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Technical Support Manager Jobs in Torrington, CT

Designs and delivers employee and product training in collaboration with management. * Delivers technical support to dealers by phone and on-site. * Shares service bulletins and addresses product ...

Coordinates recalls, product rework, and manages technical communications. * Maintains technical documentation and supports training programs. * Handles incoming calls with professionalism and ...

We are seeking a Desktop Support Manager to lead the end-to-end delivery and standardization of ... The position combines people leadership with hands-on technical expertise, serving as the primary ...

Executive Support Windows

Hartford, CT · On-site

$37K - $47K/yr

Sr. Technical Support - Site Lead/Executive Support - Onsite Tech Services (Windows) Location ... This position provides hands-on technical oversight of vendor-managed site teams, partners closely ...

Ability to manage and prioritize urgent technical issues, including Aircraft-On-Ground (AOG) events ... Experience supporting PW4000/2000 powered aircraft or similar large commercial gas turbine engines.

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Technical Support Manager information

See Torrington, CT salary details

$29.1K

$84.8K

$145.6K

How much do technical support manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for technical support manager in Torrington, CT is $84,807.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,200.00 and $102,700.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
More about Technical Support Manager jobs
What job categories do people searching Technical Support Manager jobs in Torrington, CT look for? The top searched job categories for Technical Support Manager jobs in Torrington, CT are:
What cities near Torrington, CT are hiring for Technical Support Manager jobs? Cities near Torrington, CT with the most Technical Support Manager job openings:

Executive & Site Lead Technical Support Manager

FAVARH

Hartford, CT

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago


Job description

Together we fight for everyone's opportunity for a better financial future.

We will do this together - with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not good enough ... we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage - Apply Now

Executive & Site Lead Technical Support Manager
This role is based in our Windsor, CT or New York, NY office and follows an Office Centric approach requiring 5 days onsite each week.
Get to Know the Opportunity:
The Executive & Site Lead Technical Support Manager is responsible for leading the Executive Tech Services (ETS) site leadership team and maintaining overall accountability for the delivery of 24/7 white-glove, concierge-level IT support to executives and staff across a fast-paced financial services environment.
This role oversees executive services leadership and day-to-day site operations, ensuring a consistent, premium support experience across all locations. The successful candidate will drive service excellence through strong leadership, operational discipline, stakeholder engagement, and continuous improvement while fostering a high-touch, service-first culture.
The Contributions You'll Make:
  • Lead, mentor, and develop site leads across supported locations, providing coaching, direction, and performance management.
  • Own the strategy and end-to-end delivery of 24/7 white-glove executive support services across the enterprise.
  • Define, measure, and report on service metrics, KPIs, SLAs, and performance outcomes to drive accountability and continuous improvement.
  • Establish and maintain consistent executive support standards, quality benchmarks, and service expectations across locations and vendor partners.
  • Serve as the senior escalation point for complex, sensitive, and high-visibility executive support issues.
  • Oversee vendor-managed support teams and hold managed service partners accountable to service, staffing, and performance expectations.
  • Partner with business leaders and senior stakeholders to align support operations with organizational priorities.
  • Build trusted relationships with executives and executive assistants by proactively identifying and addressing technology needs.
  • Lead workforce planning, scheduling, and capacity management to ensure uninterrupted support coverage.
  • Oversee incident, problem, change, and release management processes for executive-facing services.
  • Direct IT asset lifecycle management activities, including procurement, inventory management, deployment, and disposition.
  • Promote a culture of service excellence, accountability, compliance, documentation quality, and adherence to security standards.
Minimum Knowledge & Experience:
  • Bachelor's degree required.
  • Proven experience leading executive-support, site operations, or end-user services teams within a high-touch executive environment.
  • Demonstrated success managing 24/7 white-glove service delivery and enhancing the executive technology experience.
  • Experience developing, managing, and reporting on service performance metrics, KPIs, and SLAs.
  • Direct people leadership experience, including coaching, performance management, and employee development.
  • Strong vendor management experience with a demonstrated ability to hold managed-service partners accountable for results.
  • Exceptional communication, executive presence, stakeholder management, and problem-solving skills.
  • Proficiency supporting Microsoft Windows 11, Virtual Desktop Infrastructure (VDI), Microsoft 365, and workstation imaging solutions.
  • Strong knowledge of ITIL practices, including Incident, Problem, Change, and Release Management.
  • Experience with IT Asset Management (ITAM) tools and processes.
  • 8-10+ years of relevant IT leadership and support experience.
Preferred Knowledge & Experience:
  • Industry certifications such as Microsoft, ITIL, CompTIA, or other service management and leadership-related certifications.
  • Experience with workforce planning, capacity management, scheduling, performance management, and business relationship management.
  • Prior experience supporting C-suite executives within financial services or similarly regulated, fast-paced industries.

Compensation Pay Disclosure:

Voya is committed to pay that's fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate's geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$114,480 - $170,070 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That's why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

  • Health, dental, vision and life insurance plans
  • 401(k) Savings plan - with generous company matching contributions (up to 6%)
  • Voya Retirement Plan - employer paid cash balance retirement plan (4%)
  • Tuition reimbursement up to $5,250/year
  • Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
  • Paid volunteer time - 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

  • Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
  • Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
  • Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
  • Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
  • Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.

Misuse of Voya's name in fraud schemes