Enfield, CT · On-site
$120K - $130K/yr
... Eppendorf SE) when needed. * Take ownership of technical training programs for Eppendorf NA by defining requirements, reviewing content and overseeing the operational delivery of training to internal ...
Enfield, CT · On-site
$120K - $130K/yr
... Eppendorf SE) when needed. * Take ownership of technical training programs for Eppendorf NA by defining requirements, reviewing content and overseeing the operational delivery of training to internal ...
$95K - $105K/yr
Build and maintain strong, longterm relationships with customers through in person meetings, calls and other remote interactions, identifying needs and securing orders for Eppendorf products.
$95K - $105K/yr
Build and maintain strong, longterm relationships with customers through in person meetings, calls and other remote interactions, identifying needs and securing orders for Eppendorf products.
Chicago, IL · On-site
$95K - $105K/yr
Build and maintain strong, long-term relationships with customers through in person meetings, calls and other remote interactions, identifying needs and securing orders for Eppendorf products.
Chicago, IL · On-site
$95K - $105K/yr
Build and maintain strong, long-term relationships with customers through in person meetings, calls and other remote interactions, identifying needs and securing orders for Eppendorf products.
San Francisco, CA · On-site
$95K - $105K/yr
Build and maintain strong, long-term relationships with customers through in person meetings, calls and other remote interactions, identifying needs and securing orders for Eppendorf products.
San Francisco, CA · On-site
$95K - $105K/yr
Build and maintain strong, long-term relationships with customers through in person meetings, calls and other remote interactions, identifying needs and securing orders for Eppendorf products.
Enfield, CT · On-site
$120K - $130K/yr
... Eppendorf SE) when needed. * Take ownership of technical training programs for Eppendorf NA by defining requirements, reviewing content and overseeing the operational delivery of training to internal ...
Enfield, CT · On-site
$120K - $130K/yr
... Eppendorf SE) when needed. * Take ownership of technical training programs for Eppendorf NA by defining requirements, reviewing content and overseeing the operational delivery of training to internal ...
$95K - $105K/yr
Build and maintain strong, longterm relationships with customers through in person meetings, calls and other remote interactions, identifying needs and securing orders for Eppendorf products.
$95K - $105K/yr
Build and maintain strong, longterm relationships with customers through in person meetings, calls and other remote interactions, identifying needs and securing orders for Eppendorf products.
CA$75K - CA$80K/yr
Perform onsite service efficiently and effectively on Eppendorf instruments and equipment, including installation, operator training, preventive maintenance, testing, troubleshooting, adjustments ...
CA$75K - CA$80K/yr
Perform onsite service efficiently and effectively on Eppendorf instruments and equipment, including installation, operator training, preventive maintenance, testing, troubleshooting, adjustments ...
$75K - $85K/yr
Perform onsite service efficiently and effectively on Eppendorf instruments and equipment, including installation, operator training, preventive maintenance, testing, troubleshooting, adjustments ...
$75K - $85K/yr
Perform onsite service efficiently and effectively on Eppendorf instruments and equipment, including installation, operator training, preventive maintenance, testing, troubleshooting, adjustments ...
$125K - $150K/yr
Assign and supervise sales team participation at conferences and trade shows, ensuring strong representation of Eppendorf Bioprocess solutions and lead generation. * Spend up to 50% of your time ...
$125K - $150K/yr
Assign and supervise sales team participation at conferences and trade shows, ensuring strong representation of Eppendorf Bioprocess solutions and lead generation. * Spend up to 50% of your time ...
Seattle, WA · On-site
$75K - $85K/yr
Perform on-site service efficiently and effectively on Eppendorf instruments and equipment, including installation, operator training, preventive maintenance, testing, troubleshooting, adjustments ...
Seattle, WA · On-site
$75K - $85K/yr
Perform on-site service efficiently and effectively on Eppendorf instruments and equipment, including installation, operator training, preventive maintenance, testing, troubleshooting, adjustments ...
CA$75K - CA$80K/yr
Perform onsite service efficiently and effectively on Eppendorf instruments and equipment, including installation, operator training, preventive maintenance, testing, troubleshooting, adjustments ...
CA$75K - CA$80K/yr
Perform onsite service efficiently and effectively on Eppendorf instruments and equipment, including installation, operator training, preventive maintenance, testing, troubleshooting, adjustments ...
$75K - $85K/yr
Champion compliance with the Eppendorf Quality Management System for your product lines, including initiating CAPAs, assessing thirdparty service quality, handling nonconformities, managing quality ...
$75K - $85K/yr
Champion compliance with the Eppendorf Quality Management System for your product lines, including initiating CAPAs, assessing thirdparty service quality, handling nonconformities, managing quality ...
Enfield, CT · On-site
$75K - $85K/yr
Champion compliance with the Eppendorf Quality Management System for your product lines, including initiating CAPAs, assessing third-party service quality, handling nonconformities, managing quality ...
Enfield, CT · On-site
$75K - $85K/yr
Champion compliance with the Eppendorf Quality Management System for your product lines, including initiating CAPAs, assessing third-party service quality, handling nonconformities, managing quality ...
Boston, MA · On-site
$125K - $150K/yr
Assign and supervise sales team participation at conferences and trade shows, ensuring strong representation of Eppendorf Bioprocess solutions and lead generation. * Spend up to 50% of your time ...
Boston, MA · On-site
$125K - $150K/yr
Assign and supervise sales team participation at conferences and trade shows, ensuring strong representation of Eppendorf Bioprocess solutions and lead generation. * Spend up to 50% of your time ...
Enfield, CT · On-site
$18/hr
How you can make an impact * Work a 12-hour rotating day shift (7:00 a.m. - 7:00 p.m.), helping to keep our production lines running reliably. * Operate different machines and automated work cells ...
Enfield, CT · On-site
$18/hr
How you can make an impact * Work a 12-hour rotating day shift (7:00 a.m. - 7:00 p.m.), helping to keep our production lines running reliably. * Operate different machines and automated work cells ...
Enfield, CT · On-site
$22.25 - $30.50/hr
How you can make an impact * Perform precise calibration, repair and maintenance on customer pipettes, ensuring they meet defined performance and quality standards. * Complete all services with high ...
Enfield, CT · On-site
$22.25 - $30.50/hr
How you can make an impact * Perform precise calibration, repair and maintenance on customer pipettes, ensuring they meet defined performance and quality standards. * Complete all services with high ...
Enfield, CT · On-site
$22 - $24/hr
How you can make an impact * Process and manage customer orders end-to-end - from entry and confirmation to shipping updates and backorders - across multiple channels and ERP systems. * Act as the ...
Enfield, CT · On-site
$22 - $24/hr
How you can make an impact * Process and manage customer orders end-to-end - from entry and confirmation to shipping updates and backorders - across multiple channels and ERP systems. * Act as the ...
Enfield, CT · On-site
$22 - $24/hr
How you can make an impact * Process and manage customer orders end-to-end - from entry and confirmation to shipping updates and backorders - across multiple channels and ERP systems. * Act as the ...
Enfield, CT · On-site
$22 - $24/hr
How you can make an impact * Process and manage customer orders end-to-end - from entry and confirmation to shipping updates and backorders - across multiple channels and ERP systems. * Act as the ...
How you can make an impact * Support accurate inbound processing by comparing packing slips of incoming shipments with bills of lading, invoices and orders, and maintaining files on purchase orders ...
How you can make an impact * Support accurate inbound processing by comparing packing slips of incoming shipments with bills of lading, invoices and orders, and maintaining files on purchase orders ...
Enfield, CT · On-site
$18/hr
How you can make an impact * Work a 12hour rotating day shift (7:00 a.m. - 7:00 p.m.), helping to keep our production lines running reliably. * Operate different machines and automated work cells and ...
Enfield, CT · On-site
$18/hr
How you can make an impact * Work a 12hour rotating day shift (7:00 a.m. - 7:00 p.m.), helping to keep our production lines running reliably. * Operate different machines and automated work cells and ...
$120K - $130K/yr
Full-time
Posted 4 days ago
Oversee the daytoday operations of Eppendorf's North American Service organization from our Enfield, CT office, ensuring a bestinclass customer experience through efficient management of service requests, optimized call routing, scheduling, dispatch and technical resource utilization.
Provide handson leadership for Service backoffice and commercial support teams - including Scheduling & Dispatch, Administration, Technical Product Teams and InHouse Repair & Calibration - setting clear priorities, coaching team members and driving collaboration.
Own the endtoend customer request workflow from creation through execution, completion and billing, establishing transparent communication, reporting and escalation processes that identify and implement operational improvements.
Lead quality and continuousimprovement efforts across the service lifecycle, addressing tactical challenges and guiding strategic enhancements in local workflows (Eppendorf NA) while interfacing with and escalating to global functions (Eppendorf SE) when needed.
Take ownership of technical training programs for Eppendorf NA by defining requirements, reviewing content and overseeing the operational delivery of training to internal teams, customers and thirdparty providers.
Create, maintain and continually improve Service KPIs, Quality Standards and SOPs, ensuring regular reporting at national, regional and individual levels and enforcing CRM standards and best practices.
Direct the operational and commercial management of key global programs (e.g., Merck/Ancillare/IDEXX), lead or support customer MSAs, Service T&Cs, SOWs and Service Quality Agreements, and participate in critical customer negotiations, including up to 20% domestic and international travel.
Bringing a bachelor's degree in Business, Science, Marketing or Communications and/or 5-10 years of related experience in service, logistics or manufacturing, with proven leadership qualities.
Good knowledge of the life science industry - including competitive landscape, service products and business models, and key customer segments - or the motivation to build this quickly.
Strong business acumen: you understand how service operations, cost structures, pricing and contracts influence profitability and longterm customer relationships.
Experience with businessrelevant service and administrative processes, and a clear understanding of what drives customer satisfaction in a service environment.
Excellent English skills and the ability to communicate clearly and convincingly with stakeholders at different levels, internally and externally.
Strong networking skills that help you build and maintain relationships across functions, regions and with external partners.
Motivational and coaching skills: you inspire your teams, provide constructive feedback, develop talent and foster a culture of accountability and continuous improvement.
We value your contribution. A competitive annual base salary in the range of $120,000-$130,000, plus a comprehensive bonus/commission structure.
Strategic impact. A central leadership role in Enfield, CT, where you shape how Service Operations run across North America and influence customer satisfaction and business performance.
Purpose and impact. You ensure that critical life science instruments and systems are supported reliably, directly enabling customers to advance research and improve lives.
Comprehensive benefits. A competitive total rewards package, including health, financial and education benefits