager?
A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.
What is the difference between Technical Support Manager vs Technical Support Specialist?
| Aspect | Technical Support Manager | Technical Support Specialist |
|---|---|---|
| Required Credentials | Bachelor's degree in IT, Computer Science, or related field; often leadership experience | Associate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft) |
| Work Environment | Supervisory role overseeing support teams, managing escalations | Hands-on technical support, troubleshooting customer issues |
| Employer & Industry Usage | IT departments, tech companies, customer service centers | Help desks, technical support centers, IT service providers |
The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.
What are some common challenges faced by technical support managers, and how can they address them?
What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?
What does a technical support manager do?
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 15 days ago
Job description
Together we fight for everyone's opportunity for a better financial future.
We will do this together - with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not good enough ... we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.
Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.
Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage - Apply Now
Executive & Site Lead Technical Support Manager- Lead, mentor, and develop site leads across supported locations, providing coaching, direction, and performance management.
- Own the strategy and end-to-end delivery of 24/7 white-glove executive support services across the enterprise.
- Define, measure, and report on service metrics, KPIs, SLAs, and performance outcomes to drive accountability and continuous improvement.
- Establish and maintain consistent executive support standards, quality benchmarks, and service expectations across locations and vendor partners.
- Serve as the senior escalation point for complex, sensitive, and high-visibility executive support issues.
- Oversee vendor-managed support teams and hold managed service partners accountable to service, staffing, and performance expectations.
- Partner with business leaders and senior stakeholders to align support operations with organizational priorities.
- Build trusted relationships with executives and executive assistants by proactively identifying and addressing technology needs.
- Lead workforce planning, scheduling, and capacity management to ensure uninterrupted support coverage.
- Oversee incident, problem, change, and release management processes for executive-facing services.
- Direct IT asset lifecycle management activities, including procurement, inventory management, deployment, and disposition.
- Promote a culture of service excellence, accountability, compliance, documentation quality, and adherence to security standards.
- Bachelor's degree required.
- Proven experience leading executive-support, site operations, or end-user services teams within a high-touch executive environment.
- Demonstrated success managing 24/7 white-glove service delivery and enhancing the executive technology experience.
- Experience developing, managing, and reporting on service performance metrics, KPIs, and SLAs.
- Direct people leadership experience, including coaching, performance management, and employee development.
- Strong vendor management experience with a demonstrated ability to hold managed-service partners accountable for results.
- Exceptional communication, executive presence, stakeholder management, and problem-solving skills.
- Proficiency supporting Microsoft Windows 11, Virtual Desktop Infrastructure (VDI), Microsoft 365, and workstation imaging solutions.
- Strong knowledge of ITIL practices, including Incident, Problem, Change, and Release Management.
- Experience with IT Asset Management (ITAM) tools and processes.
- 8-10+ years of relevant IT leadership and support experience.
- Industry certifications such as Microsoft, ITIL, CompTIA, or other service management and leadership-related certifications.
- Experience with workforce planning, capacity management, scheduling, performance management, and business relationship management.
- Prior experience supporting C-suite executives within financial services or similarly regulated, fast-paced industries.
Compensation Pay Disclosure:
Voya is committed to pay that's fair and equitable, which means comparable pay for comparable roles and responsibilities.
The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.
Actual compensation offered may vary from the posted salary range based upon the candidate's geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
$114,480 - $170,070 USDBe Well. Stay Well.
Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That's why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.
What We Offer
- Health, dental, vision and life insurance plans
- 401(k) Savings plan - with generous company matching contributions (up to 6%)
- Voya Retirement Plan - employer paid cash balance retirement plan (4%)
- Tuition reimbursement up to $5,250/year
- Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
- Paid volunteer time - 40 hours per calendar year
Learn more about Voya benefits (download PDF)
Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture:
- Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
- Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
- Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
- Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
- Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
Learn more about Critical Skills
Equal Employment Opportunity
Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.
Reasonable Accommodations
Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.
Misuse of Voya's name in fraud schemes