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Technical Support Level 2 Jobs (NOW HIRING)

Computech Corporation

Technical Support Level 2

Erlanger, KY · On-site

$37K - $46K/yr

Provide second-level end user support for computer systems (software, hardware) and equipment (printer, plotter, and telecommunication devices). Trouble shoot problems and equipment repair and ...

Computech Corporation

Level 2 Technical Support

Saline, MI · On-site

$33K - $42K/yr

Technical Support(Level 2) Location: Saline ,MI Duration:12 Months Role Description : Provide second-level end user support for computer systems (software, hardware) and equipment (printer, plotter ...

AMA TechTel

Level II Technical Support

Amarillo, TX · On-site

As a Level II Technical Support Representative, you will be responsible for monitoring the following products 24 hours a day:Wireless/VOIPHosted Phone SystemFiberPOTSDSLYou'll also be responsible for ...

AMA TechTel

Level II Technical Support

Amarillo, TX · On-site

As a Level II Technical Support Representative, you will be responsible for monitoring the following products 24 hours a day: * Wireless/VOIP * Hosted Phone System * Fiber * POTS * DSL You'll also be ...

Outform Group

Technical Solutions Manager

Chicago, IL · Remote

This role owns Level 2 technical support for deployed digital experiences, including proactive monitoring, remote diagnostics, media player and display troubleshooting, hardware/software/connectivity ...

SSC

Administrative Support Level II

Frederick, MD · On-site

Sterile Services Co. (SSC) is hiring an Administrative Support Level II to support the Army Medical Logistics Command (AMLC) - Force Projection Directorate (FPD) in Fort Detrick, MD. This position ...

New

Control Southern

Be Seen First

Technical Support Specialist II

Jacksonville, FL · On-site

Job Summary The IT Support & Endpoint Engineer (Level 2) serves as the primary escalation point for complex technical issues and ensures timely resolution of service requests across the organization.

K2 Staffing

Help Desk Support Level II Technician

Tempe, AZ · On-site

$19.25 - $25.75/hr

... Help Desk Support Level II Technician to join their technical support team. This role is ... Provide technical support to end users via phone, email, remote support tools, and service desk ...

Interra Health

Technical Support Specialist, L2

$60K - $85K/yr

As a Technical Support Specialist, Level 2, you provide advanced technical support and serve as a secondary escalation point for the support team. You troubleshoot complex issues across internet ...

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Technical Support Level 2 information

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How much do technical support level 2 jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for technical support level 2 in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the roles and responsibilities of a Technical Support Level 2?

Technical Support Level 2 professionals provide advanced support for technical issues that cannot be resolved by Level 1 support. They handle escalated problems, perform deeper troubleshooting, and may interact with software or hardware vendors to resolve complex issues. Their responsibilities often include diagnosing system or application errors, guiding users through solutions, documenting findings, and sometimes providing training to Level 1 staff. Level 2 support staff typically require more technical expertise and may specialize in specific products or systems. Their goal is to efficiently resolve issues and ensure customer satisfaction.

How does a Technical Support Level 2 typically collaborate with Level 1 support and other technical teams?

Technical Support Level 2 professionals often work closely with Level 1 support by receiving escalated issues that require deeper technical expertise. They review detailed case notes, sometimes shadow customer calls, and provide guidance to Level 1 agents for future similar problems. Additionally, Level 2 staff frequently collaborate with engineering or product development teams to resolve complex bugs, share recurring technical trends, and help test solutions before deployment. This cross-functional teamwork ensures timely and accurate resolution of customer issues and contributes to the continuous improvement of support processes.

What are the key skills and qualifications needed to thrive as a Technical Support Level 2, and why are they important?

To thrive as a Technical Support Level 2, you need strong troubleshooting skills, in-depth technical knowledge of hardware and software, and typically an associate’s or bachelor’s degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified are commonly required. Excellent communication, patience, and problem-solving abilities help build trust with users and efficiently resolve complex issues. These skills ensure timely and effective support, resulting in higher user satisfaction and minimal system downtime.

What is the difference between Technical Support Level 2 vs Technical Support Level 1?

AspectTechnical Support Level 1Technical Support Level 2
CredentialsBasic certifications, such as CompTIA A+Advanced certifications, often including vendor-specific certifications
Work EnvironmentFrontline support, handling initial customer inquiriesMore complex troubleshooting, often working on escalated issues
ResponsibilitiesBasic issue resolution, password resets, account setupDiagnosing complex problems, resolving hardware/software issues
Industry UsageCommonly used in help desks and customer support centersUsed in technical support teams requiring deeper technical knowledge

In summary, Technical Support Level 2 handles more complex technical issues than Level 1, requiring advanced skills and certifications. Level 2 support often works on escalated problems that Level 1 cannot resolve, making it a crucial step in technical support hierarchies.

What is a technical support level 2?

A Technical Support Level 2 is a support role responsible for resolving more complex technical issues that cannot be handled by Level 1 support. It typically requires deeper technical knowledge, troubleshooting skills, and familiarity with diagnostic tools and systems. Level 2 support often involves working directly with customers or internal teams to diagnose and resolve problems efficiently.

What is considered tier 2 technical support?

Tier 2 technical support is a level of support where technicians handle more complex issues that cannot be resolved by Tier 1. Support specialists at this level typically have deeper technical knowledge, troubleshooting skills, and may use advanced tools or remote access to diagnose and resolve problems efficiently.

What states have the most Technical Support Level 2 jobs?

States with the most job openings for Technical Support Level 2 jobs include:

What are popular job titles related to Technical Support Level 2 jobs?

For Technical Support Level 2 jobs, the most frequently searched job titles are:

Technical Support Level 2 jobs near you

Technical Support Level 2

Georgetown, TX • On-site

Computech Corporation
See more jobs at Computech Corporationexternal

$34K - $43K/yr

Contractor

Re-posted 29 days ago

Job description

Job Description
  • Role Description : Provide second-level end user support for computer systems (software, hardware) and equipment (printer, plotter, and telecommunication devices). Trouble shoot problems and equipment repair and replacement. Provide support for on-site conference meetings (video conference, webmeeting)
  • Desired Experience : 5.00 yrs.
  • General Description : level 2 desktop support
  • Requirements/Must Have : Team work Technical ability to troubleshoot production hardware &/or software issues. Able to work alternate shifts and overtime.
  • Skills & Qualification : Previous plant floor support.
Additional Information

Should have experience on Mobile Devices

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